Kindbag Reviews 

157
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, durability, and attractive designs, with many appreciating the variety of sizes and patterns available. Many people find the bags practical for various uses, from daily errands to travel, and frequently purchase them as gifts for friends and family. Reviewers also appreciate the company's ethical approach and the sustainable nature of the products. However, some customers also noted significant issues with customer service, including slow responses, lack of communication, and unfulfilled promises regarding order dispatch and delivery. There were also complaints about delayed deliveries, with some orders not arriving even after extended periods, despite assurances and express delivery requests. Conversely, a small portion of people felt that customer service was brilliant and very kind, with quick replies to emails and effective resolution of issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction and recommending the... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products are strong, durable, and... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting excellent and... See more

Order

Customers consistently note ambiguous experiences with order, with some reviewers reporting quick processing... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising very quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wrote a review a month ago as I had problems ordering the lunch bags and no communication and I was concerned that this was a scam. However once I received communication from the company they have b... See more

Company replied

Rated 4 out of 5 stars

Updated - following the pre Christmas disaster the company reached out with an apology, explanation and voucher. Ordered two bags, both arrived quickly and very nice and quality made. Thank you for... See more

Company replied

Rated 5 out of 5 stars

I’ve got a fair few (some might say too many) bags from kind bag - the weekender, medium backpack, cross body in different colours and a few medium and small reusable ones - oh and a lunch bag!... See more

Rated 5 out of 5 stars

My partner ordered me a bag in November 2024 for a birthday present and I have used it every day for my commute to work. Unfortunately a couple of the handles failed due to the stitch work and a hole... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

Our mission: to bring colour to everyday life! The pursuit of sustainability, female empowerment, and the creation of a colourful world is at the heart of Kind Bag's ethos today. With vibrant bags made from 100% recycled plastic bottles, perfected to serve you in your everyday life, we make products that do good and look good! Kind Bag is a women-owned and run company, based in London, UK. Our products are carefully designed by our London team, aiming to encourage slow fashion by championing high-quality and timeless, colourful designs that can revolutionise your everyday wardrobe.


Contact info

4.0

Great

TrustScore 4 out of 5

157 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(157)

65 reviews in the last 12 months

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Rated 1 out of 5 stars

POOR Customer Service Help

While the quality is good and they are quick to ship, the customer service and ability to help is poor and unhelpful. When orders are placed by accident, even if you email minutes after to cancel the order, they will only respond after the order has been shipped, so that it is no longer cancellable.

July 9, 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Heba, thanks for leaving this review. I am really sorry that our customer service wasn't able to be of more help in this case. While we reply to all our customers within 24-48 hours (working days) sadly in some cases this still means that an order, accidentally placed, gets shipped before we can cancel it. I'm sorry that was the case here and we will be reviewing our processes to see if we can improve this.

Rated 1 out of 5 stars

Bag went bobbly very quickly

Bag went bobbly very quickly. Did comment below their adverts to say this but no reply. Kind by name but not by nature, unfortunately. Great looking bag but not durable at all. Shame.

May 9, 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Tabitha, Thank you for your review. I'm really sorry to hear that the bag has bobbled for you. This is not the quality we expect from our products. We've gone ahead and sent over an email to you from hello@kindbag.co to offer you a refund here once we have a few more details. If you ever have any issues in the future please do go ahead and send us an email as were here to help!

Rated 1 out of 5 stars

Shocking customer service

I ordered a lunch bag which was broken on delivery , I emailed the company several times with no response . I am now left with an unusable item with no way of replacing as the company have not responded to any messages. So disappointing as I was really looking forward to using this lunch bag .
I would steer clear of this company unless you are a big company who can offer them corporate collaborations !!! So disappointing

May 2, 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Emma,

Thanks for your review. I'm really sorry that this has been your experience of the customer service. Unfortunately, it looks like our emails might have been heading to your spam or junk folder as we replied a couple times from different @kindbag.co email addresses but it seems they may not have reached you. Please have a look in your spam folder and if you still cannot see our emails do let me know. We would love to get this issue resolved for you as soon as possible.

Rated 5 out of 5 stars

Fab bag

Love this back pack! It’s a perfect size for handbag gubbins plus water bottle and useful pockets for organising stuff. Gorgeous summer colour too.

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Everything I hoped it would be!

The design of this bag is amazing - it swaps from bag to rucksack in seconds without effort. It is comfortable as both. Light to carry, stylish. The inside pockets are spacious and yet are not bulky so the bag keeps its shape. Everything has been so well thought out. Most important I could access everything I put into it easily, just because of the design.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent bag

Excellent bag - perfect for a family holiday. Stylish and robust but very practical. I love the easy access side pocket and top handles.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great bags!

Lovely bags, great design and feels good that they’re keeping plastic out of the oceans. I would buy again.

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Yes really love this bag!!

Yes really love this bag - I love the simplicity and that it’s zipped straight across the top and the magnets the close it when rolled down . It’s a very good size you could definitely use the large one for a weekend away - I’m actually thinking that I could travel for a week away with this and a cabin bag and have loads of room and not have have to pay to check a suitcase when flying overseas

Tempted to buy the medium sized one - it’s also waterproof which is great

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Love these bags

Love these bags, the fabrics and prints are vibrant, and they fold away really nicely in to the attached pouch. Love that they are made from recycled bottles!

March 26, 2025
Unprompted review
Rated 4 out of 5 stars

I bought this bag because it is made with recycled plasted

I bought this bag because it is made with recycled material and I like the structure of it, which makes it a decent looking bag for my commute to work. I have just started using it, but right away I am noticing that the magnets don't hold the roll-top down, which also makes the bag seem a bit shapeless. I wouldn't mind having a shoulder strap which would give me the option of wearing it two ways, useful for standing in crowded trains.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Best option for me

Everything was easy to order.
The bag came fast and it looks exactly like in the picture.
I use it every day for my lunch and I love it.

February 24, 2025
Unprompted review
Rated 1 out of 5 stars

Shoddy stitching

First purchase from kind bag London, will be my last. Lunch bag was pricey but looks very cheap and shoddy as stitching on the front label of bag is wonky and has a thread, also this label is creased. Very noticeable as it’s right on front if lunchbag

March 13, 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Sam, I'm truly sorry to hear that you've had this experience. If you notice any issues with the stitching on the lunchbag label or see any creasing, please don't hesitate to reach out to us at hello@kindbag.co. We’d be more than happy to send you a replacement, as we believe in maintaining high-quality standards. We're eager to resolve this for you as quickly as possible.

Rated 5 out of 5 stars

Having bought my 1st Kind bag about a…

Having bought my 1st Kind bag about a year ago I'm getting concerned for myself as I think I'm obsessed! I now have the best shopping bag collection ever. When I pack my shopping in the supermarket its a riot of colour & design I LOVE them 😍

March 1, 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Zoe, We're thrilled to hear that! It's wonderful to know a Kind Bag is brightening up your shopping experience. Enjoy the bags, and we look forward to bringing you more joy in the future!

Rated 5 out of 5 stars

Fantastic bags

Fantastic bags, good quality and nice range of prints. Especially like that they are 100% recycled. Will certainly be buying more.

The large has been bought as a beach bag for a family holiday. Not had the chance to test it out yet but definitely appreciate the size of this. I struggled to find something big enough elsewhere.

March 11, 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Danielle, We truly appreciate your kind words! Using the large bag at the beach is such a clever idea. We’re thrilled to hear you’re enjoying it!

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