I wrote a review a month ago as I had problems ordering the lunch bags and no communication and I was concerned that this was a scam. However once I received communication from the company they have b... See more
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Our mission: to bring colour to everyday life! The pursuit of sustainability, female empowerment, and the creation of a colourful world is at the heart of Kind Bag's ethos today. With vibrant bags made from 100% recycled plastic bottles, perfected to serve you in your everyday life, we make products that do good and look good! Kind Bag is a women-owned and run company, based in London, UK. Our products are carefully designed by our London team, aiming to encourage slow fashion by championing high-quality and timeless, colourful designs that can revolutionise your everyday wardrobe.
11-13 Benwell Road, N7 7BL, London, United Kingdom
No recent history of asking for reviews
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Replied to 93% of negative reviews
Typically takes over 1 month to reply
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While the quality is good and they are quick to ship, the customer service and ability to help is poor and unhelpful. When orders are placed by accident, even if you email minutes after to cancel the order, they will only respond after the order has been shipped, so that it is no longer cancellable.

Reply from Kindbag
Bag went bobbly very quickly. Did comment below their adverts to say this but no reply. Kind by name but not by nature, unfortunately. Great looking bag but not durable at all. Shame.

Reply from Kindbag
I ordered a lunch bag which was broken on delivery , I emailed the company several times with no response . I am now left with an unusable item with no way of replacing as the company have not responded to any messages. So disappointing as I was really looking forward to using this lunch bag .
I would steer clear of this company unless you are a big company who can offer them corporate collaborations !!! So disappointing

Reply from Kindbag
Bags are fantastic fits loads in feels safe to eat safe body and were delivered on time and in good condition
Love this bag I got the abstract flowers pattern which I love and I can wash it too! Game changer!
Love this back pack! It’s a perfect size for handbag gubbins plus water bottle and useful pockets for organising stuff. Gorgeous summer colour too.
The design of this bag is amazing - it swaps from bag to rucksack in seconds without effort. It is comfortable as both. Light to carry, stylish. The inside pockets are spacious and yet are not bulky so the bag keeps its shape. Everything has been so well thought out. Most important I could access everything I put into it easily, just because of the design.
Excellent bag - perfect for a family holiday. Stylish and robust but very practical. I love the easy access side pocket and top handles.
Lovely bags, great design and feels good that they’re keeping plastic out of the oceans. I would buy again.
Yes really love this bag - I love the simplicity and that it’s zipped straight across the top and the magnets the close it when rolled down . It’s a very good size you could definitely use the large one for a weekend away - I’m actually thinking that I could travel for a week away with this and a cabin bag and have loads of room and not have have to pay to check a suitcase when flying overseas
Tempted to buy the medium sized one - it’s also waterproof which is great
Love these bags, the fabrics and prints are vibrant, and they fold away really nicely in to the attached pouch. Love that they are made from recycled bottles!
Love the material, the colour and the quality. Saw this bag on ‘This Morning’ for Mother’s Day Gifts. Love the fact that the bag is made from recycled materials.
Good quality, sturdy material and the size is good without being bulky. Very happy with this purchase
I bought this bag because it is made with recycled material and I like the structure of it, which makes it a decent looking bag for my commute to work. I have just started using it, but right away I am noticing that the magnets don't hold the roll-top down, which also makes the bag seem a bit shapeless. I wouldn't mind having a shoulder strap which would give me the option of wearing it two ways, useful for standing in crowded trains.
Amazing backpack and company - transparent communication, regular updates on the shipping, and quality products. Super happy!
Excellent quality bags- very well made and fabulous colours.I got a medium and a small- perfect sizes. Will buy again for gifts
Everything was easy to order.
The bag came fast and it looks exactly like in the picture.
I use it every day for my lunch and I love it.
First purchase from kind bag London, will be my last. Lunch bag was pricey but looks very cheap and shoddy as stitching on the front label of bag is wonky and has a thread, also this label is creased. Very noticeable as it’s right on front if lunchbag

Reply from Kindbag
Having bought my 1st Kind bag about a year ago I'm getting concerned for myself as I think I'm obsessed! I now have the best shopping bag collection ever. When I pack my shopping in the supermarket its a riot of colour & design I LOVE them 😍

Reply from Kindbag
Fantastic bags, good quality and nice range of prints. Especially like that they are 100% recycled. Will certainly be buying more.
The large has been bought as a beach bag for a family holiday. Not had the chance to test it out yet but definitely appreciate the size of this. I struggled to find something big enough elsewhere.

Reply from Kindbag
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