KES Lighting & Home Reviews 

Outside lamp standard delivered in a few days, it was the best price on the internet.

I have not received my product since 10days.
Mentions delivered in only 2-3 days on website.
Customer care not helping to track the package.

Poor quality light. Spent over £700, we are doing g a complete renovation, so the lights have remained un packed in the box for a couple of weeks. On opening the wall lights, the shades have dirty hand marks and the quality is very poor. Face plate had a screw missing and that's only the first 2 wall lightsI have opened. 2 more to go. Pendant lights were ok just some broken parts but they had a few extra so that wasn't a problem. Would not buy again

Easy to use website, good comparable prices

Said in stock when ordered online. Only after taking my money did they say the product is in manufacture and it will be at least 2 weeks. I still have no delivery date and customer service has failed to respond after two requests.

We are so pleased with the lights. Easy to order and the delivery was so smooth
Can't wait to put it up. Thanks

Website easy to navigate and provides oodles of useful information. KES Lighting has a wide range of products and at great prices, so I couldn’t be more pleased. Shipping was lightning fast and I love my new chandelier.

The light arrived from Kes Lighting quickly and without damage. Unfortunately the chain that held the light up was much darker on the website pictures so I decided to swop it for the same light, but a flush version, from their website. When I asked Customer Service if they would be kind enough to pick up the item so I do not have to pay for the shipping back and the effort, seeing as they were going to be delivering my new one anyway, they said no. I explained I worked 2 jobs and was doing a house renovation but there was no foresight and clearly just an agency with limited capabilities. I found the flush light on another website a bit cheaper so I will reluctantly be returning and ordering else where. Shame as I have several lights to buy and for the sake of £15 they could have had a very happy, loyal, repeat customer.

Excellent service. Ordered Tuesday morning, received Wednesday at 7.20am!

Avoid This Company – Terrible Customer Service!

I placed an order with KES Lighting on January 23, 2025 (Order #200082265), and now it’s March – yet I have neither received my order nor a clear update on when I will get it.

I have contacted customer service multiple times via sharna/keslighting.co.uk and through the chat on their website, but all I get is the same response: "Please wait longer." No real help, no resolution. When I requested a refund, they outright refused.

This is completely unacceptable! I hope someone from the company’s management sees this and takes action, as customer service has been absolutely useless. I would not recommend ordering from them!

6.03.25 The response to my review is inaccurate and distorts the truth. I was denied a refund for my order and was informed that it had already been delivered to me, despite the fact that I have been waiting for almost two months and have not received any notifications from any delivery company.

Moreover, I work from home, and other companies have successfully delivered my orders without any issues. I have a screenshot from the website chat dated 05.03.25 with the manager Reece, where I was explicitly refused a refund. The order has still not been dispatched. Only today, after I left a negative review, I suddenly received a notification that my order is now being prepared for shipment.

I strongly do not recommend ordering from this company. I have been waiting for my item for almost two months, so I cannot yet comment on the quality of the product. However, the attitude towards customers—whether in the website chat, via email support, or even here in their response—is blatantly disrespectful. They did not even apologize for failing to fulfill their obligations.

I also noticed the way they addressed me in their reply: "Hi there," despite my name being clearly visible. Typically, customer service is more polite, apologizes, and takes action to resolve the situation. This is a toxic company that does not value its customers and their loyalty waiting for the order for about 2 months.

Ordered
Delivered in 3 days
100% service will use again

hi we haven’t received the goods yet but the experience of ordering and feeding back has been satisfying

Unfortunately we had missing parts and an mis manufactured semi flush ceiling light. Awaiting response to request for replacement so hoping my review will change!

The lamp was excellent quality, arrived extremely well packaged. Great price. I’m very pleased with my purchase

Excellent further information provided when I phoned and once the order was placed, the goods were delivered within 48 hours, we'll packed and in good condition.

Good communication, good customer service, product well look after, am so happy

I ordered a pendant light and a wall light, both of which were delivered within 48 hours of placing the order. The communication was excellent. The lights were well packed and look amazing.

Second time we have bought lights from KES.
Favourable prices, efficient safe delivery.
Lights have vastly improved the rooms in which they are installed.

Fast efficient delivery very well packaged