Keen Gardener Reviews 

1,291
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Searched online for an item, and came across this company's website. Ordered said item, received acknowledgment and receipt via email. Few days later, receive notification that I have received a ref... See more

Rated 5 out of 5 stars

Impeccable service! Called me old fashioned but I do not usually enjoy online spending but needs must this time. I ordered a Hozelock fast cart, it arrived as described and much faster than I was expe... See more

Rated 1 out of 5 stars

Ordered Muck Boots from Keen Gardner, supposedly premium boots. 3 months later they are falling apart, stitching around the top lip of both boots is coming undone. I've complained and sent p... See more

Company replied

Rated 5 out of 5 stars

We bought a Palram Sierra patio cover from Keengardener. The transaction was really smooth 5*s for them. The product is very well made,much better than expected,easy installation for a moderatel... See more

Company details

  1. Grill Store
  2. Garden Center

About Keen Gardener

Written by the company

  • Friendly and Knowledgeable customer service (no call centres or automation)
  • Price matching available
  • Massive savings off RRP
  • Trackable deliveries*
  • Next working day deliveries*
  • Over 4,500 products stocked
  • 14 day refund/replacement guarantee*
*see terms on Keen Gardener

Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(1,291)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got smoke with fire!!!

I have to say that from the moment I called the good folks at Keen Gardener, I was impressed by there efficiency and friendly manner. I was querying a delivery date on a web order so decided to call them to confirm some details then ended up doing the order over the phone.
The gentlement I spoke to was both friendly and knowledgeable and answered my questions about my new Swiss Grill gas barbeque with useful advice and was more than happy to give me some hints and tips to get the best out of it. I will definitely be ordering from Keen Gardener again and I have no hesitation in recommending them to anyone. Great prices, fast delivery and great customer service, well done indeed!!

May 15, 2013
Unprompted review
Rated 5 out of 5 stars

Fast efficient and well executed delivery.

I was really impressed with the regular communication regarding the progress of my delivery. I was able to follow its journey from despatch to delivery to my door , with a given hour span of delivery. Never had service like that before!

May 11, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service - highly competitive price and very quick delivery

This is my third purchase from Keen Gardener and, as before, I'm very happy with the service. The price was very good and delivery took just 48 hrs to arrive from the point of clicking. I would also add that I had a slight problem with one of my earlier purchases - it wasn't the fault of Keen Gardener, this was a Hozelock product - but Keen Gardener immediately dispatched a replacement at no charge and with no fuss. I will certainly use them again and would recommend them highly.

May 11, 2013
Unprompted review
Rated 5 out of 5 stars

Well pleased.

An excellent transaction. Keen Gardener web site is very easy to navigate and order. The item that I ordered was exactly as described and very quickly despatched. I will certainly use the company again and have no hesitation in recommending them to anyone. Thank you.

May 11, 2013
Unprompted review
Rated 4 out of 5 stars

Good service

Missing part on delivery dealt with by customer services quickly, efficiently and in friendly manner.

May 10, 2013
Unprompted review
Rated 5 out of 5 stars

If you order from Keengardener, you can't go wrong!

I needed a firepit for my sons birthday, because of the British weather! I wanted to keep everyone outside. A Firepit is a great idea, as you can all sit round it, not like some wood burning devices. It Looks good and kept everyone warm.
Keengardener were very nice and helpful on the phone and delivery was exactly when they said it would be.
Just awaiting a cover, they said they would contact me when they came into stock - lets hope so.

May 7, 2013
Unprompted review
Rated 5 out of 5 stars

Good service and fast delivery

Great service from Keengardner, they kept me updated throughout the whole buying process and delivery was fast and really easy. I would certainly use them again as i found their prices to be the best online.

May 7, 2013
Unprompted review
Rated 5 out of 5 stars

Keen Gardener OUTSTANDING

Made my first purchase with this company and it wont be my last.
Apart from the very competitive prices, their service , communication and choice of delivery company made my experience with them first class.
Their delivery company DPD has to be mentioned as they kept me informed and gave you an hourly delivery slot !!! So no waiting in all day for the delivery and next day delivery.
Defiantly both companies highly recommended .

May 4, 2013
Unprompted review
Rated 5 out of 5 stars

An easy transaction, as described and quick delivery.

I needed a hosepipe that I didn't need to lug about, however, it does need a strong pull to unwind the whole 40' but the ease of putting this hose by away far outweighs that. The delivery was quick with a helpful driver - carried the package into the garage for me. I would not hesitate to this company use again. Thanks

April 30, 2013
Unprompted review

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