Kids Planet Day Nurseries Reviews 

196
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the friendly and caring staff who create a welcoming and engaging environment for the children. Many parents highlight the fantastic facilities and the wide range of fun outdoor activities that help boost their children's confidence. Families often mention how well children settle in and develop positive relationships with their key workers. Some reviewers were not happy with certain aspects, noting communication problems and poor management. A few parents also reported serious concerns regarding safety protocols and rough behavior among children. Others mentioned feeling stressed about administrative issues and changing standards following a takeover.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, caring, and dedicated.... See more

Facilities

Customers report widespread satisfaction with facilities, noting that the indoor and outdoor play areas are... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing a stark contrast in their opinions. On one... See more

Location

Users describe ambiguous interactions with location, reflecting mixed feelings about different sites. Many... See more

Customer service

Reviewers express deep frustration and dissatisfaction regarding customer service and management... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We love the nursery and the staff. However the finance side at head office is a nightmare. I don’t think we have ever had a bill that is correct. I also feel that there has been a lack of transparency... See more

Company replied

Rated 5 out of 5 stars

Our daughter only goes to Kids planet Halesowen one day a week at the moment, but she absolutely loves it. The staff are so friendly and caring, and she always comes home happy and full of stories. Ev... See more

Company replied

Rated 5 out of 5 stars

Chris and his team are amazing people. My little boy is very shy and reserved and we’ve noticed such a huge difference in his confidence and his knowledge since being at kids planet. They have always... See more

Company replied

Rated 5 out of 5 stars

We’ve had such a wonderful experience with Kids Planet Halesowen! My son goes twice a week, and although it took him a little while to settle in at the beginning, the team was so patient, supportive,... See more

Company replied


Company details

  1. Nursery School

Written by the company

Kids Planet Day Nurseries are an award-winning independent, family-led group of over 240 nurseries providing the highest standard of early years education and care. Each of our teams are committed to creating a unique, safe and secure environment where children are at the heart of everything we do, ensuring families feel secure and at home within our nurseries.


Contact info

3.7

Average

TrustScore 3.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(196)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Staff and Happy Days

We’ve had such a wonderful experience with Kids Planet Halesowen! My son goes twice a week, and although it took him a little while to settle in at the beginning, the team was so patient, supportive, and did their very best to help him adjust. Now he absolutely loves going and looks forward to his nursery days. It’s amazing to see how happy and comfortable he feels there. The staff and welcoming environment have really made a difference for us, and we’re so grateful.

August 21, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you, Marilena. We’re so pleased your son has settled in and now loves his time at Kids Planet Halesowen. It’s wonderful to hear he feels happy and comfortable, and we’re thrilled our team has made such a positive difference for you both.

Rated 5 out of 5 stars

Chris and his team are amazing people

Chris and his team are amazing people. My little boy is very shy and reserved and we’ve noticed such a huge difference in his confidence and his knowledge since being at kids planet. They have always been supportive and kind from each room he has been in. Great communication and involvement for parents.

August 21, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you, Josie. We’re delighted to hear how much your little boy has grown in confidence and knowledge since joining Kids Planet Halesowen. It’s wonderful to know he’s felt supported in every room and that our team’s communication and involvement have made a difference for your family.

Rated 5 out of 5 stars

My daughter has been at this nursery…

My daughter has been at this nursery since she was 9 months old. And it had been a big part of her life and part of my parenting journey and I wouldn’t have done it without the team at Halesowen. Poppy gets so exited to go and show nursery if she has done something.
And I am so sad that she is now leaving.

August 21, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you, Nikki. We’re so touched to hear how much Poppy has enjoyed her time at Kids Planet Halesowen and how special the nursery has been in your parenting journey. It’s wonderful to know she’s loved sharing her achievements with you, and we’ll miss her lots as she moves on to the next chapter.

Rated 5 out of 5 stars

I cannot give Kids Planet Halesowen…

I cannot give Kids Planet Halesowen enough praise. My daughter has additional needs and has thrived during her time there. The care, time and support the staff have given have hugely contributed to helping my daught come on leaps and bounds and the communication has always been amazing. My daughter gets so excited when she knows its time for nursery, it's so reasurring knowing im leaving my daughter in the safest capable hands. (Especially the bond she has with Fliss as she doesnt connect in that way with many people) Thank you ❤️

August 21, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your kind words, Keely. We’re so pleased to hear your daughter has thrived at Kids Planet Halesowen and that the care, support, and communication from our team have made such a positive difference. It’s wonderful to know she enjoys her time with us and has formed such a special bond with Fliss.

Rated 5 out of 5 stars

Wonderful nursery setting…

I cannot recommend Halesowen Kids Planet highly enough. The staff are truly excellent—caring, kind, and incredibly attentive. From the very beginning, they made me feel completely at ease leaving my daughter in their care, which is such a huge comfort as a parent.
My daughter absolutely loves everyone there and has built such lovely connections with both the staff and other children. I’ve seen her grow and develop so consistently since joining, and I know that’s down to the nurturing and supportive environment they provide every single day.
It’s clear that every member of the team genuinely cares about the children, and the atmosphere they create is one of warmth, encouragement, and joy. I’m so grateful to have found a place where my daughter is not only safe, but truly happy and thriving.

August 21, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for sharing such a wonderful review! We’re thrilled to hear your daughter is happy, thriving, and forming lovely connections at Kids Planet Halesowen. It’s fantastic to know our nurturing and supportive team has made you feel at ease and helped her grow with confidence.

Rated 5 out of 5 stars

Great nursery

My son is very happy at the nursery. Staff are friendly and welcoming and the rooms are always tidy and have plenty of toys and equipment. The food is healthy and he always eats well.

August 21, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your lovely feedback Helen! We’re delighted to hear your son is happy at Kids Planet and enjoying our friendly, welcoming environment, tidy rooms, and healthy meals.

Rated 5 out of 5 stars

Lovely staff and great nursery

Our kid started at Kids Planet Davenport when he was 6.5 months old. Now he is 20 months so we have been so far for 1.5 years using this nursery.

I've seen him growing and the support from the staff and knowledge on the children is amazing. As first time parents they've been very helpful. Our boy loves the food made by the chef. The games and the team are very caring.

August 21, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your wonderful review! We’re thrilled to hear your little one has grown so much at Kids Planet Davenport and is enjoying the food, games, and care from our team. It’s lovely to know our support has made your first-time parenting journey a little easier.

Rated 5 out of 5 stars

Highly recommend

DD has thoroughly enjoyed her time at nursery and will be sad to leave to go to school. She has loved all of the team members that work there, everyone is so welcoming,friendly and shows a genuine interest. DD's confidence has grown so much since starting there as a baby and she has made some great friends. Management always help and been flexible in any additional requests. Would highly recommend this nursery

August 20, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for sharing your lovely feedback! We’re so pleased to hear that your daughter has enjoyed her time at Kids Planet Halesowen, made friends, and grown in confidence. It’s wonderful to know our team has made her feel so welcome and supported throughout her nursery journey.

Rated 5 out of 5 stars

Great Nursery!

Kids Planet Halesowen is a Great Nursery with lots of outdoor play and space which i loved for our Son. It is a safe, friendly environment which was really important to me as choosing the right nursery is key. Couldn't fault Kids Planet & highly recommend.

August 20, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you, Mel! We’re thrilled to hear that you loved the outdoor space and felt confident leaving your son in our care. It’s wonderful to know that Kids Planet Halesowen has provided a safe, friendly environment for him to grow and play.

Rated 5 out of 5 stars

Amazing nursery

Amazing nursery! So caring and go above and beyond if you have any queries. Both of my children have loved their time here

August 20, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you so much for your kind words, Rach! We’re delighted to hear that both of your children have loved their time at Kids Planet Halesowen and that our team have been able to support you whenever needed.

Rated 5 out of 5 stars

Best nursery in Halesowen

I am extremely happy with sending my children to kids planet Halesowen, the staff are amazing and very helpful. Especially Jade!! My children often come home with massive smiles on their faces and plenty of stories to tell.
The outdoor space is what really interested me when choosing a nursery, they had designated staff that run forest activities and fruit picking they also enjoy running around in the massive space, climbing, balancing, dancing, digging in the sandpit and jumping. They have freedom to play outdoors even on soggy days. All the areas/ rooms are excellent and really have helped develop my children into confident and happy boys. Karen & Chris are very welcoming and help sort any issues we have. I recommend this nursery to everyone.

August 14, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you so much for your lovely review, Natalie! We’re thrilled to hear your children are enjoying their time at Kids Planet Halesowen and making the most of our outdoor space and activities. It’s wonderful to know they’re growing in confidence and having fun every day, we’ll be sure to pass your kind words on to Karen, Chris, and Jade!

Rated 5 out of 5 stars

Kids Planet Halesowen

I use the Halesowen Kids Planet as a returning parent 10 years later. The staff are so welcoming, informative and super patient. My child literally screamed the moment I got to the door but with their compassion, commitment and dedication he now runs into nursery and lives every second. I get regular photos sent and updated on how he has eaten throughout the day. I could never have sent my child elsewhere after such a lovely family feel nursery. They offer a wide range of activities and encourage parent interaction with stay and play sessions run every couple of months. Thank you Chris and your amazing team.

August 15, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you so much for your kind words, Amanda! It’s wonderful to hear that your child has settled in so well and that our team has made the transition such a positive experience. We love seeing children enjoy their time at Kids Planet Halesowen and grow through all the activities and family-focused support we offer.

Rated 5 out of 5 stars

Great nursery and great staff

Great nursery and great staff. Always attentive and helpful.
Will only ever send my children to this nursery

August 18, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you, Layla! We’re thrilled to hear you’ve had such a positive experience at Kids Planet Halesowen. Our team loves supporting every child and it’s wonderful to know you feel confident leaving your little ones with us.

Rated 5 out of 5 stars

Kids Planet in Halesowen is the best…

Kids Planet in Halesowen is the best place to recommend for the parents who looking for a safe, friendly and caring place to theirs little ones.
Helpful team, kind people and patient team members are always there.
This place helped grow my little one a lot.
Highly recommended 💯

August 18, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you so much for your kind words Zetka! We’re delighted to hear that your little one has grown and thrived at Kids Planet Halesowen. Our team takes pride in creating a safe, caring, and supportive environment, and it’s wonderful to know it’s making a difference.

Rated 5 out of 5 stars

Highly recommend Kids Planet Halesowen…

Highly recommend Kids Planet Halesowen to anyone! I have had two children there and have been nothing but impressed over the last 7 years! The staff are second to none and truly care! My children have loved it there and I will be so sad when my youngest leaves next year!

August 18, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you so much, Lissa! We’re thrilled to hear that both of your children have enjoyed their time at Kids Planet Halesowen over the years. It means a lot to our team to know their care and dedication is appreciated. We’ll be sad to see your youngest leave too, but we’re grateful for the wonderful memories shared!

Rated 5 out of 5 stars

Kids Planet Halesowen

Everyone at Kids Planet Halesowen have been so welcoming and just all round fantastic since my little boy started nearly 12months ago.
Being a first time parent it was a totally new experience and quite overwhelming for me but I knew as soon as I walked through the doors I got this homely feeling and knew this was the place I wanted my child to go.
Everyone goes above and beyond, all the staff know each child's name even if they aren't in their class which I think is lovely that they have made the effort and always make time to say a quick hello or goodbye no matter how busy they are. Thank you everyone for all that you do, if I could give you 10 ☆ I would

August 18, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you so much, Joanna! We’re thrilled to hear that Kids Planet Halesowen has felt so welcoming for both you and your little one over the past year. It’s lovely to know our team’s personal approach, from remembering every child’s name to taking the time to say hello, has made such a positive impression. We’ll be sure to share your kind words with the whole team!

Rated 5 out of 5 stars

Nothing but great things to say!

My twins have been at Kids Planet Halesowen for a year now and they have had the best time! They have fun whilst they’re there, there’s always a variety of activities going on throughout the day and they have lots of time to be outside.
The staff have been brilliant with them, and us! My children have developed such good relationships with all staff but even more so with their key workers. We are informed regularly about what they’ve been up to and how they’re getting on, keeping us up to date with their progress and what their next steps are. The communication is great and the staff are very approachable if you have any questions.
They have made the transition into full time nursery so smooth and filled me with nothing but reassurance about leaving them in their care. A fab team!

August 18, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you, Jade! We’re so pleased to hear that your twins have had such a positive year at Kids Planet Halesowen. It’s wonderful to know they’re enjoying a mix of fun activities, outdoor time, and strong relationships with their key workers. Keeping you informed and reassured about their progress is really important to us, so we’re thrilled this has made your nursery experience a positive one. We’ll pass your kind words on to the team!

Rated 5 out of 5 stars

My daughter not long started her…

My daughter not long started her nursery life with kids planet Halesowen, I have never left her with anyone, so you can only imagine how nervous I was with her starting in a new big adventure!! But wow what a joy it’s been to see her settling in so well!! Can’t thank baby room staff for making her experience so far so amazing!! It’s put my mind to rest knowing she having the best time, making the best memories, puts my mind to rest seeing everything she gets up to in the day, thank you kids planet Halesowen for settling in my daughter means the absolute world knowing she enjoying nursery life! And that’s all down too you!!

June 23, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you so much for sharing your experience, Sam. We’re thrilled to hear that your daughter has settled in so well and is enjoying her first nursery adventures at Kids Planet Halesowen. Our baby room team loves supporting little ones and helping them feel happy and secure, so it’s wonderful to know she’s making happy memories each day. Thank you for trusting us with her early years journey!

Rated 5 out of 5 stars

Our daughter only goes to Kids planet…

Our daughter only goes to Kids planet Halesowen one day a week at the moment, but she absolutely loves it. The staff are so friendly and caring, and she always comes home happy and full of stories. Even just going once a week, we’ve noticed her confidence growing and she’s learning so much. We feel really lucky to have found such a lovely, nurturing nursery.

August 18, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you so much for your kind words, Sarah. We’re delighted to hear that your daughter enjoys her time at Kids Planet Halesowen and that she’s growing in confidence and learning so much, even just attending one day a week. Our team loves seeing little ones happy and thriving, and your feedback really brightens our day. Thank you for sharing!

Rated 1 out of 5 stars

Poor communication

We arranged a tour at this nursery and were told there was a place available for our daughter, so we went ahead and completed the online registration form as instructed. We were advised she could start as soon as possible.

Unfortunately, several weeks have now passed with no response, despite sending multiple follow-up emails. With the new term about to begin, we are still waiting to hear back.

Thankfully, our daughter’s previous nursery kindly agreed to keep her on at short notice, but this situation has caused us unnecessary stress and disappointment. Clearer communication and timely updates would have been greatly appreciated.

May 21, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for sharing your feedback, Omama. We are very sorry for the lack of communication regarding your daughter’s registration. Following a recent manager change, your application was processed by our customer support team, but unfortunately attempts to contact the number provided were unsuccessful, and your follow-up emails were not picked up as they should have been.
We sincerely apologise for the stress and disappointment this has caused. Clear communication is very important to us, and we have reviewed our processes to ensure that all applications are followed up promptly in the future. if you’d like to get in touch, the nursery can be contacted on 0151 293 0384 or fazakerley@kidsplanetdaynurseries.co.uk
Thank you again for taking the time to leave your review.

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