Kids Planet Day Nurseries Reviews 

196
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the wonderful staff who are caring, supportive, and go above and beyond to build strong, loving bonds with the children every single day. Reviewers consistently appreciate the fantastic indoor and outdoor facilities that provide engaging learning activities, ensuring a safe and happy environment for everyone. However, some customers also noted significant frustrations regarding persistent billing problems, funding delays, and stressful communication with the head office. A few other people also felt that recent management changes and staff departures have negatively impacted the overall consistency and operational standards across the nursery.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting that team members are incredibly kind, caring,... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences among... See more

Facilities

People report positive experiences with facilities, noting that the indoor and outdoor play areas are... See more

Location

Reviewers highlight ambiguous aspects of location with various sites up and down the country. Some consumers... See more

Customer service

Clients share negative opinions on customer_service, highlighting a consistent lack of communication and poor... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We love the nursery and the staff. However the finance side at head office is a nightmare. I don’t think we have ever had a bill that is correct. I also feel that there has been a lack of transparency... See more

Company replied

Rated 5 out of 5 stars

My child feels safe & happy at nursery which this puts me at ease when I leave him there. The staff are AMAZING - I couldn’t think of anywhere better to send my boy! His confidence has grown &... See more

Company replied

Rated 5 out of 5 stars

Lovely nursery for which we have been part of the family for 3 years. Caring staff who go above and beyond to create fun learning activities for the children. Great facilities inside and outside and t... See more

Company replied

Rated 5 out of 5 stars

We can’t speak highly enough of Kids Planet, Denbigh! The staff are brilliant - so caring and engaging with the children. The setting is very well set up to encourage creativity and independence. Acti... See more

Company replied


Company details

  1. Nursery School

Written by the company

Kids Planet Day Nurseries are an award-winning independent, family-led group of over 240 nurseries providing the highest standard of early years education and care. Each of our teams are committed to creating a unique, safe and secure environment where children are at the heart of everything we do, ensuring families feel secure and at home within our nurseries.


Contact info

3.7

Average

TrustScore 3.5 out of 5

196 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(196)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely disgusting and disappointing…

Absolutely disgusting and disappointing re how my wife was treated .

As an employee dismissed the day she came back from our holiday.

Bearing in mind her 6 months probation wasn't for another week .

Clearly certain managers need to be trained and understand certain needs etc re the people that work for them .

August 15, 2024
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your feedback. We’re sorry to hear about the experience your wife had. We understand your concerns and will review the situation to ensure that our staff is treated fairly and respectfully. If you have any further details you'd like to share, please feel free to reach out to us on hr@kidsplanetdaynurseries.co.uk

Rated 5 out of 5 stars

Great place to work

Great place to work, has a real family feel. Great people always happy to help! The nursery settings are lovely and ran by highly qualified teams. Couldn’t recommend enough have honestly never felt more settled and welcomed into a role.

July 11, 2024
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience working with us. Creating a supportive, welcoming environment where our team feels like family is something we truly value. We're glad to know that you feel settled and supported in your role.

Thank you for recommending us – it means the world to us! We look forward to continuing to work together. 😊

Rated 1 out of 5 stars

So disappointed with our experience at…

So disappointed with our experience at Kids Planet Sale, so much that we had to take our son out and put him in an alternative nursery where we had a significantly better experience. Note that Kids Planet Sale is no longer rated outstanding by Ofsted.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Kids Planet

Our nursery Shepherd Lodge were acquired by Kids Planet nearly three years ago and it's lovely to see our setting continue to thrive. There are so many qualifications, training and learning opportunities for staff members. We were Udeskole accredited last year and what a lovely journey it has been and continues to be. From making dens and exploring our local areas to campfires and woodwittling. It continues to be a great experience for the staff and children.
We have also had lot of money spent on new resources and enhancing areas of our nursery.

May 30, 2024
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for sharing your positive experience since Shepherd Lodge joined the Kids Planet family! It’s wonderful to hear that the nursery has continued to thrive and that there are so many opportunities for staff development. The journey to becoming Udeskole accredited sounds truly enriching, with all the exciting activities like making dens, exploring local areas, and even wood whittling. It's great to know that both staff and children are benefiting from these experiences. The investment in new resources and enhanced areas shows our commitment to creating the best possible environment for everyone. We look forward to continuing this journey together!

Rated 5 out of 5 stars

Outstanding nursery & holiday club

My children attend holiday club here, they love it, they get super excited about the activities, the facilities and the staff it’s such a wonderful experience and a fantastic way for the children to make friends during half term holidays!!
I also sent my son here, he loved the preschool room so much !! He made wonderful bonds with all the staff Charlotte, Nathan, Michelle, Lynsey everyone!!! , it’s such a wonderful thing to see your child be so excited about nursery, watching him develop and grow, learning so many new things, my son really enjoyed the sports sessions with Nathan and Kieran, they would change the sports often my son’s favourite was basketball and archery
Thank you to everyone at lytham lodge !!

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Best place to learn and grow for children and adults

I have loved my last four years working for Kids Planet Day Nurseries, I began my KP Journey at Kids Planet Lytham, working here gave me back the sparkle and love for working in childcare which I had lost after working in at a different company. After a year working as Outschool Co-ordinator at this site I moved to the amazing Bluebell Lodge site where I gained the confidence to take on more senior roles, becoming a room leader and gaining further knowledge in my role with support from a fantastic management team. Last year I moved to Kids Planet Ansdell where I became Deputy Manager, I also took on the role of Acting Manager whilst we found a permanent manager. The opportunities that Kids planet offer for professional progression and further learning is outstanding!

May 29, 2024
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for sharing your inspiring journey with Kids Planet Day Nurseries! It’s heartwarming to hear how your time with us has reignited your passion for childcare and helped you grow both personally and professionally. Starting at Kids Planet Lytham and progressing through different roles to Deputy Manager at Ansdell shows your dedication and hard work. We’re thrilled that you’ve had such positive experiences across our sites, and it’s wonderful to hear how our management teams have supported you every step of the way. We’re proud to offer opportunities for growth and learning, and it’s fantastic to see how you’ve embraced them. Here's to continued success and even more opportunities ahead!

Rated 5 out of 5 stars

Amazing nursery

My son attends Kids Planet Shepherd Lodge and absolutely loves it. The staff are so attentive towards him and they know him and his little quirks really well, which is really settling to know as a nervous Mummy.
They are always doing lots of lovely activities and I love seeing what he gets upto on a day on their app and we like to look back at the photos together on the weekend, where he talks about what he has been doing with such excitment.
I couldn't think of a better place to send my little one and I will be sad to leave when it's time for school.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Go Team Ansdell

Kids planet ansdell is a great nursery family nursery they welcome all families in with the biggest smile on their faces, all staff are so friendly and happy.
It’s a pleasure to be a staff member here I go home smiling and the children are so polite and well behaved.
#GoTeamAnsdell

May 29, 2024
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for sharing your experience at Kids Planet Ansdell! It’s wonderful to hear how much you enjoy being part of such a welcoming and friendly team. The positive atmosphere you describe, where both staff and children thrive, truly reflects the spirit of our nursery. We're thrilled that you feel so happy and fulfilled in your role, and it’s clear that the #GoTeamAnsdell pride runs deep! Keep up the great work—your enthusiasm is infectious!

Rated 5 out of 5 stars

Kids Planet Lytham Lodge

Kids Planet Lytham Lodge is a great setting. It’s in the heart of an amazing community which gives the children so many opportunities. Not only that but the staff are outstanding at what they do. The activities they create are lovely, all based on what the children are interested in and giving them so many opportunities. The staff are fully dedicated to their job and the children. The children come first in everything they do and the care they give them is outstanding! It’s a fabulous setting inside and out. Would recommend!

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Kids Planet is a fantastic company

Kids Planet is a fantastic company, having work across 3 sites and now currently kids planet Ansdell, I can say how much they support both staff and families.

The careers opportunities are amazing, offering a range of qualifications and training. There is so much in house support where nothing is too much trouble!

The opportunities provided for learners is incredible, from sports to outdoor learning, trips and more!

May 29, 2024
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your wonderful feedback! It’s great to hear how much you appreciate the support and opportunities that Kids Planet provides, both for staff and families. Your experience across multiple sites, including Kids Planet Ansdell, highlights the consistent dedication to professional growth and the enriching experiences we offer. We're thrilled that our range of qualifications, training, and in-house support have made a positive impact on your career. The variety of activities we offer, from sports to outdoor learning and trips, truly reflects our commitment to creating a dynamic and engaging environment for everyone involved. Thanks for being a part of the Kids Planet family!

Rated 5 out of 5 stars

My little girl has been going to kids…

My little girl has been going to kids planet lytham for a year now and it’s amazing she has learnt so much and absolutely loves going to nursery’s , they always have so many activities for the children to do. They have good play ground facilities outside which my daughter loves to go on . The staff are amazing always supportive and amazing listeners for if you have any concerns for your children. I highly recommend kids planet

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Our Ansdell nursery provides the best…

Our Ansdell nursery provides the best childcare experiences we give the children a safe and wonderful time providing sports, days out and a total positive time giving all the children the best experiences in their journey to school with all the children happy and giving everyday the best time ever

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Love Working Here

I was acquired by this company in June 2021 and have loved every minute of it. The opportunities for training are endless and so much money has been invested in the nurseries. It is great to see all the nurseries thriving and any worries that I initially had of being part of a larger group have gone as it is completely different to what I had expected.

May 29, 2024
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for sharing your experience! It's wonderful to hear that your journey with Kids Planet since June 2021 has been so positive. We're glad that any initial concerns you had about joining a larger group have been eased and that you've found the experience to be even better than expected. The investment in our nurseries and the endless training opportunities are all part of our commitment to ensuring both staff and children thrive. We're thrilled that you're enjoying your time with us and look forward to continuing this journey together!

Rated 5 out of 5 stars

Great company

Kids Planet provide high quality childcare!

May 15, 2024
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your kind words! We’re so glad to hear that you’ve had a positive experience with Kids Planet. Providing high-quality childcare is at the heart of everything we do, and we’re thrilled that it’s been reflected in your experience.

Thank you for your support and recommendation! 😊

Rated 1 out of 5 stars

I don't even know where to start from…

I don't even know where to start from If I'm being honest. I cannot even find words to explain how horrible this company is. Our nursery was owned by such an amazing person who sadly had to give the nursery away to this excuse of a company. The company only cares about money. That's it. I'm saying it straight to the point. You are a number. Nothing more, nothing less. They come in and take all of your furniture and toys and put them into big skips to give the nursery a 'new look'. I'm going to be honest, this new look is horrible. Everything is the same colour (wood coloured) and you're not allowed to have any colour in your rooms because you get told off by the area manager as it's too 'distracting' for the children. I'm sorry but, there isn't a single child that I know who doesn't like colour. They make it feel and look like you're in jail with all of the restrictions and the colourless rooms, it's horrendous. All of the staff are depressed and want to hand their notices in because of the way they're being treated. Sadly, our lovely management have their hands tied and can't do anything because they don't have the authority. We're underpaid and NOT APPRECIATED for all of the work we do. They just buy us donuts or pizza to say 'thank you' just as a formality. The area manager is horrible and thinks she's able to take things out of peoples rooms without their permission. So much ego from them as they think they're higher up and above us. They treat us so badly. Sometimes I come home and don't have the energy to do anything because of stressed I've been at work. I've been crying a lot more too because of all of this, guys please don't work for them because it will RUIN your mental health. Horrible people.

April 23, 2024
Unprompted review
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Reply from Kids Planet Day Nurseries

Thank you for sharing your experience. It’s clear that you’ve faced significant challenges, and I'm sorry to hear about the difficulties you’ve encountered. It’s important that employees feel valued and respected, and it's troubling to learn that this has not been your experience.

The feedback about the changes to the nursery environment, the treatment of staff, and the overall atmosphere is important. While changes are sometimes made with good intentions, they should support both children and staff positively. Thank you for providing your perspective.

Rated 1 out of 5 stars

Avoid

My daughter was 2 years old with speech delay when she attended kids planet. For a few weeks she was becomming extremely distressed when going to nursery even turning into the car park would cause her to get upset. One afternoon I decided to turn up unannounced at 2pm and thank god I did my daughter had been left in a wet Nappy for 6 hours. The staff tried to cover this up i caught one staff member mouthing "nappy" to another as I approached my daughter. I told the staff I would change her which was when I discovered my daughter was still wearing the same nappy I had put on her at 7.30am. when I questioned the staff they lied to my face. I removed my daughter immediately from this setting and logged a complaint. I had a meeting with nursery manager and area manager and was assured the situation would be dealt with appropriately and I would be updated this did not happen.

Previous to this my daughter was denied cordial juice which I provided in her water when I asked why this was I was told it was policy. I asked to see the policy and procedures and spoke to head office and surprise surprise there was no such policy.
Thankfully my daughter is now in a fantastic nursery and thriving with no thanks to kids planet Fazakerley!!!

Do not put your children in this nursery it is an absolute disgrace.

March 13, 2023
Unprompted review
Rated 2 out of 5 stars

Two Kids Planet Nurseries Unacceptable conditions

Had to pull some out from Poulton due to poor policy (kids being let in with high Temperatures (39c+), nappies not changed etc so pulled out.
Just been to visit another in Poulton which has also been taken over by kids planet and I was absolutely shocked at the condition (kids absolutely soaked and staff recognising it but not reacting), and the confidence that learning is optional and wrt reading ‘there are booked out’, really disappointing. The manager also did not know policy wrt hours etc.

Viewed another local which was outstanding on offsted and it reflected, even down to having to hand mobile phones in on entry and the staff enthusiasm and policies being presented and displayed.

Unfortunately this is the 2nd kids planet local and would not wish to enrol my son.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Our son goes to this nursery

Our son goes to this nursery, and we can not fault it! The staff in the room and management are fantastic, they go above and beyond to help our son, and the place is clean and extremely enjoyable for our son. Absolutely fantastic , one of the best nurseries around

March 8, 2024
Unprompted review
Rated 2 out of 5 stars

Staff turnover affects the kids

My son has been attending the same Kids Planet nursery since he turned three, and he's now four and a half.

The primary issue with this nursery is the consistent turnover of staff in his room. He forms bonds with certain staff members over a few months and generally enjoys his time at nursery. However, suddenly and without warning, they replace all the staff in the room. This has occurred three times in the past 18 months. Each time, my son becomes distressed about going to nursery due to the influx of new faces. This period of distress can last for weeks, if not months, until he becomes accustomed to the new staff members - and then the cycle repeats. With him starting school in September, more changes will inevitably occur in another six months, leading to further tears.

One would expect a large chain like Kids Planet to have better management practices.

Their facilities are adequate, but it seems their primary concern is financial gain. Perhaps the high turnover of staff is a result of them offering only minimum wage salaries - after all, it's a demanding job role.

March 5, 2024
Unprompted review

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