We had a few issues with items failing on our 2017 Kia Sportage. Replacement parts and labour charges from two dealers were excessive. We looked at Kia Parts Direct website, indicated the parts we t... See more
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Kia Parts Direct specialises in supplying genuine Kia Parts at what we believe to be the best possible price. Since all of the parts we supply are Genuine, you get that peace of mind feeling without emptying your wallet. Every Genuine Kia part we supply comes with a 2-year warranty, giving you total peace of mind knowing the Kia parts have you covered. Whether you have the small Picanto to the big Sorento or even any of the new electric or hybrid Kia’s we are able to supply parts for all. All of our parts are genuine Kia parts are designed and manufactured to Kia’s extremely high standards. Kia recommends always using Genuine Kia Parts to ensure your vehicle runs to its optimum performance. We would always recommend not using non-genuine parts as they can sometimes be less reliable and can cause damage to your Kia. This could result in costly repairs and replacing the same part sooner than is required. Whereas with Kia genuine parts you get parts specifically designed and manufactured to the vehicle’s factory standards.
Contact info
Ashworth Road, SN5 7YF, Swindon, United Kingdom
- 01793 401104
- enquiry@kiapartsdirect.co.uk
- www.kiapartsdirect.co.uk
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Useless use another courier !
Not delivered on time 24 hours late
Use another courier.
More lies from DHL the driver has been able to access my address all day and night. This is turning into a complete mess. Now looks like being 48:hours late.
Gold Standard Service!
Wow, first-rate service, my new wiper arm was delivered quickly! Helpful advice when I rang to check the part number, this is Gold Standard Service! Thank you!
Kia parts
Everything I have ordered from Kia parts has turned up with no problems at all
Kia Sportage Parts Solution
We had a few issues with items failing on our 2017 Kia Sportage. Replacement parts and labour charges from two dealers were excessive. We looked at Kia Parts Direct website, indicated the parts we thought we needed, had them check they were the correct parts against model and VIN number and ordered the parts. Two parts arrived within a couple of days, the third part was on back order on the website but still arrived within about 10 days. Throughout the purchasing process we had frequent updates. All parts we required were easily installed at home after viewing others do the same tasks. Overall, great supplier, prices and communication followed by 'at home' easy installation.
Kia Sportage Service Kit
Great communication, kept me informed via email,order recieved, ready and dispatched.
Order arrived 2 days earlier then the estimated delivery date.
Excellent service
Quickly found the part I needed and it…
Quickly found the part I needed and it was with me the next day. Thank you
The badge was as described
The badge was as described. I have not yet attempted to fit it due to other issues.
All good ,excellent
The parts were delivered safely and…
The parts were delivered safely and securely within a few days of ordering.
I am giving a 5 Star rating because…
I am giving a 5 Star rating because even though there was an issue with my order,(items missing), when I contacted Customer Service, they sent the items out straight away as Next Day Delivery.
Very good service. Highly Recommended
Expected delivery date 12 November now…
Expected delivery date 12 November now the 17 November and no sign of it
Niro EV Charge Port Covers
Replacement Niro EV charge port covers, quick delivery and easy to fit. Many thanks.
Good quick service and expert advice
Good quick service. Bought a clutch cable for the daughter's picanto. Checked first that the part was compatible and was given the details to purchase the correct one. Invaluable, thank you 😊
Fantastic company to deal with
Fantastic company to deal with. I tried to source a set of EV6 alloy wheels from my local Dealer only to be told they couldn’t get them. I then tried Kia Parts Direct who said they could get the alloys but it would be around 4-6 weeks. As I didn’t mind waiting I placed the order which included a very welcome discount on the list price and waited. Within 3 weeks I had an email to say they had been dispatched and would arrive next day. First class service and I have no hesitation in recommending the company based on my experience.
Confidence in purchase
Good website, felt confident the part would be right fit. Turned up on time and is of quality expected.
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