KC Autos Accident Repair Centres Ltd Reviews 

2,673
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful team for providing prompt communication and keeping them fully updated throughout the entire vehicle repair process. Consumers are especially happy with the welcoming staff and the exceptional standard of fixes, noting that cars look brand new upon return and are thoroughly cleaned. However, some customers also noted disappointing issues regarding the overall quality and execution of the repair work. A small group of reviewers explicitly mentioned experiencing frustrating problems such as unaddressed body dents, missing screws, or damaged components following the completed service.

What people talk about most

Service

Clients share positive opinions on service, noting that staff are extremely polite, helpful, and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as true professionals who consistently go... See more

Quality

Consumers find quality to be exceptional, with vehicles returned looking brand new and in immaculate... See more

Customer service

Customers had positive experiences with customer service, consistently highlighting great communication and... See more

Product

Users describe ambiguous interactions with product, noting that cars often look brand new and in perfect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from everyone at KC Autos, Winsford. They picked my car up from the hire car centre and dropped it back there on completion of accident damage repair looking brand new. A stress free... See more

Company replied

Rated 5 out of 5 stars

First class service from KC autos Knowsley. Car returned in perfect condition but the best thing was the customer service. Nothing was too much and the guy who answers the queries is 10/10. I had a co... See more

Company replied

Rated 5 out of 5 stars

Really good communication at all times, always polite and dealt with any issues I had even things like ringing the hire car company as they weren’t answering to me. Also car looks amazing, would hopef... See more

Company replied

Rated 5 out of 5 stars

Got my car back last week after a collision with a lorry, which of course was a very stressful occurrence! The guys at the garage kept me up to date which just made it a lot more personal despite it... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Dent Removal Service
  3. Auto Repair Shop

Written by the company

KC Autos is a trusted name in UK accident repair, proudly serving drivers and insurers across northwest England. With a strong focus on quality, safety, and service, we deliver expert vehicle repairs using the latest technology and hold several prestige vehicle manufacturer approvals, enabling structural steel and aluminium repairs. Our dedicated team is committed to providing a seamless customer experience—from first contact to vehicle handover—ensuring your car is repaired to the highest standards with minimal disruption. At KC Autos, your satisfaction is our priority.

Lifetime workmanship guarantee

Take a look at this benefit!

Take a look at this benefit!
Our workmanship comes with a lifetime gaurantee, and we aim to deliver total satisfaction to our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,673)

406 reviews in the last 12 months

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Rated 5 out of 5 stars

Service and staff

April 27, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your review! We’re really pleased you were happy with our service and staff — we truly appreciate your feedback.
The KC Autos Team

Rated 5 out of 5 stars

Brilliant job car is like brand new

Brilliant job car is like brand new. The work was done to a outstanding standard and the staff was friendly plus kept me up to date thought out the repair. A****

April 29, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review! We’re delighted to hear your car is like brand new and that you were happy with the high standard of work. It’s great to know our team were friendly and kept you updated throughout — we really appreciate the A****.
The KC Autos Team

Rated 5 out of 5 stars

KC Autos were quick and efficient to…

KC Autos were quick and efficient to deal with the repairs of my car due to a little bump on my rear bumper and paint work every thing went through the insurance. with in 3-4 days I had my car back in perfect condition. They kept me updated throughout thank you for the ease of it all.

April 21, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review! We’re really pleased you found the process quick and efficient, and that everything went smoothly through your insurance. It’s fantastic to hear you had your car back in perfect condition so quickly and felt well updated throughout — we really appreciate your feedback.
The KC Autos Team

Rated 5 out of 5 stars

Car looks like new

From start to finish I was kept updated I received an estimated completion date of 8 days, it was completed in half the time. Car was returned with no signs of the damage that I saw when I handed it over to them and was clean inside and out.... Great work thank you.

April 28, 2026
Unprompted review
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review! We’re delighted you were kept updated throughout and that we could complete the work ahead of schedule. It’s great to hear your car was returned looking as good as new and clean inside and out — we really appreciate your feedback.
The KC Autos Team

Rated 4 out of 5 stars

Damaged was fixed.

April 27, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your review! We’re pleased we could get the damage fixed for you and really appreciate your feedback.
The KC Autos Team

Rated 5 out of 5 stars

Great Repair and Completed in good time

Repair was completed in a reasonable time from when dropped off. Great quality repair and service throughout.

April 24, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review! We’re really pleased the repair was completed in good time and that you were happy with the quality of both the work and the service throughout. We truly appreciate your feedback.
The KC Autos Team

Rated 5 out of 5 stars

Excellent service job well done staff…

Excellent service job well done staff very helpful and polite

April 17, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind review! We’re delighted you were happy with the service and found our team helpful and polite. We really appreciate your feedback.
The KC Autos Team

Rated 5 out of 5 stars

Professional

Professional, courteous and helpful staff and an excellent repair which included a full valet.
Brilliant customer service. Well done!

April 17, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review! We’re delighted you found our team professional, courteous and helpful, and that you were happy with the repair and valet. Your kind words about our customer service mean a lot — thank you.
The KC Autos Team

Rated 5 out of 5 stars

KC Autos were amazing

KC Autos were amazing. I've never had an accident before and they explained everything to me. So i understood the whole process. They kept me informed at all times in terms of the repairs on my car. On return of my car the work carried out was amazing. My car looked brand new. I would defiantly recommend KC Autos accident and repair centre.

March 31, 2026
Unprompted review
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you so much for your amazing review! We’re really pleased we could help guide you through the process, especially as it was your first accident, and keep you informed every step of the way. It’s fantastic to hear you’re so happy with the repairs and that your car looks like new. We truly appreciate your recommendation!
The KC Autos Team

Rated 5 out of 5 stars

Work carried out was great.

Work carried out was great.
Well advised at each stage.
Knowledgeable and friendly staff.

April 14, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review! We’re really pleased you were happy with the work and felt well advised throughout. It’s lovely to hear our team came across as knowledgeable and friendly — we really appreciate your feedback.
The KC Autos Team

Rated 5 out of 5 stars

Car Repairs

I am very pleased with the repairs i had to have done. staff and customer service was very good kept me up to date with things .
(Best place to go )

April 10, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your lovely review! We’re really pleased you were happy with the repairs and the service you received, and that you felt well kept up to date throughout. “Best place to go” means a lot to the whole team — thank you.
The KC Autos Team

Rated 5 out of 5 stars

Very efficient

I would have struggled without this company! I needed a job doing for a mot retest. They loaned me a car which was delivered to my home & they took my car for the work, they kept in touch as to how long it would be before my car was returned. Took allot of the stress away!

April 9, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your wonderful review! We’re really pleased we could help make things easier for you, especially with the MOT retest. It’s great to hear the collection, courtesy car and updates helped take the stress away — that’s exactly what we aim for.
The KC Autos Team

Rated 5 out of 5 stars

Kept me informed of the repairs

Kept me informed of the repairs, ready before the estimated date, excellent repair and looked like show room condition when I collected it! Would definitely recommend, thank you

April 17, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review! We’re really pleased you felt well informed throughout and that your car was ready ahead of schedule. It’s great to hear it looked like showroom condition — we truly appreciate your recommendation.
The KC Autos Team

Rated 5 out of 5 stars

Renault Kaptur

Kept up to date online with the progress and advised of any delays.
Vehicle returned in immaculate condition.

April 20, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind review! We’re really pleased you found the online updates helpful and that you were kept informed throughout. It’s great to hear your vehicle was returned in immaculate condition — we really appreciate your feedback.
The KC Autos Team

Rated 5 out of 5 stars

Someone Reversed into my Audi outside…

Someone Reversed into my Audi outside my house, these guys picked it up and delivered it back. They've made a fantastic job, it's never looked so good.
Thanks guys ❤️❤️❤️

March 31, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you so much for your fantastic feedback ...we really appreciate you taking the time to share your experience.

We’re sorry to hear about the incident with your Audi, but we’re delighted we could make the repair process as smooth and hassle-free as possible for you. From collection through to delivery, our aim is always to remove the inconvenience and get your vehicle back to you looking its very best.

It’s great to hear you’re so pleased with the finish, comments like “it’s never looked so good” mean a lot to our whole team and reflect the pride we take in every repair.

Thanks again for choosing KC Autos and for your kind words ❤️

Rated 5 out of 5 stars

Brilliant job KC Autos and the van came…

Brilliant job KC Autos and the van came straight back to my house definitely recommend in future
Thanks again

April 2, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review, we really appreciate you taking the time to share your experience.

We’re delighted to hear you were pleased with the service and that the return of your van directly to your home made the process even more convenient. At KC Autos, we work hard to make the repair journey as smooth and hassle-free as possible from start to finish.

Your recommendation means a great deal to us, and we’ll be sure to pass your kind comments on to the team involved.

Thanks again for choosing KC Autos... we’re here whenever you need us.

Rated 5 out of 5 stars

Great work and service 10/10

My insurance sent my car for repair via KC autos. They repaired crash damage to the driver and rear driver side doors and side skirt. The work done is perfect and car looks brand new again. 10/10 would recommend. Work was great, service was great and everything was sorted within a week and the timeframe originally given.

April 14, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for taking the time to share such a fantastic review.

We’re delighted to hear that you were pleased with both the quality of the repair and the overall service you received. Returning your vehicle to a “like new” condition, within the agreed timeframe, is exactly what our teams strive to deliver on every repair.

Your comments around the speed, communication, and finish of the work are particularly appreciated, as these are key areas we continually focus on to improve the customer journey.

We’ll be sure to pass your feedback on to the team involved....they’ll be proud to know their work made such a positive impact.

Thank you again for your recommendation.

– The KC Autos Team

Rated 5 out of 5 stars

Seamless process from start to finish

Seamless process from start to finish. Dropped my vehicle off at the local Enterprise office and it was collected from there, reverse process on completion of the work. I was amazed at the speed of the work being carried out.

April 9, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review! We’re delighted to hear the whole process was seamless from start to finish and that everything worked smoothly with your vehicle collection and return. It’s fantastic to know you were impressed with how quickly the work was completed.
The KC Autos Team

Rated 5 out of 5 stars

Great customer service

Great customer service, kept me up to date

April 13, 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind review! We’re really pleased you were happy with our customer service and felt well informed throughout. We truly appreciate your feedback.
The KC Autos Team

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