Another last minute job resolved by Lance and his team. Cannot fault the service this company provides. Never any dramas just efficient and a pleasure to deal with. His team are a credit to him partic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had water literally running down our stairs and flooding our house after a pipe burst in the loft whilst we were away. KCS home responded so swiftly and mended the pipe within the hour. We used the... See more
Company replied
We called KCS at 4pm on a Friday and the engineer was there at 4.25pm…diagnosed the fault and came back to repair 10am on a Saturday. Job done. The service was amazing ! Thank you Lance and team.
Company replied
Helpful and friendly service. Came out same day. The only issue is that I didn't get my quote before the work started, so I didn't know what the final price. Be good to know this upfront. Otherwise wo... See more
Company replied
Company details
Written by the company
We are a family run company with over 20 years experience in the heating and plumbing industry. Being Gas Safe Registered means we are able to offer services, installations and repairs on both oil and gas heating systems, on domestic and commercial systems, with up to 10 year warranties on selected products. Visit our website to see our previous work and to find out more about us.
Contact info
Unit 5-7, Marshwood Business Park, CT1 1DX, Canterbury, United Kingdom
- 01227 910155
- info@kcshome.uk
- www.kcshome.uk
4.8
Excellent
73 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service!
Friendly, reliable and efficient. Spent a lot of time helping an extremely indecisive customer! Would not hesitate to recommend.
January 16, 2025
Reply from K.C.S Home Ltd
Thank you so much for the kind words! We really appreciate you taking the time to leave such a positive review. We're glad we could help, even with the tough decisions! We hope to see you again soon.
Great job;very efficient work fantastic…
Great job;very efficient work fantastic bunch of lads Andy Mick and young Alfie thanks Lance would recommend them five star work
January 7, 2025
Unprompted review
Reply from K.C.S Home Ltd
Hey there! Thanks a million for the glowing review! We're thrilled to hear that Andy, Mick, and young Alfie left such a great impression. They're indeed a fantastic bunch, and we'll make sure to pass on your kind words. Lance is beaming with pride at your recommendation! If you ever need more top-notch assistance, you know where to find us. Cheers to five-star work and five-star customers like you! 🌟
Reply from K.C.S Home Ltd
Thank you very much for your wonderful review.
Attention to detail
Attention to detail. Courteous and helpful. A complete replacement of lead water pipes. A tricky job well done. Thank you.
November 19, 2024
Reply from K.C.S Home Ltd
Thank you for your kind words! We're glad we could help.
Reply from K.C.S Home Ltd
Thank you for taking the time to leave us a review.
Record of absolute reliability
Record of absolute reliability, competence and honesty across properties in Central London, Kent and Devon.
November 8, 2024
Reply from K.C.S Home Ltd
Thank you for your review! Your feedback is invaluable to us and helps us improve. We appreciate your support!
Master of their trade.
KCS is a leader in its field. I doubt you could find a better home plumbing company which spans three generations. Focused, professional and charming to boot, they are masters of their trade. Possessing a very large amount of knowledge, they can identify issues quickly and have them fixed. They possess an integrity and trust which is welcoming. Priced fairly, you would be hard pressed to find their equal.
October 18, 2024
Unprompted review
Reply from K.C.S Home Ltd
We're thrilled to know that our three generations of experience and expertise have made a positive impression on you. Our team is dedicated to providing exceptional service, and we're glad to hear that we exceeded your expectations. Thank you for choosing KCS.
I’ve been using this company for about…
I’ve been using this company for about 5 years now and I wouldn’t use Anybody else. They are very Polite, Professional and Extremely knowledgeable. Very quick service too.
This is how a Plumbers company should be.
I would Highly recommend them
October 9, 2024
Reply from K.C.S Home Ltd
We're thrilled to hear you've been happy with our service for so long! It's always great to know we've made a positive impact. Thanks again for your kind review.
Helpful and prompt
The adviser on the phone was polite, warm and very willing to help. The engineer was prompt, tidy and honest with the job. I requested for a quote for new boiler. His advice was useful, honest and helpful.
September 27, 2024
Reply from K.C.S Home Ltd
We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Your kind words motivate us to continue striving for excellence and providing the best service possible. If you have any further comments or suggestions, please don't hesitate to share them with us. Thank you once again for your support!
So pleased with KCS Home Improvements…
So pleased with KCS Home Improvements after 4 plumbers let me down it was a breath of fresh air to find Lance from KCS , booked a visit had quote same day then my new shower a month later , Lance did a fantastic job and I’m thrilled can highly recommend them Cara
September 17, 2024
Unprompted review
Reply from K.C.S Home Ltd
Thank you for your kind words and glowing review of KCS Home! We're delighted to hear that Lance was able to provide you with the high-quality service you needed. It's always rewarding to know that our team has exceeded expectations, especially after such a frustrating experience. We look forward to serving you again in the future.
Great service highly recommend
Great service from start to finish my boiler needed replacing Lance fitted a new one for he explained everything clearly and was very professional very impressed and am very happy with the work carried out Lance was neat and tidy would highly recommend if you need any plumbing work done
August 8, 2024
Unprompted review
Would highly recommend
Great service carried out. Was having trouble getting hot water and water pressure always been low in the house. Lance sorted new parts needed and had all back working better than it ever has been. Water the hottest with had since being in house. Happy Days 👌🏻
August 16, 2024
Unprompted review
Highly recommended plumbing company
Lance and his team always do a tidy and professional job, and I would recommend them to anybody looking for plumbing & gas safe works to be carried out.
August 2, 2024
Unprompted review
Very professional and helpful approach
Very professional and helpful approach. Reasonable charges.
August 2, 2024
Great service quick to respond
Great service quick to respond
Very friendly and helpful
Clean and tidy
July 31, 2024
Good price & good service
July 29, 2024
One in a million plumer
We have been using Lance for many years now as he is so professional and reliable. No job is too big or too small for him and alway comes very quickly to do jobs. As I had a pigeon fall down the back of my chimney and ended up behind my gas fire, I phoned Lance up and he came straight around and saved the pigeon.
Lance prices are so reasonable for the jobs he does he is so professional and clean and a lovely person overall.
July 25, 2024
Unprompted review
Lance has been servicing our boiler…
Lance has been servicing our boiler ever since he fitted it about 5 years ago.
He was the only one of three quotes, who actually did the installation exactly as I wanted, and removed all the old boiler and tanks.
He’s always been on time, and is actively training new plumbing apprentices as well.
July 17, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.