KILROY Reviews 

Wanneer het aanvragen van wijziging in tickets wordt beantwoord met...

"Thank you for your mail.
Your ticket is with Singapore Airlines so we cannot change it for Qatar flight.
Have a good day!"

Dan gaat er echt iets mis met de klantenservice...

I was in South Africa on the volunteer program. I had a wonderful experience and Kilroy was so helpful with the booking! Big thank you to Kilroy!

My boyfriend bought a ticket to Vietnam through this website, and they are giving out false information saying you can't board the plane under certain circumstances. This traveling agency lie to make you refund the ticket in any way possible. And the refunding fee is not LOW! Also we called them and they had a rude attitude and talked over me and hung up and didn't let me finish my sentence. Horrible customer service and definitely a scam! Luckily I called the airlines separately and they are letting me board the planes! Not THANKS to KILROY.

This company is the worst. Whatever money you think you are saving by booking with them, you will pay in medical fees or some hidden fees they will throw at you. They are the most unfriendly, rude, and predatory company I have ever dealt with. I am considering pursuing a lawsuit against them.

Good communication, fast response on phones. Helpful in any way. I can recommend Kilroy

Unprofessional service and very rude The way they talk to the telephone or email I will never never talk again They charge me penalty who is not necessary Because I want to change it on my flight I will not recommend you to buy ticket for them. Service Online.

Booked premium economy tickets for two from AMS to MIA, making sure the tickets were flexible i.e. could be changed to a different date.
Due to an unexpected operation, I asked Kilroy travel to change the tickets to any date in October/November. Kilroy suggested a date and asked about euro 1.600 for the change. This is in addition to the euro 1.550 already paid.
According to the official website of Air Canada the price difference was 800 euro less. Kilroy insisted that their quote was right so I guess that is their business model.
I asked Air Canada and they referred me back to Kilroy.
It is obvious that flexible tickets bought from Kilroy can not be changed and there is no refund either.

Update and reply to Kilroy:
I still do not understand that there is a substantial price difference in the price you quote and the price on Air Canada's website for exactly the same flights when I checked right after receiving your quote.
In the end Air Canada accommodated me with an open ticket to be used within 24 months.

Everything went great, I booked a one-way student ticket and everything went smoothly. Whatever questions I had, they were very quick to respond and helpful

We only booked the tickets to go abroad. The gave us immediately the confirmation of the flights. They clearly stated that we had to check all necessary documents and we did. All went good, we had no delays in flights. As all is going on online .. I can imagine that for people who are not used to travel that it is complex to have it all done in time.
No complaints from our side!

We lost a return flight due to a booking error, the Airline company told us that KILROY did NOT update a flight time change, so when we arrived to the airport they could of course not see the change, and therefore we were prevented from boarding. This resulted in a two days delayed from our original planned return trip back home. We had to pay extra two hotel nights + taxis (twice as we lost our first flight), food and we lost two work days (as our returning days to work changed).

I would NOT recommend to use this agency if you travel to another time zone, you are left alone the airline companies WILL always ask for you to call the travel agency to solve any booking issues, and due to time change and limited opening hours, we were only able to communicate with Kilroy on the next day when we have already lost our flight.

Not compensation, only blaming each others Airline-Travel agency.
Be aware that if you wish to change anything from your booking (time, date, seats, etc.), Kilroy might not properly update the change to the Airline and therefore, even though you get a confirmation of the change by Kilroy, the airline company does not.

I have been travelling full time for the past 9 years and I've never had such an unprofessional experience as I have with KILROY.

They are no help before, during or after your trip. The customer service cannot help with ANYTHING about your booking because they are a third party provider, so they suggest you to just wait until you're at the airport and solve your problems directly with the airline - but the airlines all have rules about the third party provider having the responsibility, since it's booked there.

Absolutely horrible, unprofessional and useless "service". Never again.

Right from the booking to the update messages on flight status and finally returning back home, all went very smoothly. Thanks Kilroy

My flight was changing several times but thanks to you, you were so helpful to answer my questions and to change the tickets back to even a better one❤️

Booked a trip recently with Kilroy and was very happy with the prompt customer service. Thank you!

Nothing went wrong, wich in these days are hard to find in my opinion. Happy customer

Kilroy made possible what KLM online and KLM Platinum service couldn't - and that was a trip they refused to sell, but through Kilroy site it was possible. And ticket came on my KLM app before they even had a chance to send it to me! Also, didn't have to go through 10 different websites with extras - it was all in one saving me a lot of time (and irritation). And dispite no extras, I got all the same services from KLM. Seat choice was missing, but I did through KLM app, so no problem at all.

Since last June 2020 I attempted to go home, I had booked at kilroy many times. But due to pandemic these airlines calcelled my flights. Though it has been frustrating when the airlines cancelled so many times. I'm still thankful coz I got all my whole refund. Thought my 1st cancelled flight refund took a bit so long but that rest was easy. I will definitely book again.

Kilroy is a tourism mafia. DO NOT TRUST THEM.

SLOW Refund due to Covid
After Singapore Airlines cancelled our flight to Vietnam in beginning of September for a travel for me and my family (2 adults and 2 youngster), Kilroy has kept us informed of the repayment process, with intermittent email updates. I been waiting now over 4 months for my money back due to backlog at airline. THIS IS NOT well done by an so huge airline company as Singapore Airlines!
I expect FULL refund received. Even before the flight was cancelled when we thought maybe rebooking was an option, we always got responses (some slow due.) to our questions. BUT I will contact my lawyer if I NOT get my money back soon!

After Singapore airlines cancelled our flight to Bali in July , Kilroy has kept us informed of the repayment process, with intermittent email updates. It took 3,5 months but this was due to backlog at airline. FULL refund received. Even before the flight was cancelled when we thought maybe rebooking was an option, we always got responses to our questions in reasonable time frame. Will use again.