Purchased a deck from the them at a very good price, being sold through CardMarket. The purchase was simple, no issues with payment and the item arrived sooner than expected. Everything went well and... See more
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I've attempted to order from them thrice, all three times the items that I ordered, which were shown to be "in stock" turned out to not be in stock. The items that I ordered, despite one being well ov... See more
Company replied
Used to love them and got all my pokemon stuff from them at MSRP. Scalping has taken off, their prices are almost double MSRP now & it's impossible to even get hands on product.
Company replied
Ordered an out of print arkham box. It arrived in perfect shape within the time they estimated. They also have the fastest customer service I ever experienced.
Company details
Written by the company
Kelz0r.dk - Magic Cards - Yugioh kort, WoW TCG, Rollespil & Brætspil.
Contact info
Ahlgade 10, 4300, Holbæk, Denmark
- 51900234
- shop@kelz0r.dk
- www.kelz0r.dk
3.6
Average
2K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pokémon Hobby
Fast seller, comes along with great packaging, communication and care for the buyer, really recommended!
January 22, 2025
Unprompted review
Very good customer service
I bought a couple of times at Kelz0r and last time I had to cancel the order. Customer service was very fast and nice.
January 21, 2025
Unprompted review
Good and fast service
Good and fast service. I got my order pretty fast, even tho it had to travel across all europe! The package was super secure and protected, the product inside was in perfect state. Totally recommended seller!
January 20, 2025
Unprompted review
I can say that my experience with Kelz0rDK is the best!
I already bought them a few times and to save on shipping I prefer to make big purchases. I can say that my experience with Kelz0rDK is the best! Everything arrives perfectly packaged and with its proper protection and they are well priced. I am very happy with this store.
January 18, 2025
Unprompted review
Inventory not visibly updated if in stock or not
I ordered some items from Kelzor, but got notified that one of the items i ordered were not in stock after paying and finalizing the order.
A follow-up email explained the situation, and that it was expected to be ready within 2-3 weeks.
It was sent after 7 days, and arrived on the 9th day after ordering.
I was not aware that's their method of business, but did not notice any disclaimers until i looked thru the FAQ.
When ordering, you can specify if you need it by a specific date, and their "about us" states that they order from international and private supplies, but not specifically how that might increase shipping times.
At the very least it needs to be better disclaimed.
January 10, 2025
Unprompted review
Reply from Kelz0r.dk
Greetings.
We are sorry to hear that you feel you have had a negative experience shopping with us.
As stated on the webstore, most orders are shipped within 1-10 days, as not all items are in stock locally - with some items having a longer processing time.
This is not the same as saying that website stock is not 100% updated - instead, no stock status is visible on the webstore, as we need to confirm each item being in stock manually, due to rapidly fluctuating stock levels.
In this case, your order was shipped just 7 days after being placed, during what we can already say will prove to be one of the busiest times of the year.
As is also stated on the webstore multiple times during the checkout process, we ask that a customer notes any deadlines they might have in the comment field during checkout, so we can work with you to find a solution in case something is not available before that date.
If a note about a deadline is placed, we will get back to you when processing the order regarding which items may not be able to make that deadline, after having confirmed stock for everything and set aside any items that were in stock locally.
In this case, just 1 out of 4 items you ordered was not in stock locally - if you had noted a short deadline for the order, we would likely have offered to change or remove this one item in order to expedite your order more quickly.
If you have questions about availability, you are always welcome to send an email about the matter to us before placing an order.
fast,. save, perfect
Presave was so fast sent, deliver in a few days with a previus notification a week before they sent it to me.
January 18, 2025
Unprompted review
Made a big purchase and received all my…
Made a big purchase and received all my items in top condition. Thank you, will order again 👍
January 17, 2025
Unprompted review
Excellent buyer
Excellent buyer. Packaging was immaculate and communication during the shipping process was great.
January 7, 2025
Unprompted review
Packaging was super safe
Packaging was super safe
Received it really quickly
10/10 would buy again from them
January 13, 2025
Unprompted review
Kelz0r: The BEST in my opinion
Recently i had the idea of starting a new Hobbie, and the world of collectors in Pokemon TCG was my choice.
For a few weeks i orderer a few products from multiple sellers and as soon as i started to do so, i was hit with a lot of insecurity, silence, and a bit of fear about my purchases, not only because It were my first orders but because i couldn't get any information about simple questions like "Where, When, or Who".
All of that came to an end when i found Kelz0r. As soon as i orderer the response was instant, a greeting, a "thank you for the order", some information about Who they are, and of course information about the shipment, the tracking code, and the posibles URLs Where It could work.
It may be automatic, but, for sure the shipment was perfect, quick (one day before spected), secure, and It really doesn't matter it being automatic. It shows that they care, and for a rookie in something new and big like the Pokemon TCG world, It's awesome to find a seller like this.
Always buy from Kelz0r, 100% recommended :)
~MarvelousPack (Cardmarket)
January 8, 2025
A reliably good experience
I regularly order from kelz0r, mostly board games or sleeves.
Their selection is impressive, also when it comes to games in english. Some products they have listed need to be ordered and hence require longer shipping times, but I never had issues with that and they are flexible when it comes to adjusting the shipping to your needs. Had to talk to customer service a couple of times and had an excellent experience. Keep up the good work :)
December 31, 2024
Unprompted review
Ordered through CardMarket
Ordered through CardMarket, package arrived slightly earlier than anticipated, very satisfied with the product! Also very cheap!
Recommended the seller!
January 7, 2025
Unprompted review
Excellent care and perfect packaging
Excellent care and perfect packaging. They genuinely care for TCG and it shows! A+
Bookmarked Kelz0r in my TCG favorites list and already placed a second order!
January 3, 2025
Unprompted review
Super!
Really amazing store with a great online selection, I would highly recommend!
December 29, 2024
Unprompted review
Excellent!
Very quick delivery and well packaged. They were very transparent during the process. Also tend to be one of the cheaper stores on the market! Will definitely return!
December 26, 2024
Unprompted review
Great overall!!
I ordered a Temporal Forces ETB and they told me it would arrive late, but it actually arrived a day early!
They offered me great customer service via chat and the product was impeccable, I'm so happy with this purchase :)
December 18, 2024
Unprompted review
Very satisfied with how the product was…
Very satisfied with how the product was shipped, make sure you verify your shipping on la poste website for the french people out there 👌🏻
December 23, 2024
Unprompted review
Pokemon League Battle Set
I did order the Charizard league battle set from Kelz0r.dk. Shipping was really fast and i was overall very happy with my Order. Would buy again.
December 20, 2024
Unprompted review
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