Kids Planet Day Nurseries Reviews 

196
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the friendly and caring staff who create a welcoming and engaging environment for the children. Many parents highlight the fantastic facilities and the wide range of fun outdoor activities that help boost their children's confidence. Families often mention how well children settle in and develop positive relationships with their key workers. Some reviewers were not happy with certain aspects, noting communication problems and poor management. A few parents also reported serious concerns regarding safety protocols and rough behavior among children. Others mentioned feeling stressed about administrative issues and changing standards following a takeover.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, caring, and dedicated.... See more

Facilities

Customers report widespread satisfaction with facilities, noting that the indoor and outdoor play areas are... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing a stark contrast in their opinions. On one... See more

Location

Users describe ambiguous interactions with location, reflecting mixed feelings about different sites. Many... See more

Customer service

Reviewers express deep frustration and dissatisfaction regarding customer service and management... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We love the nursery and the staff. However the finance side at head office is a nightmare. I don’t think we have ever had a bill that is correct. I also feel that there has been a lack of transparency... See more

Company replied

Rated 5 out of 5 stars

Our daughter only goes to Kids planet Halesowen one day a week at the moment, but she absolutely loves it. The staff are so friendly and caring, and she always comes home happy and full of stories. Ev... See more

Company replied

Rated 5 out of 5 stars

Chris and his team are amazing people. My little boy is very shy and reserved and we’ve noticed such a huge difference in his confidence and his knowledge since being at kids planet. They have always... See more

Company replied

Rated 5 out of 5 stars

We’ve had such a wonderful experience with Kids Planet Halesowen! My son goes twice a week, and although it took him a little while to settle in at the beginning, the team was so patient, supportive,... See more

Company replied


Company details

  1. Nursery School

Written by the company

Kids Planet Day Nurseries are an award-winning independent, family-led group of over 240 nurseries providing the highest standard of early years education and care. Each of our teams are committed to creating a unique, safe and secure environment where children are at the heart of everything we do, ensuring families feel secure and at home within our nurseries.


Contact info

3.7

Average

TrustScore 3.5 out of 5

196 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(196)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fantastic nursery my son has…

Absolutely fantastic nursery my son has asd and they have been amazing with him in getting him all the support he needs put into place so that they can meet his needs very well, nursery was fantastic helping with ehcp process for school starting in sept cannot fault them 1 bit staff are all really friendly

April 30, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you so much for your lovely review, Miss Lowry.
We're delighted to hear how well your little one has been supported and that you've had such a positive experience with the team. It’s wonderful to know that our approach has helped make the EHCP process smoother and that we’ve been able to meet his needs along the way.
Thank you again for taking the time to share your experience.

Rated 2 out of 5 stars

Making money is the priority at Kids Planet not the children

My son goes to Kids Planet Stalybridge and the girls in his room are all so lovely and really look after him so no complaints there. However, we will be moving him to a different nursery come the start of the new term which is the soonest we can do it because all higher management seem to care about is how much money they can squeeze out of parents rather than children’s development. There was zero transparency about the ‘Essentials and Extras charge’ that was tacked on to our bill and our bill recently also shot up by an extra £100 out of nowhere and with no warning. It’s not acceptable and the only explanation they could come up with it when I queried it was something about the funding not being able to be stretched over the full term. I want my son to develop and socialise but I also want to be able to afford to take him out to places and have fun with him when I’m not working which Kids Planet is making it increasingly difficult to do. I’m pretty sure that other parents will be following suit in leaving as in the current economy not many parents are going to accept a significant increase in a bill with no warning or explanation. A shame that money is the priority and not a mindset I can get on board with

April 29, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for taking the time to share your feedback, Katy.
We’re pleased to hear your kind words about the team at Kids Planet Stalybridge and that your son has felt well cared for during his time with us, that truly means a lot.
We're sorry to hear, however, that you've felt let down by the recent changes to your fees and communication around funding. We completely understand how frustrating and unexpected costs can impact families, and we’re sorry for any stress this has caused.
As discussed with the nursery manager, the fee increase relates to how the local authority allows us to allocate funded hours across the summer term. We appreciate that this may not have been clear from the outset, and the nursery has since been in touch with all families to provide further explanation and reassurance. We’re also working to improve how we communicate funding information to help parents plan ahead.
Thank you again for your feedback, it helps us continue to improve the experience for all families. We’re grateful you chose Kids Planet for your child’s early years and wish you all the best moving forward.

Rated 1 out of 5 stars

Terrible noise and dont care about any of the neighbouring properties

There Weybridge nursery is surrounded by residental houses which have to suffer the constant noise throughout the day . They have done nothing to shelter the neighbours from the noise. If you thinbking of sending your kids to the weybridge branch . Please DONT.....please.

April 28, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for taking the time to leave your feedback, Paul.
We’re sorry to hear of your concerns and want to reassure you that your comments have been shared with the nursery manager. We understand the importance of being a considerate neighbour, and our area manager has recently met with nearby residents to listen and respond to any worries raised. We’ll continue to explore ways to reduce any disruption while ensuring the children have a safe and engaging space to learn and play.
Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

West Bridgford Review

My daughter has been with kids planet day nurseries (west bridgford site) since she was in the baby room, she is now in the pre school room getting ready to leave for school in September. We’ve had the most amount of support from all staff in each room and I couldn’t be happier with my child’s progression. Really happy I chose this nursery to send my child to and thank you for all the support you have given us throughout the years.

April 28, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you so much for your lovely review, Khelsea.
We’re so pleased to hear that your daughter has had such a positive journey with us at Kids Planet West Bridgford. It means a great deal to know that you’ve felt supported every step of the way, and that her development has brought you so much pride.
Thank you again for your kind words and for choosing us to be part of your little one’s early years journey.

Rated 5 out of 5 stars

Kids Planet West Bridgford - Amazing!

Kids Planet West Bridgford is a truly exceptional nursery that excels in every aspect of early childhood education. The staff are incredibly dedicated, nurturing, and skilled, creating a warm and supportive environment where children feel safe and valued. Their genuine passion for teaching and their ability to connect with each child is truly remarkable.

The nursery offers a diverse range of activities that cater to the varied interests and developmental needs of the children. From creative arts and crafts to interactive storytelling sessions, every activity is thoughtfully designed to inspire curiosity and creativity. The children are always excited to participate and learn something new each day.

Their approach to outdoor learning through their Udeskole program is outstanding. The outdoor space is well-equipped and beautifully maintained, providing a safe and stimulating environment for children to explore nature. Whether it's gardening, bug hunting, or nature walks, the children are encouraged to connect with the natural world in meaningful ways.

The nursery is committed to the holistic development of each child, focusing on their physical, emotional, social, and cognitive growth. The staff regularly assess and monitor progress, providing individualized support to help each child reach their full potential. Kids Planet West Bridgford is a fantastic choice for any parent seeking a nurturing and enriching environment for their child. Highly recommended!

April 24, 2025
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Reply from Kids Planet Day Nurseries

Thank you so much for your fantastic review!
We’re delighted to hear about your positive experience with Kids Planet West Bridgford. It’s wonderful to know that our team’s passion, dedication, and commitment to providing a rich and nurturing environment has had such a positive impact. Your lovely feedback about our activities, outdoor learning approach, and support for each child’s development truly means a lot. Thank you again for recommending us and for your kind words!

Rated 5 out of 5 stars

Kids Planet West Bridgford

Our two children attend Kids Planet in West Bridgford and we have been really happy with our experience of the nursery. The team are absolutely amazing and I feel that they go above and beyond to make our children feel safe, secure and settled. This is evident from the very close bonds our children have made with many members of the team. In the last year, the nursery has made some really positive changes with the introduction of Udeskole - which has meant our children are spending a lot more time outside, learning new skills and understanding nature. We feel this has had huge benefits to the overall wellbeing of our children. The main reason we chose KP West Bridgford for our children was because of the small, family-feel setting that they've created and that we wanted for them. Both of our children had exceptional settling in experiences to the baby room, I cannot fault the level of care and attention to detail both of our children received during the initial settling period, and beyond (forever grateful Leah and team!). We as parents also felt supported and at ease that our children were well looked after, often receiving updates during the day about how they were doing (especially helpful during any teary drop offs!). The team are an absolute credit to the nursery and it's great to see that management recognise the importance of the team's wellbeing as much as the children's, something I believe is often overlooked at other settings. Thank you KP West Bridgford!

April 24, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you so much for your wonderful review!
We’re thrilled to hear how happy you are with your experience at Kids Planet West Bridgford. It’s fantastic to know that your children have built such strong bonds with the team and are thriving through their outdoor learning experiences. We’re so proud of the supportive, family-feel environment we create, and your kind words mean so much to everyone involved. Thank you again for your lovely feedback and for trusting us with your little ones' early years journey!

Rated 5 out of 5 stars

Great experience at the Bradmore Road Oxford Nursery

Everything taken care of by caring and attentive staff.

March 21, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your lovely review, JM!
We’re so pleased to hear you’ve had a great experience at Kids Planet Bradmore Road. It’s wonderful to know our caring and attentive team have helped make your time with us so positive. Your kind words mean a lot to us, thank you for taking the time to share your feedback!

Rated 1 out of 5 stars

Kids planet has recently taken over our…

Kids planet has recently taken over our nursery and it has gone completely downhill. My child who has never refused food in the years he's been there under previous ownership, and the previous meal was very healthy, is now not eating any of the ridiculous menu choices put in place. He's having to have a sleep during the day again because he's starving there. He's coming home miserable. Frankly kids planet are not adequately looking after my child in my opinion.

March 14, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your feedback.
We’re sorry to hear that your experience since the transition has not met your expectations. The wellbeing of every child in our care is our top priority, and we’re committed to providing nutritious meals and a nurturing environment where children feel happy and supported.
I have requested your contact details via Trustpilot so we can gain further information, particularly which nursery this refers to, in order to address your concerns appropriately. We appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

Do not use this company to send your child to or work at!!

I worked at multiple different kids planet nursery’s and they were all exactly the same. Poorly ran, terrible management, children’s basic needs were being ignored, certain staff would just ignore the children and shout at them for no reason at all. Then when they got whistleblowed on nothing was done at all and then there’s other staff that always tried their best but were constantly getting told off whilst the people who were actually messing up got nothing because they were ‘besties’ with management. This whole company is just focused on money money money they do not care about the children or staffs mental health. I genuinely feel so bad for the children left in the settings. The nursery’s are always dirty and the last setting I worked at was covered in mold and damp (the walls were literally falling apart!! And all the maintenance team did was just slap some plaster over the top which never helped the damp and mold just came back). Kids Planet has gone downhill majorly over the past few years and I would never ever recommend or want to work or send my child to one of these settings.

February 20, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for sharing your feedback. We are truly sorry to hear about your experience, as it does not reflect the high standards we aim to maintain at Kids Planet. We take all concerns seriously, and the issues you’ve raised are deeply concerning.
We would appreciate the opportunity to investigate these matters further. Could you please get in touch with us directly at people@kidsplanetdaynurseries.co.uk? This will allow us to look into the specific issues you’ve highlighted and take the necessary steps to address them.
Thank you once again for bringing this to our attention. We are committed to improving our practices and ensuring that the care and well-being of both our children and staff remain a top priority.

Rated 1 out of 5 stars

Worst company ever

Honestly the worst company ever. They are all about money money money and getting as many children cramped into the buildings as they can. They do not care about the children or the staff. The management are the worst parts of the whole company, they only care about themselves not how parents feel or how the other staff are feeling. There is no surprise that i got told everyday at pick up that another staff member is leaving the setting. Honestly the best thing I have ever done is hand my child’s notice in. My daughter is so much happier at her new setting and you can really see the difference in how the staff act with each other and how different management is.

February 16, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for sharing your feedback.
We’re sorry to hear about your concerns and the impact this has had on your experience. We’ve sent a request via Trustpilot for your contact information so we can better understand the issues raised and identify which setting this refers to. Once we have this information, we’ll ensure your concerns are shared with the relevant team.
Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Outstanding care right through from babies to pre-schoolers…

Kids Planet Wallasey is a fantastic Day nursery, my daughter started as a baby in the baby house right through to pre-school. The staff are outstanding, always putting the children’s needs first and providing them with the best care. Our 9 Month old has recently started baby house and loves his key worker and all the girls that look after him. He has already come on leaps and bounds in all areas of his development. The environment is so homely which makes us as parents feel so at ease knowing our little ones are so happy to come to the best nursery.

February 18, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your wonderful review, Benj!
It’s so lovely to hear how much both of your little ones have thrived at Kids Planet Wallasey. Providing a caring, home-from-home environment where children feel happy and supported is at the heart of what we do, so your kind words mean a lot. We’re delighted to know your youngest is settling in so well, and we truly appreciate your feedback and recommendation!

Rated 5 out of 5 stars

Kids planet Frodsham - Brilliant

Kids planet Frodsham have been amazing. The staff are so passionate, you can tell they truly care for the children and love their job.
Our child goes in to nursery happily, no tears everyday, excited when going in to the arms and care of the staff and we can see throughout the day what and when he has eaten, drank, slept and been changed. We also get brilliant pictures of activities they have completed in the day.
We cannot thank the staff enough and love seeing our little one developing and making friends. Our experience has allowed me to return back to work with peace of mind that our baby is safe and well looked after.
Not only this, with transferring mid term we were left in a position were we couldnt access funding for the term despite the manager trying to get it for us. They assisted in every way they could to ensure we were able to keep his days and not reduce hours which helped massively. The staff are top tier, the setting is brilliant and everything we could ever want in a nursery for our baby.

February 13, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your wonderful review, Abbie!
It’s fantastic to hear how much your little one enjoys their time at Kids Planet Frodsham, and we’re so pleased our team has helped make the transition a smooth one. Knowing we’ve provided you with peace of mind means the world to us, and we’re delighted to see your child thriving, making friends, and enjoying their days with us. We truly appreciate your kind words and support!

Rated 5 out of 5 stars

Kids Planet Frodsham

My child attends kp frodsham and absolutely loves his time there. All the staff go above and beyond to ensure each child's needs are met. Couldn't have found a better nursery. Thank you for always being amazing.

February 12, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your lovely review, Carla!
We’re so pleased to hear how much your little one loves their time at Kids Planet Frodsham. Our team is dedicated to providing the very best care and support, so your kind words mean a lot. Thank you for your feedback, we’re delighted to be part of your child’s early years journey!

Rated 5 out of 5 stars

KIDS PLANET FRODSHAM

Kids Planet Frodsham has been absolutely amazing! My daughter, Harley, started here at just 10 months old, and now, at 4 years old in her final year, I can confidently say that this nursery has played a huge role in her development.

Every single room she has been in has been fantastic, and the staff are just wonderful—kind, caring, and truly dedicated to the children. Harley has grown so much in confidence, and I know this nursery has been key to that. The vegan meals they prepare for her each day are incredible, and the effort they put into trips, activities, and keeping us updated through the app is second to none.

I will be so sad when she moves on to school, but I know she has had the best possible start thanks to Kids Planet Frodsham. The staff have been like family, and I have made some lifelong friends among them. A special mention to their fantastic manager, Leanne, who runs the nursery so well.

I wouldn’t hesitate to recommend Kids Planet Frodsham to anyone looking for a nurturing, supportive, and truly outstanding nursery. Thank you to every single person involved—you have made such a difference in our lives!

February 11, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your lovely review, Nikki!
It’s fantastic to hear how much Harley has thrived at Kids Planet Frodsham. Seeing children grow in confidence is what we’re all about, and we’re so pleased our team has made such a positive impact. Your kind words about our staff, activities, and meals mean a lot, and we’ll be sure to share your feedback—especially with Leanne!
We’ll miss Harley when she moves on to school, but we’re so glad she’s had such a great start. Thank you for your support and recommendation!

Rated 5 out of 5 stars

An amazing team

An amazing team. My daughter sees everyone there as part of her family. A caring team all work so hard together. So flexible. Would definitely recommend

January 21, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your wonderful review, Tayba!
We’re delighted to hear how much your daughter loves being at nursery and that she feels so at home with our caring and hardworking team. It’s fantastic to know you value the flexibility we offer, and your recommendation means the world to us

Rated 5 out of 5 stars

Happy son

My son goes to Mansion House Kids Planet. He's very happy there. Management is great too.

January 20, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your lovely review, Mrs Quynh Trang To!
We’re so pleased to hear how happy your son is at Kids Planet Mansion House and that you’ve had such a positive experience with the management team.
Your kind words mean so much to us, thank you for sharing!

Rated 1 out of 5 stars

Previous employee

The whole company completely ruined my mental health and they do not care about anything other than getting as many families in so they can make as much money as possible even when they don’t have the staff for the amount of children. Staff are treated like slaves and are expected to do so much with no appreciation or thanks. Staff are so under paid for everything that they do. The work pressure is far to much for anyone to cope with and been expected to do all the key children’s daily snapshots and assessments alongside everything else and being sent to other nurseries all the time as they are short staffed. The constant pressure from knowing that the QIV (like an internal ofsted) is so stressful and overwhelming. The staff can’t take much more. It’s no surprise we are all leaving.

January 14, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your feedback. We are sorry to hear about your experience and take concerns like this very seriously. At Kids Planet, we strive to support our teams and ensure a positive working environment. If you would like to discuss this further, please contact us at hr@kidsplanetdaynurseries.co.uk, and our HR team will be happy to assist.

Rated 1 out of 5 stars

PROFIT PROFIT PROFIT

Kids planet recently took over my children’s nursery, as by the sounds of it many others. The company set about carpet bombing the place to put their stamp on it. The fees increased, a ghost fee for ‘consumables’ was added, total funded hours decreased and they brought all of this lifeless brown and beige furniture in to the rooms. Here’s something that may be shocking, kids don’t care about what the furniture looks like, they want colourful and inviting atmospheres. You’re a corporate beast who are sucking the life out of the nursery I once loved my kids going to. Incredibly disappointing all to try to appease the shareholders.

The kids now dislike going to nursery, they cry whenever we drop them off (they used to be so happy going) and cry whenever they get picked up.

The only saving grace is the staff have largely remained the same.

If you see a nursery is run by Kids Planet, I would strongly advise against selecting it.

January 16, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for sharing your feedback.
We’re sorry to hear about your concerns and the impact this has had on your experience. We’ve sent a request via Trustpilot for your contact information so we can better understand the issues raised and identify which setting this refers to. Once we have this information, we’ll ensure your concerns are shared with the relevant team.
Thank you for bringing this to our attention.

Rated 3 out of 5 stars

Lovely staff, Rooms need upgrading

The staff are really lovely which is the main reason I choose the nursery. The manager and the room staff are are super friendly and helpful.
However the facilities are in need of upgrading.
The rooms are dark and grubby. The rooms need painting, a good clean and some new toys and equipment.

January 7, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for sharing your feedback, Kate.
We’re so pleased to hear your kind words about the team, and it’s great to know the staff have made such a positive impression. We’ve sent a request via Trustpilot for your contact information so we can find out which setting this refers to and address your concerns with the relevant team. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Kids Planet Apley

Every parent dreads the day their child starts nursery. I know I did! All my worries melted away when I receive constant updates and pictures throughout the day of she’s getting on. The team at Kids Planet Apley are amazing, they provide a safe and welcoming environment. Immaculately clean and brilliant stimulation provided encouraging constant learning. Excellent menu choices, plenty of variety. My daughter has come on leaps and bounds, can honestly say she has made such progress. She has such a special bond with Sophie and Amber it’s lovely. I can’t recommend this nursery enough for any parent in search of one. Only positive feedback from me.

January 13, 2025
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for your lovely review, Sophie!
We’re so pleased to hear how much you value the care and updates provided by the team at Kids Planet Apley. It’s wonderful to know your daughter has made such fantastic progress and built such special bonds with Sophie and Amber. Your kind words mean so much to us, and we’re thrilled to have made your nursery experience such a positive one.
Thank you for recommending us!

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