While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and efficiency, often highlighting their ability to clearly explain issues and resolve problems effectively. The service provided is consistently described as excellent, with many people appreciating the smooth and professional user experience. However, some people were dissatisfied with the quality of work, mentioning issues encountered during installations or incomplete jobs. A few other people also felt that customer service was poor, citing uncommunicated delays, unsatisfactory interactions, and difficulties in resolving issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise engineers for being professional,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the excellent service,... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the professionalism and... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high-quality service, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had great problems with an unreliable BT internet connection for several months and dreadful interruptions in the last few days. Arrived home and saw an Open Reach van outside the house. Ben Ransome h... See more

Rated 5 out of 5 stars

The engineer arrived on time and was very polite and helpful. He checked multiple things to ensure he found the cause of the problem with our broadband and explained clearly what was wrong and what h... See more

Rated 5 out of 5 stars

Hossain was absolutely brilliant!! He explained that I had old phone terminals that were still connected and slowing down the speed of my broadband connection. He disconnected all old sockets h... See more

Rated 5 out of 5 stars

Our engineer Liam Roberts, installed our new broadband connection professionally and efficiently. He also set up our new broadband hub and explained the hub to us and made sure we were able to conn... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

907 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Charlie Shoesmith fixed my broadband

Charlie Shoesmith fixed my broadband!
A very kind and polite young man, Charlie not only found and fixed the problem, he went out of his way to try and assure that it remains fixed. Top chap!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service by Abdul today

Amazing service by Abdul today, was told my internet would go live last week and no internet since, even though another engineer was sent out to check the line. Very efficient and got my broadband connection online.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Hussain

Hussain
Very hard working Engineer and try to solving the problem. Very helpful

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Really nice guys

Brandon and Scott came to fix my internet this morning. They explained everything step by step and within about 1/2 an hour my internet was back on.
Thank you very much.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Liam Roberts attended to fix my…

Liam Roberts attended to fix my broadband issue. Diagnosed fault very quickly. Broadband up and running and he also made sure my tv was connected and working with the broadband. Very happy with outcome

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Hossain was wonderful

Hossain was wonderful, he assessed the issue and dealt with it perfectly. He was kind and worked with quality over speed and that was seen in the outcome and we really appreciate the job he completed

February 27, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look