Kelz0r.dk Reviews 2,365

TrustScore 3.5 out of 5

3.6

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See what reviewers are saying

Rated 5 out of 5 stars

Purchased a deck from the them at a very good price, being sold through CardMarket. The purchase was simple, no issues with payment and the item arrived sooner than expected. Everything went well and... See more

Rated 1 out of 5 stars

Very poor service. Kelz0r purchased items from me. Subsequently, my package was dropped off at a parcel shop (located 2 km from the delivery address), and Kelz0r refuses to pick it up. As a result, t... See more

Rated 5 out of 5 stars

I felt the need to write a quick something on here after placing an order with the company last week. After reading other reviews on here I was somewhat hesitant to place an order. After doing so I c... See more

Rated 4 out of 5 stars

I've placed 2 orders for specific Pokémon cards at Kelz0r.dk and both times the team has delivered. The most recent order was a bit tricky, since 2 cards were not available after I place... See more

Company replied

Company details

  1. Hobby Store

Written by the company

Kelz0r.dk - Magic Cards - Yugioh kort, WoW TCG, Rollespil & Brætspil.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I bought from them through Cardmarket

I bought from them through Cardmarket. I chose my items, paid and then got a lovely message with details on shipment, tracking information etc. And within 36 hours, the wares were in my hands: Perfectly packed, perfectly sent and always, always constant updates re packing status, shipping status and very nice communication. I highly recommend this seller and will shop here again (shipment from Denmark to Northern Germany).

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Such a good and friendly service

I can and will 100% recommend ordering from you guys. Quality to its finest! Received my order here in Germany in perfect condition. Finally can attend to new One Piece tournaments 🙏🏻 thank you guys!

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality, service and quick delivery

I've received my order and I would like to thank you and give you my compliments!

First: for the very nice, friendly and very proper way of helping me when I called shortly after placing my order and a few questions came up
Second: for the very fast shipping and delivery. I thought I would have to wait at least two weeks (from Denmark to the Netherlands), but instead and to my surprice I received my order only 5 days later! Great service!
And third: the packaging was amazing. Very nice with the air-filled packaging material.
I would definitly order here again!

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Would 100% recommand

Excellent communication, fast shipping and quality packaging !

Knowing how hard it was to find OPTCG products, I tried this seller. And I'm really not disappointed as he is transparent on everything, really nice and provide all informations needed.

I sure will order again in the future !

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Top cardseller

Fast shipping, easy contact, fast response!
Boosters arrived in good condition.
I'll certainly buy again from this top cardseller! Thank you!

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

I am a buyer who bought multiple times…

I am a buyer who bought multiple times form the via Cardmarket, very fast and safe shipment. They also try to give gifts with order and I will definitely buy it many more times! thank you!

best of regards,
Apscards (Cardmarket customer)

April 9, 2024
Unprompted review
Rated 1 out of 5 stars

Dents and holes on the booster boxes - Zero Understanding

UPDATE:
Kelzor still reacts with 0 understanding and plays down the importance of an intact packaging.

What they call "very small cosmetic blemishes" is in fact holes that are bigger than a 2€ coin in the packaging.

Stay far far away from them, they probably buy damaged products and sell them as "new" condition for profit.

Their excuses are laughable at best and they should finally react to their customers feedback.

Thank you never again!

Update on Update:
They tried to get my feedback from this page by reporting me.
Instead of reporting your customers feedback I would suggest doing some courses on how to improve customer satisfaction.

Review:
Dents and holes on the booster boxes.
Two orders in a row had the booster boxes (10 pieces - 6 pieces damaged) with significant damages that should have been clearly stated.

The company placates the customer despite the clear loss in value, claiming the box packaging is worthless and is meant to be opened anyway.

The market seems to view it differently:
Booster box with 36 boosters = €160 (€4.44 per booster)
1 booster = €2.90
Thus, the box alone increases the value by 35%, as there are people who collect boxes.

Definitely, there is a saving on shipping materials, quality, and understanding of the customer's perspective..

What a pity!

March 25, 2024
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Greetings.

We are sorry to hear that you feel you have had a bad experience shopping with us.

The images you sent did not show damages to the products you received - only very small cosmetic blemishes. We would never knowingly ship a damaged or used product to a customer without them having purchased a product in such a condition with clear signage on the webstore (eg. the text "Used" in the name of the product). Any suggestion that we might do otherwise is pure lies and slander.

If we are informed when placing an order that you need products for display purposes, we will of course do our best to select only products that are fit for such purposes - however, this is not the intended use of the products, and even The Pokemon Company cannot guarantee that products will be received without blemishes.

If you ever have special requests or requirements for an order, we always recommend noting those in the comments field when going to checkout on the webstore. That way we can either fulfil the request or confirm that it would not be possible, when preparing the order.

Rated 5 out of 5 stars

Trustworthy seller

The seller was super fast with responding to any questions regarding the product. The shipment was super fast and arrived earlier than expected in perfect condition. Would totally order again!

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely 100% satisfied

I ordered many booster packs and booster boxes, they all arrived few days later completely wrapped in protective paper! Absolutely 100% satisfied, I will definitely buy from them again :)

February 23, 2024
Unprompted review

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