Kids Kargo Reviews 

138
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely love my pram I bought the duel DS baby & Tot with free isofix car seat & it's wonderful slightly heavy frame but my 3rd double pram and definitely the best I've had! Excellent customer ser... See more

Rated 5 out of 5 stars

Love my duellete combi with 2 car seats blueberry. Frames quite heavy but looks very robust and built to last 💗 mosquito nests hidden in hoods 💗 can’t wait to push my 2 beautiful baby twins in it 💙... See more

Rated 5 out of 5 stars

I placed an order for a double pushchair and the service was excellent. The pushchair arrived the next day. The company also kindly accommodated me with sending an isofix base which I needed and match... See more

Rated 5 out of 5 stars

Recently purchased my tandem pram and matching bag I had asked a few questions before placing my order and received fantastic customer service Delivery was great and very fast Can’t wait to use... See more

Company replied

Company details

  1. Baby Store

Written by the company

Kids Kargo manufactures and sells quality, affordable pushchairs and travel systems to the UK and Europe With a dedicated customer care team with over 20 years of experience in retail, we treat all customers with respect and courtesy, regardless of what you have purchased Free 24hour weekdays delivery on all products over £50 For European delivery costs, please visit our website


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(138)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from my initial order to…

Great service from my initial order to the delivery.
I was offered great one to one customer service throughout. The product I received far exceeded my expectations and I would highly recommend. Would buy again, and have told all my friends and family about the great experience I had.

March 13, 2020
Unprompted review
Rated 5 out of 5 stars

Bought the bs combi a few months ago

Bought the bs combi a few months ago , recommended by a friend hadnt heard of kids kargo before that but thought it was worth a shot as a lot cheaper than other brands . What can i say i absolutely love the pram , steering is so much easier than other doubles And the shopping basket is huge , my 2 little ones have enjoyed it so far only fault is that My eldest may not be in the pushchair for much longer as he’s reaching over 15kg but good service and lovely pram overall

March 13, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hiya! Thank you for leave us some feedback Kind regards The kk team

Rated 5 out of 5 stars

Excellent car seat choice

Purchased the kids kargo isofix car seat and the base for my newborn that I saw being advertised on Facebook. Never used one before and it’s so easy to use.

March 13, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hiya! Thank you for leave us some feedback Kind regards The kk team

Rated 5 out of 5 stars

Duellette combi

We purchased the Duellette combi for our twin boys and we love it. It’s a dream to push, the carrycots have a soft comfy liner with mattress and both carrycots face me at the same time. My friend recommended kids Kargo & I couldn’t be happier.

March 12, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hiya! Thank you for leave us some feedback Kind regards The kk team

Rated 5 out of 5 stars

I found dealing with this company so…

I found dealing with this company so easy. friendly, you can feel there smiles, but most of all the professional service we received.
thank you Kids Kargo we will be back and were bringing our friends

March 12, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hiya! Thank you for leave us some feedback Kind regards The kk team

Rated 1 out of 5 stars

Sales team are great but customer…avoid if you can

Sales team are great but customer services is diabolical bought the duel DS combi in October 2018 had my baby in March 2019 and 6mths into using my buggy the chassis was wobbly, goes to the left whenever I’m pushing it and the handle bar randomly clicks likes it’s snapped especially when going up a curb or a step even if I don’t have anything on it.

Kids kargo have categorically refused to exchange my chassis and said I can purchase a brand new one for £90 or an ex display one for £50 as they’re buggies only come with one year warranty from date of purchase rather than date of first use. 1yr for something that cost over £300 is absolutely diabolical especially where the safety of babies and kids are concerned. This is the first website I have purchased from without reading reviews I really wish I read their reviews before purchasing as I would have avoided them. I’m beyond annoyed that I have no money to purchase a replacement as a single mum not working I’m in tears looking at such a beautiful buggy that I’m unable to use through no fault of my own.

They have tried to make this as light weight and compact as possible but unfortunately in the process have sacrificed on safety and strength.

March 12, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi Chama!

We are sorry to hear that your end experience with Kids Kargo was not to your standards.
Unfortunately, we have to try and stick to our company policy, one of which being a 1-year warranty (Which is stated on all product pages) .

The customer service team took into consideration your situation and thats why reduced prices were offered for this particular model.

If you would like to discuss further please do not hesitate to call us.

Kind regards
KK team

Rated 4 out of 5 stars

Great service and product

Great service and product, would buy again and recommend

March 12, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hiya!
Thank you for leave us some feedback
Kind regards
The kk team

Rated 5 out of 5 stars

Fantastic service

Great speedy and responsive customer service, fantastic product, highly recommend and will definitely be using again for baby number 2!

March 11, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hiya!
Thank you for leave us some feedback
Kind regards
The kk team

Rated 5 out of 5 stars

Fantastic customer service and the…

Fantastic customer service and the pushchair was exactly as described! Would definitely purchase from Kids Kargo again when my little one gets a bit bigger. Thanks so much

March 11, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hiya!
Thank you for leave us some feedback
Kind regards
The kk team

Rated 5 out of 5 stars

Brilliant Quality

Brilliant Quality!

Excellent purchase - got a push chair for my twins and it is a lot more stable and usable than any other I've had before. Will definitely invest in more products.

March 10, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hiya!
Thank you for leave us some feedback
Kind regards
The kk team

Rated 5 out of 5 stars

pushchair arrived promptly

pushchair arrived promptly, exactly as expected. like the wheels as i had issues with the old pushchair from a different company.
like that you can order spares should you ever need them.

March 10, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hiya!
Thank you for leave us some feedback
Kind regards
The kk team

Rated 5 out of 5 stars

Amazing service!

Very happy with the customer service at kids kargo! They answered all my questions I asked. My order came on time with no problems! I'm so happy with my buggy, it's everything I needed and looks amazing aswell!

March 5, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi Bethany

Thank you for leaving us some feedback!

Kind regards
The KK team

Rated 4 out of 5 stars

Tandem buggy

Buggy was delivered very promptly when expected. Buggy was as described although longer when folded than I expected but that’s down to me not the buggy. Easy assembly instructions for the buggy, just the wheels and good to clip on. Handles are quite high so good if you’re taller but for me I’m on the short size.
Negatives would be - paying extra for a rain cover when most buggies come with them included. Rain cover instructions and photos are not very clear so they could be better and not sure the cover design fits brilliantly but will find out when I use it in the rain. There is Velcro attached to each side of the buggy hood but can’t see anywhere to attach the Velcro to so the back of the hood flaps about a bit. Not tried it out with kids in yet in terms of pushing and weight.

March 1, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hiya!

Thank you for leaving us some honest feedback! All Kids Kargo pushchairs come with rain covers

Kind regards
The KK team

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Very quick and efficient. Recieved next day as promised. Really happy thank you so much.
My children will love there new vehicle.

February 28, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi Scott!
Thank you for leaving us some feedback!
Kind regards
The KK team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look