Kelz0r.dk Reviews 2,365

TrustScore 3.5 out of 5

3.6

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See what reviewers are saying

Rated 5 out of 5 stars

Purchased a deck from the them at a very good price, being sold through CardMarket. The purchase was simple, no issues with payment and the item arrived sooner than expected. Everything went well and... See more

Rated 1 out of 5 stars

Very poor service. Kelz0r purchased items from me. Subsequently, my package was dropped off at a parcel shop (located 2 km from the delivery address), and Kelz0r refuses to pick it up. As a result, t... See more

Rated 5 out of 5 stars

I felt the need to write a quick something on here after placing an order with the company last week. After reading other reviews on here I was somewhat hesitant to place an order. After doing so I c... See more

Rated 4 out of 5 stars

I've placed 2 orders for specific Pokémon cards at Kelz0r.dk and both times the team has delivered. The most recent order was a bit tricky, since 2 cards were not available after I place... See more

Company replied

Company details

  1. Hobby Store

Written by the company

Kelz0r.dk - Magic Cards - Yugioh kort, WoW TCG, Rollespil & Brætspil.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

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1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Perfect

Fast shipping.
Only 48 of 50 items were available, got subtracted fast and easy there was no problem.
Safe shipping.
Kind emails.
Included even the display to the trading cards ordered, very kind.
Overall perfect service no complaints at all.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Bloomburrow MTG commander…

Purchased the Bloomburrow MTG commander sets.
Immediate and clear correspondence about shipping, tracking and additional general information.

The package arrived swiftly (sooner than expected!), securely and in perfect condition.
10/10 will consult this seller in the future for other purchases! Thanks guys and girls!

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Super!

Always taking customers thoughts into considerationand great packaging with fast delivery 🎩

Im always satisfied when buying from kelzor 👌

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Online order

Beställde online på cardmarket.com. Låga priser och bra packat.

Ordered online through cardmarket.com. Low prices and packed well.

June 26, 2024
Unprompted review
Rated 1 out of 5 stars

They have awful policies including…

They have awful policies including selling things they do not currently have in stock, though the website states they do, and taking several days after the order to address it.

Careful when buying in the physical store, they’ll make a 20 year old tell you the news that everything is more expensive there though you could order online and pick up in the physical store for cheaper.

I’ve ordered cards stated as mint but they didn’t have the cards yet so how did they know the condition of the card. (It wasn’t mint, one was even bent.)

Save yourself the embarrassment to have to go through their “customer service” at every order. They seem glad to have less work to do.

July 4, 2024
Unprompted review
Kelz0r.dk logo

Reply from Kelz0r.dk

Greetings.

As mentioned on the webstore, not all items are in stock locally. We generally do not list cards as "Mint" either, unless they have been graded.

In this case, you indeed ordered items that were not stated to be in stock online, so it sounds like several misunderstandings - perhaps you saw this information on another webstore and not ours?

Most orders have a processing time of up to 10 days - in your case we would have been able to ship your order 6 days after you placed it, despite the order having been placed in one of the busiest weeks of the year so far.

Our physical stores are not the webstore, and so other terms and conditions - and sometimes prices - apply when shopping in-person. This is due to the fact that running the physical stores have higher costs than simply shipping online orders - you are, of course, welcome to shop online and choose to pick up an order in one of our physical stores, but in that case the items will need to be transported from our webstore to the physical store before they can be picked up.

Rated 5 out of 5 stars

Great service and experience

Ordered Pokemon TCG products to Bulgaria. The packaging was perfect and the order was delivered ahead of schedule. Kelz0r has a wide array of card game products and has become a safe bet for me when I want to order some :)

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Best seller on Cardmarket


I recently purchased the "Commander: Dominaria United Deck Set" on CardMarket, and I couldn't be happier! The set arrived quickly (6 working days to the other side of the Europe) and in perfect condition, with enough bubble wrap to withstand any postal mishaps. I highly recommend this seller.

June 25, 2024
Rated 5 out of 5 stars

Trustable Pokemon product seller I highly recommend!

I've purchased several products from Kelz0r.dk and I've always been satisfied with their service and the products I've received. The prices are very reasonable and I like to buy items from a trustable seller so that I know that I will receive good quality products. Highly recommend Kelz0r.dk!

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Cardmarket purchase

I ordered from their cardmarket page.

Communication regarding the question i had was smooth and fast.

Products arrived within 10 days and were packed nicely and in described condition.

Overall good experience

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

MTG Delivery

The seller has been very professional.
As soon as he sent my order to me, he told me every bit of information I could ask for.
The delivery was perfect and pretty fast considering the traveling distance of my order.

I'm pretty satisfied.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Super service

Super service, shipment was fast and the item arrived without any damage thanks to propper packaging! Any time again.

May 16, 2024
Unprompted review

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