KC Autos Accident Repair Centres Ltd Reviews 2,555

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who provide outstanding communication throughout the repair process. Many people noted the high quality of the repairs, often stating their cars looked brand new or even better than before, and appreciated the thorough cleaning and valeting. The efficiency and ease of the entire process, from collection to delivery, were frequently mentioned as significant positives. However, some customers also noted issues with the product, specifically regarding the quality of repairs and new damage after the service. A few people reported problems such as missing screws, new scratches, or components not being properly secured. There were also instances where customers felt they were not kept adequately informed about repair works or encountered issues with their car's battery after the service.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting excellent repairs and efficient... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent repair work, stating... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the great communication,... See more

Product

Customers consistently note ambiguous experiences with product. While many reviewers praised the repairs,... See more

Based on these reviews

Rated 5 out of 5 stars

Someone drove into the back of my car about a month ago and Kc autos was the garage that the insurance company had chosen.great communication from the start.They arranged to collect my car from work a... See more

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Rated 5 out of 5 stars

Absolutely would recommend KC autos, they kept in regular contact for up dates, very helpful and friendly staff. Did an excellent job on my vehicle. The service was 💯 would definitely use them again!... See more

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Rated 5 out of 5 stars

First class service from KC autos Knowsley. Car returned in perfect condition but the best thing was the customer service. Nothing was too much and the guy who answers the queries is 10/10. I had a co... See more

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Rated 5 out of 5 stars

Simon was brilliant and kept me informed all the way through. They arranged to collect my car from work and just made the whole process so easy from the start. Long wait for parts at the moment but... See more

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Rated 5 out of 5 stars

Had a rough start to the year, my Skoda fabia Monte Carlo got hit twice within the space of two weeks! And I was really stressing about how the damages would get fixed, but KC autos really helped me o... See more

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Rated 5 out of 5 stars

Our experience using KC Autos was more than good. From the early pick up of our damaged vehicle to the delivery of the repaired return it all went as per the agreed plan. All staff were courteous a... See more

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Rated 5 out of 5 stars

I'd reccommend this company for any car repairs. They picked up our car from the car rental company and they returned it there when complete. They did a lovely job and couldnt find fault with it, it a... See more

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Rated 5 out of 5 stars

Brilliant experience from start to finish, they went the extra mile and did a few little bits around the damage as well. Collected my van from the hire company and allowed me to leave the hire van at... See more

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Rated 5 out of 5 stars

MY CAR WAS COLLECTED FROM HOME AND RETURNED REPAIRED TO A HIGH STANDED.ALSO FULLY VALETED .THE STAFF ARE CUSTOMER FRIENDLY AND HELPFULL.WILL DEFINITELY RECOMMEND K C AUTOS STOCKPORT. MRS A SMITH.... See more

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Rated 5 out of 5 stars

The communication was really good between us and kept us informed of the changes that seemed alittle out of their hands while waiting for parts. As soon as the work on our car had been completed we ha... See more

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Rated 5 out of 5 stars

My vehicle was collected from my home address and was with KC Autos for a little over 2 weeks. Communication was clear and concise through the process. Given the extent of the damage I consider this a... See more

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Rated 5 out of 5 stars

Great communication, kept me updated on the repairs to my car. Made the process very easy. Picked up my car when another driver reversed into my car & dropped my car off at my house when repairs compl... See more

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Rated 5 out of 5 stars

Even though the repair took nearly 3 weeks because it was waiting for parts to arrive the repair was first class the car was spotless even cleaner than when I bought it. A massive thanks to all inv... See more

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Rated 5 out of 5 stars

I was unfortunately involved in a no fault crash, I was kept up to date throughout and the body repairs were of an excellent standard. Would recommend KC Autos to anyone else in such circumstances.

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Rated 5 out of 5 stars

Excellent, Fast, Easy to use car repair service. I left my car at the hire car company and collected my car when I returned the hire car. The car repair was completed very quickly and I was kept infor... See more

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Rated 5 out of 5 stars

My car went in for a bumper replacement after an accident. KC Auto, contacted me once they’d seen the pictures, reassured me my car could be fixed and once they did this, I was a lot happier w... See more

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Rated 5 out of 5 stars

From start to finish of my repair it was made easy. I was kept upto date regularly via the app, telephone calls and texts. The staff were professional, friendly and very helpful. The repair to my car... See more

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Rated 5 out of 5 stars

KC Autos Carried out an excellent repair on my Land Rove They efficiently arranged for my car to be collected and delivered back to me. In this day and age I found their communication about the wh... See more

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Rated 5 out of 5 stars

Excellent.Recently took my car in due to an accident and needed some repair. Excellent customer service. My vehicle was fixed in a timely manor with numerous updates on the progress of repair. Even... See more

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Rated 5 out of 5 stars

From having the accident, it was quickly sorted by the insurance company for KC Autos Accident Repair Centers Ltd who contact me and to arrange a pickup of the damaged car. I was kept informed by logg... See more

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Rated 5 out of 5 stars

My omoda E5 was in an accident three months ago , Jodie at Kc autos kept me full up to date as parts were an issue . Car was valeted and immaculate as it should be . Paint was better than the origi... See more

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Rated 5 out of 5 stars

Kc autos repaired my 12 year old mk7 golf gti Exellent job done kept me informed of the progress 👍 when the car was returned to me it was like a new car again thanks kc autos.

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Rated 5 out of 5 stars

Great job from start to finish car was like it was straight out of the showroom friendly staff kept informed as work progressed very happy to recommend Kc autos

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Rated 5 out of 5 stars

The whole experience from start to finish wad simple and flawless. I left my vehicle with a hire company and collected a courtesy car. KC Autos collected the car. They informed me when the repairs wou... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Great communication, kept me fully informed at every stage of the repair. My car come back looking like it was brand new.

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Rated 5 out of 5 stars

An excellent service provider for car repairs. When I went to pick my car up, it looked like it had just come off a production line, the repair and the valeting was outstanding. Well done to all conc... See more

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Rated 5 out of 5 stars

From the moment I took my car to the garage and reception explaining the process, getting a replacement car and the return of my car the pain and strain was taken away. Would highly recommend. Thank... See more

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Rated 5 out of 5 stars

From first contact to completion. I was kept informed by the receptionist every step of the way. She was very polite and friendly. They organised a hire car for me which made the process smooth.I w... See more

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Rated 5 out of 5 stars

I was kept up to date with the progress of the repairs to my car, which I knew would be a lengthy process as the parts were difficult to acquire because it is a new car. Simon got in touch by text and... See more

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Rated 5 out of 5 stars

Really lovely staff and very helpful and understanding with my matter, they even extended my courtesy car while I was trying to sort an issue out with my insurers. Would highly recommend

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Rated 5 out of 5 stars

Excellent service. Kept informed throughout process ( hit by other car in a carpark). Big thanks to Paul in Transport for all his help. 5* service

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Rated 1 out of 5 stars

Worse experience ever. Been rear ended and had to insist that the insurance sent an engineer to inspect my car, as this garage saying it was cosmetic damage only. Rear crash bar was bent and missed th... See more

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Rated 5 out of 5 stars

From the moment KC Autos received my car to its return their communication and professionalism was outstanding . My car was returned looking perfect as if nothing had happen to it . I would 100% recom... See more

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Rated 5 out of 5 stars

My car was hit whilst it was parked at a public car park. My insurer gave me a few options and I chose KC Autos. I’m glad I did. They collected my car and delivered it back a few days later. I had... See more

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Rated 1 out of 5 stars

Hasting insurance groups accident claims department (vision) allocated this company to carry out the repair to my cracked paneramic roof. I paid £450 excess and was given a fiat 500... See more

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Rated 5 out of 5 stars

Used this company via insurance due to my car being damaged. No issues whatsoever and would happily use them should I require work done in the future

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Rated 5 out of 5 stars

Very prompt on pick up, the recovery man explained about the car and where it was going he couldn't give an estimate of return but did say the company would be intouch which they were with 48 hours,... See more

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Rated 5 out of 5 stars

KC Autos picked my car up after the accident, and repaired my car in a very good time frame You literally cannot tell that my car was involved in an accident. They have done a great job. I would h... See more

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Rated 5 out of 5 stars

Reairs done quickly, I was kept informed of progress, the car was returned quickly to me after I paid, the repairs were done well and the car had been cleaned inside and out

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Rated 1 out of 5 stars

Unprofessional company. Don't keep you informed of any repair works. Also my battery was fine before going into them and was knackered when it came out. They knew about this however failed to tell m... See more

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Rated 5 out of 5 stars

Perfectly repaired and both the interior and exterior of the car are the cleanest ihave seen it since I acquired it 4.5 years ago x Many thanks.

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Rated 1 out of 5 stars

(Northwich)My car went in for repair and the entire process has been nothing but stressful. I had to constantly chase for updates, even after the promised delivery dates had passed. No communicat... See more

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Rated 5 out of 5 stars

The repair service was very efficient from start to finish. I was informed and updated how the repair was progressing. Communication was excellent throughout. The repair was professionally done.... See more

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Rated 5 out of 5 stars

Great communication (SMS, calls, email), quick and well-done repair. I recommend KC Autos 100%, in particular their team in Stoke-on-Trent. Thank you.

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Rated 5 out of 5 stars

I had a paint issue with my new Ford custom MSRT van . Took it to Glen at KC and they got it booked in for me at their earliest convenience under Ford warranty. Good care was taken with the vehicle an... See more

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Rated 5 out of 5 stars

Absolutely lovely experience with these guys. Car went in through insurance, plenty of communication from them about updates regarding the works. I also paid privately for some works whilst they had i... See more

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Rated 5 out of 5 stars

Excellent service, kept up to date at all times and my car looks fantastic, Thank you. Certainly recommend you to family and friends

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Rated 5 out of 5 stars

They were quick to repair my Toyota due to a minor collision after being messed about by the insurance company. The car looked like new again.

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Rated 5 out of 5 stars

Excellent service from car being collected to it be delivered back, which was in a very reasonable timeframe. The workmanship is to a very high standard as per BMW original supply with no signs of a r... See more

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Rated 5 out of 5 stars

I needed my car to be repaired by a Skoda Authorised repair centre. Great service from start to finish. Would definitely recommend and would use them again if in need of a repair.

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Rated 1 out of 5 stars

Absolutely worst place to take your car for a repair. After seeing negative reviews of this garage online I told my insurer ESURE I would prefer a Mercedes garage for the repairs to my car but the... See more

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Rated 5 out of 5 stars

They kept me up to date with everything before anyone else did. Brought my original date forward and collected it from my house no hassle. They did an amazing job with my car, looks brand new! Thank y... See more

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Rated 5 out of 5 stars

Jodie was very helpful and sorted everything for me. They were persistent in getting my claim sorted and my car organised and arranged everything so I’d definitely recommend

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Rated 5 out of 5 stars

My car was repaired to the highest standard. The process was great and my car looks better than before. I recommend KC Auto Accident repair Centre.

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Dent Removal Service
  3. Auto Repair Shop

Written by the company

KC Autos is a trusted name in UK accident repair, proudly serving drivers and insurers across northwest England. With a strong focus on quality, safety, and service, we deliver expert vehicle repairs using the latest technology and hold several prestige vehicle manufacturer approvals, enabling structural steel and aluminium repairs. Our dedicated team is committed to providing a seamless customer experience—from first contact to vehicle handover—ensuring your car is repaired to the highest standards with minimal disruption. At KC Autos, your satisfaction is our priority.

Lifetime workmanship guarantee

Take a look at this benefit!

Take a look at this benefit!
Our workmanship comes with a lifetime gaurantee, and we aim to deliver total satisfaction to our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service

Quick and efficient service kept up to date with progress of repair excellent customer service.

March 19, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased to hear you found our service quick and efficient, and that you were kept well updated throughout your repair.
KC Autos Team

Rated 5 out of 5 stars

Fantastic repair

Fantastic repair. Real quality. Informative customer service. Highly recommend.

March 28, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for the fantastic review! We’re really pleased you were happy with the quality of the repair and found our team informative throughout. We truly appreciate your recommendation!
The KC Autos Team

Rated 5 out of 5 stars

Great job from start to finish

Great job from start to finish, excellent to deal with.

March 29, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your review!
We’re delighted to hear you were happy with everything from start to finish and found us easy to deal with.
KC Autos Team

Rated 5 out of 5 stars

Perfect service!

Perfect service!. The car looked amazing, just like it had come out of the showroom. Thank you.

March 25, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your lovely review!
We’re thrilled to hear your car looks showroom perfect and that you were happy with our service.
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

Accident repair.

Repaired accident damage in a timely manner to a high standard and kept me informed throughout the process.

March 24, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your review!
We’re glad to hear you were happy with the high standard of the repairs and that we kept you informed throughout the process.
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

From having the accident

From having the accident, it was quickly sorted by the insurance company for KC Autos Accident Repair Centers Ltd who contact me and to arrange a pickup of the damaged car. I was kept informed by logging into their website the status of repair and was also contacted by phone as well. When they finished the repairs, it was dropped off on time, and it had been valeted. I’m very pleased with their work and quick repair.

March 16, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased to hear you were happy with the service, from the pickup to the updates and timely drop-off. It’s fantastic to know you’re pleased with the repairs and valet too!
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

I was kept up to date with the progress of the repairs by texts and phone calls.

I was kept up to date with the progress of the repairs to my car, which I knew would be a lengthy process as the parts were difficult to acquire because it is a new car. Simon got in touch by text and phone calls always apologising for the delay, which I knew wasn't their fault and told him so. When I had the car back it looked really good....no bumps, dents, scrapes, a new car again.👍

March 27, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your wonderful review!
We’re so glad to hear that Simon and the team kept you well updated throughout the process and that you’re happy with how your car looks now. It’s great to know it feels like a new car again!
We really appreciate your kind words.
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

Very good service and kept me updated…

Very good service and kept me updated on my repair.

March 24, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your review!
We’re glad you were happy with our service and the updates throughout your repair.
Kind regards,
KC Autos Team

Rated 4 out of 5 stars

The repair to the car was excellent

The repair to the car was excellent, you can't that there was damage. Staff friendly and helpful.

March 26, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased to hear you were happy with the repair and that the team were friendly and helpful.
KC Autos Team

Rated 5 out of 5 stars

Excellent job completed

Excellent job completed, with staff being really friendly and helpful.

March 25, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your lovely review!
We’re really pleased to hear you were happy with the job and found our team friendly and helpful.
KC Autos Team

Rated 5 out of 5 stars

Top quality service excellent repair to…

Top quality service excellent repair to my cars bodywork. Picked up on time and then dropped off at my house on time.

March 23, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your lovely review!
We’re really glad you were happy with the repair and that everything ran smoothly with the collection and delivery. It’s great to hear!
KC Autos Team

Rated 5 out of 5 stars

very happy with my repairs and how…

very happy with my repairs and how quickly I got my car back

March 17, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased to hear you were happy with the repairs and how quickly you got your car back.
KC Autos Team.

Rated 5 out of 5 stars

Amazing experience and great company

Amazing experience with dealing with this company. They went above and beyond. Would definitely recommend

March 16, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you so much for your kind words!
We’re really glad you had such a great experience with us – it means a lot to hear that the team went above and beyond for you.
Thanks again for your recommendation!
KC Autos Team.

Rated 5 out of 5 stars

Absolutely lovely experience with these…

Absolutely lovely experience with these guys. Car went in through insurance, plenty of communication from them about updates regarding the works. I also paid privately for some works whilst they had it and had no problem with working on it and definitely exceeded my expectations when the car was returned to me. Car looked brand new! Smashing job and very helpful, kind and respectful staff. Will definitely be using in the future and recommending to others.

March 2, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review!
We’re delighted to hear you had such a positive experience and were happy with both the insurance and additional work carried out. It’s great to know the team kept you well informed and that your car was returned looking like new.
We really appreciate your recommendation and if you ever need us in the future, we are always here to help.
KC Autos Team.

Rated 5 out of 5 stars

Car repair after accident

KC Autos picked my car up after the accident, and repaired my car in a very good time frame
You literally cannot tell that my car was involved in an accident. They have done a great job. I would highly recommend
Thanks

March 17, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased you were happy with the repair and turnaround time. It’s fantastic to hear your car looks as good as new again.
We truly appreciate your recommendation!.
The KC Autos Team.

Rated 5 out of 5 stars

Good company to use

Someone drove into the back of my car about a month ago and Kc autos was the garage that the insurance company had chosen.great communication from the start.They arranged to collect my car from work and also dropped it off at work 5 days later,superb job done to replace damage you wouldn’t notice anything has happened,and also cleaned inside and out.its like a new car.

March 23, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased to hear you were happy with the communication and the collection and delivery service. It’s fantastic to know you’re satisfied with the repair and that your car looks like new again!
We truly appreciate your feedback.
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

Good customer service

Good customer service. Kept me informed. Excellent repair to my vehicle

March 20, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great feedback!
We’re glad you were happy with our customer service, updates, and the repair to your vehicle.
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

Thank you for your work done on my van…

Thank you for your work done on my van and keeping me informed on the progress

March 19, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind review!
We’re pleased to hear you were happy with the work on your van and the updates throughout.
KC Autos Team

Rated 5 out of 5 stars

Communication excellent

Communication excellent. Updated every step of the way

March 19, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great feedback!
We’re glad to hear you were kept well informed throughout and appreciated our communication.
KC Autos Team.

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