KC Autos Accident Repair Centres Ltd Reviews 2,555

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who provide outstanding communication throughout the repair process. Many people noted the high quality of the repairs, often stating their cars looked brand new or even better than before, and appreciated the thorough cleaning and valeting. The efficiency and ease of the entire process, from collection to delivery, were frequently mentioned as significant positives. However, some customers also noted issues with the product, specifically regarding the quality of repairs and new damage after the service. A few people reported problems such as missing screws, new scratches, or components not being properly secured. There were also instances where customers felt they were not kept adequately informed about repair works or encountered issues with their car's battery after the service.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting excellent repairs and efficient... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent repair work, stating... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the great communication,... See more

Product

Customers consistently note ambiguous experiences with product. While many reviewers praised the repairs,... See more

Based on these reviews

Rated 5 out of 5 stars

Someone drove into the back of my car about a month ago and Kc autos was the garage that the insurance company had chosen.great communication from the start.They arranged to collect my car from work a... See more

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Rated 5 out of 5 stars

Absolutely would recommend KC autos, they kept in regular contact for up dates, very helpful and friendly staff. Did an excellent job on my vehicle. The service was 💯 would definitely use them again!... See more

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Rated 5 out of 5 stars

First class service from KC autos Knowsley. Car returned in perfect condition but the best thing was the customer service. Nothing was too much and the guy who answers the queries is 10/10. I had a co... See more

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Rated 5 out of 5 stars

Simon was brilliant and kept me informed all the way through. They arranged to collect my car from work and just made the whole process so easy from the start. Long wait for parts at the moment but... See more

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Rated 5 out of 5 stars

Had a rough start to the year, my Skoda fabia Monte Carlo got hit twice within the space of two weeks! And I was really stressing about how the damages would get fixed, but KC autos really helped me o... See more

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Rated 5 out of 5 stars

Our experience using KC Autos was more than good. From the early pick up of our damaged vehicle to the delivery of the repaired return it all went as per the agreed plan. All staff were courteous a... See more

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Rated 5 out of 5 stars

I'd reccommend this company for any car repairs. They picked up our car from the car rental company and they returned it there when complete. They did a lovely job and couldnt find fault with it, it a... See more

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Rated 5 out of 5 stars

Brilliant experience from start to finish, they went the extra mile and did a few little bits around the damage as well. Collected my van from the hire company and allowed me to leave the hire van at... See more

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Rated 5 out of 5 stars

MY CAR WAS COLLECTED FROM HOME AND RETURNED REPAIRED TO A HIGH STANDED.ALSO FULLY VALETED .THE STAFF ARE CUSTOMER FRIENDLY AND HELPFULL.WILL DEFINITELY RECOMMEND K C AUTOS STOCKPORT. MRS A SMITH.... See more

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Rated 5 out of 5 stars

The communication was really good between us and kept us informed of the changes that seemed alittle out of their hands while waiting for parts. As soon as the work on our car had been completed we ha... See more

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Rated 5 out of 5 stars

My vehicle was collected from my home address and was with KC Autos for a little over 2 weeks. Communication was clear and concise through the process. Given the extent of the damage I consider this a... See more

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Rated 5 out of 5 stars

Great communication, kept me updated on the repairs to my car. Made the process very easy. Picked up my car when another driver reversed into my car & dropped my car off at my house when repairs compl... See more

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Rated 5 out of 5 stars

Even though the repair took nearly 3 weeks because it was waiting for parts to arrive the repair was first class the car was spotless even cleaner than when I bought it. A massive thanks to all inv... See more

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Rated 5 out of 5 stars

I was unfortunately involved in a no fault crash, I was kept up to date throughout and the body repairs were of an excellent standard. Would recommend KC Autos to anyone else in such circumstances.

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Rated 5 out of 5 stars

Excellent, Fast, Easy to use car repair service. I left my car at the hire car company and collected my car when I returned the hire car. The car repair was completed very quickly and I was kept infor... See more

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Rated 5 out of 5 stars

My car went in for a bumper replacement after an accident. KC Auto, contacted me once they’d seen the pictures, reassured me my car could be fixed and once they did this, I was a lot happier w... See more

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Rated 5 out of 5 stars

From start to finish of my repair it was made easy. I was kept upto date regularly via the app, telephone calls and texts. The staff were professional, friendly and very helpful. The repair to my car... See more

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Rated 5 out of 5 stars

KC Autos Carried out an excellent repair on my Land Rove They efficiently arranged for my car to be collected and delivered back to me. In this day and age I found their communication about the wh... See more

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Rated 5 out of 5 stars

Excellent.Recently took my car in due to an accident and needed some repair. Excellent customer service. My vehicle was fixed in a timely manor with numerous updates on the progress of repair. Even... See more

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Rated 5 out of 5 stars

From having the accident, it was quickly sorted by the insurance company for KC Autos Accident Repair Centers Ltd who contact me and to arrange a pickup of the damaged car. I was kept informed by logg... See more

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Rated 5 out of 5 stars

My omoda E5 was in an accident three months ago , Jodie at Kc autos kept me full up to date as parts were an issue . Car was valeted and immaculate as it should be . Paint was better than the origi... See more

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Rated 5 out of 5 stars

Kc autos repaired my 12 year old mk7 golf gti Exellent job done kept me informed of the progress 👍 when the car was returned to me it was like a new car again thanks kc autos.

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Rated 5 out of 5 stars

Great job from start to finish car was like it was straight out of the showroom friendly staff kept informed as work progressed very happy to recommend Kc autos

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Rated 5 out of 5 stars

The whole experience from start to finish wad simple and flawless. I left my vehicle with a hire company and collected a courtesy car. KC Autos collected the car. They informed me when the repairs wou... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Great communication, kept me fully informed at every stage of the repair. My car come back looking like it was brand new.

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Rated 5 out of 5 stars

An excellent service provider for car repairs. When I went to pick my car up, it looked like it had just come off a production line, the repair and the valeting was outstanding. Well done to all conc... See more

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Rated 5 out of 5 stars

From the moment I took my car to the garage and reception explaining the process, getting a replacement car and the return of my car the pain and strain was taken away. Would highly recommend. Thank... See more

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Rated 5 out of 5 stars

From first contact to completion. I was kept informed by the receptionist every step of the way. She was very polite and friendly. They organised a hire car for me which made the process smooth.I w... See more

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Rated 5 out of 5 stars

I was kept up to date with the progress of the repairs to my car, which I knew would be a lengthy process as the parts were difficult to acquire because it is a new car. Simon got in touch by text and... See more

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Rated 5 out of 5 stars

Really lovely staff and very helpful and understanding with my matter, they even extended my courtesy car while I was trying to sort an issue out with my insurers. Would highly recommend

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Rated 5 out of 5 stars

Excellent service. Kept informed throughout process ( hit by other car in a carpark). Big thanks to Paul in Transport for all his help. 5* service

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Rated 1 out of 5 stars

Worse experience ever. Been rear ended and had to insist that the insurance sent an engineer to inspect my car, as this garage saying it was cosmetic damage only. Rear crash bar was bent and missed th... See more

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Rated 5 out of 5 stars

From the moment KC Autos received my car to its return their communication and professionalism was outstanding . My car was returned looking perfect as if nothing had happen to it . I would 100% recom... See more

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Rated 5 out of 5 stars

My car was hit whilst it was parked at a public car park. My insurer gave me a few options and I chose KC Autos. I’m glad I did. They collected my car and delivered it back a few days later. I had... See more

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Rated 1 out of 5 stars

Hasting insurance groups accident claims department (vision) allocated this company to carry out the repair to my cracked paneramic roof. I paid £450 excess and was given a fiat 500... See more

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Rated 5 out of 5 stars

Used this company via insurance due to my car being damaged. No issues whatsoever and would happily use them should I require work done in the future

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Rated 5 out of 5 stars

Very prompt on pick up, the recovery man explained about the car and where it was going he couldn't give an estimate of return but did say the company would be intouch which they were with 48 hours,... See more

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Rated 5 out of 5 stars

KC Autos picked my car up after the accident, and repaired my car in a very good time frame You literally cannot tell that my car was involved in an accident. They have done a great job. I would h... See more

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Rated 5 out of 5 stars

Reairs done quickly, I was kept informed of progress, the car was returned quickly to me after I paid, the repairs were done well and the car had been cleaned inside and out

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Rated 1 out of 5 stars

Unprofessional company. Don't keep you informed of any repair works. Also my battery was fine before going into them and was knackered when it came out. They knew about this however failed to tell m... See more

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Rated 5 out of 5 stars

Perfectly repaired and both the interior and exterior of the car are the cleanest ihave seen it since I acquired it 4.5 years ago x Many thanks.

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Rated 1 out of 5 stars

(Northwich)My car went in for repair and the entire process has been nothing but stressful. I had to constantly chase for updates, even after the promised delivery dates had passed. No communicat... See more

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Rated 5 out of 5 stars

The repair service was very efficient from start to finish. I was informed and updated how the repair was progressing. Communication was excellent throughout. The repair was professionally done.... See more

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Rated 5 out of 5 stars

Great communication (SMS, calls, email), quick and well-done repair. I recommend KC Autos 100%, in particular their team in Stoke-on-Trent. Thank you.

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Rated 5 out of 5 stars

I had a paint issue with my new Ford custom MSRT van . Took it to Glen at KC and they got it booked in for me at their earliest convenience under Ford warranty. Good care was taken with the vehicle an... See more

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Rated 5 out of 5 stars

Absolutely lovely experience with these guys. Car went in through insurance, plenty of communication from them about updates regarding the works. I also paid privately for some works whilst they had i... See more

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Rated 5 out of 5 stars

Excellent service, kept up to date at all times and my car looks fantastic, Thank you. Certainly recommend you to family and friends

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Rated 5 out of 5 stars

They were quick to repair my Toyota due to a minor collision after being messed about by the insurance company. The car looked like new again.

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Rated 5 out of 5 stars

Excellent service from car being collected to it be delivered back, which was in a very reasonable timeframe. The workmanship is to a very high standard as per BMW original supply with no signs of a r... See more

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Rated 5 out of 5 stars

I needed my car to be repaired by a Skoda Authorised repair centre. Great service from start to finish. Would definitely recommend and would use them again if in need of a repair.

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Rated 1 out of 5 stars

Absolutely worst place to take your car for a repair. After seeing negative reviews of this garage online I told my insurer ESURE I would prefer a Mercedes garage for the repairs to my car but the... See more

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Rated 5 out of 5 stars

They kept me up to date with everything before anyone else did. Brought my original date forward and collected it from my house no hassle. They did an amazing job with my car, looks brand new! Thank y... See more

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Rated 5 out of 5 stars

Jodie was very helpful and sorted everything for me. They were persistent in getting my claim sorted and my car organised and arranged everything so I’d definitely recommend

Company replied

Rated 5 out of 5 stars

My car was repaired to the highest standard. The process was great and my car looks better than before. I recommend KC Auto Accident repair Centre.

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Dent Removal Service
  3. Auto Repair Shop

Written by the company

KC Autos is a trusted name in UK accident repair, proudly serving drivers and insurers across northwest England. With a strong focus on quality, safety, and service, we deliver expert vehicle repairs using the latest technology and hold several prestige vehicle manufacturer approvals, enabling structural steel and aluminium repairs. Our dedicated team is committed to providing a seamless customer experience—from first contact to vehicle handover—ensuring your car is repaired to the highest standards with minimal disruption. At KC Autos, your satisfaction is our priority.

Lifetime workmanship guarantee

Take a look at this benefit!

Take a look at this benefit!
Our workmanship comes with a lifetime gaurantee, and we aim to deliver total satisfaction to our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I needed my car to be repaired by a…

I needed my car to be repaired by a Skoda Authorised repair centre.
Great service from start to finish.
Would definitely recommend and would use them again if in need of a repair.

February 24, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re pleased to hear you were happy with the service from start to finish. Your recommendation means a lot to the whole team.
KC Autos Team

Rated 5 out of 5 stars

Good communication throughout & quality repair

I had my car in this garage for a body repair after a small no-fault accident. They communicated well throughout, giving me updates when the cars would be returned. They also gave a good clean to my not so clean car, for which I'm really grateful!

March 18, 2026
Unprompted review
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your lovely review!
We’re glad to hear you were happy with the repair and our communication throughout. It’s great to know the clean was appreciated too!
KC Autos Team

Rated 5 out of 5 stars
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great feedback!
We’re pleased to hear you found our team helpful and communication clear throughout.
We appreciate your comments,
The KCA team.

Rated 5 out of 5 stars

Excellent customer service & they kept…

Excellent customer service & they kept me updated on a regular basis on the progress of my repair

March 10, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind review!
We’re glad to hear you were happy with our customer service and regular updates throughout your repair.
We really appreciate your feedback!
The KCA team.

Rated 5 out of 5 stars

Great communication

Great communication (SMS, calls, email), quick and well-done repair. I recommend KC Autos 100%, in particular their team in Stoke-on-Trent. Thank you.

March 17, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased you were happy with our communication and repair service. Our Stoke-on-Trent team will appreciate your kind words.
Thanks again for your recommendation!
-The KCA team.

Rated 5 out of 5 stars

I'd reccommend this company for bodywork repairs

I'd reccommend this company for any car repairs. They picked up our car from the car rental company and they returned it there when complete. They did a lovely job and couldnt find fault with it, it also came back lovely and clean inside. It was as good as new to say whoever hit me damaged both doors, not that I want another bump, but I would use KC again if the need arose!

March 9, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you so much for your kind review!
We’re delighted to hear you were happy with the repair, collection, and return service, and that your car came back looking as good as new. It’s great to know our team made the process easy and that you felt well looked after.
We truly appreciate your recommendation.
KC Autos Team

Rated 5 out of 5 stars

The repair was done speedily and…

The repair was done speedily and efficiently. Your staff were very helpful too.
Arthur Southern

March 9, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

We’re pleased to hear the repair was completed quickly and efficiently, and that our staff were helpful throughout. Your kind words are much appreciated.
KC Autos Team

Rated 5 out of 5 stars

Excellent communication and a great job…

Excellent communication and a great job done of my car

March 17, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

We’re delighted to hear you were happy with our communication and the quality of work on your car. Your feedback means a lot to us.
KC Autos Team

Rated 5 out of 5 stars

Great Job

Very helpful staff, good communication.
Job completed earlier than anticipated.
Great job.

March 13, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

We’re glad our staff were helpful and that communication met your expectations. It’s great to hear the job was completed ahead of schedule and to your satisfaction.
We truly appreciate your feedback.
KC Autos Team

Rated 5 out of 5 stars

Repairs to bodywork

Did a great job very professional sevice

March 16, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

We’re really pleased to hear you were happy with the work and found our service professional. Your feedback is greatly appreciated.
KC Autos Team

Rated 5 out of 5 stars

Good quality repair

Good quality repair and cleaned thoroughly before returning car. Nice touch.

March 14, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

We’re delighted to hear you were happy with the quality of the repair and appreciated the thorough clean before your car was returned—it’s those little touches that matter to us.
Best regards,
KC Autos Team

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service, kept informed all through the process. Was easy and staff very helpful. Would recommend.

March 10, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind review!
We’re really pleased to hear you found our service fast, efficient, and easy to use. Keeping you informed and providing helpful support is always our priority.
We truly appreciate your recommendation.
-THE KCA team.

Rated 5 out of 5 stars

Highly reccomendable company

Very prompt on pick up, the recovery man explained about the car and where it was going he couldn't give an estimate of return but did say the company would be intouch which they were with 48 hours, they said about how and what was going to happen and when it would be returned, the recovery driver and phone staff were polite and helpful, could not fault anything and the car came back gleaming Inside and out,
Would highly recommend to anyone

February 11, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased to hear you were happy with the prompt collection, clear communication, and the service from both our driver and office team. It’s also great to know your car was returned to you in top condition.
We truly appreciate your recommendation
KC Autos Team

Rated 5 out of 5 stars

K C AUTOS STCKPORT

MY CAR WAS COLLECTED FROM HOME AND RETURNED REPAIRED TO A HIGH STANDED.ALSO FULLY VALETED .THE STAFF ARE CUSTOMER FRIENDLY AND HELPFULL.WILL DEFINITELY RECOMMEND K C AUTOS STOCKPORT. MRS A SMITH.

March 4, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

We’re delighted to hear that you were pleased with our collection and delivery service, as well as the quality of the repair and valet. Providing a convenient and high-standard service is something we always strive for, so it’s great to know we met your expectations.
Your kind words about our team mean a lot.
-The KCA team.

Rated 5 out of 5 stars

Great repair

Great repair. On time. Kept me informed

February 26, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

We’re really glad to hear you were happy with the repair and that everything was completed on time. Keeping our customers informed throughout the process is something we take pride in, so it’s great to know that made a difference to your experience.
-The KCA team.

Rated 3 out of 5 stars

Good quality

Good quality
Communication was good to start with but repair took a lot longer than first anticipated

February 12, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your feedback. We're glad the communication was good, but we’re sorry the repair took longer than expected.
We always aim to complete repairs as quickly as possible while maintaining quality, and we appreciate your patience throughout the process.
The KC Autos team.

Rated 5 out of 5 stars

Great

Car was collected repaired and cleaned
The service was great

February 24, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind words! We're glad you were happy with the collection, repair, and cleaning service, its exactly what we aim to achieve.
The KC Autos team.

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish wad simple and flawless. I left my vehicle with a hire company and collected a courtesy car. KC Autos collected the car. They informed me when the repairs would be done by and I was able to track progress. Overall great experience

March 5, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thanks so much for your lovely review! We're thrilled to hear everything went smoothly from start to finish.
It was a pleasure looking after your car, and we really appreciate your feedback.
The KC Autos team.

Rated 5 out of 5 stars

QUICK TURNAROUND ONCE THE CAR WAS…

QUICK TURNAROUND ONCE THE CAR WAS COLLECTED GOOD REPAIR JOB

March 6, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your feedback! We're glad you were happy with the quick turnaround and the repair work.
We appreciate you posting a review.
The KC Autos team.

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