KILROY Reviews 

So good if you want to travel but not alone the first time. You get so much experience and you feel so much safer traveling with others even tho you don’t know them first, because you will get to know them under the trip

I made a mistake when booking my flight ticket and the Kilroy Team helped out very professionally!

My partner and I recently booked our move to Australia through Kilroy and have had the best experience with them. We booked the WHV package which included so much reassurance once we landed and help anytime we needed. Faye was so fab and would recommend her to anyone thinking of doing the same!

I bought my ticket A'dam Buenos Aires unfortunately via Kilroy. My mother died a some days before my trip back to Amsterdam. I couldn't reach the agency the weekend before my trip and they told me to sort it out with the airline, Air Europa. They were kind and gave me an email to send the relevant information of the death, and agreed on giving me 45 days to change the ticket. However they told me the agency, Kilroy, had to do the change themselves. They gave me a direct number for agencies, to assist Kilroy with the change. Kilroy insists that the change is impossible and I am stuck in a very sad situation having to deal with this between the airline, who gave already permission, and Kilroy, who says they can't do anything, which is not true.
Advise: never ever buy a ticket via KILROY!!!!!

Edit: We now have two out of the three e-tickets and we hope everything will go well until then.
As for one of the tickets,the booking was cancelled and the money was sent back to my account.

My boyfriend and I are planning a family holiday to Brazil, and together, we spent over 4,300 euros on flights. However, two of our three bookings were unexpectedly canceled within minutes of completing the payment, which seems highly unusual.

Here are the details of the situation:

- I purchased flights for myself and my child to Brazil, for 05/08/25. However, I did not receive any invoice not e-ticket, but the money was for sure taken from my bank account.
- My boyfriend booked flights for himself and his son for 11/08/25, and he received an e-ticket but no invoice.
- He also purchased return flights for all four of us to Brussels on 23/08/25, and we did receive an invoice for this booking but no e-ticket, instead an error message, the money was taken from our family account though.

It is difficult to understand how one flight (for 11/08) was processed successfully, and my boyfriend received the e-ticket, while the other two flights were canceled immediately after payment. We are now left with 3,400 euros in flight costs but no tickets or proper documentation for the majority of our bookings, and risking to lose the other 900+ euro booking in case this issue does not get resolved.

Adding to our frustration, we’ve encountered difficulties with customer service, as they do not seem to operate on weekends, the online support is simply inexistent. After reading numerous reviews, I am increasingly concerned that we won’t receive our refunds in a timely manner, and that the cost of purchasing new tickets will continue to rise.

I truly hope I am wrong and that this situation is resolved quickly. I would greatly appreciate your urgent attention to this matter and a clear update on how you plan to address our concerns.

I booked a trip from Oslo (Norway) -Cusco (Peru) with Kilroy. A 10 days trip, so it was a tight schedule to do all the things I came to do/see. The flight from Madrid to Lima with Iberia was delayed, which meant I missed my connecting flight to Cusco. I had to wait 4 hours to get a new flight, which means I missed out on the planned activities I had on that day. I contact Kilroy and ask them to move my return flight from 7.50 on Sunday morning to the 17.15 flight in the afternoon. It was the same airline, so it was just a matter of changing the departure so I get the opportunity to do the activities I missed out on. Kilroy replies that since the delay was on the trip to Cusco I can’t change the departure. And if I want to change I will have to pay them a fee of 2718 NOK (250 dollar) and also pay additional money for the later flight because apparently it’s not their responsiblity. I contact Iberia directly and they say I have to take it directly with Kilroy as I booked through them. I find Kilroys customer service quite horrible, they don’t care about finding a solution for the customer - other than cashing in more money. I see there are a lot of amazing reviews about Kilroy and how their customer service is so outstanding. To me I’m pretty sure these must be a lot of fake reviews, because they don’t match up with reality. If you are booking a flight I suggest you stay far away from Kilroy, even if their prices might be a little cheaper it’s not worth it in the end! If I could give 0 stars I would…

They won't ba e shuttles to the airport. Be careful

I love the kilroy trips.
A great way to get to know fellow travelers from scandinavia and see the local culture with a local guide. A great way to be a more relaxed backpacker as everything is planned out for you.

I will recommend using Kilroy to anyone planning their first ever solo trip. I was in contact with Mia during the planning of my trip, she booked my flights. Even when i added another destination pretty late, she incorporated it into my trip.
She also gave me great advice and tips for solo travelling from her experiences.

It was amazing! Was very nervous but I just did it and it was the best decision ever!

Great first time trip for someone who wants to travel with others! I have been traveling alot in Europe but never Asia and it was so nice to learn the culture and the language from our guide. This is the best and most valuable experience you can choose. You get so much for your money! I traveled 18 days in Bali, Gili and Lembongan and paid 5000€ for the trip and used 1000€ on the trip and it felt alot before, but after the trip it was all worth it! There is a guide 24/7 on the whole trip, there is planed activities and the option to take free days or join even more activities (that is not included on the trip)! I wouldn’t have the energy to plan this trip my self!

Got a lot of help and loved the trip. Went on a tripmates tour to Sri Lanka and the Maldives:) Made really good friends, and did a lot of exciting stuff! Absolutely would reccomend

Another great experience with Kilroy, used them twice now, Riley Booth is always a legend, helped me get the cheapest flights and gives great advice. Much appreciated - Richard

Great service and quick response when we asked for help rebooking our flight asap. Would definitely recommend Kilroy any time!

The pricing is misleading and the customer service has plummeted to trash.
I bought tickets that stated 3300 and it had a 2.5% discount if you pay using your netbank.
I did that. However it charged me the full rice and not 83e discount.

The customer service is trying to gaslight me claiming the discount has been applied and the original price was 3383e. Even though even the math isn't mathing here. 2.5% out of 3300 is 82.5 and 2.5% out of 3383 is 84.5
Not 83.
So they're clearly being dishonest here with the pricing.
On top of that it doesn't show anywhere that the prices showing already include the 2.5% discount. Nuh-uh.

The resolution the customer service is giving: cancel my entire booking and refunding me. Which will not only take time to get the money back but wasted my time of getting fair priced tickets as they only go up in price with time.

So thanks but no.
I just know that next time I'll be taking my business elsewhere.

I've used Kilroy for atleast 10 years and spent thousands and thousands on their services. This however is showing that it's going downhill and customers are not appreciated at all.

EDIT.
The flat out lies here. Smh.
They canceled my booking saying it's because my airline canceled a flight and they were unable to give me a new flight.
They never "offered a refund to be nice"
Also your math isn't mathing.

3383eur - 2.5% = 3298.43eur (discount amount 84.57eur)

Sir. You're not adding 2.5% to the 3300. That's not how discount calculation works.

Please stop the Gaslighting and bad customer service.

Great services; they offer a wide variety of trips so that there's something there for everyone. I've booked a two-week trip with them twice so far and I would definitely do it again. My most recent trip was a trip to Morocco. I've seen so many highlights in such a short amount of time that I would not have been able to see doing it by myself. The communication with my travel specialist, Mirthe, was clear and helpful. I knew what to do and what to expect and when something unforeseen came up, she communicated it through to local contacts in Morocco.

Highly recommended. Good customer service with a reliable service.

I have recently booked with Kilroy via Meg for my upcoming trip and I couldn’t be more excited! She went above and beyond to make my trip everything I could have dream off and more.
She has made a perfect itinerary for me, she was friendly and professional and I couldn’t recommend Kilroy more!!
Also if you don’t follow them on socials please do as they do amazing, interactive, fun things for everyone to get involved with and even for people to attend!

I have booked my trip through Kilroy and feel very misleaded about the trip. On the website there was no information about how intense this trip would be. I was not familiar with G Adventures' (the actual tour operator) style of traveling and would have never booked this trip had I known how the trip would actually look like. It was only until AFTER I booked (& paid) through Kilroy, that I got the itinerary and documents where it is stated under 'Health': "When selecting your trip please carefully read the brochure and itinerary and assess your ability to cope with our style of travel. Please refer to the Physical and Culture shock ratings for trip specific information'. But it's a bit hard to assess this if I do not get the full information to base that judgement on until after I book? Also there is not even a shock rating to be found on the Kilroy site? More importantly; the itinerary STILL wasn't a full representation of how intense the trip would be. With departure times of 04:00/05:00 every morning, traveling 7-8 hours a day, a full program in the afternoon and then diner with the group, I found it very intense. I simply couldn't enjoy the trip cause we were rushing through all the places (we've seen 13 cities/places in 19 days). On the days were we weren't traveling and had time for excursions, I was busy recharging from the long travel days. I felt like I couldn't keep up and even got bronchitis during my trip, after sleeping in the night train with cockroaches, right under the A/C. I had to cut my trip short (supposed to do 30 days), because I was exhausted, there was no time to rest and my antibiotics therefore weren't helping. Another complaint I have is that I have called Kilroy prior to my trip to ask if it was possible to get my own room, but they told me that wasn't possible, however all the others in the tour said they did have that option. I ended up paying a lot of money at all the accomodations to get my own room anyway. In the travel documents I got from Kilroy the following can also be found: 'If the trip deviates seriously from what was booked, this must be reported on site asap to the service provider or tour guide concerned so that a solution can be sought. If this is not available, please contact Kilroy.' In my opinion, the trip deviates seriously from what was booked, as there is nothing on the site about the intensity of the trip, the early mornings and the long travel days. I also reported this to Kilroy immediately, on day 1 (after hearing the actual program), but when I contacted them later on because I had to quit the trip, they did little to nothing to be of service or to help me. The only great thing about my trip was CEO Chenda, who always tried to help me with everything, like bringing me to the hospital and help my book my own room on the spot. I still got to see a lot of beautiful things, for which I am grateful, and my group was so lovely. However, as I said, I would've never booked this trip had I known how it would actually be.

Terrible experience - no customer service and left exasperated. I certainly would not consider using this company again