KiDSnav Reviews 

640
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product for providing peace of mind and enhancing their children's independence, allowing for easy contact and effective tracking. People find the watches simple to use, with clear call quality and communication features contributing to a positive user experience. Reviewers appreciate staying connected, highlighting the product's role in ensuring safety. However, some customers noted concerns regarding the app, describing it as clunky or prone to glitches. Additionally, a few people experienced issues with the watch's functionality, including GPS inaccuracy and the device showing as offline or developing faults over time.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting its ability to provide children... See more

User experience

Customers consistently note positive experiences with user experience, praising the watch's ease of use,... See more

Customer communications

Consumers find contact to be positive, appreciating the ability to easily communicate with their children,... See more

Application

Reviewers highlight ambiguous aspects of the app, with many finding it useful for tracking children and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing dissatisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Watch works well other than occassional incorrect location (usually corrected with refresh of app page or signing out and back in) and gives us peace of mind that we can contact our son and vice versa... See more

Rated 5 out of 5 stars

We've had this watch for our daughter (age 8 when we got it) and its been amazing - gives her a sense of independence, while giving us peace of mind that we can contact her and know where she is. High... See more

Rated 5 out of 5 stars

Fantastic product and peace of mind when my daughter is out playing! The app is easy to use even for the tech shy like myself! Best of all is the customer service as my daughter managed to crack the... See more

Rated 5 out of 5 stars

We’re really happy with the kidSnav watch. My son uses it and it gives us peace of mind knowing we can track his location when he’s out playing. It keeps us connected and reassured, and he finds it ea... See more


Company details

  1. Watch Manufacturer
  2. Cell Phone Store
  3. Telecommunications Equipment Supplier
  4. Watch Store

Written by the company

KiDSnav is the UK’s original kids GPS watch manufacturer. Our watches are trusted by over 500,000 parents (and counting!). Our award winning smartwatch business was established in 2019. We’re a family run company that offer the most advanced children’s tracking watch on the market. Not only do our watches track your child in real time, you’re also able to send them text messages, video call and many other features! Our watches are supplied with a warranty and on-going support from our dedicated customer service team. We also offer a no quibble 30 days returns period should (in the rare case) our product does not meet your requirement. Please be careful of cheap imitation watches online and purchase through us, an established UK kids watch manufacturer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

640 reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(640)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Perfect for primary age school children

Bought this for my son for peace of mind when on school trips away, and adventuring off on his bike at home. We both love this watch phone, my son says it lets him know I’m with him for comfort. He loves to take photos and send me his various moods or surroundings, equally for the parent operated photo feature too! Only downside is the GPS delay, sometimes sets me off using the sound guardian to reassure of his whereabouts.
I highly recommend this watch, it takes a little of the stress out of parenting!

October 12, 2024
Unprompted review
Rated 4 out of 5 stars

A great alternative to a mobile phone for little people

Had a Kidsnav Watch for my 8yr old for 3yrs now and it's a brilliant way to keep in touch with them when they are out playing with friends. They are too young to have a mobile phone but this is the best alternative. No problems with connection when using the call function and really simple for my child to use. The GPS aspect of the device is OK but I can only access the location and use the Sound Guardian function at certain times of the day so can be abit hit and miss. But my individual circumstances of when i want to use those functions and the ease of use of other functions means I can still give it a 4* rating - during the times when it works, and when I need it to work, it works beautifully. I have used the GPS function in France and Spain when on holiday and is super accurate! A must have device for the little ones who are just a bit too young for a mobile phone.

October 10, 2024
Unprompted review
Rated 4 out of 5 stars

Great Watch for independence

Great Watch for independence. Son can phone us. Great SOS function. Blocking unknown numbers. Love classroom lock and Sound Guardian Feature. Love this watch.
Only Negatives
Location can be slow to update (Sound Guardian helps to reassure)
Would like easier options for different provider. EE non existent in this area but I was able to use a giff gaff SIM. Not sure if still able to do this.
Watch Strap Small for Tall Sturdy older Boys. Would like Larger Strap.
Highly recommend.

October 10, 2024
Unprompted review
Rated 4 out of 5 stars

Great watch

Love that I'm able to contact my son when he is out, gives me peace of mind that I can see roughly where he is as I feel he would lose or break a phone.
Would of been 5 stars but the location isn't always very accurate, but updates regularly.
My son is loving his independence and being able to contact his friends himself to meet up.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

We bought our son a KiDSnav for…

We bought our son a KiDSnav for Christmas a couple of years ago and it has been the best purchase we have made. Not ready for him to have a mobile phone yet so this is perfect. He can go out to play with friends and he is always contactable as well us being able to see where he is. It’s great for him to be able to call us or the other contacts we have saved for him such as friends. It’s pretty robust as he wears his every day and it’s never been damaged. We had a small issue a few months back which was sorted very quickly by the team at KiDSnav, they are great to deal with also.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

KidsNav flow watch - a great way to keep up to date without need for phone

We've been using this for a while with our daughter and now passing to my son. Bought in 2022 and still working well. Gives us peace of mind that he can contact us if needed but doesn't need a phone. Features good, location sometimes a struggle to update but it does work. We've replaced strap a couple of times but good we can do that rather than have to replace whole watch. Would recommend

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant watch for reassurance and independence

These watches have made such a difference to us and our little girl. She feels a sense of freedom and independence and we feel reassured knowing that she is in a safe zone/distance from the house and we can reach her when needed. The sound guardian feature is great and even if she doesn’t answer her watch, we are able to “check in” and make sure she’s ok.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Super smart watch

Very impressed with this smart watch. My 8 year old is desperate to have a mobile phone but we compromised on this. She loves the kidsnav as she can video or audio call me plus can send messages. The functions are all controlled by me on the app so I can switch it off for school and add / remove functions. She uses it as a watch during school and I've set it to activate once she has finished. I'd recommend the screen protector too as my daughters is already a bit scratched. We've gone with the lucid but all the different named smart watches have the same features just look a bit different style wise. I think reasonably priced and a good quality product.

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great purchase

We ordered watches for our two boys (ages 6 & 7) so that we can easily track and keep in touch with each other if the boys aren't directly with us.
This was so handy for play parks, if the boys were at friends or relatives.
The watches are fab.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

So far poor experience

So far poor experience. I’ve been waited a week for a response to my email enquiry.

I have a watch I cannot set up and contacting customer services is impossible. I’m now wondering whether the whole company is a scam.

I have resent my email enquiry today and I hope to be able to post a more positive review if my issue can be resolved.

September 30, 2024
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi,

Thanks for your review. We've received one email from you on Monday 30th September at 9.25pm. We replied to this email on Tuesday 1st at 7.01am. You never gave us a chance to reply to your email before you left us a negative review?

Thanks

Rated 5 out of 5 stars

Great kids multifunction watch

Product is great, particularly for when little one is starting to venture to the park! Mine did develop a fault however support team quickly replaced it. The calling and sms features are fantastic. Great service

September 30, 2024
Unprompted review
Rated 4 out of 5 stars

Great watch

Watch has been great for my daughter. Gives her that independence and me peace of mind.

It has so many functions, and you can set a school mode so it doesn’t disturb when at school.

Easy to track movements with map.

I had one issue which company quickly resolved with no hassle.

September 28, 2024
Unprompted review
Rated 4 out of 5 stars

Great watch for Primary age children

This watch is great for younger children to allow you to call them and keep track of where they are when they are out and about. It doesn't have some of the ability of more expensive smart watches which will attract teenagers. My 10 year old loves her watch and as a parent I like being able to let her go out with her friends and not worry about her needing to take a phone with her.

September 1, 2024
Unprompted review
Rated 4 out of 5 stars

My son loves his watch

My son loves his watch. Giving him a little independence but we are able to keep track on him. Great that the sim card is pay as you go. Battey life could be better. Had to turn off the pedometer as it was draining it. Other than that happy all round

September 25, 2024
Unprompted review
Rated 3 out of 5 stars

Good design let down by poor battery life

There are a lot of good design elements to these watches - it's solidly built, and has at lot of well-thought out options in terms of GPS tracking, being able to lock it down when the child is at school etc. I'm personally uncomfortable with the features which allow for photos or sound recordings to be taken remotely - I'm not convinced all parents can be trusted with such capabilities! - but I would assume most will just not bother with them thankfully. The drawback to the watch is just how poor the battery life is, for no obvious reason. Its a very chunky device so there is plenty of room in there, and it's limited in what it can do, compared to a typical smartwatch, yet it needs charging every night - and that's even with it set to turn off at night. Given that kids aren't the best at remembering to do things this seems like an obvious weakness. I'm really not sure why a device with such limited features can't run for a whole week on a single charge.

September 24, 2024
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi, thank you for your review. We do state on our website that the battery life is normally between 2 or 3 days (dependant on use). There are many factors that can drain the battery faster, for example, if the pedometer was left enabled, or the screen brightness was set to maximum. Many thanks

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