KESPIRE Reviews 

702
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Never buy from this company. Totally misrepresented the Forever Together as a 3D wood design with lights, turns up as a cheap, poorly printed 2D perspex sheet. Nothing like the image shown on Instag... See more

Rated 1 out of 5 stars

If i could give them zero star i would . They absolutely are fraud since i ordered picture to have 3 D of it based on their AD but they sent me flat printed picture which is totally different from... See more

Rated 1 out of 5 stars

Very intentionally deceitful descriptions of their products. This company by this name and by other names (same company) SHOULD NOT BE ALLOWED TO DO BUSINESS IN THE U.S.!!!! Our government should be... See more

Rated 1 out of 5 stars

68 emails later.... They made my ring wrong twice and added extra shipping fees, and then refused to refund or make it right! Never again, stay well away from these scammers!!! They totally ruined the... See more

Company details

  1. Gift Shop

Written by the company

We have a team of professional designers to provide stylish, personalized gifts. You can use your lover’s name and/or photos to create unique and practical souvenirs on those special days. We will help you capture those precious moments and keep them close to your heart. Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. We guarantee fast, professional, and timely deliveries because customer satisfaction is our number one priority.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

702 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 1 month

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1.3

All reviews

(702)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was perfect thank u

September 15, 2023
Unprompted review
KESPIRE logo

Reply from KESPIRE

We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future

Rated 1 out of 5 stars

Very poor quality item and definitely…

Very poor quality item and definitely not worth the price,advertisement photo is definitely not a true comparison

September 28, 2023
Unprompted review
KESPIRE logo

Reply from KESPIRE

We apologize for any inconvenience this may cause. Customer service is of the utmost importance to us and we have heard your feedback about our products. Your feedback will be shared with our team for timely action. In order to help you better, please provide your order number so that we can check the product details and analyze the problem. Rest assured, we are committed to improving and ensuring your satisfaction. Thank you for bringing this to our attention.attention.

Rated 4 out of 5 stars

Engraving was ok

Engraving was ok, maybe a little off centered, but it looked great. Needed to wipe it off as it has some marks on it. Overall a nice product, but don’t expect to get it for a few weeks as it comes from across seas.

September 27, 2023
Unprompted review
KESPIRE logo

Reply from KESPIRE

Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!

Rated 5 out of 5 stars

The shipping had a reasonable timing

The shipping had a reasonable timing, the photos turned out great and the placement of the photos where nice. I wish there was an option to change the font colour as it was so visible from the photos we chose and it had a little scratch on the collage but besides that the overall experiences great.

September 27, 2023
Unprompted review
KESPIRE logo

Reply from KESPIRE

Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!

Rated 3 out of 5 stars

Its came to me with a bit broken on it…

Its came to me with a bit broken on it and waited far to long

September 23, 2023
Unprompted review
KESPIRE logo

Reply from KESPIRE

Apologies for any inconvenience caused. Customer service is of utmost importance to us, and we're concerned to hear about this. Your feedback will be shared with our teams for prompt action. To assist you better, kindly provide your order number so we can review the product details and analyze the issue. Rest assured, we are committed to making improvements and ensuring your satisfaction. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

If I could Rate a zero I would

If I could Rate a zero I would. This has been a horrific experience. I ordered a bracelet for My Husband ❤️’s anniversary gift. And not only did the bracelet Arrive late after paying $16 for shipping. When it arrived, the bracelet was not as described, this company offered the option to place a photo on the front of the bracelet. However, when it arrived, the photo was not visible, I reached out to the company in an effort to have them replace it, and they tried to charge me an additional shipping fee and blamed me indicating that I sent a photo that was too dark, well I am not the professional. Before this bracelet was sent to me they could see that the photo was not visible and if they knew that I needed a front facing lighter photo (this is what I was Told afterward) then this is what they should have asked for prior to making the bracelet! I went back-and-forth with them for a week or more with no resolve. They only offered to refund 20% of the cost of bracelet or I pay shipping fee, which I refuse to do since I had already paid for shipping. They took no accountability and even had the audacity to blame me. I will never do business with this company again nor refer any friends and family. In fact I’m warning you! Purchase anything at your win risk! The communication via email was very matter-of-fact and borderline and I’m completely appalled.

August 13, 2023
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear customer
We apologize for the inconvenience caused to you. All misunderstandings stem from poor communication. We have been treating every customer with sincerity. If you encounter any questions or comments during the shopping process, you can send feedback to our customer service staff again via email: [kespire@outlook.com
], we will definitely handle it properly for you and give you a satisfactory answer!
Have a great day!

Rated 5 out of 5 stars

turned out perfect and came on time

August 2, 2023
Unprompted review
KESPIRE logo

Reply from KESPIRE

Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!

Rated 5 out of 5 stars

Good quality item

Good quality item, received within time specified.

August 16, 2023
Unprompted review
KESPIRE logo

Reply from KESPIRE

Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!

Rated 1 out of 5 stars

just recieved my item of a customised…

just recieved my item of a customised photo lamp and it’s not the correct rose that’s ment to be in the case and it was also smash and broken not happy at all and the price on the package says is $9.99 and i paid $80 for it so what the hell??

August 2, 2023
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at kespire@outlook.com with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[kespire@outlook.com]

Rated 1 out of 5 stars

There's no support

There's no support, just a but the ignore everything you said. They promised a delivery time, didn't change it for priority and I missed, so I don't have my item.....

June 26, 2023
Unprompted review
KESPIRE logo

Reply from KESPIRE

Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding

Rated 1 out of 5 stars

I had purchased a lighthouse photo…

I had purchased a lighthouse photo night light from this company for Mother’s Day. It wasn’t like the picture on the website. It is made out of plastic and the photos are blurry. I was not impressed. It looks very cheap. I paid 40 dollars for it! I contacted the company and they told me they could only redo it and I would have to pay a shipping fee. I want to return it, but they won’t let me. Do not buy from this company. The products are not of quality material.

May 29, 2023
Unprompted review
Rated 1 out of 5 stars

Purchased a photo clock of our son…

Purchased a photo clock of our son (deceased) as a memorial, asked them to leave the message on the clock face blank and just put my sons name. Clock came back with his name alright, BUT THEY ALSO INCLUDED THE WORDS ‘PLEASE LEAVE BLANK’ on the clock face. Tried to explain that when I ask to leave blank it does not mean to include them words. DO NOT BUY FROM THIS COMPANY WORST SERVICE & NO REFUND. THEY WILL NOT ACCEPT BLAME.

February 15, 2023
Unprompted review
Rated 1 out of 5 stars

Worse company ever

If i could rate this company a 0 star I would. I ordered a Christmas present and it took 4 weeks to get here from China. So of course it was after Christmas. Then to top it off it was broken. They offered to replace it and I agreed if it was Expedited and I would receive in 10 days and that they would not glue the people to the tree. Of course they agreed. 3 or 4 weeks later it finally arrived and they glued the people on. If they do not understand what they are agreeing to do then they should not agree to it. After a couple weeks of emails back and forth they have basically said screw you we are keeping your money and we don't care if you are happy or not.
Will definitely not recommend this company to anyone.
Beware.. stay away from ordering anything from them.
Terrible, terrible

January 2, 2023
Unprompted review
Rated 3 out of 5 stars

Ordered a gift

Ordered a gift. Was not as I expected but still okay. Definitely way too expensive. 50 bucks for a tiny light.

February 9, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague

Brought a bracelet off these cowboys. To say its a disgrace is a understatement. The product I recieved was nothing like the picture I sent them, it looks its been drawn on by a 4 year old. If only I could upload a pic to show you all. Do not buy off these cowboys YOU HAVE BEEN. WARNED

December 20, 2022
Unprompted review
Rated 1 out of 5 stars

Rip off

Rip off! Looks nothing like advertised!
Stay away! It’s a scam!!! You will not be happy with the product and they will tell you they need more money to fix it how it should have been in the first place. Still trying to get my refund and send this unusable “product” back to CHINA because they are NOT made in Florida as the website says

Google “Kespire reviews”!
Also see the Better Business Bureau’s C- rating
“THIS BUSINESS IS NOT BBB ACCREDITED”

September 22, 2022
Unprompted review
Rated 1 out of 5 stars

RIP-OFF COMPANY

I paid $48.99 for a Bangle Bracelet when it arrived it was the wrong size. When I tried to find out how to return it to get replacement it tells me to go to an email address which does not exist. So I guess I'm just out that money. I WOULD NOT RECOMMEND THIS COMPANY TO ANY ONE. IT IS A RIP-OFF. I have learned my lesson to read reviews before I buy.

July 31, 2022
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!

By far the worse experience. Company is terrible to deal with. I’ve been waiting on an order for a month (also paid express shipping that was supposed to take 3-5 days)
Stay far away and spend your money else where!

July 10, 2022
Unprompted review

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