Kindbag Reviews 

157
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, durability, and attractive designs, with many appreciating the variety of sizes and patterns available. Many people find the bags practical for various uses, from daily errands to travel, and frequently purchase them as gifts for friends and family. Reviewers also appreciate the company's ethical approach and the sustainable nature of the products. However, some customers also noted significant issues with customer service, including slow responses, lack of communication, and unfulfilled promises regarding order dispatch and delivery. There were also complaints about delayed deliveries, with some orders not arriving even after extended periods, despite assurances and express delivery requests. Conversely, a small portion of people felt that customer service was brilliant and very kind, with quick replies to emails and effective resolution of issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction and recommending the... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products are strong, durable, and... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting excellent and... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers reporting quick processing... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising very quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wrote a review a month ago as I had problems ordering the lunch bags and no communication and I was concerned that this was a scam. However once I received communication from the company they have b... See more

Company replied

Rated 4 out of 5 stars

Updated - following the pre Christmas disaster the company reached out with an apology, explanation and voucher. Ordered two bags, both arrived quickly and very nice and quality made. Thank you for... See more

Company replied

Rated 5 out of 5 stars

I’ve got a fair few (some might say too many) bags from kind bag - the weekender, medium backpack, cross body in different colours and a few medium and small reusable ones - oh and a lunch bag!... See more

Rated 5 out of 5 stars

My partner ordered me a bag in November 2024 for a birthday present and I have used it every day for my commute to work. Unfortunately a couple of the handles failed due to the stitch work and a hole... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

Our mission: to bring colour to everyday life! The pursuit of sustainability, female empowerment, and the creation of a colourful world is at the heart of Kind Bag's ethos today. With vibrant bags made from 100% recycled plastic bottles, perfected to serve you in your everyday life, we make products that do good and look good! Kind Bag is a women-owned and run company, based in London, UK. Our products are carefully designed by our London team, aiming to encourage slow fashion by championing high-quality and timeless, colourful designs that can revolutionise your everyday wardrobe.


Contact info

4.0

Great

TrustScore 4 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(157)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great designs and ethical

This company have a great choice of modern designs and patterns. Their foldable shopping bags (useful for other stuff!) are such fun, sustainable and great for easily postable presents that are affordable. They offer different sizes.
I have my eye on the lunch bags but as I’m retired I usually eat lunch at home! If I was still working I’d definitely have one!
The website is clear and easy to use.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, fast to ship and loads of varieties and patterns to choose from. I have many different bags now and have bought them for gifts.
I havnt needed to contact them so could not speak for the customer service side; but the brand itself is lovely.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

So pleased to buy sustainable products…

So pleased to buy sustainable products from a British company.
I have a backpack which is perfect for a day out. I have also bought a number of shoppers as gifts for friends and family as well as for my own use. Money are strong, attractive and washable.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company: it manages to be both ethical and customer-oriented, which are rare traits indeed these days. Products are always excellent quality.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Pretty, convenient, long lasting products

I’ve been using kind bags for years now, I’ve gifted many and got others in my life as obsessed with them as I am! The designs are fabulous and the bundles they offer provide great value. My original bag has been with me for at least 3 years and been washed numerous times without issue.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Just lovely

Really lovely shopping bags,love the extra large shopping bag.mesh bags and the lunch bags.I found there customer service excellent. I Would really recommend kind bags .I have bought a lot of them and for gifts.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Love my Kind bags

I’ve got a fair few (some might say too many) bags from kind bag - the weekender, medium backpack, cross body in different colours and a few medium and small reusable ones - oh and a lunch bag!

Overall I love them - there are a couple of things on the backpack that could be better (zip quality and the elastic on the drinks holder), but I am forever being complemented on them - and the reusable bags are the best I’ve used by far - they hold loads and are super sturdy.

I also wanted to return some stuff a while back - easy to do and they replied quickly.

Overall I’m a v happy customer and am looking forward to whatever they bring out next

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great products from a great company.

I have now purchased a wide variety of Kind Bags, of all shapes and sizes, and I love them, as do friends and family who have received them as gifts. Not only are they environmentally friendly, they are great designs and styles. My husband loves his laptop pouch, as do I. My granddaughter regularly uses the mini backpack we gave her Mum and I love the medium one when travelling around, as it has so many different compartments to put in the variety of things I carry around! She also nabbed the pink crossbody bag I had! There is always a Kind Bag folded away in my handbag and I am genuinely amazed at how much the small one can contain. I will continue to make purchases from Kind Bags, even though I don’t really need them!!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

KindBag offer a great range of products…

KindBag offer a great range of products with an even greater range of colours and patterns. The shopping bags last forever, folding up easily when the are empty and expand well and are amazingly strong. I particularly love the laptop sleeves and feel safe with the padding they provide. My grandchildren love their lunch bags. The ordering process is easy and quick and are dispatched by good couriers. ALL THAT and you feel good about using products that reduce waste !!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent bags

I have a number of kind bags in different sizes and patterns. They are excellent. Hold loads and very strong.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Love my Kind bags!

Love my Kind bags, speedy delivery, excellent quality, I don't leave my house without one, so strong and beautiful designs. Highly recommend!

August 5, 2025
Unprompted review

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