The customer service team is disrespectful and rude! I spoke first with a young man, then he wanted to finish the conversation and referred me to his female colleague!! I Remember her name we... See more
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I purchased a wrist blood pressure monitor and found it too fiddly for me. This my opinion only so others may like using it. Contacted Connor at customer services and he organised a return and refu... See more
I needed a new blood pressure machine as mine previous machine was old and needed to be recalibrated. This machine was so easy to use and set up avd it even links automatically to my phone and notes d... See more
Company replied
I contacted Kinetik as the cuff of my blood pressure monitor was over inflating - painfully!! They reacted very promptly and when I replied to say I couldn't find my receipt , they suggested I look t... See more
Company details
Written by the company
A medical device company providing affordable, accessible and reliable products to help you monitor and manage your health from home.
Contact info
Unit 11 Perrywood Business Park, RH1 5JQ, Redhill, United Kingdom
- 01483 937967
- customer.care@kinetikwellbeing.com
- www.kinetikwellbeing.com
3.3
Average
76 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Brilliant help with helping tens machine
Brilliant help with helping, very friendly and helpful with helping get tens machine working
September 29, 2022
Unprompted review
Amazing Customer Service!!
Amazing Customer Service!!
We bought a blood pressure monitor from Argos and ended up loosing the battery cover the same day in the hospital. I emailed customer services to ask if I could purchase a new battery cover from them. I got a reply saying that they did not sell spare battery covers but they would check when they came back from the show if they had a spare one on one of the samples that they had. Lauren was very kind to send me one when they got back from the show at no cost. Excellent customer service I must admit. Thank you again. Would definitely recommend this company and their products.
September 26, 2022
Unprompted review
Kinetik blood glucose meter/Ketones
Kinetik blood glucose meter/Ketones
Kinetik Pulse Oximeter
Kinetik Thermometer for ear
All excellent.
September 19, 2022
Unprompted review
I ordered Automatic Blood Pressure…
I ordered Automatic Blood Pressure Monitor - TMB-1970 and asked Kinetic Team to cancel the order on same day as I found another option . Even I got confirmation email that i will get my money back from Lauren from Customer support team . But they delivered it and when I now called them to take it back and give my money back they refused it. Really making fool of customers.
August 1, 2022
Unprompted review
Exceptional Customer Service
An item I needed was out of stock via the web site so I rang to see when it would be available and explained why I needed it. The customer service team were very quick to offer help, arrange delivery of the item, which was available and just about to go on line again.
Excellent customer service and the Kinetik product I am using is very good quality
July 19, 2022
Unprompted review
Lauren answered all of my questions…
Lauren answered all of my questions accurately and in a timely manner.
June 27, 2022
Unprompted review
Tens machine all good and extra pads
Tens machine all good and extra pads - brill and not expensive
June 8, 2022
Great service and product
Great service, quick turnaround and helped me set up the blood pressure monitor.
May 25, 2022
Unprompted review
Fantastic customer service
Prompt delivery though one of the component parts of the oximeter was found to be defective on arrival.
Raised the issue via email and a replacement was sent out the same day.
One very happy customer
May 24, 2022
Unprompted review
Very prompt customer service via the…
Very prompt customer service via the online chat. Answered a minor question quickly and concisely
May 13, 2022
Unprompted review
A short life for thermometer
Lousy experience. Worked when new (bought to record temps when wife was on chemo). Doesn’t work now (wife’s cancer has returned). Needs recalibrating, but no means of recalibration and company says it would be cheaper to purchase a new item.
No further help from the manufacturer/supplier apart from a couple quid discount if we buy another. I’m certainly not going to buy another, which may suffer the same fate - not in a month of Sundays! I am not that gullible!!
March 10, 2022
Unprompted review
Reply from Kinetik Wellbeing
Hi Richard,
Firstly, we are sorry for any inconvenience caused, especially at such a difficult time. We thank you for your feedback and take all customer responses into consideration.
Unfortunately, in this instance, your thermometer is over 4 years old. Most home-use thermometers (regardless of brand) have a shelf life of three-five years, which is due to calibration of the product and storage. At Kinetik Wellbeing, we offer a service (for devices that are in or out of warranty and for Kinetik or non-Kinetik thermometers) where customers can send in their product if they have any concerns, and we will run a free test on them to determine if they are reading accurately.
If the product is found to be inaccurate, we offer to recycle the unit and in turn offer a discount for a new thermometer. This is what we offered to you, and we think is fair considering the age of the product.
Again, please accept our apologies for any inconvenience. If you need to discuss any further, please let us know so we can arrange a call.
Great product easy to use
Product was as described and has proven reliable. Only criticism is that the battery compartment cover is tricky to remove and, despite taking great care, we managed to damage a small plastic component meaning that the cover would not close; this appears to be a design fault. However, customer service was great and a replacement was sent promptly.
March 3, 2022
Unprompted review
My TENS machine is working again
I had a call to go through the use of my TENS machine which didn’t seem to be working properly. The assistant was very helpful and polite and we managed to get it working again very quickly with a few helpful tips for future use.
March 3, 2022
Unprompted review
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