Kenwood World Reviews 

The product, a stand mixer, was extremely well described. Although a version was available elsewhere at the same price, the product description was lacking and there was no colour choice. In the Kenwood experience there was an additional benefit in a free accessory, choosing from many. Kenwood engineering is so good and stands the test of time. I'm delighted with my purchase, which was also delivered with care and on time.

Fabulous Mixer, I’ve had one for a few years & just bought my son one as he’s just got his own place & loves to bake & the free decorating set was a bonus

Hi,

I have ordered a mixer on the 15th of May 2026.
I have only received the item after two weeks.
The box was really damaged and everything is banging inside.
Got in touch with customer service last monday in order to return the item.
Long waiting on the phone,i have sent the pictures of the product i have received,another reminding email,but i still haven't heard from them yet.
This is very frustrating,as i would like my refund back and also to send the item back and Kenwood to accept to pay for the cost.
I have even sent the pictures of the box i have received,but still haven't heard anything.
I am really disappointed with such a big brand like Kenwood.
My order number is SFKWUK00016065

Thank you,

Clementina

Great service. Prompt delivery

Very pleased with Kenwood world. Website was great and easy to get around. Once I had placed my order in arrived with in a few days. I absolutely love my mixer. Excellent service and product.

Did not honour the free gift. Mis sold me the mixer with enticing me with a free gift didnt send it and sent me the wrong colour mixer, the mixer is already got a piece falling off, customer service gave really bad service, trying to return it and go to ninja instead but now making it difficult to return so I am ringing trading standards

I bought a Kenwood titanium food mixer and processor over 10 years ago, my processor has been very regularly used and abused and was looking the worse for wear so I decided to look for a replacement.
I found my replacement on your website with ease . The order process was easy and delivery was very prompt. Plus the item was on special offer , so cost less than I was expecting.

Everything happened as it was ment to,it arrived on, on the day it said.The only problem was I was at work lol, it didn't matter as my husband was home to receive it. Have used the mixer several times to make cookies and brownies. Soon will be making vinegar loaf.

I order two mini chiper i didn’t receive and no money back and no respond from you very very bad….

The spatulas that I bought are the best possible design. They are super flexible, remove every bit of food, take up minimal storage space, and don't impart the kind of taste you might get from silicone. And now they have added larger heatproof ones of the same design. Brilliant.

All good. Buy again!

I bought Cooking Chef XL, KCL96...
Set up Polish language on the the device and have it tested...the commands I get are incredibly wrongly worded, often without making any sense...for example.."Inteligentny timer ugniatania rozpocznie się po wykryciu"... what does it mean I don't know. Is Kenwood using AI to have translation done? I spoke to some friends who are using Kenwood appliances and they also have similar translations. Do not start new projects till you sort out existing ones.. Some of the translations after update apparently have been corrected but the new functions present poor translations. AI leads you to nowhere..

We are happy with the kMix stand mixer! Kenwood World website offers amazing deals!

This purchase of Kenwood food processor attachment and separate mill/grinder, were to replace other cheaper, non-Kenwood models that had broken. Adding to my Kenwood ChefXL was my intention when purchasing it a few years ago.
The food processor is easy to use with many variations on grating, slicing and chopping.
My only problem is the round thing that attaches to top of Kenwood motor and the FP bowl fits over - after first use it tightened so much that I can't separate the two pieces - and according to instructions the round thing must not be immersed in water - so therefore I can't immerse the bowl to wash it.
If anyone has any ideas as to what I can do (Kenwood?), please do share.
Other than the above, its a very sturdy piece of kit, worth paying that bit more for and will last years, probably outlive me!!
Delivery was very prompt, ordered Wed, delivered Fri - but arrived in what looked like nothing more than a black bin bag and had ripped open when postman took it out of van - because the two boxes were far too heavy for this type of packaging.

Ordered a new beater head 28/11/2025 and never turned up. Wrote several times requesting money back as product not delivered and quoting parcel force’s reference. Replied saying investigating but never resolved this simple issue.
Now mid May 2026 and now not replying so only recourse will be to small claims court.
Feel like I am talking to AI bots who have been programmed to fob you off

Great item! Very happy with it after a few month's of use. Box in wich the item came more then decent. It did take a very long time to arrive (2 weeks), thus 4 stars.

I tried to obtain a replacement for a broken glass shelf for the freezer in my fridge-freezer - it was a nightmare and complete waste of time. I wasn't sure if having a shelf missing would affect the operation of the freezer, and if it was ok to run it without. I had the Model, Serial Number, and everything for my model. I looked in the manual - nothing, then searched online - nothing, then tried ringing the parts support number (Currys Partmaster) given in the manual - they were useless and directed me back to Currys, who directed me back to Partmaster. I contacted Kenwood, and they would have nothing to do with it and directed me back to Currys - they wouldn't even tell me if there were issues operating without the shelf. I tried lots of spare parts retailers online, and almost all of them couldn't locate a new shelf. Of those that could, some had the 2 sized shelves mixed up, but none had a shelf available in less than 3 months lead time (no guarantee of actually being able to get hold of one). This included Currys Partmaster, and I went round and round in circles, getting nowhere. So, nobody was interested in helping, including Kenwood - so don't expect much support from them, and only frustration and to waste your time if you try to get any. If I could award ZERO stars, I would.

Order food processor from Kenwood world website, delivered free of charge within 2 days. Brilliant service.

Update: 14 days later and no reply from Kenwood despite their message below about contacting me. I'm taken this externally.

I wish There was 0 star for this. Appalling service. Avoid and Do not buy any of their products.
I placed an order on 3.4.2026 for a food processor based on Kenwood's claim that it will delivered within 1-3 days. I did not hear from them for 1 week. On 8.4, 7 days after the order, I received an email from Kenwood saying that the order will be delayed. I immediately wrote them back asking for the order to be cancelled as I will be abroad from the 9.4.2026 (by which the order should have been delivered). They ignored my email for a whole week only to reply on the 14.4 to say that it was delivered. Of course it was not delivered but rather abandoned in the hallway of my building. Subsequently I sent 5 other emails with no reply asking for a return. I then call customer service 3 times and after long conversations and dropped calls I'm told by customer service that I have to pay for the return of the processor and that the return could be £5, £10, or £20! When I asked to speak to a manager ( They already told me they had 2 managers on the floor) the staff member kept saying 'this is the process' and refused to transfer me to someone to talk to. This is so disrespectful of people's time and money's and breathing customer rights. DO NOT BUY.
Ticket number 7708645
Update 4.5.2026: despite emails, a formal complaint, and a comment here from Gemma - Kenwood I still have not heard back at all, adding to the worse experience buying a kitchen appliance. Avoid.