Keystone Property Finance Reviews 

140
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My experience with Keystone has been fantastic, my BDM Mark Hindmarsh went above and beyond in supporting me getting a very complex case to completion. This particular case had a number of hoops to j... See more

Company replied

Rated 5 out of 5 stars

I am leaving this review for James Harding my Keystone BDM. 2 of my cases completed on Friday and without the initial guidance and support from James this would not have been possible. Once the ca... See more

Company replied

Rated 5 out of 5 stars

Clear and concise advice on lending policy which made the process stress free and prompt. James Harding was particularly helpful in guiding us through to getting an offer.

Company replied

Rated 3 out of 5 stars

There are many good points to Keystone. Broad criteria and can do many cases other lenders will not, very good BDM in Mark Grogan - but when it comes to processing and updates - this needs to be massi... See more

Company replied

Company details

  1. Mortgage Lender

Written by the company

Keystone Property Finance is an intermediary-only, specialist buy to let lender owned by The Property Business Group.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(140)

17 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent - 5 Star

All round excellent and efficient service on a complex Buy to Let remortgage. It wasn't the easiest of deals but was made much easier with the expert team at Keystone. My BDM Mark Grogan was helpful throughout and gave me confidence that the complex deal was one for Keystone despite my concerns.

August 9, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Joshua, thank you for your review. We are delighted that you were pleased with our service and will pass on your comments to Mark Grogan. We look forward to assisting you with another case soon.

Rated 5 out of 5 stars

Keystone including the BDM Simon Jones…

Keystone including the BDM Simon Jones did what they said they would and agree the case.
This service enabled me to obtain further business and keep an existing client happy as the mortgage was on a property he was selling.
Top service!

August 30, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Steven, thank you for your review. We are delighted that you were pleased with our service and will pass on your comments to Simon. We look forward to assisting with any future buy to let cases you may have.

Rated 5 out of 5 stars

Great service and process from a lender…

Great service and process from a lender that actively wants to lend and help.
Topped off with a knowledgeable and efficient BDM.
Highly recommend Keystone for your specialist BTL needs.

August 24, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Shelly, thank you for taking the time to leave Keystone a review. We are delighted that you were pleased with our service and we look forward to assisting with any future buy to let cases you may have.

Rated 4 out of 5 stars

We recently used Keystone for a…

We recently used Keystone for a mortgage case and found the service excellent from start to finish.

August 1, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Nicholls, thank you for taking the time to leave a review. We are delighted that you were pleased with our service and we look forward to assisting with any future buy to let cases you may have.

Rated 5 out of 5 stars

Excellent Service

I'm a mortgage broker and would like to acknowledge the amazing service that I have just received from Keystone Property finance, to get the mortgage offer out for my client.
Great service from Simon James(Senior Business Manager) he is really awesome and very helpful and responsive. Very good service start to finish.

Massive thanks from me!

August 15, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Good morning, thank you for your review. We are delighted that you were pleased with our service and will pass on your comments to Simon. We look forward to assisting with any future buy to let cases you may have.

Rated 5 out of 5 stars

Rainstone Money

We have worked with keystone for a while now and have built up a great relationship with them. We recently completed on a complicated BTL remortgage, where a lot of issues arose, however Simon Jones and Moises Cruickshank were there to push the deal through. Thank you for your continual support.
Rainstone Money

August 17, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Fayez, thank you very much for taking the time to leave Keystone a wonderful review. We’ll pass on your comments to Simon and Moises and look forward to assisting you with another case soon.

Rated 5 out of 5 stars

Great service from initial enquiry to…

Great service from initial enquiry to completion - got the offer out on the Expat application in 9 days!
Special thank you to Simon Jones for taking the time to assess the enquiry and giving the green light for submission.

August 17, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Valerija, thank you very much for taking the time to leave Keystone a great review. We’ll pass on your comments to Simon and look forward to assisting you with another case soon.

Rated 5 out of 5 stars

Kudos Keystone

As a firm we have used Keystone a number of times and at no point have we ever been disappointed..! Thank you for your knowledgeable and friendly approach to lending! Especially Simon Jones, who goes above and beyond the call of duty when a case needs a little nudge.

June 5, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Isaac, thank you very much for taking the time to leave a lovely review. We’ll pass on your comments to Simon and look forward to assisting you with another case soon.

Rated 5 out of 5 stars

Thanks Keystone

Nice easy ltd company case all the way through to completion and thanks to Moises for the great support.

August 14, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Eli, thank you for taking the time to leave us a wonderful review. We'll pass on your comment to Moises and look forward to assisting you with another case soon.

Rated 5 out of 5 stars

BRAVO KEYSTONE

We've just had a very tricky case approved with Keystone, one that nobody else would agree. Thank you to Mark Grogan for waiving his magic wand and to Keystone for thinking out of the box/ annex!

August 11, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Mark, thank you very much for taking the time to leave Keystone a great review. We’ll pass on your comments to Mark Grogan and look forward to assisting you with another case soon.

Rated 5 out of 5 stars

Brilliant lender to work with

Have been working with Keystone now for about 2 years as a mortgage adviser and have had numerous, brilliant outcomes, some which I've never seen with other lenders. Service is always good, and working with my BDM Mark has been a joy where he actively always tries to help with quirky deals as much as possible. Only thing i would say, although they don't lose a 5 star rating for it, is being able to remortgage at market value within 6 months is absolutely essential for property investors and this definitely needs to be looked into seriously by the team.

August 9, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Thank you for your review Ajay. We are delighted that you were pleased with our service and will pass on your comments to the relevant teams. We look forward to assisting with any future buy to let cases you may have.

Rated 5 out of 5 stars

There was good communication throughout…

There was good communication throughout either through my BDM, or email updates so I knew what was outstanding on the case at all times and where the application was.

August 7, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Thank you for your review Sarah. We are delighted that you were pleased with our service and we look forward to assisting with any future buy to let cases you may have.

Rated 5 out of 5 stars

Great Service !

Used keystone as a lender fair few times and always are brilliant especially BDM Vicky Pearce who is always at the end of the phone and so helpful. She comes regular to our office in Nottingham and keeps myself and my team updated on any changes. Keystone as a lender is very good at keeping you updated at all times re application

August 7, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Usman, thank you for taking the time to leave us a wonderful review. We'll pass on your comments to Vicky and look forward to assisting you with another case soon.

Rated 5 out of 5 stars

10/10..

10/10... Great service and out of the box criteria which is needed in challenging BTL market. Special mention to my BDM Mark Hindmarch is extremely helpful and knowledgeable and always on hand to work through how Keystone is the right solution for you client.

August 7, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Thank you for your review Lisa. We are delighted that you were pleased with our service and will pass on your comments to Mark. We look forward to assisting with any future buy to let cases you may have.

Rated 5 out of 5 stars

Buy to let above a nightclub!

We've used Keystone quite a lot over the years, the latest case was a btl remortgage for a portfolio landlord client for a flat above a night club. We raised the enquiry with our BDM Alan Luther, who quickly escalated the enquiry and returned to us with positive feedback to submit an application. Alan is always on hand to talk through scenarios like this and if needed get some feedback from the underwriting team. 10/10 Would use again!

August 4, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi David, thank you very much for taking the time to leave a wonderful review. We’ll pass on your comments to Alan and look forward to assisting you with another case soon.

Rated 5 out of 5 stars

Very good experience

August 4, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Thank you for your review. We are delighted that you were pleased with our service and look forward to assisting with any future buy to let cases you may have.

Rated 5 out of 5 stars

Such incredible service from the team

Such incredible service from the team. Cannot recommend enough

August 4, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Thank you for your review Craig. We are delighted that you were pleased with our service and look forward to assisting with any future buy to let cases you may have.

Rated 5 out of 5 stars

Big thank you to Keystone for another…

Big thank you to Keystone for another successful completion on a tricky Buy to Let mortgage.

August 2, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Gary, thank you very much for taking the time to leave a wonderful review. We look forward to assisting you again with your complex buy to let cases.

Rated 5 out of 5 stars

Excellent service by Keystone Property…

Excellent service by Keystone Property Finance and my super BDM, Mark Hindmarsh. He is always on hand to help with my cases and continue to provide updates on criteria. Mark will always make the time for face to face meetings as well. Underwriting with Keystone is always super quick and straightforward.

August 3, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Adele, thank you very much for taking the time to leave a lovely review. We’ll pass on your comments to Mark and the Underwriting team and look forward to assisting you with another case soon.

Rated 5 out of 5 stars

Great result when other lenders couldn't…

Great result when other lenders couldn't. Working with keystone as a mortgage broker was made simple with their responsiveness to any queries. We approached another lender as they were slightly cheaper, but their view was very rigid. The flexibility of keystone allowed us to get the job done.

August 2, 2023
Unprompted review
Keystone Property Finance logo

Reply from Keystone Property Finance

Hi Shanelle, thank you for taking the time to leave us a wonderful review. We hope to be able to assist you again with your complex buy to let cases.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look