Bought a leather jacket but didn’t know if it was male or female but the customer service was very nice to help me change the size just incase. Now just patiently waiting for the item to ship and for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more
It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more
I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more
Company details
Written by the company
Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.
Contact info
4.1
Great
371 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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DON'T BUY FROM THIS WEBSITE UNLESS U WANT TO BE ROBBED
Terrible, absolutely dissatisfied and disappointing, order 3 x items and a free gift, I got the free gift and only 2 x of my items the 3rd is a mystery ive contacted KIIKIO I did get confirmation and all of sudden no response, so yeah 100 percent being robbed. Some customers on this review will give the a good star rating and good for them. But my experience with this online brand is poor dont order from them if you like disappointment. 👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾
August 27, 2025
Unprompted review
Reply from Kiikio
Thank you for your feedback. We sincerely apologize for the confusion regarding your recent order. One of the items you purchased is still in production, and we did not want to delay the entire shipment because of this. For that reason, we decided to send your order in two separate packages.
We are truly sorry for not including a clear notice about this in your first package. We are currently improving this process, and our shipping policy has been updated to reflect such situations. At the same time, we are testing new solutions to better inform our customers when multiple shipments are required.
Please rest assured that we are working hard to resolve inventory issues and minimize the need for split shipments. Thank you again for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
If you would like to check more details about your order, please feel free to contact us via email at we@KIIKIO.com
or send us a direct message on Instagram.
Wishing you a wonderful day
KIIKIO
GREAT find i loved it
such a nice find—cool stuff, good quality, and easy to order. My package came fast and everything looked just like the pics. Definitely shopping there again. i loved how everything fitted and its so so so cool
July 8, 2025
Unprompted review
Products were perfect quality
Products were perfect quality, lasting really well and I am more than satisfied. Pendant isn't cheap metal that stains your neck, and the shirt quality is comfortable.
September 24, 2025
Unprompted review
I'm really impressed with this jacket
I'm really impressed with this jacket! The fit is perfect.
September 22, 2025
The products are well made and are…
The products are well made and are perfectly represented by the images on the shop.
September 22, 2025
Unprompted review
Loved it even though it was too baggy
September 20, 2025
Unprompted review
Excellent product i love everything
Excellent product i love everything
March 21, 2025
Unprompted review
Great clothing MUST BUY
August 23, 2025
Unprompted review
Ordered 7 items on 9.8 (d.m) and heard…
Ordered 7 items on 9.8 (d.m) and heard nothing for a while and send a message to customer service and finally got confirmation that they were shipped. Well on 2.9 i got a package and it was only one of the items i ordered now back to customer service and got it sorted and a new confirmation that they have been shipped so on 17.9 I received 2 items and now I'm back to writing the customer service about where the rest are. Really disappointed wouldn’t recommend it's just a drop shipping company.
August 9, 2025
Unprompted review
Reply from Kiikio
Dear Customer,
We sincerely apologize for sending your order in multiple shipments and for any inconvenience this may have caused. We would like to explain the reason for the separate shipments. Some of the items you ordered are currently being restocked in our production. Due to differences in production processes, the time required for each item varies. To ensure you receive available items as soon as possible, we decided to ship those that are in stock first.
We understand this may have caused some misunderstanding, and we apologize for that. Please rest assured that we are a legitimate manufacturer with our own factory, producing and selling our products directly. You do not need to worry about product quality. While there may be minor shipping delays, we are actively working to resolve this issue.
Thank you for your understanding.
Best regards,
KIIKIO
My order took a while to arrive
My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.
September 15, 2025
I ordered 2 items 4 months ago
I ordered 2 items 4 months ago, asked for a refund 5 times,received 2 times a confirmation that the refund is processed, still havn’t seen any money.
Went on trustpilot for a review, got a new mail saying again that “the refund is processed haven’t received any money yet?” No I have not!!!!
May 9, 2025
Unprompted review
Reply from Kiikio
Dear Customer,
Our refunds are processed through your original payment method. You can check your card or payment account transaction history to see the refund from us.
Best regards,
KIIKIO
Liars DO NOT ORDER FROM THEM
Do not order from this place. I ordered a simple hat and had to contact them for a response. Trash!! They responded and said they can’t send the hat I ordered and wanted to give me a $10 discount. 😂😂😂😂. There response is a lie. They actually said in the email that what I ordered was out of stock. I ordered August 7, 2025 order #M23213249. Never got it. I had to email them. They never contacted me. I got an email last night saying my “refund,” will take 5-7 days. My account was charged and I have the receipt. We will see if I actually get. Their response to me on TRUSTPILOT IS A LIE. DO NOT ORDER FROM THESE PEOPLE.
September 10, 2025
Unprompted review
Reply from Kiikio
Dear Customer,
We would like to provide some clarification regarding your order. Your order was refunded because it was flagged by the bank’s system as a potentially risky transaction, which resulted in the cancellation of your order. For more detailed information, you may contact your card issuer directly.
Regarding your review, we believe there may have been a misunderstanding. We kindly request that you reconsider it, as we strive to provide the best service possible.
Thank you for your understanding and cooperation.
Sincerely,
KIIKIO
Dropshipping da aliexpress
basta fare una semplice reverse image search per vedere che vendono prodotti cinesi
February 2, 2025
Unprompted review
Reply from Kiikio
Dear Customer,
Thank you for your message. We welcome objective comparisons between KIIKIO products and items on platforms like Alibaba, but we hope such comparisons are based on facts and rational analysis rather than unsubstantiated criticism.
We firmly believe that strong brands are built through genuine consumer experience and long-term trust. While low prices may attract short-term attention, only quality, design, and integrity can sustain lasting loyalty. KIIKIO is committed to investing in materials, craftsmanship, and service—never compromising quality for quick profits. The market will inevitably eliminate inferior products, while brands that are truly trustworthy will stand the test of time.
We appreciate your attention and support, and we hope you experience KIIKIO’s dedication through our products.
Sincerely,
KIIKIO
DO NOT ORDER FROM THIS COMPANY.
DO NOT ORDER FROM THIS COMPANY.
I purchased from this brand after seeing an advertisement on IG. Seemed to be legit.. I ordered in June of this year. Waited a month and nothing arrived, I reached out the company and they responded that they didn’t have the color options I chose. I never received any notification. I agreed on another color and they said they would ship it. Fast forward to July. Still nothing and when I reached out they seemed confused about the whole order and said that it was no longer in stock. I requested a refund. They said it would be processed in 7 days. It’s August 28th and I have yet to receive a refund. I had to reach out to my bank to get help. Seems like a scam… DO NOT ORDER FROM THEM!
August 28, 2025
Unprompted review
Reply from Kiikio
Dear Customer,
We sincerely apologize for the delay in processing your order. Recent internal personnel changes may have caused temporary miscommunication within our support team, impacting order handling. We deeply regret any inconvenience this may have caused.
If your order remains unprocessed, please contact us again via Instagram or email. We will prioritize your case and resolve it promptly. Thank you for your patience and understanding as we work to improve our service reliability.
Sincerely,
KIIKIO
website will take ur money, you've been warned
I know my package is gonna be just trash and probably messed up knowing this is a drop shipping company with like 5 monthly purchases they cant keep up with (even with the fake 150k followers on social media) but I seriously just want it to ship I ordered it a long time ago and nothings happening like bro at the very least ship my garbage bro 😭
August 26, 2025
Unprompted review
Reply from Kiikio
Dear Customer,
We sincerely apologize for the delayed shipment! Could you please confirm if you have received your order? Our standard processing time is 5-7 business days. If you haven’t received shipping confirmation beyond this period, please contact us via Instagram or email, and we will promptly investigate and prioritize your case.
Thank you for your patience and understanding. KIIKIO is committed to improving our service for you.
Sincerely,
KIIKIO
Absolute scam company
Absolute scam company, got the wrong item and the return process is outrageous. They would take days to respond and ask if you want a $5 credit.
I have exchanged over 20 emails with them and they have still yet to give me the address to ship back.
August 25, 2025
Unprompted review
Reply from Kiikio
Dear Customer,
Thank you for your message. We will work on improving our response time. Due to the recent increase in order volume, our customer inquiries have also risen sharply, and we are currently training more staff to handle this.
Regarding the return process, we would like to clarify that you only need to submit the required information to begin. Please check your previous email records and provide the necessary details so we can start the process immediately.
As a legally operating store with over 150,000 followers across platforms, our reputation is built on quality, design, and service. If you have received a product you are not satisfied with, please contact us via Instagram or email with the relevant information, and we will handle the return for you. Additionally, if you received a damaged item, we will provide $15 to cover return shipping costs.
Thank you for your understanding and support.
KIIKIO
SCAM WARNING
SCAM WARNING: Do NOT purchase anything from Kiikio. Kiikio will take your money, refuse to honor their refund policy, and leave you stuck with garbage.
August 12, 2025
Unprompted review
Reply from Kiikio
Dear Customer,
Thank you for your feedback. We provide return and exchange services for every customer. To initiate the process, you only need to provide our support team with the reason for return/exchange and photos of the product. There is no situation in which we refuse a return or exchange.
For more details, please refer to our Return & Exchange Policy: https://kiikio.com/pages/return-exchange
. If you have any questions, please feel free to contact our support team.
Wishing you a wonderful day,
KIIKIO
a week after making the purchase
a week after making the purchase, the status of my order has not changed, it is impossible to track the parcel on the website because it is not there, and no one has answered my questions for 5 days, neither on Instagram nor by mail
August 26, 2025
Unprompted review
Reply from Kiikio
Dear Customer,
Thank you for your feedback. We would like to explain the delay in responding to your messages. Due to adjustments within our support department, our response time was affected, and we sincerely apologize for this. We will fully restore our response efficiency within this week. Thank you for your patience and understanding.
Regarding your mention of a package not being processed for over 7 days, we will promptly check with our warehouse to ensure that no packages are overlooked. We will make the necessary adjustments as quickly as possible. Thank you again for bringing this to our attention.
Wishing you a wonderful day,
KIIKIO
Great customer service
Great customer service! I had a few questions about my order and they helped me right away. Will definitely be ordering from them again.
August 25, 2025
Unprompted review
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