Kilts4LessReviews 

84
TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

Communication was virtually non-existent. Emails went unanswered and when calling, I was left listening to hold music. On calling again I was then directed to leave a message. Despite doing so, I n... See more

Rated 4 out of 5 stars

I had submitted a review before that kilt that came was lovely but the retuning process hadn’t been great. They have reached and picked up on the delay, which appreciate with World Cup was impacted by... See more

Rated 5 out of 5 stars

Just received my order of an argyle jacket and all the bits and pieces to make a full outfit (I already had my own kilt in my clan tartan). I spoke with Louisa during the ordering process and sh... See more

Rated 1 out of 5 stars

Ordered kilt jackets on the 2nd January. Wanted at least one for the 21st. Despite emails (no response) and the promise of delivery when I managed to contact them by phone nothing arrived. Cancelled t... See more

Company details

  1. Kilt Shop and Hire

Written by the company

Low cost, quality Highlandwear. Kilts, jackets, sporrans available.


Contact info

3.3

Average

TrustScore 3.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

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3.3

All reviews

(84)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely outstanding service and…

Absolutely outstanding service and products , Argyle jacket that I have received is perfect , no problem exchanging the first I received due to my error in ordering a size to small . Totally recommend this company to everyone

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Ex Kilt hire and accessories purchase

Received my Ex hire Kilt and accessories today and couldn’t be more impressed. Very prompt service, order to delivery was less than 5 days.

The quality of the kilt is exceptional and a good way of getting a high quality outfit without the expense of buying tailor made.

The socks I chose were out of stock but they were in touch quickly to give me a number of other options and solutions and I decided on waiting for them to be ordered and sent out later which was completely fine for me.

Would definitely recommend

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

I just got my ex-hire outfit and am…

I just got my ex-hire outfit and am over the moon with it. I can't give enough praise to this company, delivery time was fantastic (just over a week). Kylah from customer service was first class. I am now thinking of ordering another kilt. Thank you all at Kilts4less keep up the good work.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Second bespoke Kilt, equally perfect

after a very good experience with having ordered a kilt, made to measure, I ordered another one, this time pleated to a stripe of my choice. service was excellent, they reconfirmed with me and asked if my measurements were correct to be safe. Production and dispatch were all within the fast track window, received today and quality is excellent. As an advice it's a good idea to also order the kilt carrier bank, then the kilt comes packed in the carrier bag.

Follow their measuring instructions on their website, with video, and it's a perfect fit first time round.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. I left it a bit late to order a new kilt jacket which was an out of stock size. Not only did they keep me updated, but when it became apparent my order would not make it in time, they dispatched one from stock they had received. Thanks!

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great company, great products, great service.

I have recently bought a full adult kilt outfit from kilts4less.
I could not be happier with the quality of the kilt and jacket/waistcoat. Both ex hire and if I didn't know better I would take it all to be brand new.
I managed to order the jacket/waistcoat larger than I needed but exchanging for a size down was very quick and hassle free.
Also bought the usual accessories new at very competitive prices. Very good quality.
The telephone customer service is absolutely spot on.
Kilts4less are professionals who know what they are doing.
A very positive experience from start to finish.
Thank you.

April 15, 2024
Unprompted review
Rated 4 out of 5 stars

Kilt

Kilt arrived. Took around six weeks, do not worry about lack of interaction it will arrive. Great price and they use Royal Mail thank goodness

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Positive and great product.

Received my kilt a few days ago and was thrilled by the garment I ordered.
I returned an original Smith tartan kilt as discussed with Louisa.
Many thanks for a very positive experience.The large box the kilt came in was ideal to forward my kilt too.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality and service

The quality and price of my ex-hire kilt is fantastic. Great service too getting me sorted with only a few days before addressing the haggis on Burns Night. Thank you Louisa for your help and prompt service.
The kilts are 100% wool none of these acrylic imitations and a full 8 yards at that. It was well packaged and didn't take long to get here.

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

At a time when good customer service is rare Kilts4Less not only met but exceeded my expectations!
I managed to order the wrong size of ex-hire kilt (Too big) and as it was needed for an imminent upcoming event I thought I was sunk! That was until Louisa came to the rescue not only assisting with my initial order but she understood the urgency, provided great guidance in identifying the right kilt and getting it to me in time for the event..
Give this lady a raise!

January 18, 2024
Unprompted review
Rated 4 out of 5 stars

Good value but poorly packed

Good value full kilt outfit but like others have experienced the kilt was so badly crushed that I had to take it to a dry cleaner to press it back into a wearable shape and condition. A box big enough to lay the kilt flat would be an easy solution!

October 18, 2023
Unprompted review
Rated 2 out of 5 stars

Good product, but prep and delivery issues

Ex-hire kilt arrived after being delivered to the wrong address by their courier. It was poorly packaged, so was badly creased. Pleats had been ironed unevenly, so I had to have it redone locally. Took the time to let them know about the experience, with photos of the state of the kilt, but got no response. Followed up a week or two later, and got a "thanks for your comments" reply, rather than an apology, with no reference to the issues. Disappointing from a company that guarantees "100% satisfaction" - this could so easily have been a positive review.

August 23, 2023
Unprompted review
Kilts4Less logo

Reply from Kilts4Less

Hi, sorry your experience was not as expected. We would like to make sure you are satisfied with your purchase. We are more than happy to accommodate an exchange or refund if you are not 100% happy with the product. Please get in touch and let us know what you would like to do. Your comments about the packaging have been noted as previously mentioned. Kind regards, Kilts4less

Rated 3 out of 5 stars

I placed an order for a made to measure…

Edit* company refunded order amd explained why. While not ideal they dealt with my issues promply to refund.

I placed an order for a made to measure kilt with the description saying it would take 6 to 7 weeks. After hearing nothing for a week I emailed only to be told.thay it would take 16 weeks for the mill to weave the tartan and i should choose a different tartan. I can't choose a different tartan as it's for my wedding and the colour scheme has been set. After receiving several replies in quick succession I asked for a refund as choosing a new tartan wasn't possible. Since then they have ceased to reply to me. Time to contact the credit card company I think as they should state I. The description thats its not a 7 week lead time if the tartan isn't one they stock.

August 29, 2023
Unprompted review
Kilts4Less logo

Reply from Kilts4Less

I’m sorry that your hunting tartan wasn’t available in the six-week timeframe for your wedding. A full refund has been processed.
Kind regards,
Kilts4Less

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish 10/10 service. Had a few issues with some items not fitting, called store the issue was fixed within the hour. Couldn't fault them. This is our 3rd time using them, wouldn't go anywhere else

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Kilts4Less

Brilliant service from Kilts4Less, i ordered the ex hire full kilt set, i wanted to customise the order and upgrade jacket set, really easy to do!! The kilt set arrived within 3 days and was well packaged. I needed to change one item due to size change, really easy, called the company (Louisa) who was really helpful. I returned the items and my postage was refunded!! Really happy with my kilt set it looks great, great quality at a great price, brilliant and responsive customer service. Really happy with my purchase and can't recommend Kilts4Less highly enough!!!! Thank you - Malcolm

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! I booked next day delivery slightly after the 3pm cutoff and accepted I might have to wait. I got a call within half an hour to discuss my order and the kilts arrived by 2pm the next day. They are fantastic quality for the price and I wouldn't hesitate to use them again

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic quality for the cost

Was looking to get an outfit but not necessarily spend a lot of money. The process of ordering is very easy and the help video is great to show you how to measure yourself. The communication excellent and the product only took 2 days from ordering to arrive. Well packaged and everything laid out with care in the box. The quality for the cost is excellent. A lot of the outfit looks brand new - thank you.

March 14, 2023
Unprompted review

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