Searched online for an item, and came across this company's website. Ordered said item, received acknowledgment and receipt via email. Few days later, receive notification that I have received a ref... See more
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See what reviewers are saying
Impeccable service! Called me old fashioned but I do not usually enjoy online spending but needs must this time. I ordered a Hozelock fast cart, it arrived as described and much faster than I was expe... See more
Ordered Muck Boots from Keen Gardner, supposedly premium boots. 3 months later they are falling apart, stitching around the top lip of both boots is coming undone. I've complained and sent p... See more
Company replied
We bought a Palram Sierra patio cover from Keengardener. The transaction was really smooth 5*s for them. The product is very well made,much better than expected,easy installation for a moderatel... See more
Company details
About Keen Gardener
Written by the company
- Friendly and Knowledgeable customer service (no call centres or automation)
- Price matching available
- Massive savings off RRP
- Trackable deliveries*
- Next working day deliveries*
- Over 4,500 products stocked
- 14 day refund/replacement guarantee*
Contact info
58 Padgets Lane, B98 0RD, Worcestershire, United Kingdom
- 01789 763336
- info@keengardener.co.uk
- www.keengardener.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Swifter than the Post Office
Purchased a Weber gas BBQ in the afternoon. It arrived next day, well packaged and to the front door having received an email with a one hour delivery time slot. Superb, could not be improved on.
I got smoke with fire!!!
I have to say that from the moment I called the good folks at Keen Gardener, I was impressed by there efficiency and friendly manner. I was querying a delivery date on a web order so decided to call them to confirm some details then ended up doing the order over the phone.
The gentlement I spoke to was both friendly and knowledgeable and answered my questions about my new Swiss Grill gas barbeque with useful advice and was more than happy to give me some hints and tips to get the best out of it. I will definitely be ordering from Keen Gardener again and I have no hesitation in recommending them to anyone. Great prices, fast delivery and great customer service, well done indeed!!
Fast efficient and well executed delivery.
I was really impressed with the regular communication regarding the progress of my delivery. I was able to follow its journey from despatch to delivery to my door , with a given hour span of delivery. Never had service like that before!
Excellent service - highly competitive price and very quick delivery
This is my third purchase from Keen Gardener and, as before, I'm very happy with the service. The price was very good and delivery took just 48 hrs to arrive from the point of clicking. I would also add that I had a slight problem with one of my earlier purchases - it wasn't the fault of Keen Gardener, this was a Hozelock product - but Keen Gardener immediately dispatched a replacement at no charge and with no fuss. I will certainly use them again and would recommend them highly.
Well pleased.
An excellent transaction. Keen Gardener web site is very easy to navigate and order. The item that I ordered was exactly as described and very quickly despatched. I will certainly use the company again and have no hesitation in recommending them to anyone. Thank you.
Good service
Missing part on delivery dealt with by customer services quickly, efficiently and in friendly manner.
Your staff know their stock well
Hoselock products are extremely complicated but your staff helped clear up all my problems.
If you order from Keengardener, you can't go wrong!
I needed a firepit for my sons birthday, because of the British weather! I wanted to keep everyone outside. A Firepit is a great idea, as you can all sit round it, not like some wood burning devices. It Looks good and kept everyone warm.
Keengardener were very nice and helpful on the phone and delivery was exactly when they said it would be.
Just awaiting a cover, they said they would contact me when they came into stock - lets hope so.
Good service and fast delivery
Great service from Keengardner, they kept me updated throughout the whole buying process and delivery was fast and really easy. I would certainly use them again as i found their prices to be the best online.
Excellent value, fast delivery and well informed about order progress
Keen Gardener OUTSTANDING
Made my first purchase with this company and it wont be my last.
Apart from the very competitive prices, their service , communication and choice of delivery company made my experience with them first class.
Their delivery company DPD has to be mentioned as they kept me informed and gave you an hourly delivery slot !!! So no waiting in all day for the delivery and next day delivery.
Defiantly both companies highly recommended .
best service since sliced bread
great product and excellent delivery. like the time slot for from courier no need to wait in all day.
Great service! Loved the courrier service. Really good to know when they are coming. Product perfect.
An easy transaction, as described and quick delivery.
I needed a hosepipe that I didn't need to lug about, however, it does need a strong pull to unwind the whole 40' but the ease of putting this hose by away far outweighs that. The delivery was quick with a helpful driver - carried the package into the garage for me. I would not hesitate to this company use again. Thanks
Great service, fast delivery
Ordered a weber bbq and accessories. Delivered next day, and all well packaged. Thank you. Would use again.
Very good customer communications!
Really good prompt service, and kept us informed all the way through to delivery even giving us an hour delivery slot. Would def buy from them again!
Splendid service, great product, quick delivery & most helpful too.
I would thoroughly recommend this company. They were so helpful on my telephone enquiry & then again when I was coming in at a few pence under free delivery (I bought a pack of seeds to qualify & they refunded the postage charge!).
I have no hesitation in recommending them.
Fantastic service, great quality!
They are a easy company to deal with and the item arrived exactly when they said it would. I will definitely buy from them again!
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