Keepmoat Reviews 4,835

Thank you to Joel who was beyond professional, answered all of our questions, was unbelievably patient and made the most amazing cup of tea!!
Ps. We still haven’t had an argument - survived another day! 😉 thank you so much for your time.

Excellent service today 20.03.2026 by Jay who has done an excellent job yet again in my property 👏 👍, Jay is friendly and experienced and very knowledgeable. Thanks Keepmoat for a great service. Craig Heywood 👍

Highly recommend Craig Hackett. He arrived right on time. The work was done quickly, even tidied up the dust afterwards. Professional and great communication throughout. 5 stars!!

Good customer friendly staffs, things made simplified and straightforward

It was time for the snag in the property we moved in a couple of months ago and Cat didn’t disappoint on her proactive approach to fix the bits here and there! Really appreciate that and her willingness to do the extra to make sure we have a great experience moving forward (:

James who attended my property to resolve couple of issues was very helpful.

I don't normally put positive reviews on about keepmoat because of our experience.
Westmeadows Cramlington
However Jason the technician who came out today was profesional and polite and made a good job of the snaggs he repaired

Andrejus came round for several technical issues we had reported. He was very polite, friendly, respectful and efficient. He even attended to another fault that wasn't on his list and fixed it for us! Very happy with the service he provided on behalf of Keepmoat.

Ross, the technician from Keepmoat, visited my home to fix a few issues that I had raised. He did a fantastic job. He was very professional and clearly experienced in his work. He patiently checked everything and made sure the issues were properly resolved.
What I appreciated most was his helpful attitude - he was friendly, respectful, and happy to explain things. It's great to see someone who takes real pride in their work.
Really pleased with the service. Thank you, Ross!

Moved into new house 9mths ago only had a few snagging problems, all sorted very quickly thank you to nik slater, she was very helpful to us and a pleasure to deal with .

James who came to do some jobs was punctual.very professional in approach.respectful of property.friendly persona.kept us informed throughout job

Having recently moved to my new Keepmoat home, they have been incredibly responsive and helpful with any issues I have raised. Nothing is too big or too small for them to deal with. A special mention to Cat for her fast efficient work.

We had a fantastic experience with Oliver at Keepmoat - Station View. From the very beginning, he was incredibly friendly, approachable, and genuinely supportive throughout the whole process. He took the time to answer all of our questions, explain everything clearly, and made sure we felt comfortable and confident at every stage.

Oliver’s professionalism really stood out. He was always responsive, well-informed, and went above and beyond to ensure everything ran smoothly. It’s clear that he truly cares about helping people find the right home, and his positive attitude made the experience enjoyable rather than stressful.

We’re very grateful for his help and would highly recommend Oliver to anyone considering a home at this development. A truly 5-star service!

I have raised a concern about my lawn on the 24th of February, have been asked to provide more pictures, I have been told by Gaynor, two days later that looking at the pictures provided by me that it does appear to be a maintenance issue, no further action is required this time. I have explained that it was not the case, we took care of our lawn as best as we could, sites managers witness the work we did on the lawn, I have suggested that someone should come over and investigate the issue and look at the lawn. I have been told again by Gaynor that looking at the pictures it is a maintenance issue.
Have raised a complaint on the 26th of February, have received confirmation from Gaynor that they are in receipt of my email and that a senior customer care coordinator will respond within 10 working days, no one contacted me as per now. KM:0399000761

I had a very positive experience with Keepmoat at Preston Road. From the beginning, the sales process was smooth and well handled. Leigh, the sales agent, was wonderful very friendly, professional, and always willing to help with any questions. He made the whole process much easier and less stressful.
The after-sales service has also been excellent

Diane has been great to deal with; she responds quickly and attends to any complaints or issues promptly. It’s reassuring to know that support continues even after the purchase.

Overall, I am very satisfied with the service and would recommend Keepmoat for their helpful team and efficient customer care.

Explain and fix all the problems in the house , fast and professional

Melanie was extremely helpful and friendly. Kept in touch regularly with information.

We have just completed on the reservation of a superb home on the Kilns development Hornsea. We cannot afford enough praise for the thoroughly professional and meticulous site Sales Agent Joel. First impressions certainly count. This is our 3rd new build purchase. Never have we previously received such exceptional service. We would not hesitate to recommend this development.

Heather from Cambridge green has been amazing from the very beginning, very professional and goes above and beyond to make you feel comfortable. We are extreamly happy with everything and looking forward to moving in our new home

The lady was all smiles during the buying process until after about four months when, near to completion, Keepmoat (Antler Park, Hartlepool) pulled out of the deal as it was taking too long. Weird because the useless solicitor they encouraged me to use (Cooklaw, Sunderland) had stopped replying to my emails and phone calls - imagine if your solicitor during the biggest purchase of your life simply stops replying for SEVEN WEEKS.
After reading the hundreds of dreadful reviews on here, I feel quite fortunate not to have bought a Keepmoat home.
Abysmal people, avoid like the plague, and if you still want to buy from them, don't agree to have Cooklaw as your solicitor - they're bone idle, devious and useless.
Update: the feedback received below from Keepmoat was clearly written by AI - e.g. like a human but with the humanity taken out. The apology was 100% meaningless.
The fact is that Keepmoat advised me to use Cooklaw - and Cooklaw stopped replying to emails / phone calls for seven weeks, which basically ruined my chance of a sale and purchase. My home is now on sale for £10k less than I agreed last year. Also, Keepmoat offered me a £9k incentive to move - in other words, Keepmoat and Cooklaw have cost me a year of my life and £19k. In addition, the sales woman at Antler Park promised to refund me the £250 - I received half of it. Avoid both like the plague if you value your money and your sanity.