KeyGo Rent - Alicante Aeropuerto Reviews 

EASY TRANSACTION IN & OUT

Good car, no problems

I have used Keygo many times now for a car that I picked up Alicante airport to get me to Murcia. The team doing the pick up from the airport to the desks really good customer care and there to help. ON leaving back no dramas either again the team on the desks polite and most of all smile. good service - No Issues.

Would give 0 stars if possible.
Took money off my card for a scratch that was already there when I collected the vehicle. This was shown to them in pictures and has been emailed over to the several times without any response. £259 they charged my card!
Awful company which started the minute I walked through the door to collect and seen another customer arguing saying that a scratch on their vehicle was already there when they collected. This then led to the saleswoman trying to up sell me insurance. When I say up sell I mean force/threaten.

Awful company, zero morals, zero customer care.

This firm are not out to rip you off or catch you out like many others, KeyGo offer a good service with excellent cars. Top tips are: make sure the credit card holder is also the booker/driver and allow extra to complete paperwork and shuttle to and from the airport as they do get busy. I have used this company at least 7 times.

Been renting several times a year from keygo at Alicante as a walk in with no issues!
Was refused the car today as I had not arrived on a flight they would not let me cover the excess by credit card.
Only way to get the car was to pay for their full cover insurance!

So unless you arrive & depart with flights (proof of booking & flt numbers required)
you cannot cover the excess and must pay for full insurance.

I wii be getting my cars elsewhere now I suppose - Sad as I regarded them as fair and reasonable before this😐

I have rented fro you more the 100 days last 1.5 years.However being a regular I don't feel any special treatment from your company. I never got upgrade , never got good car, never got a special discount . Last time rented for 28 days, got old car with 20+ scratches. When returned agent found one more scratch and charged me 130 EUR for this eventhough such a smal scratch could be easelay missed in the scratch report. I rented from other rental in the past and the main difenrenceis that you have to take care of your regular customers. After payng for the old scruch I have doubts renting from you in the future.

Zest/ keygo rent

Member of staff at checking desk was belligerent and rude and also pushy to the point of threatening behaviour with regard to overselling for road side assistance. To the point we were told that we couldn’t have the car without it. Road side assistance was already included and I had informed the agent I have it already for Europe , this made no difference and told I could not use it with their cars. We were told to return the car to the same place, this information was also on the original booking from Zest. Keyhole rent was closed on our return, we could not get any assistance by telephone, only by calling uk where someone called us back. No assistance was given or the information that apparently was on our contract sent by email (we did not have internet) while we were in spain, why this information was not passed onto us could only be be seen as a scam.

We had to drop the car next door at another car rental company and they kindly dropped us at the airport so we wouldn’t miss our flights. They advised that this was a regular occurrence from Key Go to their clients. We were then charged for apparently abandoning the car at another car rental company next door. You at Zest refereed us to them, so we see you as part responsible for an unacceptable service. We would never recommend you and ensure that everyone we know never to use you shocking service.

Your company uses scams to get as much money as possible from your clients. You also fail to advise the correct information to your clients. We shall be informing Which of your shocking scam

Key go rent

I'm disappointed since it’s been a week already and still didn’t got my deposit back although I got the fully insured car. The staf its helpful and responsive

As always, easy to collect car - got an upgrade even at midnight when we arrived...great staff especially Emilio

Great experience from start to finish. Would use again and happy to recommend.

Keygo said there was a mark on the alloy. It took me a long time to actually find this, so unsure how quick they did. This did not happen during the time of my rental. I have asked for an invoice to show the breakdown of the costs for my insurance, but all they gave me was the 'matrix' which does not prove the work will be done. On previous cars I have rented, there has been damage shown on the diagram sent by email which you must have charged customers but clearly, these repairs have not been done, otherwise the spec sheet would be clear.

I have been using Keygo for 18 months (nearly every month), and when I decided to extend my stay I checked the price, when I came to book tge next say, the price had increased bt over €100. I booked with another company!

Never again!

A very poor rental company with dishonest practices.

I had set my arrival time to the standard 10:00 AM, but arrived in the evening. I couldn't change this on the website. As a result, the entire reservation was cancelled, and I had to rent a new car. Fortunately, the price was lower (€220), but... I had to buy additional insurance for more than double the price (€265). Even though I indicated I was already insured with Cover4rental, where you get car insurance for €60 per year for all rentals, instead of the ridiculously high fees they charge at rental companies. I won't be booking here!

We certainly won't do that again, and we'll return to the trusted Thrifty.

Rented the car for the third time. Friendly and helpful staff. Not pushing you to buying extras. Reasonable and fas service.quick shuttle to pickup and return. No hidden faults on the car for which they may cover extra for repairs. One word honest car rental business.

Excellent service from a great team, honest and efficient, Key go rent, look after their costumers, we will definitely continue to use their services. It’s great to be able to rent a car and not worry about being ripped off like a lot of the other rental companies. They send your deposit back to you before the shuttle bus arrives back at the airport. Thank you.

We have used KeyGo rent a car at Alicante airport so many times now we have lost count and that is because they’re fantastic. They are always super quick to collect you from the airport, speedy while collecting and first class when dropping the car back. They check over your car and refund your deposit there and then.
This time we picked our car up and Jasmina was our assistant. She was so patient while we had a new credit card and forgotten to authorise it before use so we had to call our bank.
Then on return our car was checked over and again Jasmina drove us back to the airport. She is always friendly and helpful as are all the staff there and we will absolutely always use KeyGo. First class service.

Insulted by rental staff
I made a car reservation via Economy Car Rentals. When I arrived at the rental desk, the agent Raquel entered my details and quoted a price that was €5 higher than what was stated in my confirmed reservation. I calmly pointed this out, and she said she would re-enter the data.
At that point, her colleague asked if everything was okay, and Raquel responded in Spanish: “Este cabrón se queja por 5€” (This bastard is complaining about 5€) — assuming I didn’t understand the language.
This was an extremely offensive and unprofessional remark.
I will be reporting this behavior to Oficina Municipal de Información al Consumidor

Very rude staff. Quite an unbelievable experience. Unprofessional Customer Service and a shocking behaviour from both the unfriendly woman in the bus and the arrogant and rude woman who processes the rental. I booked fiat 500 or similar and was given a very old, dirty, smelly fiat panda, full of scratches and a half broken bumper. I don’t feel safe in the car as it has clearly not been even washed, it’s dirty inside and outside. Has it been checked by a mechanic?? When I returned to the desk with my concerns about the unacceptable state and the safety of the vehicle, I was dismissed, ridiculed and sent away. Never again.

Arrived in Alicante and waited for bus to take us to key go car rental to pick up our vehicle. There was zero organisation. It was a nightmare with families scrabbling to bus we couldn’t get on twice despite being there longer but there isn’t a que system it’s where the bus stops. I said to lady driver can we please be next we’ve been waiting here for 40 mins in the heat.
The lady was rude and said I was here 5 minutes ago so you can’t have been here for 40 minutes. There was one bus the running it took 8 minutes to get to rental unit and then offloaded the driver then takes 8 minutes to get back. Ridiculous and no apologies just rudeness. Only good point was deposit realised quickly. Wouldn’t use again.

When i returned the car after 5 days rental, in which it was just parked outside of my property in Spain, the car hire Attendant went over te car with a toothcomb, obviously determined to find some minor damage. then he showed my a very slight mark (about 2mm) on the rear bumper which i had difficulty in seeing. he was quite rude saying I should had had their insurance then i would have been ok, so just a scam really. Still trying to sort this out, but would not use this company again, even if they are cheap, but expensive in the long run, be warned stay away.