Khanum's Reviews 

I had a wonderful consultation! The consultant was incredibly kind, patient, and helpful :)

I'm still unsure of what type of dress to purchase but that is entirely my own indecisiveness. I would absolutely recommend Khanum's to my friends and acquaintances, and would encourage anyone who is considering booking a consultation to do so!

Don't buy, don't.

Ordered on 2 April, when I reached out, they told me the dress would arrive on 7th May (5 weeks after the order). The dress came on 23rd May! Two months later!

I asked to cancel as one of the wedding events had passed at that point. Got told 'Cancellations are possible only up to 6 hours after the order'.

I am trying to exchange the dress as the size does not match conventional sizing. You can exchange once, which I have never heard of. For a company that markets itself as modest, there is nothing modest about the cut.

Every time I send an email to customer service, only half of my questions are answered, that is, if they are answered at all. Most of the time, you will get an email that sends half a sentence to kick the can down the road.

The quality of the dress feels like a thick polyester tarp from Screwfix.

At no point during the ordering process was it made clear that the dress would take 2 months to arrive, that there are no cancellations, or that there are no returns facilitated.

My advice: Just don't order. There are better alternatives.

Amazing service
Quick Delivery
Very responsive staff

Amazing service from the company. I messaged them on instagram and they responded very fast to help me with my enquiries. I was able to book a consultation to choose a dress for a very special occasion. Emer was very helpful from the start to the end, she sent me email updates about the consultation, and when I went in person she was amazing and went above and beyond. She helped me try on my options and I left with the most perfect dress thanks to her help. I strongly recommend this brand!

Dress is stunning and amazing quality. The team helped me get the dress on time and were super responsive with updates. Thank you!!

I received my dress in just 3 days to Croatia, amazing!
The dress itself is absolutely perfect. The satin is thick, luxurious, and incredibly high-quality. I’m honestly blown away by everything – I can’t believe some of the negative reviews I’ve read it is all lie…This is one of the most beautiful pieces I’ve ever seen. Pure elegance!!!
Thank you Khanum’s

“I had a great experience! The team responded very quickly and kindly, and they even sent my dress earlier than expected as I was getting married. A big thank you to Mélanie, everything was perfect

I ordered a custom nikkah dress from Khanum’s and honestly, the whole process was such a smooth and lovely experience. Kate was so kind and helpful from start to finish, genuinely always quick to respond and made everything feel really personal and stress free.

The dress itself is absolutely beautiful and exactly what I had envisioned. I haven’t had a chance to wear it just yet, but I’m so excited to! I already know it’s going to feel really special on the day.

Big thank you to Kate and the team, I couldn’t recommend them enough if you’re looking for something custom, elegant, and made with so much care.

Honestly I will never ever buy a dress from here again. I spent £150 on a dress I couldn’t refund. I sent it back to exchange because they don’t take refunds. It’s been 2 months and I still haven’t received my money back - the thieves!! They initially told me to wait 7 days for a refund.. nothing, then they told me it’s 30 days.. still nothing. 2 months layer they are emailing me like I am stupid saying “please give us 30 days”. It’s nearly been 3 months. Honestly the dress isn’t that nice. It’s cheap material and the service is horrendous. My friend has waited 2 months for her blazer to arrive. Awful experience. Will never shop from this thieving company again!

Great quality and staff. Ask for Katherine, she is very helpful and spot on with styling.

Excellent customer service, quick delivery and great quality dresses! I will purchase from Khanum again

I was looking for a dress for my engagement, but unfortunately the one I originally wanted was out of stock and couldn’t be delivered on time. The customer service was amazing – she helped me for two to three days to find a similar dress in my size that could arrive on time. I really appreciated the patience, effort, and kindness throughout the whole process. Thanks to her, I had the perfect dress just in time. Highly recommended!

I LOVE my dress !! It’s so gorgeous I wore it to a wedding this weekend and got so many compliments !! Before I even ordered, their support was so nice and responsive and helped with sizing !!!

My dress was absolutely stunning and amazing quality, the best dress i’ve ever worn! Couldn’t recommend enough

I had a truly amazing experience with Khanum’s! I ordered a beautiful dress that unfortunately ended up being a bit smaller than I expected. From the moment I reached out, their team was incredibly accommodating and responsive, making the exchange process smooth and stress-free.

What really stood out was their excellent communication—every message was met with prompt, kind, and helpful replies. I even ran into a couple of minor issues with the exchanged dress, and they went above and beyond to make things right by offering another exchange. I’ve now waiting on my final dress, and I absolutely am happy with everything.

Their dresses are not only stunning, but the material is also immaculate—great quality that feels luxurious. Plus, the pricing is very reasonable for the craftsmanship and service you receive.

I highly recommend Khanum’s to anyone looking for beautiful, well-made pieces with top-tier customer care. I’ll definitely be shopping with them again!

I wanted to support this business but they failed me ! They have no return policy and no show room.for you to try thr right size. So it they get it wrong which they will u r stuck for life with a £200+ dress. No explanation to why the dress is non refundable it's not custom made. I got it literally within 2 days . Not gonna be recommending or buying again !!

This is my second time ordering from this website and I am so satisfied with the quality of their clothes. Somehow I always place my orders last minute but they always come through with their express shipping and made sure I get my package 2-3 days later. I totally recommend this website. Lots of live and support🥰

I had a great experience. Khanum's team were helpful when I asked info about the krace dress, I ended up ordering it and I received it to France within 2days and the dress is all it says to be and more. I love it and totally worth the price. Thank you

I reached out to get some advice on how to style the Kamia Blazer for a photoshoot. Emer was kind enough to respond and take the time to understand and provide me with helpful advice on what to wear. She was extremely polite and understanding and went out of her way to assist me. Not only does Khanums have unique and lovely pieces, I can confirm they also have the best customer service, especially after my sweet and helpful chat with Emer.
I really appreciate your kindness and help.
Thank you 💞

Namrah xx

Nicole Ortega from the London showroom was so sweet and helpful during my experience with Khanums. I would highly recommend coming here before ordering if you can! Wonderful customer representative. Thank you!