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Kettlewell Colours Reviews 

2,208
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,052 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the clothing, highlighting the wonderful range of vibrant colors and comfortable fabrics. Many people also appreciate the fast delivery times and the smooth, straightforward ordering process which saves time. Some reviewers were not happy with unexpected delivery delays that caused packages to take much longer than anticipated. Additionally, some customers noted inconsistencies in sizing, mentioning that certain items felt way too large or unusually snug. Others expressed concerns about fabric quality and durability, feeling that items did not always meet their expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting the wide range of lovely colors and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials, true-to-size... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising impressively quick shipping... See more

Order

People report positive experiences with order, highlighting the quick, easy, and personable ordering process... See more

Service

Users describe positive interactions with service, highlighting prompt and dependable assistance. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the bright navy cotton rib shirt in the sale , obviously i love it as i already have the yellow and jade green ( not sure of actual shades ), They fit so well to wear as a shirt or a ligh... See more

Company replied

Rated 5 out of 5 stars

Love the colors from Kettlewell - it’s unlike any other store in this regard. It’s great that you can search by both tone & season, & you can tell a lot of thought must go into getting these unique s... See more

Rated 5 out of 5 stars

Lovely colourful cami tops , great worn under a shirt or as an extra layer when it’s colder . Seem softer and stretchier than previous tops , not yet worn or washed . Great value bought in the sale wi... See more

Rated 5 out of 5 stars

Having had my colour analysis many, many years ago I was introduced to Kettlewell Colours very shortly after 2004 (I think they were just doing t-shirts at the time). I have been buying and wearing Ke... See more


Company details

  1. Women's Clothing Store
  2. Belt Shop
  3. Clothing Supplier
  4. Costume Jewelry Shop
  5. Knit Shop

Written by the company

We are an online one-stop shop for women who love to wear colour. We sell everyday wardrobe essentials in 300 shades to women across the world. We believe that looking good in your colours starts with an ethical wardrobe so we only work with small, family-run factories who look after their employees and suppliers who source sustainably, and we strive for the very highest standards in our clothes production. To help you make good choices, we are with you every step of the way on your shopping journey, guiding you towards your best colours and most flattering shapes through our Blogs and online Style and Colour Quizzes, helping you to put together harmonious colour combinations. We want you to look and feel fantastic in your best colours and build that perfect wardrobe of pieces you will return to year after year.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,208)

1,061 reviews in the last 12 months

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Rated 5 out of 5 stars

As always an excellent product at a…

As always an excellent product at a fair price, fits just as expected, and delivered without issue.

August 13, 2026
Kettlewell Colours logo

Reply from Kettlewell Colours

Hello Hannah,
Thank you for your wonderful review. We're delighted to hear that you're so pleased with your purchase and that everything met your expectations.
As colour experts, we know that exceptional wardrobe essentials should feel as good as they look, so it's lovely to hear that the fit was just right and that you found the quality excellent value. We're also pleased that your order arrived smoothly and without any issues.
Thank you for your continued support of Kettlewell. We hope you enjoy wearing your new colours and finding even more pieces to complement your wardrobe in the future.

Helen

Rated 5 out of 5 stars

Mixed experience

Mixed experience - one item was perfect, the other 2 less so and I am waiting on a refund for those

Update - I have now received a refund for the returned items, which sadly did not suit me, despite being lovely items
I amended the star rating as the item I kept is great and customer service on the returns was good.

August 10, 2026
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Reply from Kettlewell Colours

Hello,
Thank you for your review. We're delighted to hear that one of your items was perfect for you, although we're sorry the other two weren't quite right on this occasion.
If you've returned the items, please be aware that we aim to process returns within 14 days of receipt at our warehouse. During particularly busy periods, this can take up to 21 working days. Once your parcel has been processed by our returns team, you'll receive an email confirmation. Please note that refunds can only be issued to the original purchaser's payment card.
We appreciate your patience and hope you're enjoying the item you've kept. If there's anything else we can help with, please don't hesitate to contact our Customer Service team.

Kind regards,
Amy

Rated 4 out of 5 stars

Great Sales

Great Sales ! Jumper was great, ordered a 12, got a lovely dress too and opted for a Large but think a Medium might have fitted better. Clearer sizing on dress size would have helped matching it to UK dress sizes in brackets. Still a lovely dress and a great buy in the sales.

August 11, 2026
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Reply from Kettlewell Colours

hello Janet
Thank you so much for your lovely feedback. We're delighted to hear that you were pleased with your jumper and found such a great sale bargain with the dress too!
Thank you as well for your helpful comments about the sizing. We have now moved to numerical sizing across our newer collections, although some older styles are still labelled using alphabetical sizing (S, M, L, etc.). We appreciate that having the equivalent UK dress size displayed more clearly can make choosing the right fit much easier, and we'll be sure to pass your feedback on to our team.
We're pleased to hear you still love the dress and that it feels like a great purchase. We hope you enjoy wearing both of your new Kettlewell pieces and finding plenty of colourful styling opportunities for them.

Helen

Rated 1 out of 5 stars

Sizing issue - poor response to it

I purchased 2 t shirts, same size, style but different colour. I wore one and made the assumption that the other one would be the same. I removed the tag and wore it. After leaving home I realised it was so much bigger than the other one. I'm not talking about slight difference, it was approx 3 inches wider. I have photos but don't think I can add. I returned both and expected a refund for the larger t shirt but apparently because I wore it outside the home and it had a mark on it they refused to refund or give any sort of compensation.

August 19, 2026
Unprompted review
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Reply from Kettlewell Colours

Thank you for getting in touch and for sharing your experience.
I'm sorry to hear that you were disappointed with the fit of your T-shirts. We appreciate that, having purchased the same style and size in different colours, you expected them to fit consistently.
Our returns policy allows items to be returned for a refund provided they are in their original condition, unworn and suitable for resale. When your return was received, the T-shirt showed signs of wear and had a mark present, which unfortunately meant it could not be accepted back into stock. For this reason, we're unable to offer a refund or compensation on this occasion.
We understand your concern regarding the size difference you experienced. Whilst there can occasionally be slight variations between garments, we appreciate that this felt more significant in your case. However, as the item had been worn and was not returned in a resaleable condition, we're unable to carry out any further assessment.
We're sorry that this isn't the outcome you were hoping for, but we do need to apply our returns policy consistently and fairly for all customers.
Kind regards,
Lesley

Rated 4 out of 5 stars

Loved the quality and colour of the tee…

Loved the quality and colour of the tee shirt.

August 11, 2026
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Reply from Kettlewell Colours

Hello Angela,
Thank you for your lovely review. We're delighted to hear that you loved both the quality and the colour of your T-shirt.
As colour experts, we know how transformative the right shade can be, and we're so pleased you've found a colour that you love. Combined with our quality that lasts, it makes for an effortless wardrobe essential you'll reach for time and time again.
Thank you for taking the time to share your feedback, and we hope you continue to enjoy wearing your Kettlewell colours! 💜

Helen

Rated 5 out of 5 stars

Summer T-Shirts

I bought four spaghetti string tops in white and black, they are very good quality. The service is good too as I had a query and it was sorted out quickly and efficiently. Highly recommend.

August 3, 2026
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Reply from Kettlewell Colours

Hello Linda,
Thank you for your wonderful review. We're delighted to hear that you're so pleased with your spaghetti strap tops and that you've found them to be such great quality.
As colour experts, we know that exceptional wardrobe essentials are the foundation of a versatile capsule wardrobe, so it's lovely to hear these tops have met your expectations. They're such useful layering pieces and staples to reach for throughout the seasons.
We're also pleased that our team was able to resolve your query quickly and efficiently. Providing friendly, helpful service is just as important to us as creating clothes in colours that love you back.
Thank you for your recommendation and for taking the time to share your experience. We hope you continue to enjoy your Kettlewell pieces for years to come.

Helen

Rated 5 out of 5 stars

A good buy

Lovely colour, flattering design & good quality fabric
A good buy. Thank-you.

August 11, 2026
Rated 5 out of 5 stars

Silky polo Neck

I have had a few of these silky polo neck sweaters over the years. Lovely quality and colours. Personally, I would prefer quicker delivery, but not the end of the world.

August 11, 2026
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Reply from Kettlewell Colours

Hello Margaret,
Thank you for your lovely review and for being such a loyal customer of our Silky Polo Necks over the years.
We're delighted to hear that you continue to enjoy the quality and beautiful colours. As colour experts, we know that finding those perfect shades and reliable wardrobe essentials can make all the difference when building a versatile wardrobe.
We also appreciate your feedback about delivery. We’re always looking at ways to enhance our customer experience, so it’s helpful to hear your thoughts. We're pleased that, despite the wait, you're still enjoying your latest purchase.
Thank you for taking the time to share your experience, and we hope your Silky Polo Neck continues to be a favourite piece for seasons to come

Helen

Rated 5 out of 5 stars

Kettlewell are Top of the Shops!

Kettlewell are really promoting their wares all over the socials and they have amazing products and great service. The on line KW club is a great communication tool for the customer base. Long live Kettlewell.

August 10, 2026
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Reply from Kettlewell Colours

Hello Kim,
Thank you for such a lovely review and for being part of our Kettlewell community.
We're delighted to hear that you're enjoying both our products and service, and it's wonderful to know you've noticed us sharing our colour and style expertise across social media. As colour experts, we're passionate about educating, inspiring and empowering women to find confidence in wearing their palette, so it's especially rewarding to hear that this resonates with you.
We're also thrilled that you're enjoying the Kettlewell Club. Creating a welcoming space where our customers can connect, learn and share their love of colour is something we're incredibly proud of.
Thank you for your kind words and continued support. Here's to many more years of clothes in colours that love you back!

Helen

Rated 4 out of 5 stars
Kettlewell Colours logo

Reply from Kettlewell Colours

Hello Robert,
Thank you for your lovely review. We're so pleased to hear that you're happy with our service.
At Kettlewell, we're passionate about providing not only exceptional wardrobe essentials in colours that love you back, but also a friendly and supportive experience every step of the way. Knowing we've helped make your shopping experience a positive one means a great deal to us.
Thank you for choosing Kettlewell, and we look forward to helping you discover more of your perfect colours in the future. 💜

Helen

Rated 5 out of 5 stars

A rainbow of colours

This company has an amazing stock in multiple colours which can't be cheap to maintain. There must be something for everyone here. Even within your seasonal palette there's a huge choice.

August 4, 2026
Kettlewell Colours logo

Reply from Kettlewell Colours

Hello
Thank you so much for your lovely feedback. We're delighted to hear you're enjoying the breadth of our colour range!
Many thanks
Amy

Rated 5 out of 5 stars

This was my first order with Kettlewell…

This was my first order with Kettlewell so I was a little apprehensive about the sizings as all companies vary. I ordered my usual size and every item was the right fit.
Delivery was impressively quick. Quality is excellent. I have returned a couple of items that just didn't suit me. I am waiting for the refund to be processed.

August 6, 2026

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