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Review summary

Created with AI, based on recent reviews

Looking at 260 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting that items are well-made, durable, and often exceed expectations. The customer service team is frequently highlighted for being helpful, responsive, and efficient in resolving issues, with many appreciating their quick and professional assistance. People are also very satisfied with the unique style and variety of clothing offered. However, some customers experienced issues with their orders and the delivery service. A few people reported receiving incorrect items, wrong sizes, or products that did not match the advertised images. There were also instances of slow shipping times, with some orders taking longer than expected to arrive, and a small number of reviewers mentioned difficulties in getting refunds for undelivered items.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the high quality and unique style of... See more

Quality

Reviewers mention positive feedback about quality. Many customers are satisfied, highlighting the high... See more

Order

Users describe ambiguous interactions with order. Many customers report significant issues, including wrong... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team's responsiveness,... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some consumers reported fast shipping, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought a leather jacket but didn’t know if it was male or female but the customer service was very nice to help me change the size just incase. Now just patiently waiting for the item to ship and for... See more

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more


Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.


Contact info

4.1

Great

TrustScore 4 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

would shop here again

At first I was a bit scared that my clothes will not come, until an event i had to go to. I texted kikkioon instagram, explained it to them, and they have helped me. They replied to my messages, and managed to get my order before my event.

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

ridiculously overpriced returns

I just had to pay 50€ to return the article that didn't fit me, that's stealing!!

December 18, 2025
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We’re very sorry for the inconvenience this situation has caused you. Each of our products has a size chart available on the product page. We recommend choosing your size based on the chart (e.g., bust, shoulder, and length measurements) and your usual fit preference to help avoid sizing issues.

Regarding the shipping costs incurred during returns/exchanges, we truly understand your concern. According to our return policy:

If the return/exchange is caused by us (e.g., wrong item/color/size sent, or a product quality issue), we will provide a shipping compensation.

If the return/exchange is due to customer preference or sizing selection, shipping compensation is generally not provided.

That said, our support team will still offer a suitable solution based on your order details. You may choose between a compensation option (if applicable) or alternative solutions.

If you have any questions, please feel free to contact our support team and we’ll be happy to help.
Have a wonderful day,
KIIKIO

Rated 1 out of 5 stars

They will take your money and never send your item

Ordered a winter jacket for my son in November and here we are in -10 weather and no coat at the end of December. They said they didn’t have it in stock and they can still ship it once they order it but I told them to just refund the money which they didn’t. I had to file a claim with my bank and the Shopify website. I see that they are always active on Instagram posting items and trying to rip off more people. Scammers.

December 14, 2025
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We sincerely apologize for not shipping your order in a timely manner. Orders are usually processed within 3–5 business days, and delivery typically takes 7–15 days, depending on the logistics carrier and local delivery conditions. If your order has not been shipped within the expected timeframe, it may be due to the item being temporarily out of stock and currently being restocked.

We do our best to contact customers regarding restocked items, but we may not always be able to notify you immediately. You are welcome to reach out to our support team at any time for the latest updates, or to request an exchange or a refund.

Wishing you a wonderful day.
KIIKIO

Rated 1 out of 5 stars

Took my money and didn’t send item

December 14, 2025
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We sincerely apologize for not shipping your order in a timely manner. Orders are usually processed within 3–5 business days, and delivery typically takes 7–15 days, depending on the logistics carrier and local delivery conditions. If your order has not been shipped within the expected timeframe, it may be due to the item being temporarily out of stock and currently being restocked.

We do our best to contact customers regarding restocked items, but we may not always be able to notify you immediately. You are welcome to reach out to our support team at any time for the latest updates, or to request an exchange or a refund.

Wishing you a wonderful day.
KIIKIO

Rated 5 out of 5 stars

Just amazing

They’ve got beautiful clothes and they’re amazing and available everyday. Even the delivery times are not too long. It’s just perfect

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

When I saw this hat

When I saw this hat, I knew I had to have it! The design and quality is unmatched! Will be buying more from Kiikio in the future.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fur boots and jacket with fur (amazing)

I ordered 2 things from this website, boots and a jacket with fur.
Excellent quality.
The jacket is warm, the fur does get a bit stuck in the zipper but other than that it's perfect! Very comfortable.
The boots (with the fur) are also very warm with some sort of sherpa lining on the inside. Feels like im walking on clouds, so so comfortable.
Excellent website with quality products!

November 30, 2025
Unprompted review
Rated 2 out of 5 stars

Servise and quality

They tried to scam me twice and couldn't answer me properly if I could exchange one size for another. Just wasting my time. Yes, they answer quickly, but not directly to the point and wierdly trying to circumvent your offer to get their way. The quality of the clothes is pretty good, the delivery not so much. Overall, I do not recommend, because of the service, at least for me. Or you need to be 100% sure you have right size and pray its not damaged, because the pricing and negotiation isn't worth your time.

December 9, 2025
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

Thank you for your feedback. We sincerely apologize if our service did not feel smooth or convenient for you. Your feedback is very important to us, and we will use it to further improve our customer support.

Please note that our return and exchange policy includes different procedures depending on specific situations. You may review the policy to determine which category applies to your case. If you have any questions or need assistance, feel free to contact our support team, and we will do our best to provide you with a satisfactory solution.

Wishing you a wonderful day.

Kiikio

Rated 5 out of 5 stars

Very satisfied customer

The items I have received from Kiikio are of great quality, true to fit and my Son was very happy with his jacket. There was a shipping error on my part and their customer service was superb! They got back to me immediately and corrected the problem at no extra cost to me! I will definitely be shopping with them in the near future!!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with their services!✌️🥹🔋

I had an amazing experience with Kiikio. Their customer service was fast, helpful, and very professional. I needed to change the size on one of my items, and they fixed it right away with no issues. The communication was clear, polite, and reassuring throughout the process.

I really appreciate how smooth and easy they made everything. I definitely recommend Kiikio and will be shopping with them again!

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

They dropship from a Chinese website…

They dropship from a Chinese website called Taobao for a much higher price.

November 26, 2025
Unprompted review
Kiikio logo

Reply from Kiikio

Hi! 😊 Thanks for sharing your thoughts.
Just to clarify — our products aren’t dropshipped from Taobao. We design and produce most items in our own factory, and some are made in collaboration with independent designers. This helps us ensure quality and unique styles that you won’t find elsewhere.

We truly appreciate your concern and are here if you have any questions! 💛

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