We love the nursery and the staff. However the finance side at head office is a nightmare. I don’t think we have ever had a bill that is correct. I also feel that there has been a lack of transparency... See more
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Review summary
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Our daughter only goes to Kids planet Halesowen one day a week at the moment, but she absolutely loves it. The staff are so friendly and caring, and she always comes home happy and full of stories. Ev... See more
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Chris and his team are amazing people. My little boy is very shy and reserved and we’ve noticed such a huge difference in his confidence and his knowledge since being at kids planet. They have always... See more
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We’ve had such a wonderful experience with Kids Planet Halesowen! My son goes twice a week, and although it took him a little while to settle in at the beginning, the team was so patient, supportive,... See more
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Company details
Written by the company
Kids Planet Day Nurseries are an award-winning independent, family-led group of over 240 nurseries providing the highest standard of early years education and care. Each of our teams are committed to creating a unique, safe and secure environment where children are at the heart of everything we do, ensuring families feel secure and at home within our nurseries.
Contact info
123 Higher Lane, WA13 0RN, Lymm, United Kingdom
- www.kidsplanetdaynurseries.co.uk
3.7
Average
196 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Real concerns of Handforth nursery
After looking at these reviews due to concerns over Kids Planet taking over our daughter's nursery in Handforth this is our experience so far. Prior to Kids Planet taking over the Nursery and Staff were brilliant, kind and our Daughter loves going there. Over the last month we have seen all existing staff leave or hand in there notice due to the way they are treated. In fact I had to console a member of staff who burst into tears and has now handed in their notice. The nursery looks a mess when collecting our daughter. The new staff seem to have a very different identity to the existing staff. Almost like they have come from a job center done a crash course in child care and thrown into work. So many needless corporate changes made to the nursery I'm sure from someone who works in an office and following their corporate guidelines and not what is best for the nursery. If it ain't broke why try and fix it? Poor practice from the company. On a personal level our Daughter doesn't seem to be progressing as much as we hoped. Almost going backwards with potty training. We get no feedback and have had no direct contact from Kids Planet since takeover 3 months ago. All parents we have spoken too, express the same concerns. We are now looking at alternatives for our daughter which we are gutted about as the nursery prior to takeover was perfect. Right now I would avoid enrolling your children to the Pod in Handforth I'm sorry to say.
July 25, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your review. We're very sorry to hear that your experience with our Handforth nursery since the transition hasn't met your expectations. We absolutely understand your concerns regarding staff changes and the impact on consistency of care and we recognize that the recent changes have been unsettling. While we always work to support our nursery teams, we acknowledge that challenges can arise during transitions, leading to instability for both remaining staff and parents. Please accept our sincere apologies for any upset this has caused you or your daughter, her well-being and development are our utmost priority.
We're actively focused on recruitment and retention to ensure our team remains stable and the care we provide is consistently of the high standards we set ourselves.
Regarding communication, we have sent parent communications at key stages providing information relating to Kids Planet but also relating specifically for the nursery and have hosted parent events. However, we understand this may not have fully addressed all concerns, and we want to assure you that we are always available to discuss things further. Our area manager is often on-site, or you're welcome to contact us directly.
Thank you again for sharing your thoughts.
Two years of exceptional care
Our child has been attending for two years and, from our experience and comparing to experiences of our friends and family, this is simply the best nursery in Oxford. Nothing but wonderful care and professionalism all around, highly recommended.
July 24, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your wonderful review, Bernardo. We’re thrilled to hear that your child has received exceptional care over the past two years. It means so much to us to know that our dedication to care and professionalism has made such a positive impact. We truly appreciate your recommendation and are so grateful to have been part of your child’s journey! Thank you again for your kind words.
Great management support and help
July 22, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your review, Demi! We’re so glad to hear that you’ve had a positive experience with our management team. We’re committed to providing strong support and assistance, and it’s great to know it’s been helpful to you. Thank you again for your kind feedback!
Outstanding knowledge of children's…
Outstanding knowledge of children's activities, always smiling children . I would greatly give 5 star .
July 22, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your wonderful review! We’re so pleased to hear that you’ve been impressed with our team’s knowledge.
Thank you for your kind feedback, we truly appreciate it.
A Nurturing and Supportive Environment
The staff gives my daughter so much attention and affection, always responding to her needs with care. I've seen a big improvement in her social and language skills since she started. It's wonderful to see how much she learns and grows every single day.
July 21, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your lovely review, Anna. We’re thrilled to hear that your daughter has been receiving the care and attention she deserves. It’s so rewarding to know she’s growing and learning every day. Thank you again for your kind words, we’re grateful to be part of her journey!
Great staff in a wonderful setting
Welcoming and enthusiastic staff in a wonderful setting complete with outdoors woodland space. Absolutely satisfied and feeling lucky we got a spot here!
July 21, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your fantastic review, Mr Rue. We’re so glad to hear that you’ve had such a positive experience with our welcoming and enthusiastic team. It’s wonderful to know that you’re enjoying our outdoor woodland space. Thank you again for your kind words!
Fantastic nursery with a really great…
A Fantastic nursery with a really great team of teachers and a little piece of woodllands on their own. Both our children where very happy attending from 1 year old to 4 years old.
July 21, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your wonderful review, Julie. We’re thrilled to hear that both of your children have had such a positive experience with us. It’s great to know that you’ve enjoyed the fantastic team of teachers and our little piece of woodlands. Thank you again for your kind words, we truly appreciate your feedback!
Great nursery
My kids have been there for over 5 years. Great staff. Great nursery. They have a great outdoor area and forest school for pre-school.
July 21, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your lovely review, Monica. We’re delighted to hear that your children have been with us for over five years and that you’ve had such a positive experience. Thank you again for your kind words, we’re so grateful to have been part of your children's journey!
Kids Planet - Thrapston
Since joining the team, I have observed a truly positive shift in staff dynamics, morale, and the overall operation of the nursery. There are numerous opportunities for professional growth, and support is consistently available whenever needed.
My daughter has been attending the setting since she was just four and a half months old, and I genuinely cannot speak highly enough of the team. I feel much more at ease leaving her than I ever expected, as I know she is genuinely loved and well cared for. It’s heartwarming to receive regular updates through the app and to see all the wonderful things she has been doing.
July 21, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your wonderful review, Beth. We’re thrilled to hear that both you and your daughter have had such a positive experience with us. It’s fantastic to know that the team’s support and the opportunities for professional growth have made a difference in both staff morale and the overall nursery environment. We’re so glad to hear that you feel at ease leaving your daughter with us and that she’s been receiving the care and attention she deserves. Thank you again for your kind words, we truly value your feedback and are so grateful to have your family with us.
5star!
Support is amazing, staff team are friendly and approachable. Nursery was warm and welcoming.
July 21, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your fantastic review, Laura! We're so glad to hear that you’ve had such a positive experience with us. Our team works hard to create a warm and welcoming environment, and it’s wonderful to know that this has been reflected in your experience. Thank you again for your kind words, we really appreciate it!
Wonderful caring nursery
The pre school room support and encourage our child. We’ve been through every room in the nursery over 4 years with 2 children. The kindness, care and attention they have received have been exceptional. We have never had any problems. Our child is a fussy eater and they have encouraged him to try new things and he is always offered an alternative. Any injuries have been fully explained, and treated. The outdoor work they do with Jess is amazing, he has really increased his knowledge and confidence. We will be sad to leave Syd and the preschool team in July ready for our next adventure. North Wingfield Kids planet have truly wonderful staff and I wouldn’t hesitate to send the children again. Thank you for everything you do.
June 18, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your heartfelt review, Mary. We’re absolutely delighted to hear that both of your children have had such a positive experience with us over the past four years. It’s wonderful to know that the support, care, and encouragement from our preschool team, especially with Jess, has helped build your child’s confidence and knowledge. We’re also pleased to hear that we’ve been able to support your child with their eating and ensure they’ve been well cared for. We will certainly miss having you with us, but we’re excited for the next chapter. Thank you for trusting us with your children’s early years, it’s been a pleasure to be part of their journey.
Absolutely amazing nursery
Absolutely amazing nursery! My son goes there , great staff. Provide amazing experiences , plenty of trips for the kids to the parks , forests etc
June 18, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your lovely review, Shan. We're thrilled to hear that your son is enjoying his time at the nursery and that you’re happy with the experiences we provide. We truly believe in giving children the opportunity to explore and learn through trips to local parks, forests, and beyond. Your kind words mean a lot to us, and we're grateful to have your family with us. Thank you again!
Llandudno Setting
My son and daughter both attend the Llandudno site. Staff are fantastic with both children. My son has autism and non verbal. I was supported in finding funding for him to have a 1-1 support when he attends the setting. My daughter had been there since September last year and has come on leaps and bounds. Thank you to the team at Llandudno for making their nursery experience a great one
June 16, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your wonderful review, Sarah. We’re so pleased to hear that both your son and daughter have had such positive experiences at Kids Planet Llandudno. It’s fantastic to know that the team has been able to support your son with the 1-1 funding and that your daughter has made such great progress since joining us. We’re incredibly proud of our team’s dedication to providing the best care and support for all the children in our care. Thank you again for your kind words, we’re grateful to be part of your children’s journey!
Kids Planet West Bridgford
As other parents will understand, choosing a nursery for your child (especially before they’re able to communicate) is an extremely daunting experience, however, choosing Kids Planet West Bridgford was a no brainer for us, and we felt instantly comfortable when we went for our first viewing and subsequent settling in sessions.
Our daughter has been with the West Bridgford setting for just over a year now, and is developing into a sociable and confident toddler, and we feel that the nursery have played a vital role in this.
She is currently in the baby room, and Leah and the team are nothing short of amazing. This is evident in how comfortable and happy our daughter is when she arrives to nursery. They always take the time to talk to you in the morning and give you an overview of the day on pick-up. We will forever be thankful to them for making a hard situation that bit easier, and for everything they have done for our daughter. She is due to transition to the toddler room very soon, and we are looking forward to seeing how her development progresses further.
To give a fair review, our only gripe is that the nursery have introduced a consumables fee, in addition to the existing daily fee. I believe this is in line with the government funding changes, and acknowledge that most other nurseries have taken a similar approach, so I don’t think this is unique to KP. Our only hope is that the staff have been able to reap some of the benefit of this in form of a pay rise, as they too are faced with rising costs like the rest of us.
Overall our experience so far has been brilliant and I wouldn’t hesitate to recommend this nursery to any other local parents looking for childcare.
May 23, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your wonderful review.
We’re so pleased to hear that you’ve felt comfortable and confident choosing Kids Planet West Bridgford for your daughter, and it’s fantastic to know that she has been thriving in her time with us. Leah and the team are truly dedicated to providing the best care and development for all the little ones, and we’re delighted that your daughter’s journey with us has been a positive one so far.
Thank you again for taking the time to share your thoughts.
Nutrition
I’ve generally appreciated the care and attention the staff provide at this nursery towards my daughter, but I’m disappointed to learn that frozen, pre-packaged foods are being served to the children. At this early stage in development, nutrition plays such a vital role, and I had expected more fresh, wholesome meals to be a part of the daily routine. It’s disheartening to think that convenience may be prioritized over quality when it comes to our kids' health. I hope the nursery reconsiders its food choices and moves toward more nutritious, freshly prepared options.
May 20, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your review, Adam.
We're so pleased to hear that you’ve generally appreciated the care and attention your daughter has received from our team. We completely understand your concerns about nutrition, and we take them seriously. As you’ve mentioned, nutrition plays a vital role in early development, and we are committed to offering the best for our children. We’ve attempted to get in touch to discuss your feedback further, and if you would like to speak with us directly, please do reach out. We’re always here to listen and ensure that your child’s wellbeing remains our top priority.
Thank you again for sharing your thoughts with us!
Brilliant Nursery
My child loves coming to nursery! The staff are fantastic! As a parent, it makes me happy and content knowing my child is having the best day
May 8, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your lovely review, Steph.
It’s wonderful to hear how much your child enjoys coming to nursery, and we’re so pleased to know that our team helps you feel happy and reassured too. Creating a warm, fun, and nurturing environment is what we’re all about, and your feedback means the world to us.
Thank you again for sharing your experience.
Amazing Nursery
My child has come on so much since starting at Kidsplanet nursery, she loves walking in to her room in the morning and never wants to leave at the end of the day. All staff are so friendly and caring, they listen to parents and work with parents to ensure the needs of their child are always met. My daughter’s speech is amazing and she is so happy everyday. Cannot recommend this nursery enough. 5 stars. 🌟
May 8, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your fantastic review.
We’re delighted to hear how much your daughter is enjoying her time with us and how well she’s progressing, it’s always lovely to know she’s so happy and settled. Our team work hard to build strong partnerships with families, so it’s great to hear you feel listened to and supported.
Thank you again for your recommendation and kind words.
Kids Planet Irlam
My son attends OOSC, he really enjoys going there after school. The staff are all so lovely and easy to approach if i ever have a concern.
May 8, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your lovely review, Vicky.
It’s great to hear that your son is enjoying his time at our Out of School Club at Kids Planet Irlam. We’re so pleased you feel supported by the team and find them approachable, it’s really important to us that families feel at ease and able to chat through any questions.
Thank you again for your feedback.
Reply from Kids Planet Day Nurseries
Thank you for your kind review, Ruth.
We’re delighted to hear you’ve had such a positive experience.
We really appreciate your feedback, thank you again!
Brilliant nursery
Brilliant nursery. Both my children have loved attending the nursery. The staff are friendly and welcoming with the children. They inform you of any concerns or updates and have dealt with issues promptly should they arise.
April 30, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your lovely review, Steph.
We're so pleased to hear both of your children have enjoyed their time at the nursery. It’s great to know the team has made you feel supported, informed, and reassured throughout your journey with us.
Thank you again for sharing your experience, it means a lot!
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