Another last minute job resolved by Lance and his team. Cannot fault the service this company provides. Never any dramas just efficient and a pleasure to deal with. His team are a credit to him partic... See more
Company replied
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We had water literally running down our stairs and flooding our house after a pipe burst in the loft whilst we were away. KCS home responded so swiftly and mended the pipe within the hour. We used the... See more
Company replied
We called KCS at 4pm on a Friday and the engineer was there at 4.25pm…diagnosed the fault and came back to repair 10am on a Saturday. Job done. The service was amazing ! Thank you Lance and team.
Company replied
Helpful and friendly service. Came out same day. The only issue is that I didn't get my quote before the work started, so I didn't know what the final price. Be good to know this upfront. Otherwise wo... See more
Company replied
Company details
Written by the company
We are a family run company with over 20 years experience in the heating and plumbing industry. Being Gas Safe Registered means we are able to offer services, installations and repairs on both oil and gas heating systems, on domestic and commercial systems, with up to 10 year warranties on selected products. Visit our website to see our previous work and to find out more about us.
Contact info
Unit 5-7, Marshwood Business Park, CT1 1DX, Canterbury, United Kingdom
- 01227 910155
- info@kcshome.uk
- www.kcshome.uk
Excellent Service
We called KCS at 4pm on a Friday and the engineer was there at 4.25pm…diagnosed the fault and came back to repair 10am on a Saturday. Job done. The service was amazing ! Thank you Lance and team.
March 28, 2026
Unprompted review
Reply from K.C.S Home Ltd
Wow, what a great result! We always aim for a fast turnaround, and we’re so glad Lance was able to get you sorted by Saturday morning. We really appreciate you taking the time to share your experience—it means a lot to the whole team here at KCS!
Another last minute job resolved by…
Another last minute job resolved by Lance and his team. Cannot fault the service this company provides. Never any dramas just efficient and a pleasure to deal with. His team are a credit to him particularly in this day and age. Thankyou....until the next time!
March 20, 2026
Unprompted review
Reply from K.C.S Home Ltd
We appreciate the glowing review! It’s always a pleasure working with you. Lance and the entire team take great pride in being efficient and reliable, especially when the clock is ticking. Thank you for your continued trust in us, and we’ll see you at the next one
Lance always comes quickly and provides…
Lance always comes quickly and provides an excellent service. We highly recommend him
January 2, 2026
Unprompted review
Reply from K.C.S Home Ltd
We really appreciate you taking the time to leave a review! Lance is a valued member of our team, and he’ll be thrilled to hear your feedback. Thanks for choosing us!
Helpful and friendly service
Helpful and friendly service. Came out same day. The only issue is that I didn't get my quote before the work started, so I didn't know what the final price. Be good to know this upfront. Otherwise would recommend as a great heating service. Thanks
October 20, 2025
Reply from K.C.S Home Ltd
Thank you for your review. We are glad that the service was helpful and friendly and that we could attend to your issue quickly on the same day.
We take your feedback seriously regarding the quote. We apologise that the final price was not confirmed with you before the work started. We agree that transparent, upfront pricing is essential, and we are working to ensure our team follows the correct procedure to communicate this clearly in all circumstances.
Thank you for your recommendation and for helping us improve our service.
Engineer arrived at agreed time along…
Engineer arrived at agreed time along with his apprentice. Both were polite, covered their shoes to protect my floors. Thoroughly checked boiler, smoke and gas detectors. Changed a battery in one. Although not part of service, even pumped up a tyre on my car so I could drive to the tyre garage at no charge!
October 6, 2025
Reply from K.C.S Home Ltd
Thank you so much for this wonderful review! We are thrilled to hear that our engineer and his apprentice arrived on time and demonstrated the high level of professionalism we expect—especially using shoe covers to protect your floors.
We're glad they thoroughly checked the boiler, smoke, and gas detectors, and we are absolutely delighted that they took the extra step to pump up your car tyre! That selfless act truly embodies our commitment to helping our customers in any way we can.
We appreciate your business and kind feedback!
Great Service
Called KCS to enquire about getting my daughter’s boiler serviced and to install a new thermostat. Lance fitted it in arrived when he said he would. He was very knowledgeable, polite, friendly and professional. Job sorted, very happy with the service. Would 100% recommend this company. Thank you.
October 7, 2025
Unprompted review
Reply from K.C.S Home Ltd
Thank you so much for taking the time to leave this wonderful review regarding your daughter's boiler service and thermostat installation!
We are especially proud to hear about the fantastic service provided by Lance. We will certainly pass along your praise that he was knowledgeable, polite, friendly, and professional, and that he arrived exactly when expected.
We are delighted you are "very happy with the service" and appreciate your strong 100% recommendation!
Alfie and Charlie were efficient
Alfie and Charlie were efficient, polite and knowledgeable, carrying out the work with the minimum of fuss.
October 7, 2025
Unprompted review
Reply from K.C.S Home Ltd
Thank you for this excellent feedback!
We're thrilled that Alfie and Charlie were efficient, polite, and knowledgeable. It's fantastic to hear the work was carried out smoothly for you.
We truly appreciate your business!
Great job done
Great job done. Complete upgrade of my clients plumbing system. House was kept clean and the copper work looks great. Thanks
September 18, 2025
Reply from K.C.S Home Ltd
We sincerely appreciate you taking the time to review our work.
It means a lot to us that we were able to deliver a complete upgrade for your client's plumbing system that you consider a "Great job." We are particularly proud that our commitment to neatness and the high standard of the copper work were noted.
Thank you for trusting us with your client's home.
Turned up same day for emergency and…
Turned up same day for emergency and fixed problem as soon as part was available.3 days
August 11, 2025
Reply from K.C.S Home Ltd
Thank you for your review.
We are delighted that we were able to attend to your emergency and address the problem swiftly once the required part became available. We aim to resolve urgent issues as efficiently as possible.
Very responsive and efficient
Very responsive and efficient. Sort out my drainage problem very quickly. Very friendly and reasonably priced. Highly recommended.
July 14, 2025
Reply from K.C.S Home Ltd
We truly appreciate this great review!
We're glad we could be very responsive and efficient in resolving your drainage issue, and that you found our team friendly and our prices reasonable.
Thank you for the high recommendation!
Good prompt service.
Arrived on time and carried out service in good time. Also gave advice on two further problems. A very pleasant engineer who returned later to reassure us when we had concerns which were unfounded.
July 15, 2025
Reply from K.C.S Home Ltd
Thank you for sharing your feedback with us.
We are very pleased that you noted the engineer's punctuality and the efficient completion of the service. We aim for our team members to be professional and pleasant, and we're glad the engineer was able to provide useful advice and offer reassurance regarding your concerns.
Wouldn't hesitate to recommend
I have used K.C.S. Home Ltd on a few occasions, and recently to repair a fault with my boiler together with a service. I have always found them to be reliable and their standard of work very high. I wouldn't hesitate to recommend them.
July 14, 2025
Reply from K.C.S Home Ltd
Thank you very much for your kind words and positive feedback.
We are delighted that you have been a returning customer and that our team was able to efficiently repair the fault and service your boiler to your satisfaction. Maintaining a high standard of work and reliability is our top priority.
We appreciate your recommendation and value your continued business.
wonderful service everytime
June 30, 2025
Reply from K.C.S Home Ltd
It's fantastic to hear you consistently receive wonderful service! Thank you for taking the time to share your positive experience. We truly appreciate your continued support.
Highly recommend
Easy to contact, easy to arrange appointment. Arrived promptly for the appointment. Work carried out to a high standard.
Highly recommend.
April 7, 2025
Reply from K.C.S Home Ltd
Thank you very much for your positive review. We are delighted to know that your experience with us was seamless from beginning to end. Punctuality and delivering high-quality work are priorities for us, and we appreciate your acknowledgment. Should you require any further assistance, please do not hesitate to contact us. We are always prepared to assist you. Your recommendation is greatly valued and means a lot to our team.
Reply from K.C.S Home Ltd
Thanks a million for your review! We're thrilled to hear that your boiler woes were sorted out.
100% satisfaction
We have been using Lance and his team for many years. Never have we been dissatisfied.It is so reassuring to have a tradesman that is so competent in everything he does. Today Lance and Michael arrived on time as arranged. They carried out the work we required of them rerunning the pipework ready for our new bathroom design. As usual fast,efficient, and tidy with some good humour thrown in.
February 19, 2025
Unprompted review
Reply from K.C.S Home Ltd
Wow, thank you so much for the fantastic review! We're thrilled to hear that you’ve been happy with our work over the years. It’s great to know Lance and Michael brought their A-game (and a few laughs) to your bathroom project. We always aim to be on time, efficient, and leave your space looking just as tidy as we found it—minus the old pipework, of course!
If you ever need us again or just want to share some more good humour, you know where to find us. Thanks for trusting us with your home improvements!
Needed a new heating programmer…
Needed a new heating programmer contacted Lance and agreed to come a fit. As promised Lance turned this morning with his colleague at the time he said, fitted it in no time at all. 100% recommend this company always reliable and professional .
February 7, 2025
Unprompted review
Reply from K.C.S Home Ltd
Thank you for your positive feedback. We're delighted to hear that Lance and his colleague provided you with prompt and professional service. We always strive to meet our customers' needs efficiently and effectively.
We appreciate your recommendation and look forward to serving you again in the future.
Absolutely first class experience
Absolutely first class experience , lance and the team are quality in their field of work. I have used them for several years and they always impress me
February 2, 2025
Unprompted review
Reply from K.C.S Home Ltd
That's fantastic to hear! Thank you so much for the continued support and the wonderful feedback. We really appreciate your loyalty and are thrilled that Lance and the team consistently impress you. We look forward to serving you for many more years to come!
Arrived quickly and resolved the issue…
Arrived quickly and resolved the issue on the spot!
January 21, 2025
Reply from K.C.S Home Ltd
Great! Thanks for the feedback. We're glad we could help so quickly and efficiently.
Great service in an emergency
We had water literally running down our stairs and flooding our house after a pipe burst in the loft whilst we were away. KCS home responded so swiftly and mended the pipe within the hour. We used them regarding a different issue and again they were very courteous and helpful responding quickly. On both occasions the charge was very reasonable so we did n’t feel we were being ripped off in an emergency situation. Thank you so much.
January 14, 2025
Reply from K.C.S Home Ltd
We're so glad we could be there for you in such a stressful situation. Thank you for the wonderful review. It means a lot to us to know we were able to help so quickly and efficiently, and that you felt our pricing was fair, especially given the emergency. We appreciate your business and are always happy to help!
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