KESS InHouse Reviews 

I originally wrote a negative review because the printing was so off on a duvet cover and shams. I was contacted by Kess InHouse and they agreed the printing was off and they reprinted the entire order. This is a very expensive set! So my experience is they do stand behind their products.

BUYER BEWARE! The quality is awful and they will not respond to email or call you back to discuss. I will never buy anything from them again.

i wish i could give them zero stars. order was delayed beyond a reasonable amount of time and communication with them was very difficult. i will NEVER buy from them again. ps the condition of the merchandise was poor and i needed to spend time messing with it before it was in decent enough condition to give as a gift.

Never again! I have ordered twice from Kess InHouse and both times they sent me the wrong item(s). I gave them the benefit of the doubt the first time, but the second time, I'm done.

Probably the worst customer service I have ever experienced. I had to follow up with them, again and again, to get issues resolved. Not to mention that I waited 2 months to get the wrong item shipped to me twice. Their solution is to have me send them a picture of what I received; they do not even know what was sent.

Don't waste your time or money!

Three weeks after I sent in an order which i NEVER would have done had I seen all the bad reviews I don't have merchandise AND they won't respond to emails on status. I'm going to dispute the charge made over three weeks ago on my credit card. Do not use them.

I placed 2 orders with this company. One of the items received (canvas print) did not appear like the online photo - the colors were very different. the other was a canvas print without a frame, but when I looked back at the fine print, this was stated. I had placed a 2nd order before receiving the first. I did not hear back from the company about production of my 2nd order and after 17 days I contacted them asking to cancel the order and refund my money. They emailed me after several days saying the order was already in production and could not be cancelled and I would receive tracking information in 48 hours. After 8 days and I still had not received tracking information, I contacted them again and they did not respond. It has now been 15 days with no tracking information, and it has been 37 days since I placed the order. I would not order from this company.

I purchased a Sparkle picture from Kess Inhouse for $268.00. The picture I received had no sparkle whatsoever. The picture also has 2 white strips going down each side which did not appear on the copy of the picture that was on Houzz. It is a piece of trash. Unfortunately I did not read the fine print and now find out they have a no return policy. I just threw away $268.00. Buyer beware.

The idea for the work that they do is great but the quality of the products is awful and customer service is very inferior. They do not run the operations well I have received products that are printed so dark you could not even see the image. They also have printed things on the wrong gadget and don't even reply to me. I do not recommend you do business with this company

DON'T BE DISAPPOINTED LIKE ME ... this is the THINNEST blanket that I have ever seen!!! i can't believe that I paid this much for CRAP and it is final sale with the company. Pathetic!

Be aware if you purchase a product from this manufacturer they will not refund your money even if they send you an unusable product. I ordered a duvet cover and two shams. They arrived separately. Duvet was bright green with large pattern. Shams were dull green in tiny unfocused pattern. It would be impossible to use them together. Backing was a cheap, flimsy white, an ugly contrast to either. I was told that there could be no refund because that is the way "the artist intended it to be." No "artist" would sanction such a revolting combination!