We love the nursery and the staff. However the finance side at head office is a nightmare. I don’t think we have ever had a bill that is correct. I also feel that there has been a lack of transparency... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My child feels safe & happy at nursery which this puts me at ease when I leave him there. The staff are AMAZING - I couldn’t think of anywhere better to send my boy! His confidence has grown &... See more
Company replied
Lovely nursery for which we have been part of the family for 3 years. Caring staff who go above and beyond to create fun learning activities for the children. Great facilities inside and outside and t... See more
Company replied
We can’t speak highly enough of Kids Planet, Denbigh! The staff are brilliant - so caring and engaging with the children. The setting is very well set up to encourage creativity and independence. Acti... See more
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Company details
Written by the company
Kids Planet Day Nurseries are an award-winning independent, family-led group of over 240 nurseries providing the highest standard of early years education and care. Each of our teams are committed to creating a unique, safe and secure environment where children are at the heart of everything we do, ensuring families feel secure and at home within our nurseries.
Contact info
123 Higher Lane, WA13 0RN, Lymm, United Kingdom
- www.kidsplanetdaynurseries.co.uk
3.7
Average
196 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Profit is King
Kids planet has recently taken over my daughter’s nursery. The service standard has fallen noticeably and I fear that the nursery is not operated with the end user in mind with more focus on profit.
I am less than impressed to say the least with several matters since the hand over has taken place.
To confirm my issues are not solely around billing and invoicing, clearly misinterpretingy email correspondence and have not telephoned me as requested
January 13, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for sharing your feedback, Jess.
Following your response to our Trustpilot request, we understand your concerns relate to invoicing issues. I have since forwarded this to our Billings and Collections team, who have now been in touch with you to discuss the matter further.
Thank you for bringing this to our attention.
Kids Planet Apley
The staff at kids planet apley are not only incredible kind and welcoming. They strive for our children’s greatness and learning. My son has come out of his shell an immense amount since being apart of kids planet apley. I wouldn’t send my kids anywhere else.
Holly, is an incredible manager with a great amount of patience & decorum
January 13, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your wonderful review, Louis!
It’s fantastic to hear how much your son has grown in confidence since joining Kids Planet Apley. Our team works hard to create a welcoming and nurturing environment, and it means so much to know you value their dedication to your child’s learning and development. We’re also thrilled to hear your kind words about Holly, she’ll be so pleased to know her patience and leadership have made such a positive impression.
Thank you for sharing your experience and for your trust in Kids Planet Apley!
Kids planet Apley - Amazing
My child has been attending kids planet Apley for just over a year. They made the settling in process so easy and made me feel at ease and reassured leaving my little one! She has made so much personal, social and emotional progress since attending nursery! I couldn’t be happier with how she is doing and the main thing, she is happy! She LOVES going to nursery and will ask throughout the week and weekend if she can go to nursery today! The staff care about the children and keep you up to date with how they are doing! I have just increased the number of days my daughter is doing and she is continuing to thrive! She has just moved into a new room and the staff have made the transition so easy and she has settled wonderfully! I can’t thank them enough for all they do!
January 13, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your amazing review, Abbie!
We’re so delighted to hear how much your little one loves her time at Kids Planet Apley. It’s wonderful to know that the settling-in process helped put your mind at ease and that she’s thriving both personally and socially. Hearing how excited she is to come to nursery truly warms our hearts! We’re also so pleased that her recent transition into a new room has gone smoothly and that she’s continuing to thrive with the support of our dedicated team.
Thank you for your kind words, it means the world to us to know we’re making a positive difference for you and your daughter!
Audenshaw Kids Planet
Staff are friendly and experienced. They do a variety of activities with the kids both educational and some just for fun. They always put extra effort in at certain times of the year, like Christmas, to make it more magical.
Lots of pictures and updates of my child’s progress. My child enjoys the variety of lunches they provide and always has a second portion. Outdoor space is well thought out and well used in good weather.
January 9, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your wonderful review, B!
We’re so pleased to hear how much you value the friendly and experienced team at Kids Planet Audenshaw. It’s great to know your child enjoys the variety of activities, the delicious lunches, and the outdoor space. We’re especially happy to hear you appreciate the extra touches we add during special times of the year like Christmas.
Thank you for sharing your experience, it means so much to us!
Five Star Setting
The staff are incredibly patient and friendly, providing really fun & engaging activities for the kids. My son comes home happy, well fed, and worn out, always a sign of a successful day! The team have been really supportive in helping our son with speech challenges, and have established a fantastic bond with him. Fantastic setting, which we'll miss when he moves on to primary
January 9, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your lovely review, Vicki!
It’s wonderful to hear how much your son enjoys his time with us and how well-supported he’s been, particularly with his speech development. We’re delighted to know he has built such a strong bond with our team and that you feel he’s had a positive, engaging experience at our nursery. We’ll certainly miss him when he moves on to primary school, but we’re so proud to have been part of his early years journey.
Fantastic nursery, five stars!
We are really happy with our experience at this nursery! The management team are super responsive and make every effort to get to know & support each child, and the room staff are really engaged and warm with the children. Our little boy loves it and has gained so much from his time there!
January 8, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your fantastic review, Amy!
We’re so pleased to hear how happy you are with your experience at the nursery. It’s wonderful to know that our management team and room staff have made such a positive impact and that your little boy loves his time with us. Hearing how much he has gained from his nursery journey truly means the world to us, thank you for sharing!
kids planet field lane liverpool
So our child has been here for 3 years now and she absolutely loves it. All the staff always have time for you. All updates are done on time.
Thank you to all staff
January 9, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your kind words, Aaron!
We’re thrilled to hear that your child has had such a positive experience at Kids Planet Fazakerley over the past three years. It’s wonderful to know how much she loves her time with us and that you feel well-supported by our team.
Your feedback means a lot to us, thank you for taking the time to share it!
Great service - Kids Planet Audenshaw
My son has been going to Kids Planet Audenshaw for 3.5yrs and is currently now in Pre-School. All of the carers I’ve personally dealt with have been great, along with the admin team/managers who have always resolved any issues.
January 8, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your kind review, Ryan!
We’re so pleased to hear that your son has enjoyed his time at Kids Planet Audenshaw and is thriving in Pre-School. It’s fantastic to know you’ve had such positive experiences with our carers and that our admin team and managers have been able to support you along the way. Your feedback means so much to us, and we’re delighted to be part of your son’s early years journey.
Excellent nursery
Our 2 year old son has been at this nursery since shortly before his first birthday and he loves it. The staff are caring and know him well and he attends happily. They’ve supported him in the arrival of his little brother and he is developing really well in terms of language and interest in the world which we really appreciate their support and experience with
January 8, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your wonderful review, LM!
It’s fantastic to hear how much your little one loves attending nursery and how well he has settled with the caring support of our team. We’re so pleased to have been able to play a part in his development and to support him through the arrival of his baby brother. Your kind words mean a lot to us, and we’re delighted to see him thriving!
Kids Planet Audenshaw
We have been parents at Audenshaw for the past 8 years, our eldest child joined when the nursery first opened, our youngest then joined in 2017 and both still attend the holiday club.
We have had nothing but positive experiences, both our children were more than ready for school when the left and continued to thrive. They now enjoy coming back to see their friends each holidays
January 8, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your lovely review, Michelle!
We’re so grateful to have been part of your family’s journey over the past eight years. It’s wonderful to hear how both your children have thrived during their time at Kids Planet Audenshaw and that they still enjoy returning to our holiday club to see their friends. Your kind words mean the world to our team, and we’re thrilled to have been able to support your family through these important early years.
Absolutely blown away!
The staff at kids planet in Heswall have absolutely blown me away after a terrible experience at a different local nursery. My little girl never settled at her old nursery but here I pick up a very happy toddler and she tells me how much fun she’s had. It’s clear the staff here are very passionate about what they do and care a lot for the children in their care. They have been amazing with my toddler and tell me how much they all love her when I collect her. I’m so thrilled to have found kids planet Heswall and recommend them to everyone I meet.
January 8, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your wonderful review, Miss Douglas!
We’re absolutely delighted to hear how happy your little girl is at Kids Planet Heswall. It means so much to know that our passionate and caring team has made such a positive difference for your family. Your kind words truly brighten our day, and we’re thrilled that you recommend us so highly.
My daughter loves it
My daughter loves it! She’s always so happy and playful whenever I go to pick her up.
January 2, 2025
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your lovely review, Yvona! It’s wonderful to hear how happy and playful your daughter is after her time at Kids Planet.
Your feedback truly brightens our day!
Kids Planet
An amazing nursery experience from us.
Many a positive recommendations from friends, we knew we had to visit Kids Planet. I was not disappointed. Amazing nursery, caring staff and my son loves it! I wouldn't use any other nursery, thank you to the staff.
December 17, 2024
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you so much for your wonderful review. We’re delighted to hear that Kids Planet has provided such a positive nursery experience for your family. Your kind words about our caring staff mean so much, and we’re thrilled your son loves it here!
Kids Planet Wallsend
Horrendous experience from start to finish with Kids Planet in Wallsend. Had my 1 year old in for settling in sessions and he screamed the entire time to the point he was hyperventilating, handing over to a different nursery worker everytime and didn’t even know who his key worker was. The place is absolutely chaotic and management seem to be more interested in pushing open days to get more children in to line their pockets. When I stated I was pulling him out didn’t seem interested one bit on what they need to work on. Each to their own however I would avoid this nursery especially if your child is rather young.
September 4, 2024
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for sharing your experience from September. We’re truly sorry to hear that it didn’t meet your expectations.
At Kids Planet, our priority is always to provide the highest standard of care and support to every child and family. We’re sorry to learn that we were unable to work together to find a resolution to your concerns, as we always aim to listen, address, and rectify any issues raised.
Please know that your feedback is taken very seriously and will be used to reflect on how we can continue to improve. Once again, we are deeply sorry for your experience and thank you for bringing this to our attention.
Absolutely awful company to work in
Absolutely awful company to work in. Though they hire anyone, but don’t look at the proper background of employees. I’ve worked in 2 kids planet nurseries and know people who used to go there and we all have quit. They are always understaffed every nursery. Employees leave left right and centre. And any new employees be wary. There are some things they dont tell you when you get the job. If you ever leave Kids Planet it’s extremely hard to get a new job. Because apparently Kids Planet don’t provide references whenever you find a new job. It’s apparently against the ‘rules’. Then how do you expect us to get a role and earn money if we can’t get a reference from the last place we worked at? Secondly once you’re first aid trained they don’t give you any certificates. So there’s no actual proof you’re trained even when you go to a new nursery you can’t prove you’re first aid trained. What a joke. They don’t want you to get a new job in another nursery that’s what it is I guess. Don’t waste your time applying here!
May 2, 2024
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your feedback, and we're truly sorry to hear about your experience. We take all employee concerns seriously and are committed to providing a supportive and fair working environment. While staffing challenges can sometimes arise, we want to emphasise that support is always provided to ensure a positive work experience for all our employees.
Regarding first aid certifications, we want to clarify that we do provide certificates to all employees who complete their first aid training. We are committed to ensuring that all of our staff are properly trained and equipped for their roles, and we will take your comments into account as we continue to improve our internal processes.
If you would like to discuss your experience further or have any additional concerns, please feel free to contact us directly at hr@kidsplanetdaynurseries.co.uk.
Again, thank you for your feedback, and we wish you all the best in your future endeavours.
Employees
One of your room leaders in one of the Newcastle nursery's needs to be retrained and have a chat with about their attitude. Approached the leader with some concerns to be dismissed and given a lot of attitude. Fingers crossed she doesn’t have any kids as would hate to see how she treats them.
November 13, 2024
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your feedback. We take all concerns seriously, especially regarding the well-being and professionalism of our staff. We’re very sorry to hear about your experience with one of our room leaders.
To ensure we address this matter appropriately, could you please let us know which nursery this occurred at? This will help us investigate the issue and provide the necessary support or training where needed.
Please feel free to contact us directly at hr@kidsplanetdaynurseries.co.uk with more details. We appreciate you bringing this to our attention, and we will take immediate steps to address your concerns.
Thank you again for your valuable feedback.
Not a nice nursery
Not a nice nursery. I put my daughter in this nursery and only lasted a month they are only after the money here have to many kids not enough staff. Every time i dropped my daughter off and picked her up and kids were left crying they wasn't comforted. It was always hectic in the room. Teachers looked stressed with the children. My advice from a parent to a parent don't leave your child here.
September 2, 2024
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your feedback. I’ve sent a request via Trustpilot for additional information, specifically regarding which nursery setting this review refers to and any further details you’d like to share. Once we have this information, I will raise it with the relevant nursery or team members.
I apologise for the delay and appreciate your patience.
Not to be trusted
This company couldn't be any less transparent if it tried.
It's all so fake and manipulative.
July 5, 2024
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for sharing your thoughts. We’re genuinely sorry to hear that you feel this way. Transparency is something we value highly, and we are committed to being open and clear with both our employees and families. If there are specific areas where you feel we could improve in this regard, we would greatly appreciate your feedback.
We’re always looking for ways to improve and create a more transparent and supportive environment for everyone. If you'd like to discuss your concerns further or have any suggestions, please feel free to reach out to us at hr@kidsplanetdaynurseries.co.uk.
Thank you again for your feedback, and we hope to have the opportunity to address any issues you've raised.
I wouldn't recommend this nursery
I wouldn't recommend this nursery. Staff turnover seems high and no updates are given on children despite asking for these regularly. We forgot to inform the nursery that our child would be away for a couple of days and nobody called to check where she was etc.
October 4, 2024
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for your feedback. I’ve sent a request via Trustpilot for additional information, specifically which nursery setting this review relates to and any further details you’d like to share. Once we have this information, I will ensure it’s raised with the relevant team.
Thank you for bringing this to our attention.
If I could give lower I would.
If I could give lower I would.
Lack of duty of care, neglect, safeguarding. I wouldn't recommend this nursery to anyone. They don't inform parents of serious issues and conveniently 'no staff' to be able to speak to parents.
September 13, 2024
Unprompted review
Reply from Kids Planet Day Nurseries
Thank you for taking the time to share your concerns. I’ve reached out via Trustpilot to ask for more details, including the nursery setting this relates to, so we can better understand and address your feedback. Please know that your concerns are taken seriously, and I’ll ensure this is raised with the appropriate team once we have more information.
Thank you for highlighting this.
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