Kelz0r.dk Reviews 2,365

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Purchased a deck from the them at a very good price, being sold through CardMarket. The purchase was simple, no issues with payment and the item arrived sooner than expected. Everything went well and... See more

Rated 1 out of 5 stars

Very poor service. Kelz0r purchased items from me. Subsequently, my package was dropped off at a parcel shop (located 2 km from the delivery address), and Kelz0r refuses to pick it up. As a result, t... See more

Rated 5 out of 5 stars

I felt the need to write a quick something on here after placing an order with the company last week. After reading other reviews on here I was somewhat hesitant to place an order. After doing so I c... See more

Rated 4 out of 5 stars

I've placed 2 orders for specific Pokémon cards at Kelz0r.dk and both times the team has delivered. The most recent order was a bit tricky, since 2 cards were not available after I place... See more

Company replied

Company details

  1. Hobby Store

Written by the company

Kelz0r.dk - Magic Cards - Yugioh kort, WoW TCG, Rollespil & Brætspil.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

card

The order has arrived in perfect condition. I am very happy and will buy here again in the future.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience overall

I received my package in a reasonable amount of time, and the Elite Trainer Box I ordered was significantly cheaper than those found in my country, the package also arrived in good shape. Would order here again.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

5 out of 5

5 out of 5, full stars! My order for sealed pokemon products was not only handled and shipped quickly, but also packed properly. The goods arrived all the way to Finland in great condition.

Can definitely recommend Kelz0r, even if you don't live in Denmark.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent MTG web shop

Excellent MTG web shop. I ordered lots of draft booster boxes for really low and fair prices. The boxes arrived outstandingly fast and were all in excellent condition. I bought via Cardmarket.com and the seller provided really detailed information about the package.
5/5 will buy again!

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Topservice

Snelle service, perfecte verpakking, vlotte communicatie! Would buy again at this store.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

A trustworthy store

I’ve ordered from Kelz0r four times now, every time was overall a very smooth and pleasant experience!

Packaging:
It’s always really well packed with a lot of care with bubble wrap and usually those air pillows. My last orders contained both bigger and smaller items - big packs in the bottom, smaller ones on top, ETBs and tin box on the side so everything fitting perfectly. It might seem logical but not all stores pack with that much care.

Items always arrived in pristine condition for a very good price as well. I mostly ordered Pokémon related items and also tried a comic book at some point, not a scratch anywhere at all. I could easily keep the items sealed if I wanted to.

Customer service:
Really great. I’ve always been treated with respect and felt they truly care for the customer to have a good experience. I’ve had a couple of issues with the postal service for my last order and the people at Kelz0r made sure it was taken care of (parcel got shipped back to them and then right back to me in a matter of 3 days).

Only once did they make a mistake where I got the wrong item (right binder but I had ordered one that could hold 480 cards and received the 360 cards version). I decided to keep the item and as soon as I contacted them they refunded the difference in price.

I’ve seen people complain about some items being out of stock or not in stock right away but that’s how most shops work as they usually have suppliers, especially when having such a huge range of quality products. There is no scam and if an item you bought is out of stock, Kelz0r just won’t take the money for that particular item, no worries to have there :)

Overall a wonderful experience where I get to enjoy my items and my collection safely, not worrying about the outcome!

February 8, 2024
Unprompted review
Rated 1 out of 5 stars

Sent the incorrect item

This seller sent the wrong item. The image on the site did not reflect the product recieved. It also took about a month for it to arrive since they had to purchase the item i bought from a different country, which is really poor management of them. Bought an unsealed box of 24 mini figures which was suppose to have a chance of getting 30 different character but i was sent a store samlpe box which had 24 kopies of the same 8 figures. All they could offer was a 40 procent discount. Almost a 100 euros for an item i wouldn't pay 10 euros for. And I also chose home delivery which was not fulfilled so had to drive out if town to pick it up. Had to go through the danish ECC to get any answer about a refund on the extra charge for home delivery. Overall a very poor experience with a largely poor system and quality control.

April 14, 2023
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Greetings.

We are sorry to hear that you feel you have not had a good experience shopping with us, especially given that you have placed several orders other than the one mentioned here, which all seem to have been processed, shipped and delivered without issues.

However, there seems to be several discrepancies in your review compared to what has happened.

The order took just over a single month to be ready to ship - not about 3 months - since the final item was incoming from a supplier.
You previously confirmed that you received a product which contained a spread between 8 different models, not 3.
We also offered a refund of 43% for this product compared to what you paid originally, not 20%.

In regards to the delivery, you chose to have your order shipped with GLS, who had sadly miscommunicated to us about their delivery options in Sweden. Following the updated information, we have of course updated our webstore to reflect this.

We of course want you to have a positive experience shopping with us, and will happily provide an additional service on your next order with us - such as a free gift or an additional discount (if possible), if this helps with your experience as a customer. We suggest that you note this in the comment field when placing your next order with us, to make sure it reaches the employees shipping the order.

We again apologize for the mistakes that have happened, and hope that you enjoy the several purchases you have made with us, despite the issues.

Rated 5 out of 5 stars

Great shop & good prices

I've ordered multiple pokemon products from this seller from their shop to Belgium. Always was without problems & fast shipping. He is also pretty quick to communicate. Would recommend!

January 22, 2024
Unprompted review

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