KES Lighting & Home Reviews 

2,081
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the extremely secure packaging, noting that orders always arrive promptly in pristine condition. Consumers are also deeply impressed by the stunning design, beautiful finish, and consistently high quality of the various lighting fixtures available across the platform. However, some customers also noted frustrations regarding complicated return policies and unexpected difficulties when trying to secure replacements for damaged items. A few people experienced unhelpful customer service responses and prolonged communication delays when attempting to resolve various delivery or order issues.

What people talk about most

Product

Consumers find product to be positive, highlighting stunning light fittings and amazing designs that look... See more

Delivery service

Clients share satisfaction regarding the delivery service, noting that items generally arrive quickly and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the lighting fixtures... See more

Order

Customers had ambiguous experiences with order processing, ranging from fast and smooth transactions to... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found the same light fitting across various retailers online but KES was by far the cheapest. Ordered Friday arrived on Monday so very pleased with the processing and delivery speed. There was a small... See more

Company replied

Rated 5 out of 5 stars

I am doing a massive 3,000 sq home project. I've bought numerous lights from many companies. This company have been an absolute delight so far to deal with. My lights get wonderful comments.

Rated 5 out of 5 stars

Beautiful light fitting, I was really impressed. It looks stunning in my bedroom, I'm really pleased I chose to buy from this company. The light fitting looks expensive although it was far from it, t... See more

Company replied

Rated 5 out of 5 stars

First time purchase from KES lighting. Couldn't be more pleased. Stunning light fitting, came well packaged, a dream to fit and LED bulbs are great. I would readily recommend KES, easy to navigate... See more


Company details

  1. Lighting Store
  2. Decoration and Interior Design Store
  3. Furniture Store
  4. Home Goods Store
  5. Home Improvement Store
  6. Lighting Wholesaler

About KES Lighting & Home

Written by the company

Chandeliers in a living room setting


INDOOR LIGHTING

OUTDOOR LIGHTING

special offers


KES are one of the largest independent retailers of luxury lighting for the home.

A family-owned business, established over 37 years ago, we have unrivalled expertise when it comes to helping you find the perfect lighting for your speace.

Featuring in the likes of Country Living Magazine, The Evening Standard, Channel 4 & BBC Good Homes, we have a vast selection of beautiful pieces. You can even come and see lots of it at our beautiful showroom in Warwickshire!

Maybe you'd like to speak to one of our experts? Give us a call on 02476 317022, we'd love to hear from you!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(2,081)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely beautiful lamp

Absolutely beautiful lamp, ordered one but will order the other one for my bedside cupboards. Delivery very Quick
Brilliant service.

March 13, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

So pleased to read you're happy with your order, Vivienne!

Rated 5 out of 5 stars

Tiffany Floor Lamp

I ordered a Tiffany floor lamp, communication was great, delivery was prompt, the product is beautiful and easy to put together and works!

March 17, 2025
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Reply from KES Lighting & Home

Thanks for your comments, Alison!

Rated 5 out of 5 stars

Great Customer Service

I ordered a wrong item in my purchase. Customer services quickly resolved it for me.

March 16, 2025
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Reply from KES Lighting & Home

Glad we could get that sorted for you, thanks for your review.

Rated 5 out of 5 stars

Spoke to a really helpful knowledgable…

Spoke to a really helpful knowledgable lady on the phone. Order came quickly and safely. Lovely light just what I wanted very pleased. Would recommend.

March 7, 2025
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Reply from KES Lighting & Home

Thanks for your recommendation Wendy, we really appreciate it!

Rated 3 out of 5 stars

Deliver the goods before asking for a review!

Hard to give you a positive review when you ask for feedback before delivering the products, I was hoping for them by now but not yet turned up! Also you got me to sign up for a discount code on the promise of 'Unlock 10% discount off your first order' but then when I applied your welcome code it tells me it is only applicable for certain products and not any I had ordered - somewhat misleading so I have unsubscribed. Fair enough to only have discounts apply to certain things but make that clear, don't lead people to think they are going to get a blanket 10% off their first order.

March 14, 2025
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Reply from KES Lighting & Home

Sorry to read that you're frustrated Russell, but we do make a lot of effort to inform customers of the T&Cs regarding the offer - it references 'Selected brands only' twice in bold letters in the sign up box, and there is also a huge block of text in the email that sits just above the code, which goes into further detail.

Rated 5 out of 5 stars

Excellent service

Really nice light fitting at an excellent price, quality and delivery within 4 days👍

March 7, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you for the fantastic review, Steve. We're truly grateful for your support.

Rated 5 out of 5 stars

Smooth ordering

Smooth ordering, processing and competitive pricing.

March 6, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

Hi Richard, thank you for taking the time to leave this positive feedback. It means a lot to us!

Rated 5 out of 5 stars

Excellent service

Fast delivery and excellent customer service after sale.

March 5, 2025
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Reply from KES Lighting & Home

Hi Henry, we're incredibly grateful for your review. Thank you for your support!

Rated 5 out of 5 stars

Price is Right

Item was well packaged. Price and delivery were both affordable, compared to other suppliers. Despatch speedy and kept up to date on time slot. Light looks great.

March 9, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you so much for the feedback, Jac. We appreciate your business!

Rated 5 out of 5 stars

Beautiful light and 5* customer service.

Beautiful light and 5* seller. After having an issue with our first delivery (caused by courier) Kes Lighting went out of their way to replace our order, swiftly and professionally, I wouldn't hesitate to buy from Kes again and cannot recommend the customer service highly enough.

March 5, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

Hi Steven, thank you so much for taking the time to leave us this wonderful review! We're really glad to have been able to sort the initial issue out for you swiftly.

Rated 5 out of 5 stars

Great service!!

Great service ,quick delivery and beautiful light fitting
really pleased with everything from start to finish
Highly recommended

March 4, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks very much, Chrissie. We really appreciate your review!

Rated 5 out of 5 stars

Outside lantern for front door.

Product delivered quickly. Excellent communication. Product (lantern for outside) now installed and looks lovely, good quality.

March 4, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

Hi Michelle, your positive feedback means the world to us. Thank you!

Rated 5 out of 5 stars

The selection of lighting is huge and…

The selection of lighting is huge and pricing is competitive.
Once the choice was made, all the dealings with the company have been very easy and straightforward.
The delivery was very prompt with everything arriving in good order.

October 8, 2024
KES Lighting & Home logo

Reply from KES Lighting & Home

We sincerely appreciate your kind words. Thank you for sharing your experience, Jane.

Rated 5 out of 5 stars

One stop shop fur tasteful, affordable lighting

Finding KES lighting website was a dream!! Choosing between all the beautiful options caused me a few sleepless nights!! Finding tasteful and affordable lighting with so many options, was like stepping into the best sweetie shop!
Once I’d finally made my decision on wall lights and ceiling lights - for two very different spaces in our Victorian seaside house, my order arrived promptly.
They’re not installed yet. But I’ll be sure to show off with some pics once they’re in situ and the walls and woodwork are painted!!
Thank you so far, for an impeccable service.

March 1, 2025
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you Edward, what a nice start to the week it was to read such a lovely review!

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