Really pleased with the service. Ordered a gift which unfortunately arrived broken. When I contacted Kilts Wi Hae, Lindsay kindly responded immediately and sent out a replacement with no questions ask... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great communication ad customer service. I loved that I could pick up the phone, and speak to an actual human being for help and advice. We now have the perfect beautiful high quality item for my... See more
Great might be over egging it but the delivery of my book relating to the history of the GREAT MUIR CLAN was delivered in a timely manner and did not disappoint. Not exactly up there with climbing M... See more
There was a little snag initially with the order. However after reaching out to them, they respond quickly and politely. I received my package in perfect condition. Not only was the product exactly... See more
Company details
Information provided by various external sources
Top selection of kilts for hire and onsite kiltmaker for all your kilt requirements. Stunning gift shop, stocking unique gifts, jewellery & watches. Plenty of free parking
Contact info
Scotstown Road , AB21 7PP, Newmachar, United Kingdom
- 01651869339
- sales@kiltswihae.co.uk
- www.kiltswihae.co.uk
4.7
Excellent
654 reviews
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Replied to 57% of negative reviews
Typically replies within 24 hours
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Really excellent customer service!!
January 28, 2026
Wedding sorted
Everything was spot on trousers perfect size brilliant tie also spot on delivery prompt and on time more than happy thanks
January 25, 2026
Lovely products
Great sizing on trousers and lovely jewelry bit slow on receiving. Product but clearly due to the time of year so would recommend Kilts Wi Hae and will be shopping in the future
December 27, 2025
Kate was absolutely brilliant helping…
Kate was absolutely brilliant helping me purchase the plate that I wanted, she was extremely professional as well as being friendly and personable.
December 29, 2025
Excellent
A very professional company and I was so impressed with how well you managed my order. Delivery was perfect and I will be more than happy to recommend you to others.
Thank you
December 27, 2025
Really pleased with the service
Really pleased with the service. Ordered a gift which unfortunately arrived broken. When I contacted Kilts Wi Hae, Lindsay kindly responded immediately and sent out a replacement with no questions asked. The replacement arrived intact! Know that things can easily get damaged in transit, but was really impressed with Lindsay's willingness to remedy the situation for me. Many thanks for your help! Would definitely use Kilts Wi Hae again.
December 5, 2025
Unprompted review
Top Class
I made a mistake ordering. Mailed and got a speedy response. Money was refunded to my account within 2 days. Order arrived quickly and very good quality. 5 ⭐️’s all round.
December 4, 2025
Great might be over egging it but the…
Great might be over egging it but the delivery of my book relating to the history of the GREAT MUIR CLAN was delivered in a timely manner and did not disappoint.
Not exactly up there with climbing Mt Kilimanjaro what did the job
December 4, 2025
Happy Canadian costumer.
What made my experience great was the following:
1. Fast replies to emails.
2.Accommodating store online staff support.
3.Willingness to fulfill my order request.
I would recommend your company others!
Very Appreciative:
Wayne MacPherson
December 3, 2025
Good Service and Prices
Prompt delivery of the order. Jewellery as described and arrived in excellent condition. Very pleased with the service, price and quality of the goods. Would certainly use again for similar purchases.
December 1, 2025
Great service
The first trousers didn’t fit so I sent them back and was immediately refunded allowing me to get a size bigger which are perfect. I’d maybe get a size larger if you are considering getting them.
November 30, 2025
Great service shoes arrived very quicky…
Great service shoes arrived very quicky perfect for the job
November 27, 2025
Disappointing
The “book” I ordered turned out to be no more than a small booklet.
A booklet on the family name "Laird"
In my opinion poorly researched and presented.
If other family name booklets are like this then save the money and simply google search.
Not worth the price of postage let alone cover price
November 27, 2025
very thin and itchy material
The scarf is made from very thin itchy material (Wool??). Not good for an item worn next to the skin to provide warmth.
Very dissapointed
November 26, 2025
Reply from Kilts Wi Hae
Thank you for your review. We have reviewed it and can see that the order was for a sash, these a 100% lightweight tartan and not designed to be worn as scarves, they are designed to be worn over clothes as a cross body sash. If you wish to return you are more than welcome too. Best wishes Lindsay
Excellent service
Excellent service. Fast delivery of product, was kept well informed of tracking, and kilt carrier is just as described. Great quality, thank you
September 2, 2025
My "go to" as it's a beautiful gift shop and always find the perfect item!
I love these flash sales, that's what brought you to my attention this time last year on Facebook.
Like last year, great gifts for Christmas.
Of course it led me to visit the shop and have been several times since. Great range of gifts to choose from at very reasonable prices. You've now become my "go to"!
Plus, fantastic customer service. Always been warmly greeted and nice wee chats!
I certainly plan to be back very soon!
Thank You.
November 5, 2025
Xmas goodies
Always a pleasure to deal with this shop. The items are excellent even if a bargain on there sale. A treasure trove of a hidden gem shop.
November 5, 2025
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