Keyzar Jewelry Reviews 

1,384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the stunning quality and beauty of the products, often noting that the rings exceed expectations compared to online images. Many people appreciate the exceptional customer service, highlighting the team's helpfulness, responsiveness, and personalized support. The ordering process is described as smooth and easy, with numerous consumers reporting fast delivery, frequently arriving ahead of schedule. Reviewers also value the ease of customization and the secure, beautiful packaging.

What people talk about most

Product

People report positive experiences with product, with many customers expressing delight over the stunning... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight with the stunning... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the amazing, stellar, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Order

Customers consistently note positive experiences with order, praising the smooth and easy online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am absolutely obsessed! I have the Lindsey ring with an oval 3.06-carat stone in a size 5. The pictures and videos I've seen on Instagram and the web page don’t do it justice—it’s stunning, classy,... See more

Company replied

Rated 5 out of 5 stars

Order was smooth and customer service was amazing. They were quick to answer questions and were able to make a last minute customization to the ring without any trouble. I proposed yesterday and my gi... See more

Company replied

Rated 5 out of 5 stars

Ordered the Lindsey on June 6th, and it arrived on June 25th. Ring looks fantastic, fiancé loves it, and tons of compliments. I was suspicious about ordering online and honestly went out on a limb bec... See more

Company replied

Rated 5 out of 5 stars

The process of selecting a diamond and setting was very intuitive. Features of the diamond and ring were easy to compare and the ring was produced and shipped incredibly fast. Once shipped, the packag... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,384)

338 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The support team was very responsive…

The support team was very responsive and the responses felt very personalized and like the person on the other end really cared. I had a few questions about my order and the whole thing felt very genuine and one-on-one. They cared about making the right ring and I even got responses to my inquiries immediately and late in to the evening. The ring arrived ahead of schedule and was perfect. I would recommend Keizer to everybody.

December 22, 2025
Keyzar Jewelry logo

Reply from Keyzar Jewelry

❤️

Rated 5 out of 5 stars

Jared - Customer Service

I had a name by the name Jared and he was absolutely amazing. Wonderful customer service and very well spoken. I would give him a 10-star if I could. Definitely needs a raise or promotion, amazing being.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars

Easy to navigate website, great customer service & excellent t quality. Very happy to have gone with Keyzar

December 30, 2025
Rated 5 out of 5 stars

A Pleasant Surprise

I had a really positive experience purchasing a lab-grown diamond engagement ring from Keyzar.

One of the first things that stood out to me was how reasonable the pricing was compared to many other lab-grown diamond brands I had researched. They also offer a wide variety of settings and styles, which made it easy to find something that matched exactly what I was looking for.

I ordered a platinum setting, and the production time was faster than I expected — it took less than three weeks to be made, and it was shipped and delivered before Christmas, which was a huge plus for me.

What impressed me the most, though, was the craftsmanship. Before ordering from Keyzar, I had visited several brick-and-mortar stores and seen finished rings from other lab-grown diamond brands, and honestly, many of those settings didn’t feel very refined or well-finished. In contrast, the ring I received from Keyzar was beautifully made — the details were clean, the setting felt solid, and overall it looked much more polished than I had anticipated.

Overall, I’m extremely happy with this purchase. The combination of fair pricing, fast turnaround, and high-quality craftsmanship made this a very satisfying experience, and I would absolutely recommend Keyzar to anyone considering a lab-grown diamond ring.

December 22, 2025
Rated 1 out of 5 stars

Substituted without communication and failed.

Purchased a band for as a Christmas gift on Nov. 24th 2025. Received a band on Dec. 4th. Except it wasn’t what I ordered. They shipped platinum and I ordered 14k White Gold. They were quick to respond that they shipped the more expensive platinum. Thanks, but not what I ordered and needed 14k White. Shipped it back, and they said “they’d do their best.. I emailed on Dec 18th and even suggested that we can switch to a different style if that would help. Nope.. we are working to get it to you. Well, here I am on Dec 24th with no ring. Beyond disappointed.

December 24, 2025
Unprompted review
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Reply from Keyzar Jewelry

Hello Jay,

We are deeply sorry for the mishandling of your order. Since you engagement ring and wedding band orders were placed under different names, our team was not aware that the 2 rings are meant to be a set, and saw no problem in upgrading the metal of your ring (not realizing it would create an issue with color difference between the rings).
Upon realizing the problem, our team has done everything we could to try and provide you with the correct ring as quickly as possible, and since we were able to deliver the original ring as quickly as we have, we truly hoped to be able to meet your timeline.
Once it was cleared that the white gold ring would not deliver in time and you requested the order's cancellation, the best we could do was to process its full refund at once.
We sincerely apologize for not meeting your expectations this time, and would hope for a chance to better acquit in the future.

Regards, Emma of Keyzar Support

Rated 5 out of 5 stars

Early Delivery!

I did not have a chance to deal with anyone direct, but the site, selection, text communication on updates and the shipping via FedEx was all as expected and delivered early by over 9 days! That’s impressive.

December 18, 2025

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