KESS InHouse Reviews 

well I've not worked with this company KESS . . .BUT the owner Catalina Gupta also owns Soft Serve Clothing ( same address as KESS too) (the website is still up & ripping people off) thousands & thousands of customers across the US & Canada have not received their orders (over 2 years now) & no refunds. They ignore emails & are a Fraudulent company. Check Better Business Bureau, over 500 complaints

I´m a former artist as well and have to…
I´m a former artist as well and have to say that I haven't been paid by them for 6 years now even tho I constantly messaged and demanded to be paid! I still see my designs on sites like wayfair, amazon and marthastewart.com and I´m absolutely disappointed and angry! ITS ALL A BIG LIE! NEVER WORK WITH THIS COMPANY OR BUY FROM THEM!

I´m a former artist as well and have to say that I haven´t been paid by them for 2 years now even tho I constantly messaged and demanded to be paid! I still see my designs on sites like wayfair, amazon and marthastewart.com and I´m absolutely disappointed and angry! ITS ALL A BIG LIE! NEVER WORK WITH THIS COMPANY OR BUY FROM THEM!

I am "former" kess artist. They absolutely refuse to pay me and only just pulled my artwork off of their website because I rightfully threatened legal action. They owe me thousands of dollars and won't respond to my emails or calls.

Last year when they sent my tax info the number reflected what they PAID me and not what I actually earned. I'd love to know where the other 2,000 dollars for last year is. And the 1,000 + for this year. On top of that my sales have gone WAYYYYYY down hill and the number in my reports is lower than what I remember earning when I first checked my reports months ago.

These guys are liars and I will be contacting the artist below me about joining forces and seeking legal action.

I am a "former" Kess INhouse artist, although you can find my work on their site and connected sites, like Wayfair, to this day. I've formally (in writing) requested my work be removed; they've just ignored me.

I too have not been paid in a VERY long time. I've contacted Sara, the owner, who as everyone else has said - used to make excuses and then pay VERY late but only if I noticed I wasn't paid and demanded it, and now, she doesn't pay at all.

One of the other artists mentioned a lawsuit; I'm interested in discussing it. Easy to Google me at StudioMalia dot com - let's talk.

I'll say less than 1 star as well for this company. I had my patterns on their products for 2 years, and in the beginning they used to pay me correctly (I'll never know that actually, and to be honest they probably never paid me the right amount), but then they start to send me sales report (with very few sales) but I needed to ask for the payment many times, till I get it.
I asked them to take all my products from Amazon website, and I have been told that this could take over 6 months.
it's over an year now and the products with my patterns are still in Amazon, I haven't seen any money from possible sales they made after I left, and they are still making money from my art, and from other artists as I'm seeing here at Trustpilot. Is there anyone interessed on a class action against them?

I too wish I had read these reviews prior to purchasing from this company. There is zero customer service! I purchased an item on July 28th and still haven’t received it. I’ve left voice messages and email requests with no response. How is this company still in business? I’m also disappointed that Wayfair collaborates with them. Do NOT use this site!!

I would hire a lawyer to deal with this company if I could. There is no way under the sun they would win.
They don't pay their artists, yet earn thousands of dollars every month from our art. This is sickening. If they ever reply, you get sob stories about people with cancer making them fall behind on their duties. Really? Really.
And still no payment.
I am contacting Wayfair to ask them for help, since them selling products with my designs is also part of the problem. Hopefully they will care.

Marble - Blue & Gold shower curtain by “ Wild Wild “.

I just received this product which I paid over $150.00 for CAD. Not only did this take over a month to receive, not one single person at Kess Inhouse would respond to my email inquiries.

I’m completely disappointed in this product. The seams are all pulled in several areas.

I would NEVER advise purchase from Kess Inhouse again.

I truly wish I read the reviews from this site as I always love supporting Artists. This is horrifying to hear ( being a business owner myself ) that this company fails to pay their Artists. - SHAME ON YOU KESS INHOUSE!

I would give -100 stars if I could.

Hi, I am also one of those artist that dosent get payed, never hear from them, or get any come back on my emails etc.

The last payment was made in april 2016.....since then nothing, but the sales have gone up so there is quite a large sim by now. I have asked them to terminate my designs, but still they continue to sell my art.

In the beginning I excpected sales notifications and a good cooperations (as with other POD sites) but nope it hasen´t worked that way.

So i thought that it was time to play the game their way. Starting here. Wather you are an aspiring or established artist -dont make any deals with KessInHouse, they ripp you off. They ake your design, sell it big time, and never pay you.

Sent them the file from their own dashboard regarding sales and requested them to make things right. Nothing is heard from them.

Maria Filipsson
Petit Griffin

I started working with Kess InHouse in 2014 and I uploaded around 20 designs since then. They usually paid me as soon as I requested my commissions but then it started to be much later and I decided to finish with them and formally terminated the contracts on my designs in December 2018. However, my artist page is still up and running as of today June 7th 2019, there were further sales after I received my final payment and although I asked for the money, I heard nothing back. It was my impression back in 2014 that lots of artists were not being paid for sales but I hoped for the best and it was great for a while. Very unprofessional of the company and definitely don't put your best designs up there because you might not get them back!

I have called and emailed multiple times regarding past due royalty commissions and have not received a payment in 10 months. I am also still owned partial payments for quarters before that. I also did not receive a tax form 1099 for 2018. At this point, I have requested in writing that all artwork be taken of their website because I don't see the point if they aren't paying me and I haven't receive a response about that either. Following up on this has taken far to much of my own time and it is disappointing that I am dealing with this.

I placed an order over a month ago and have received only part of my order. I sent a few emails and left two voice messages with no response. Finally I received an email saying that there was a delay in the fabric and I would be notified by April 15 of tracking info. I sent an email yesterday asking for the promised information and have heard nothing. Extremely poor customer service. The pillows I am waiting for are now being advertised on Wayfair.

I am an artist at Kess In House and I have never got paid from them or from Wayfair they collaborate with. I try so many times to find someone at Kess, as I admit I was not negative in the beginning. I was thinking of a technical problem they may have or when I saw my sales accidentally in my artist portal at a yearly pdf, I was trying to convince myself that maybe they had another payment policy. I also went back to my settings to see maybe I did something wrong with personal information. But the truth is I never received any e-mail (like on other print on demand shops) that informs me "Hey congrats, you made a sale!". No mail, no people, only a portal to upload without a delete button! Then I saw Trustpilot. I respect the meaning of the term "work". I respect humans trying for survival in decent ways, so I didn't t write anything in public, just I do the waiting. I wanted to do it right, as I feel is the personal and not the public way. Today I am writing here just to surely say that all of this is bullsh#@s, because there is no-one who cares there for their own profile and that respects their own company. No-one for me to respect as no one respects me and other artists I saw are unpaid if not all of them. I can't delete my designs from them and from Wayfair they collaborate with, and today I received at my own e-mail, my own product from Wayfair, as an ad of a bath curtain! This is not decent and of course, I demand my margins and I refuse my designs to be sold by them both (if there is no one else there who sells also) anymore.

UPDATE: Later the same day that I wrote the review (yesterday) I received my payments correctly with some good excuses of course. I asked them again my art to be deleted from their files and me to be deleted from their artist list and artist photos. I will inform you all, again, if my demand and case is closed.
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UPDATE today 27 July 2021!
None of my work is erased, no payments received since that one and only I informed above, and when I search at google bar my name, I see at Kessinhouse my designs as also in sites that I don't even know as also wayfair that is associated with kessing and they still sell(!!!) that are redirecting to other sites (to amazon, an alumat.pl redirecting to lapsmediae.com etc etc etc ..as is soul consuming all this - this is CRIME i can imagine to how many they do this and steal peoples money cause some sites are not anymore open...they do this as a job.) Some of the site (they had the clever idea) block my country and say that it can't be accessed from your country (!!!) but when I masked my IP, I was able to see they are available for purchase and I also made a try of buying to see maybe they say "item not available" but no, they put the item in the basket and waited for other payment details.
!!! Buyer stay far away from sites you don't know and artist be also aware of where you give your artworks... I hope I helped..this was my journey with those people out there.

I am an artist with Kess In House. It is my feeling that this company is very unreliable. Although, they continue to use my paintings, on their products, they have not paid me my commissions due.

I send emails to the owner, and she ignores my requests. She refuses to communicate with me. In an email last January, she promised to "inform accounting" to pay me in a timely matter. But of course, that did not happen.

I am publicly requesting payment of all funds due me, as well as removal of my work from sites!

I have been an artist for kess in house for about 5 years. I always had problems with them to receive payments but writing and writing, after a while, they finally paid me. Now it is from August 2017 that I do not receive payments, I have lost the account of the emails I sent them (without an answer) I have asked many times to cancel my works from their store but I have not received an answer. At the moment it is more than a year that they earn with my work without paying me !! I thought it was just my problem but instead I read here that the problem is common! If you're an artist, turn away from kess in house. They are scammers !!

updating
10 minutes after writing this review, they paid me. As of today, I continue to send emails to cancel my profile but without an answer. (In the meantime they continue to make money by selling my artwork, real frauds.!!!

I ordered potholders on July 22. Their FAQs say shipment in 10-15 working days. On August 11 I wrote asking where my order was. On August 13 "Nikki Executive Accounts Manager" wrote back to say she would "put some pressure on my production team to rush your order through." The "rush" part was pretty funny since it was already working day 16. Today is September 7. No order received, and no further communications. It's been 35 working days since my order. I can't comment on the quality of their products since I haven't received anything. I can comment on customer service, which is terrible. I wish I'd read reviews of the company BEFORE I wasted my money. I hope this helps someone else. Honestly, I'd give them no stars if it were possible.

I had been looking for something for my bed for months. A comforter, duvet it didn't matter. What matter was, it had to make a statement, at a price I was wiling to pay. I saw this duvet first on Amazon and really liked it. That is, everything but the price. Decided to go straight source, Kess InHouse. I found this duvet cover in their 80% off outlet at 65 bucks for king-size bed and a bed runner for 15.00 to boot. They arrived the bed runner is fine but, the duvet is crap. This thing is so drabbed out in appearance. Like it had been washed a 100 times before I got it. I knew it was going to be thin material and it is. 2 microfiber flat sheets sewn together with a zipper. I could spent a whole day and never get this to look like the picture shows on the website. Wish there was way to post a picture of this junk on here. Read carefully about outlet stuff. No returns or refunds! They got my money and shipping cost to boot. They can't for pay shipping ?

On 2-27-18 I email them. here is what I wrote;

I purchased from you Robin Dickinson Feather Green King-size Duvet and matching Bed-runner approximately four weeks ago. I lift it sitting in box it came, in since the first day I received and open it. The duvet looks nothing like the picture represented on your website. It's so drab and washed out, looking nothing like the runner. Which has vibrant shimmer in it's look. Placed side by side the duvet doesn't even match the color of the runner. I'd like to know, what can to done about is?

Kess InHouse response to my email on 2-28-18
Hello, Thank you for your recent purchase! After reviewing your order, both items were purchased from our Outlet Shop where all items are sold as is and final sale. Due to the image provided by the artist for printing, the final product may appear slightly different due to the nature of the material of the product, as well as the various screen resolutions.

We sincerely apologize for any inconvenience this may cause! If you would like, you can send us a photo of the duvet cover you received for further review.
More information regarding our return policy can be found here, (***giving a link to the website)
Best, Kess InHouse Team

On 3-3-18 I emailed the pictures they asked for and never heard from them.

On 3-9-18 I emailed asking if they had gotten my pictures, again you guessed it, nothing back from Kess InHouse.

On 4-5-18 I asked for help from BBB in San Diego, CA. where Kess InHouse is base. Hoping they could a go between for of us. No luck, After 30 days, Kess InHouse never responded back to BBB.

On 4-7-18 I emailed them again, with no response.
8-9-18 This week, I'm going to St. Louis County Mo. courts and filing a sued in small clams court. Maybe that will wake them up? Better yet, a class action sue!

Very untrustworthy company. I’ve licensed my art to them for about 3 years now and they are terrible at issuing royalty payments. I’ve asked for my art to be removed twice within the last year or so and they have not complied with my request. Along with the fact that their product reviews are terrible and their customer service reviews are terrible, I would like to add that their treatment of their artists is terrible. If you are an artist researching this company, please beware. If you are a potential customer just run the other way.

I've made an order in November 2017 for the total of around 230 $. Part of the order has been shipped mid December (just over a half of the items has been sent), however, I've never received remaining items. Only my first email has been replied to, and I've send several since.
No complains about quality of products, actually rather pleased with what I've got, it's just not all I paid for!