KennCo Insurance Reviews 

194
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being exceptionally helpful, patient, and knowledgeable when guiding them step by step through new policy setups. People also highlight the incredibly smooth user experience, clear explanations of coverage, and highly competitive prices available for motor and home insurance. However, some reviewers were not happy with unexpected price increases upon renewal or discovering better insurance deals elsewhere on the open market. A few other people also noted occasional communication issues, unprofessional behavior, and unfulfilled promises during their overall customer service experience.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting courteous, professional, and friendly customer... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as exceptionally helpful,... See more

Service

Clients share positive opinions on service, highlighting courteous, helpful, and professional agents who make... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and quotes that beat... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how phone calls and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been with KennCo Insurance since I returned to Ireland. They have been very responsive to my numerous questions. Very prompt when I request a copy of my insurance documents, always get them wi... See more

Company replied

Rated 5 out of 5 stars

KennCo Insurance were amazing to deal with. I initially spoke with Aron on the phone and he helped me get a car insurance quote and answered any questions I had. He made the whole process very easy an... See more

Company replied

Rated 5 out of 5 stars

I was very happy with my experience with KennCo insurance yesterday. Though I wasn't able to get a quote online, I was able to get a quote over the phone. The number was listed on the quote page and I... See more

Company replied

Rated 5 out of 5 stars

Spoke with a Guy Called Matthew and he could not do enough for me. Excellent customer service. Loads of patience while trying to deal with a change of car on the policy as my Husband doesnt speak good... See more

Company replied


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Commercial Insurance Company
  4. Insurance Broker
  5. Travel Insurance Company

Written by the company

KennCo Insurance was founded in 2008 and is part of KennCo Underwriting Limited which has become Ireland’s largest underwriting agency. Based in Rathfarnham, Dublin, we are very proud of the fact that we are a 100% Irish owned company employing more than 50 skilled and experienced members of staff.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(194)

124 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unhelpful sales team

Sales agent named Aaron, very unhelpful and cheeky, agent ended the call before even starting the quote.

March 6, 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Dominik,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 5 out of 5 stars

I was having issues with my previous…

I was having issues with my previous insurance that couldn't provide a full years no claims because I changed to Kenco after about 8 months. I delt with One outstanding young man called Trevor Conyard who sorted out my insurance within minutes after multiple calls to other agents in Kenco that couldn't sort out the issues. Thank you so so much Trevor you were fantastic to deal with especially after weeks of what was an extremely stressful process before you sorted it all out in a flash! 100% recommend dealing with Trevor! Regards Paula.

February 21, 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Paula, We're glad you had a good experience with us! Thank you for the review!

Rated 5 out of 5 stars

Easy To Deal With

Easy to deal with, bought online, and got certificate fast.

August 1, 2024
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Ryan, We're glad you had a good experience with us! Thank you for the review!

Rated 5 out of 5 stars

I found Megan and any of the staff I…

I found Megan and any of the staff I dealt with in KennCo to be helpful , courteous and on the customer's side . I will definitely renew with them if I can. Special thanks to Megan for her assistance in my case.
David Norris

January 29, 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi David, We're glad you had a good experience with us! Thank you for the review!

Rated 5 out of 5 stars

Very pleased so far

Thank god I have not had to use my insurance yet. But I was very happy
with the cover I got and the competitive price. They responded straight away to my phone calls when I was clarifying some of the cover and very professional and helpful on the phone. Very happy so far.

February 19, 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Kevin, We're glad you had a good experience with us! Thank you for the review!

Rated 5 out of 5 stars

Good company

Good company, easy to work with and provide good value as well as customer service .

November 14, 2024
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Daveog, We're glad you had a good experience with us! Thank you for the review!

Rated 5 out of 5 stars

Actually it's my best insurance

Actually it's my best insurance, hassle free, phone call. Paid during the call and got the policy emailed in a minute

November 26, 2024
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hello, We're glad you had a good experience with us! Thank you for the review!

Rated 5 out of 5 stars

Top service

Very clear, very helpful advice. Terrific turnaround time on premium information. Great value.

September 21, 2024
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Mary, We're glad you had a good experience with us! Thank you for the review!

Rated 5 out of 5 stars

Excellent Service from KennCo

KennCo are superb to deal with. They offer the best insurance deals and all the staff are so helpful.
They are professional at all times and there is always someone to speak with you on the phone if you need that, which is rare these days with a lot of businesses.
All my family are insured with them.
I would highly recommend KennCo.
You will always get a good deal and be looked after.
They certainly value their customers.

February 14, 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Veronica, We're glad you had a good experience with us! Thank you for the review!

Rated 5 out of 5 stars

I been receiving the cheapest price for…

I been receiving the cheapest price for several years. Always great and fast service. More than happy about this company.

February 13, 2025
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Simona, We're glad you had a good experience with us! Thank you for the review!

Rated 5 out of 5 stars

Switching to KennCo Insurance has been…

Switching to KennCo Insurance has been one of the best decisions I've made. From the moment I contacted them, their customer service was top-notch. They took the time to understand my needs and provided me with a tailored policy that was perfect for me. Highly recommended!

July 1, 2024
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Noel, We're glad you had a good experience with us! Thank you for the review!

Rated 5 out of 5 stars

Great help on the phone by jack when…

Great help on the phone by jack when through everything super quick bet my quote price had everything sent straight away now I'm just waiting on my policy and disc to be sent to me and on the portal for download

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Reasonable prices helpful easygoing

I got my insurance with provisional license when no insurance company wants to insure me and since then I get cheapest quote for renewal each year than any other insurance company very helpful very satisfied.

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish rubbish rubbish…

Absolutely rubbish rubbish rubbish company.
They have insured for caravan cover which I don't own!!!! I have a car policy (I think).... I owed a further few bob (€300) through close brothers finance for the balance at €40 a month for 8 months.
They have been debiting my account for €140 each month!!! Absolute shambles and incompetent staff ...... both Kennco AND Close Brothers Finance.
DO NOT USE THIS COMPANY EVER

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

Trevor & Tory

Trevor & Tory. Tory answered the phone in a pleasant and timely manner and then passed us on to Trevor who was extremely helpful and had our problem sorted in minutes. Excellent customer service.

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

Ghastly customer service -and all I was doing was trying to pay them.

I was left waiting for over 30 minutes when I called them to accept and pay for a home insurance. The 'gentleman' who answered offered no apology for the delay. He could not find the quote even though I gave him the quote reference I received by email (9LAXSB). When I asked to be put through to someone who could deal with me, he abruptly put me into another hold pattern which said I had to wait another 11 minutes. Fortunately I was then answered by a pleasant female who was very helpful, and yes respectful. She had some difficulty with 'IT' and offered to ring back. - I am still waiting but am prepared to give her the benefit of the doubt for now.

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

Trying to get a refund because I…

Trying to get a refund because I cancelled my insurance policy, they told us it was going to take 5-10 business days for the money to come in, it’s been 2 weeks. We have constantly called the company and the hold line is just unbelieveably long. To this day I still never got my refund!! I will never recommend this insurance company to anyone. I’m disappointed

July 17, 2024
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hello,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

Rated 1 out of 5 stars

Disaster.

Renewed my insurance with them for the second year in a row. Paid deposit over a month ago. 4 weeks ago I've been asked to provide more documents. Been on the phone with them time and time again and it's been over a month since my insurance expired and still zero signs of my insurance disc. Feels like a scam at this point.

July 31, 2024
Unprompted review
KennCo Insurance logo

Reply from KennCo Insurance

Hi Jakub,
We are very sorry to hear you have had a bad experience with us. If you would like to discuss your experience with us in more detail please email us with your full name and policy number/reference number to complaints@kennco.ie.
Thanks, KennCo.

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