KILROY Reviews 

1,417
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

We recently booked flights to Sri Lanka through Kilroy, and unfortunately the experience has been extremely disappointing. Our flights were cancelled due to the situation in the Middle East,... See more

Rated 5 out of 5 stars

I have recently booked with Kilroy via Meg for my upcoming trip and I couldn’t be more excited! She went above and beyond to make my trip everything I could have dream off and more. She has made a... See more

Rated 5 out of 5 stars

I don't normally take the time to write a review, but felt I should do for Kilroy travel. Last December, I had a likely work trip to Santiago, Chile, and wanted to see if it were possible to also fly... See more

Rated 5 out of 5 stars

Great customer service in general. Got a refund from Emirates through them. Offered diffeent alternatives when emirates rescheduled my flight. Overall pretty happy eith this company. Will use them... See more

Company replied

Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Tour Agency

Written by the company

Since our early beginnings, our purpose has been to make travelling easy by offering tailor-made expert advice and affordable trips for young people. We specialize in tailor-making exciting and unique travels, full of thrills and personal growth, for modern-day explorers. By combining our knowledge and experience with the travelers’ specific needs, we help them go on the trip of their dreams – whether that entails secluded beaches, deep jungles, big cities, dusty villages or white mountaintops. KILROYs concepts stretches across school- and study trips for young learners, gap year travel, round-the-world flights, volunteering as well as meaningful vacations for the curious minds.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,417)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Free-diving in Indonesia!!

Dont hesitate to book your trip with Kilroy Re-breath. I had the best experience free-diving in Indonesia. The instructors were very knowledgeable and kind. Even though free-diving could seem like a daunting task at times you felt very safe with the instructors. The yoga and meditation made the free-diving so much better.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Meg at Kilroy

Meg at Kilroy has been nothing but amazing throughout my booking, she was super attentive and patient with me! Would highly recommend to anyone who needs a hand booking their trip.

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great costumer service

Great costumer service. Rapid response. Happy to book with Kilroy any time again.

November 27, 2023
Unprompted review
KILROY logo

Reply from KILROY

Dear Max

Thank you very much for you review.
We are happy that we were able to help you and are looking forward to welcome you back again.

Kind regards
Frank Nørgaard
Online sales support supervisor

Rated 5 out of 5 stars

Great travel agents

The travel agents of this company really helped me with putting together my trip to South Africa. And they’ve done a real good job! I loved every single part of my trip and will come back to Kilroy for my next big trip!

November 21, 2023
Unprompted review
KILROY logo

Reply from KILROY

Hi Bas,

Thank you for your positive review. We're happy to hear that you loved our service and your trip! We love to see you back when booking your next trip.

Kind regards,
Team KILROY!

Rated 5 out of 5 stars

I would like to thank online sales agents from Kilroy

I would like to thank online sales agents from Kilroy Frank, Trina, Ida for good service, thoughtfulness, quick answers and being ready to help. I am very satisfied with how they are ready for the customers. I speak from my experience.They helped a lot in booking tickets and arranging assistance.

November 10, 2023
Unprompted review
KILROY logo

Reply from KILROY

Hi Nadja

Thank you very much for your review.
We always strive to give the best possible service towards our customers. We are happy that we could help you as well.
Wishing you a good day.

Kind regards
Frank Nørgaard
Online Sales Support Supervisor

Rated 5 out of 5 stars

Sweeds, go to Australia!

I travelled with Kilroy to Melbourne the 28th of October and arrived the 29th, with the activity week starting the 30th. The activity week was wonderful and we saw everything, awesome! Sofia from Kilroy helped me with every step through the planning and all required information with fast responding through email. If you're thinking about going, then do it, and Kilroy is a really good company to help you with it, according to me!! :)

October 28, 2023
Unprompted review
Rated 5 out of 5 stars

Surf camp + touristic trip to USA

Perfect preparation of travel, always taking into account our requirements and personalities. Surf camp, flights, hotels and touristic information prepared and received with incredible professionalism and care. Emma from Kilroy Netherlands was great all the time.

August 13, 2023
Unprompted review
Rated 5 out of 5 stars

Refund tickets

Unfortunately our flight, booked via Killroy, was cancelled by Lufthansa 1 hour before departure
I contact Kilroy about this and within a few hours we get the info that the money will be refund and we can book a new flight to Vietnam
Great service

July 15, 2023
Unprompted review
KILROY logo

Reply from KILROY

Hi Frans

Thank you very much for the positive review!
We always strive to give the best possible service towards our customers, especially when the airlines sometimes cancel a flight.

We are looking forward welcome you again in the future.

Kind regards
Frank Nørgaard
Online Sales Support Supervisor

Rated 1 out of 5 stars

Prices keep climbing up

Tried to buy 4 tickets from Amsterdam to China. The initial price started off around € 4,500. Whenever I tried to confirm my purchase the website prompted me that it was not possible to book my tickets and, of course suggested a slightly more expensive option. When I tried to confirm that, I received the same message. We did this a couple of times until the price climbed up to € 6,000. Feels like a scam

May 18, 2023
Unprompted review
KILROY logo

Reply from KILROY

Dear Attila

We are so sorry for the inconvenience on our website. We have alot of traffic on our website and if there is very limited seats left on some departures it can unfortunately happen that other customers has bought the ticket meanwhile and therefor the system will give you the next available booking class which often is more expensive. We have been in contact with you over email to try to resolve this matter in the best possible way.

Again we apologize for the inconvenience and wish you a good day.

Kind regards
Frank Nørgaard
Online sales support supervisor

Rated 5 out of 5 stars

Around the globe with Kilroy

My friend and I booked Kilroy to plan our world trip, because we didn't feel, that we had the time and know-how to do it ourself. At first we were skeptical, but after our first meeting with our travel agent, Casper Bjerregaard, it was clear, that this was the way to go. Casper planned the trip exactly like we wanted it, and put planes together, to save money, that we could have never by ourselves.
During the journey, we wanted to book a trip in Vietnam, but didn't know which one to go with. We contacted Casper, and he knew exactly the partner to cantact, and booked the trip for us.
Furthermore, their service is really cheap.
If you're planning a more complex journey, with multiple countries, Kilroy is the way to go.

October 20, 2022
Unprompted review
KILROY logo

Reply from KILROY

Hej Viktor!

Mange tak for din flotte anmeldelse!

Det er super godt at læse, at Casper har været behjælpelig med at strikke en fantastisk tur sammen til jer, og at I kunne få god hjælp undervejs til en god pris :)

Vi glæder os til at høre mere om rejsen og kunne hjælpe jer afsted igen en anden gang.

Med venlig hilsen
Jannik Hansen
Sales Manager

Rated 5 out of 5 stars

Great customer service

Great customer service in general. Got a refund from Emirates through them. Offered diffeent alternatives when emirates rescheduled my flight. Overall pretty happy eith this company. Will use them again, and my experience took away my initial worries of booking through this OTA.
They defended my interests at Emirates well.

March 29, 2023
Unprompted review
KILROY logo

Reply from KILROY

Dear Kurt

Thank you very much for your review and nice feedback.

We always try to do our outmost for our customers. We wish you a good day and welcome back next time you need to travel.

Kind regards
Frank Nørgaard
Online sales support supervisor.

Rated 5 out of 5 stars

Excellent VISA guidance

The service at Kilroy is very well. They provide excellent information and guidance. Their communication is perfect, they are clear and they provide just perfect service, regarding VISA services, but also when booking a trip. I would book at Kilroy again. Especially thank you to Linnea for your help!

March 8, 2023
Unprompted review
Rated 1 out of 5 stars

Their website shows the wrong prices…

Their website shows the wrong prices again and again. I thought they would fix the problem and waited for a week, but sure enough, same thing keeps happening.

December 2, 2022
Unprompted review
KILROY logo

Reply from KILROY

Hi Niklas.
So sorry to hear about your experience on our website.

We at Kilroy always strive for the best customer experience and that includes to have the correct prices on our website. We would like to investigate into what have gone wrong.
You are more than welcome to send us an email on Help@kilroy.net with the details so we can help you.

Kind regards
Frank Nørgaard
Online sales supervisor

Rated 1 out of 5 stars

very sorry to give a 1

very sorry to give a 1. I have tried to process a booking many many times and it just doesn't get through. I was told it is because of a new booking system, but after the problems were supposed to be solved - I still couldn't make a booking. On the positive: last time I had a good experience with the booking.

October 25, 2022
Unprompted review
KILROY logo

Reply from KILROY

Beste Luuk,

Wat vervelend om te lezen dat het niet is gelukt om een vliegticket te boeken via onze website. Het lijkt erop dat dit door technische problemen komt. We hebben echter geen andere klachten hierover binnen gekregen.

Ik raad je aan om ons een mail te sturen via travels@kilroyworld.nl. Hopelijk kan 1 van onze reisspecialisten je verder helpen met het boeken van een vliegticket. Graag zien we dan een positieve review tegemoet!

Fijne dag.

Michel
Sales Manager
KILROY NL

Rated 1 out of 5 stars

Croatia & Monte Negr0 combo tour

Did a combo tour set up by an agent which started with a 8 day luxury sailing in Croatia and followed by a 5 day coastal tour in Montenegr0 I was traveling with my 16 year old son and this was his birthday trip and my agent was quite aware of this, still he booked us a room with a single large bed in Split our first stop before the sailing so there we had to spend the night sharing a bed. The actual cruise was quite nice and this is something I would defenitly reccomend. When we came to our next leg on the other hand we were transported with the cheapest possible bus over to Monte Negr0 and there we had 5 nights on random backpacker cheap filthy guesthouses where we shared beds with each others and restrooms with other guests, this is fine in it self when you are traveling under those conditions and perhaps on your own or with friends or partners, but not with your kid. And when you book a combo tour with a luxury cruise ship and from there you are sent to the cheapest guesthouses available on location it is just so out of tune with what you are expecting and what you believe you are buying. I work in sales myself and I just dont understand how a agent can combine these two trips and not look into the accomidations in the second part, talk about not reading the room. Also we were never given detailed information regarding the accomidations and we were missing vouchers for most of everything the whole time. Our agent was young and arrogant and eager to sell but reluctant to service the sale afterwards. We paid around 1.400 euros for the Monte Negr0 part but on site we got receipts from the activities totaling to around 300 euros in actual costs.

August 3, 2022
Unprompted review
KILROY logo

Reply from KILROY

Dear Halldór,

We are terribly sorry that your experience with KILROY hasn't lived up to expectations.

As you know, we are currently in contact with the supplier to receive more information on their end and to fully establish what went on and the inclusions. We will revert and get back to you as soon as possible with an answer and hopefully a common ground that is satisfactory.

Kind regards
Ingólfur Héðinsson
Sales Manager

Rated 5 out of 5 stars

Great experience with Kilroy Norway

Kilroy office in Norway has been great, and I really appreciate it!
Our flight schedules have been changed/cancelled by the airlines sereval times, and Kilroy has always offered prompt help. The customer service always answers my phone calls.

I totally recommend Kilroy :)

July 11, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service

My sons got tickets to Sweden with SAS via Kilroy. Their flight is in risk of being cancelled because of a strike. SAS offers their custumers to change their bookings without any extra cost. But if you have bought your tickets via travelling agent you have to go through them. Thats were our problem began. Kilroys online department does not answer many phonecalls so my sons could not change their tickets. Terrible service.

June 27, 2022
Unprompted review
KILROY logo

Reply from KILROY

Dear Jon,

Sorry to hear about this – however, none of us can remember a case like this, and we cannot find anything with your name in our booking system. Our phones have been open as usual, and apart from yesterday (27/6) between 10 and 11, there was only a very small phone queue (average waiting time 2 minutes 10 seconds). So we do not really understand. Can you please try and contact us again, either via phone (+45 33 48 07 75) or mail (help@kilroy.net). If you have an SAS booking with departure until 3rd of July we can rebook you free of charge of course.

Kind regards
Kevin
Head of Online Sales

Rated 5 out of 5 stars

Kilroy is best i had a good experience…

Kilroy is best i had a good experience with kilroy good service good communication thank you kilroy i trust you.

June 17, 2022
Unprompted review
KILROY logo

Reply from KILROY

Dear Umar,

Thank you for your nice words – very warming.

Looking forward to serving you again next time,

All the best

Kevin
Head of Online Sales

Rated 5 out of 5 stars

Thank you Kevin, thank you Kilroy

Due to Corona our trip to South Africa was cancelled. SAA almost got bancrupt, and after a restart was only flying in Africa, and no more flights to Europe. So we were stuck with two business class tickets, that couldn't be used. Kilroy gave us the information that it might be possible to get vouchers. After a little fight with SAA, we got those but we still couldn't use them for flying to Sout Africa. And then, halleluja to Kevin, we got a message form Kilroy that they could refund us the vouchers in Euro's!! Within a day ( after 27 months!) we have our money back! Thank you Kevin, thank you Kilroy!!!!!!!!

May 19, 2022
Unprompted review
KILROY logo

Reply from KILROY

Hi Leo

Thanks very much for your nice words,

Hope you will be able to go to South Africa another time around 😊

Kind regards
Kevin
Head of Online Sales

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