KeyGo Rent - Alicante Aeropuerto Reviews 

Great experience with your service.
Kind and helpful staff.
Great pickup and transport from the Alicante airport to KeyGo rent.

Very positive and good service

Great communication, quick reaction outside of working hours, decent price and car. Very nice experience and a good transfer. Would recommend.

Do not use this company, they are a scam operation designed to charge you for non existent "damages" to cars. Their staff refuse to give names when we tried to dispute these charges and were extremely unprofessional and rude! If you have been unfortunate enough to book with them please document every inch of the vehicle (they will tell you only 2cm or bigger scratches but I have just received a 445 euro bill for a 1cm pre existing "scratch")

I rented a muni cooper convertible from Keygo rent last week.
It was the secind time I had rented with them.
All was ok, retrieval of the car on arrival was quick, until I said I preferred not to prepay the gas. At that point I was told I’d have to fill up on gas on my return at a gas station within 5kl of their office and get a receipt to present to them as proof. They assured me there were several gas stations close by.
On returning the car, I passed the last gas station on the highway and didn’t fill up because it was more than 5kl from their office. We arrived at their office and decided to keep driving around to find a gas station with no luck. When we entered ‘gas station’ into google maps it took us down a dead end road. We went back to the office and asked them where the nearest gas starion is and they said “its close by, google maps will take you there”

Also on returning the car after 6 days of use to the mountsin villages snd the beaches,( beautiful!!), they said the car was dirty and charged me 66 euros to clean it. Pretty unbelievable! There was a very small amount if sand in the back seat but otherwise it was perfectly clean, what a car would look like after 6 days of use by three people.
I didn’t realize the detail cleanibg was now a responsibility of the client. I’ll never rent with Keygo again.

We collected our vehicle off site from Alicante airport after being given incorrect pick up point information. It was late at night, insufficient lighting outside and contract didn’t come through straight away. The car exhibited a lot of scratches, dents etc including the side trim out.
Upon returning the car a dent was spotted on the underskirt, so small it doesn’t even show up on the picture taken by him. Despite not causing this damage and with no prior picture, we was charged €220.
In an effort to resolve the issue, I made multiple attempts to contact the rental company, seeking an explanation or resolution, unfortunately they have gone unanswered.
I advise caution when using their services, particularly if you opt out of their insurance.

Was given wrong location to wait at the airport, causing an initial 30 minute delay. Further delay when collecting the vehicle as not many staff. Took 1.5 hours to collect car. First child seat was dirty, second was clean - neither had isofix. Vehicle was very beat up despite having only 30k miles on the clock, 10+ areas of damage, and missing interior trim in places. Good was that price was low and I was not charged any extras.

I rent cars only from KeyGo Rent for 2 years. I had just positive experience with them! Kind staff, flexible service provider, cars in good condition. Highly recommended!

don't trust them, I am still waiting for my €1300 deposit which they claim they released.

Received a Car with scratches on the rims. They found another scratch on the 4th rim. I'm sure it was'nt mine but I didn't take a picture. It was hard to see as well. Charged me another 220 euro for it. You won't see me again.

As always great customer services from booking to dropoff back to airport. Never delayed and all cars are clean and mechanically sound proof. I gave rented from them for last 3 years and no issues. Keep up the good service.

First and last time I use this company for sure! We were delayed in Manchester (sat on tarmac for 5 hours waiting for plane to depart). When we arrived we telephoned the number given and someone came and picked us up. Once in the office we were told that as we were more than 4 hours late our car hire had been cancelled (there's no mention of this in any Terms and Conditions). We were tired and hungry and in their office miles from the terminal building. We were told that the only way to reactive the car hire was to take out the full insurance at a cost of 250 euros. We felt that we were being blackmailed and that we had no choice but to comply and get out of there. I travel a lot and hire cars a lot so I pay for my own excess car hire insurance - this allows me to take the basic insurance knowing I am covered in case anything goes wrong. Having to pay for the full insurance is something I've never had to do and is a bitter pill to swallow. The staff members were in no way sympathetic to our plight - we got the impression that this was a routine thing for them. Our feeling was that this company will look for any way that they can to charge you for the full insurance so if you don't want or need it I would strongly advise you to avoid this company. Although this experience cost us money and stress I'm mollified by the thought that companies that operate like this get found out in the end. If you've read this review, and the many others like it, and you still book a car with them then good luck to you!

Very organised and good cars

We had a terrible experience with KeyGo. It started at arrival at Alicante Airport. We were informed that pickup was at busstation 1-5. After waiting for a half hour I tried to get them on the line. I took some time, but when I finally got the call, the told us that we should be at busstation 45-50. Since one of my guests is lightly disabled, that seemed to be a journey. After waiting for another half hour we were picked up. At arrival we got another, lesser car than we reserved. It was certainly not 'similar' as the advertisment states. More than 2 hours after landing we finally could start our journey.
When we delivered the car they thought there was a small scratch on the door. It could be whipped off, but charged us 380 euros to wash the car and remove the scratch!! Since we had a plane to catch (en they knew this ofcourse) we paid and left for the airport.
My advise: DON'T HIRE A CAR HERE!!

It's much better to hire a car on the airport itself: no fuss and gone within half an hour.

I always choose KeyGoRent as the car rental company, when I go to Alicante.
It is simple, the speak good English, the pickup from the airport works without problems.
The process when I pickup the car is quick and fair - just remember to check the car for current damage - just take pictures with your phone of them before leaving the Rental company.
Returning is quick.
I have rental 20+ times in the last 3 years with KeyGoRent

Very nice experience, professional approach. They explained options with their insurance (didn't need it, have excess insured) with no push sell. Just pure facts what will happen if there is a damage. Obviously you need to check the car before you drive. After dropping off the car and checking I always record short selfie video with representative and myself asking if car is ok, just to be on safe side 😀

Everything went fast and fine. Car model received as expected