KILROY Reviews 

I found Kilroy trough Skyscanner with a good deal to go to AMS-LIS with KLM.
It happens that KLM cancelled the flight and I need to request my refund via the agent (KILROY).
After several messages to KILROY customer service not even 1 reply that we are taking care of my case.

I understand that COVID-19 has some how disrupted the way we work but had months do far to adjust to remote working. I did and thousands companies did.

Why is KILROY taking so looooong to answer???

Advise to all flight travelers --> stop buying tickets with travel agents. The airlines will always default the customer service to the agent and if this one doesn't act then you loose.

Still no refund after 3,5 months.
Flight cancelled mid-May due to COVID-19.
No possibility of contacting customer service via phone.
Answering time via mail app. 1 month.
No time estimate for the refund.
Claims that it is the responsibility of the airline, but this is not true.
Breaking european law.
Don't use this company.

Transparent

Was okay until COVID times...I've bought a flight from Nuremberg to Warsaw on 9th April and from Warsaw to Munich on 14th April. Now I am waiting for a response when I will get my money back... No answer. No information. No money. Hello?

I've bought a flight from Tenerife to Copenhagen with departure 28 March 2020. The flight was cancelled due to Covid-19. I have now waited for about 6 month for them to pay back my money. I certianly hope something will happen soon.

Return ticket has been changed multiple times. Awaiting a reply since 1.5 months. Multiple follow-ups sent, but never received an answer back. Worst customer service, if that even exists in this company. In addition, they put the status of the open requests on "Solved" without replying to my inquiries.

I supposed to fly Cebu-Hongkong-Amsterdam. Then i got problem in the airport and they will not alow me to fly to Hongkong because of Ncoronavirus. The day before my flight i got email that i can check in online. When i was in the airport, i called Kilroy customer service and tell the girl that no one inform me (kilroy or cathay pacific) and the girl said (kilroy customer service) it"s not our problem and we will not refund the ticket. She never offer me to rebooked or reroute my flight.
Bought new ticket but KILROY DO NOTHING! Horrible service!!!!

Had major issues with ticket bought through FlySmarter, they had absolutely horrible customer service.

Kilroy even helped me with issues on that ticket that was not even bought from them. The experience has been nothing but positive.

Booked my tickets many times with Kilroy, never had any problem and the only time I did need help, they did it in the best way.

Booking through their website of a flight to Exeter was terrible. They advertise with lower prices but after completing the booking, the flight times are suddenly changed to another time which was already cheaper from the start with other companies including the real airplane organization. What a waste of time. Do not think you will have a lower price (for example 150 EURO) because it simply is not true....

Horrible service, there were problems with my flight, I asked for solutions to solve to problems the only thing they gave was more problems, they are not willing to help in any kind of way. I ask for a refund within 24h after I booked my ticket which should be a problem but they are ONE BIG SCAM!!!

These guys are just a bunch of conmen salesmen taking money of people to sit in an office and click buttons. They take no responsibility for their mistakes which consequently led to us paying double for just about everything we pre booked through them for our travels in South America. Their sales lady advised us that our machu pichu trekk needed to be booked at least 4 months in advance - we ended up paying 4 times the amount of everyone else who booked a few days before the same trip. We took out an insurance which was sold to us as covering us incase we were sick and missed any of the trips due to illness. Unfortunately we had to reschedule trips due to illness and when we went to get the refund from our insurance they advised us that kilroy hadn't set up the insurance type that covered that. We even have emails from their staff advising us to pay for the trip again and we will be refunded for the missed trip. When we raised this with them they admitted to making mistakes but are refusing to refund us. Our flights to Australia from Buenos Aires change daily (not just by hours but by days) and their response is that the flight company have the right to do so. I hope these guys go bankrupt so no one else gets ripped off by them

Back in August 2018 I bought a trip out to Victoria, Canada and back from Copenhagen for 5061DKK/678Euro.
On the day of travel (Nov 30, 2018), the airport staff told me the ticket was not in the system, so I called KILROY customer service which yielded no help but an offer that I can buy a completely new ticket through them for 7600DKK/1018Euro.

Of course I had to take buy this ticket and have let them know repeatedly that I bought a service through them and they did NOT provide me this service, so I would be and still am expecting a full refund for the more expensive ticket I was forced to buy due to their incompetence.

KILROY has so far (last 21 days) showed ZERO inclination towards refunding me the expensive ticket, but have instead trying to pass the blame for the issue to the companies which they organize through and telling me to get my refund there, screwing me completely over.

KILROY has no integrity and will not budge an inch to refund their customers when they make a mess. This can't possibly be legal...

This company is 0/5 for separate flights, 5/5 for RTW tickets.

We booked our RTW trip through them in 2013-2014 and back then everything went so smoothly we decided to use them for some of our honeymoon flights.

Little did we know that when you book separate flights through them and one of those flights gets cancelled and you need for this reason to amend the other flight you end up with nothing. Fiji Airways cancelled our flight from Nadi to Tokyo leaving us in a bind with our prebooked hotels (they fly the route only 3 times a week). We were supposed to fly back to Finland from Tokyo and this cancellation left us with not enough time to spend in Japan.

Our honeymoon would have been unrepairably ruined had we not dug deep in our pockets and bought new flights/changed our flights from Tokyo to Finland ourselves (through the unhelpful customer service of Kilroy travels).

Finnair told me on the phone that if we had booked the tickets through them they would have done the change for free. Kilroy commented that had we booked all our tickets through them no extra charge might have incurred. Now we paid over 700euros extra to change tickets (as much as we paid for the return Helsinki-Tokyo tickets per person when buying them from Kilroy)! Of this 500e change fee went to Kilroys pocket.

My advice is: use Kilroy for your round the world tickets and student plane tickets only,they are an excellent company for that! Do not use them for any non-studentcard-wielding trips and if you do, book everything oldschool on the same ticket personally through a travel agent at Kilroy though more expensive.

Already dreading what happens next to our honeymoon flights..

Holy sh#t, do they suck...

It started when the airline changed dates of the tickets. No support, No answer, nothing...you are in your own.

I had to contact the airline to make adjustments myself, as Kilroy only has excuses. Even when i arranged for the tickets to be changed, It still took a lot of effort for Kilroy to issue them.

Return flight the exact same thing happend. Only excuses and no support.

Crap company, avoid.

Worst company. Kilroy is not to trust! Do not offer support and not a serious company. If something goes wrong you cant expect help.

Booked a return flight Stockholm/Cape Town. Smooth booking, great price. Had no issues.

I just got in to London Metropolitan University in London thanks to the wonderful Lena who helped me all the way. From the very first moment with the paperwork for my application to the personal statement and in the end, she even sent my application directly to the university for me. Thank you Lena, you have definitely given me the best quality service that anyone could have asked for, I will recommend Kilroy to others in the future.