KiDSnav Reviews 

640
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product for providing peace of mind and enhancing their children's independence, allowing for easy contact and effective tracking. People find the watches simple to use, with clear call quality and communication features contributing to a positive user experience. Reviewers appreciate staying connected, highlighting the product's role in ensuring safety. However, some customers noted concerns regarding the app, describing it as clunky or prone to glitches. Additionally, a few people experienced issues with the watch's functionality, including GPS inaccuracy and the device showing as offline or developing faults over time.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting its ability to provide children... See more

User experience

Customers consistently note positive experiences with user experience, praising the watch's ease of use,... See more

Customer communications

Consumers find contact to be positive, appreciating the ability to easily communicate with their children,... See more

Application

Reviewers highlight ambiguous aspects of the app, with many finding it useful for tracking children and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing dissatisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Watch works well other than occassional incorrect location (usually corrected with refresh of app page or signing out and back in) and gives us peace of mind that we can contact our son and vice versa... See more

Rated 5 out of 5 stars

We've had this watch for our daughter (age 8 when we got it) and its been amazing - gives her a sense of independence, while giving us peace of mind that we can contact her and know where she is. High... See more

Rated 5 out of 5 stars

Fantastic product and peace of mind when my daughter is out playing! The app is easy to use even for the tech shy like myself! Best of all is the customer service as my daughter managed to crack the... See more

Rated 5 out of 5 stars

We’re really happy with the kidSnav watch. My son uses it and it gives us peace of mind knowing we can track his location when he’s out playing. It keeps us connected and reassured, and he finds it ea... See more


Company details

  1. Watch Manufacturer
  2. Cell Phone Store
  3. Telecommunications Equipment Supplier
  4. Watch Store

Written by the company

KiDSnav is the UK’s original kids GPS watch manufacturer. Our watches are trusted by over 500,000 parents (and counting!). Our award winning smartwatch business was established in 2019. We’re a family run company that offer the most advanced children’s tracking watch on the market. Not only do our watches track your child in real time, you’re also able to send them text messages, video call and many other features! Our watches are supplied with a warranty and on-going support from our dedicated customer service team. We also offer a no quibble 30 days returns period should (in the rare case) our product does not meet your requirement. Please be careful of cheap imitation watches online and purchase through us, an established UK kids watch manufacturer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

640 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(640)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Little steps to independence

My daughter is craving a little more independence, but am reluctant to buy her a phone because of all the social media pressures it will place on her.
This watch is a little godsend. It allows her to play a little bit more freely with her friends whilst being contactable and also trackable! Love it!

September 16, 2024
Unprompted review
Rated 4 out of 5 stars

Just what we needed for my daughter

Just what we needed for my daughter. I feel the GPS isn't always quick/accurate enough to update but all in all fab watch for the kids. Love that I have a way of contacting them, have just bought a second watch to give to my other daughter.

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

Watch works well

Watch works well, just what I was looking for, easy to use for a child with no distracting games, map seems accurate and easy to set up!

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

We love the kidsnav

We love the kidsnav! It is great to give my son that first bit of independence but I can still keep in contact with him & see where he is. We also like that do not disturb mode during school hours.
A fantastic little gadget!

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

This watch has made our life so much…

This watch has made our life so much less stressful, and giving our 7 year old a new sense of responsibility and independence.

He’s able to go out and play without us worrying as you can set safe zones like the park that you get notified when he leaves. You can also call them to check if you ever get worried.

Great addition and we are planning on getting another for our youngest.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant - very impressed

Kidsnav has been brilliant. It has given our child peace of mind when away from us but also peace of mind for us too. It has allowed independence but enabled us security. So far can't fault it. The app has been great for monitoring and showing where they are. Whe my youngest is ready I will get her one

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent watch which has given our child greater freedom, whilst we retain some peace of mind to allow us to keep in contact and check location as needed.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect pre phone device!

This little gadget is small and packs quite a lot of features but most importantly it allows me to see where my 8 year old is and lets him get in touch in emergencies. Its the perfect balance for a few years before getting a phone for him.
Pros
-Tracking
-Phone
-Messaging
-Camera
-Fun

Cons
-bulky for small wrists
-battery drains quick but it is a phone essentially

Overall, its proven useful on occasions where my sons went 'lost' or needed to get in touch for a pickup.

September 5, 2024
Unprompted review
Rated 4 out of 5 stars

Great watch!!!

My daughter loves her watch and it’s great being able to call her. She’s too young for a phone and I want to put that off for as long as possible so this is a great alternative for keeping in touch.

Only negative is that the location isn’t that accurate.

September 12, 2024
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi, thank you so much for your review! GPS signal can only be found whilst the watch is outdoors. If the watch is inside, the watch will look for either a WiFi or LBS position. LBS can be switched off via the app:

GPS is the most accurate and requires a view of the sky providing location over 4G data as accurate as 5-10m.

WiFi: is moderately accurate as it finds the location using the watch's internet IP address with location accuracy between 50m-100m

LBS: The Local Base Station is the least accurate as it uses only the estimated proximity to the nearest cell tower with an accuracy between 50-1000m. It can be useful to find your child's location when no other location sources are available as they are in a building or underground parking for example.

Many thanks

Helen

Rated 5 out of 5 stars

Excellent

We love this watch, gives us peace of mind when our child is out playing. The features of the watch are excellent, my son enjoys wearing it and it’s great that we can contact each other and he doesn’t need to carry around a phone.

September 11, 2024
Unprompted review
Rated 4 out of 5 stars

Nice alternative to avoid buying a phone

My son used been using this watch for a year now. It alerts me via text when battery is at 20 percent so I never need to worry about him not v thinking to charge it. As another review says the texting buttons are small but he can read text from me give and reply with emoji or voice note if not wanting to call. We use the school mode to make sure he isn't tempted to distract himself. I like having a way to contact him on walk to and from school boy didn't want him having a phone and likely losing it.

September 8, 2024
Unprompted review
Rated 4 out of 5 stars

Kidsnav watch review

The watch has so far been really good, it gives my girl some freedom to go out without me and gives me peace of mind that I can see where she is or contact her and she can also contact me! She loves the "bump watch" feature with her friends too, great way for them to keep in touch when too young for a phone

September 4, 2024
Unprompted review
Rated 4 out of 5 stars

Excellent watch which does exactly what…

Excellent watch which does exactly what we need but doesn't give complete freedom.

We got our son this watch in January 2023 amd it is still going strong.

Let's us know where our 8 year old is as well as being able to call him. He can call out to up to 10 registered numbers but can't text.

Scheduling feature is handy if ever need to wear to school.

I'm not sold on the 1p contract. Although it is cheaper than most I have to top up even though we have never and probably will never use the previous balance.

Sometimes the GPS is a little off which has caused a few issues but only on the odd occasion.

Overall great watch, sturdy and gives peace of mind when needed. Great that you can change the strap also for when they want a bit of change, feels like a new watch

September 4, 2024
Unprompted review
Rated 4 out of 5 stars

Fab little watch

This watch has been a great asset to us to enable to keep track of our daughter as she plays outside the house, it's a great middle ground when they are too young for a phone. Tracker is pretty good not perfect. I would recommend.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent watch and customer service

Got our 8 yo a Kidman watch for walking to school.
Very impressed with the watch itself.
Had a query which was answered extremely and we experienced an issue with a lead which was replaced immediately.
Five star customer service

September 3, 2024
Unprompted review

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