King Colis Reviews 1,941

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I visited Ostrava Nova Karolina. The organisation is on great level, long lines, but its acceptable because its big trending thing. You can find really funny things in the packages. I wouldnt rather t... See more

Rated 5 out of 5 stars

This was an amazing experience, works by kilo, you pick a package and put it on the scales then you pay and open to see what you got!! Absolutely amazing experience, would recommend 🎉🎉

Company replied

Rated 1 out of 5 stars

Absolute scam. I got 97 euro of junk. I got the most useless items that I've paid for and will most likely go back in landfill. Just to describe what I got a dyson head mop that will have cost me a fo... See more

Company replied

Rated 4 out of 5 stars

I have ordered 10kg of lost packages on the King Colis website and had to reschedule delivery. The King Colis team way really helpfull and professional. The Big mystery box finally arrived home. It wa... See more

Company details

Written by the company

Chez King Colis, nous adorons vous surprendre et vous aider à faire de bonnes affaires. C’est pourquoi nous récupérons les colis perdus du e-commerce et vous les proposons à des prix très avantageux sur notre site internet, ou bien dans nos différents pop-up stores. Nous vendons nos colis dans l’état exact où nous les avons reçu et personne ne connaît leur contenu. Smartphones ? Bijoux ? Vêtements ? Chaussures ? Sacs à main ? Gadgets ? Jeux Vidéos ? Objets de collection ? En achetant des colis perdus, vous ne savez jamais ce que vous allez recevoir : chaque ouverture est une nouvelle aventure ! ​ Vous voulez vivre une vraie chasse aux trésors ? Commandez dès maintenant nos colis perdus en ligne ou bien rendez-vous dans nos différents points de vente éphémères.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Scam

KING COLIS is a SCAM. The items are not worth the price, and you can’t do much once you agree to their terms. Avoid wasting your money—don’t buy from them!

Thanks for your auto reply. In your language it’s called as unique experience. From customer perspective it’s called as scam.

March 16, 2025
Unprompted review
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Reply from King Colis

Hello,

Our goal is to give a second chance to unclaimed packages, not to deceive anyone.

As you can see on social media and our website, many customers across Europe have made incredible discoveries. Some customers are luckier than others, and that's part of the concept — it's above all a unique shopping experience.

Best regards,
The King Colis Team

Rated 4 out of 5 stars

I am sorry I do not speak French, surprisebox 3 kg

I am sorry I do not speak French.

I was at the one time sale in Zoetermeer, The Netherlands. I bought a surprisebox of 3 kg for € 47,-. It can be a hit or miss but for me there was it was a hit because of the 6 items there was one item I could really really use, a leg massager/air pressure. I tried it and it worked. That item costs about € 200,-. The other 5 items not so much, so that is why I give it 4 out of 5 stars.

So thank you for coming to Zoetermeer. Maybe we'll see eachother again. Bye bye and good luck!

February 1, 2025
Unprompted review
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Reply from King Colis

Hello,

Thank you so much for your feedback! We are delighted to hear that your surprise box was a great experience for you and that you found an item worth much more than what you paid. That's exactly the excitement of mystery boxes – you never know what you’ll get!

We appreciate your honesty in mentioning that not everything was useful to you, but we’re happy that the leg massager was a fantastic find!

Thank you for visiting us in Zoetermeer – we hope to see you again at a future event. Wishing you all the best!

Best regards,
The King-Colis Team

Rated 5 out of 5 stars

Very good service!

Very good service!

January 31, 2025
Unprompted review
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Reply from King Colis

Hello,
Thank you for your kind words! We always strive to provide the best service possible. 😊
Best regards,
The King-Colis Team

Rated 1 out of 5 stars

It's a scam

It's a scam! When you try to look on the sticker on envelopes mostly you can see that package came from Hong Kong. Inside cheapest, useless things straight from TEMU or other site looks that. Amazon packages (which were more expensive) packed in envelope 'secret bag',so they're packing it themselves and know exactly what they're selling. I bought 4 packages by King Colis in Zoetermeer. For €24 I got tiny Santa Claus, very poor quality t-shirt, something what I think supposed to be a sweater,but it's piece of something. And tiny car heater (???). I think that those envelopes and extra cardboards inside are heavier than what is inside. So great businesses to scam people King Colis! I think it's illegal to lie to people that they're buying lost packages, when they're actually buying cheapest things from China what you wrapped in shipment envelopes...

January 29, 2025
Unprompted review
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Reply from King Colis

Hello,

We are sorry to hear that your experience with King-Colis did not meet your expectations. However, we would like to clarify some points.

The packages we sell come from unclaimed shipments and surplus inventory. We do not sort or select the contents, and we do not repackage the parcels to alter their contents. It is true that some products originate from Asia, as a large part of global trade sources goods from China today.

We understand that the experience of buying mystery parcels can be unpredictable, and we are completely transparent about this: some customers find valuable items, while others receive more common products. This is part of the concept.

If you have any concerns or would like to discuss your experience further, please feel free to contact us directly. We always listen to our customers in order to continuously improve our service.

Best regards,
The King-Colis Team

Rated 5 out of 5 stars

Very exciting

We haven’t opened the package, but it is very exciting

January 30, 2025
Unprompted review
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Reply from King Colis

Hello,
Thank you for your feedback! We’re happy you had a positive experience.
Best regards,
The King-Colis Team

Rated 5 out of 5 stars

It is good store

January 29, 2025
Unprompted review
King Colis logo

Reply from King Colis

Hello,
Thank you for your feedback! We’re happy you had a positive experience.
Best regards,
The King-Colis Team

Rated 5 out of 5 stars

I was lucky to find some great things…

I was lucky to find some great things at King Colis, and I really appreciated the warm welcome and kindness of the team in Aarhus. It's a great concept! Of course, everyone has their own preferences, but I found the employees to be very professional and straightforward. A great experience

December 19, 2024
Unprompted review
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Reply from King Colis

Hello,
Thank you for your kind words! We’re thrilled that you had a great experience and felt welcomed by our team. Your support means a lot to us!
Best regards,
The King-Colis Team

Rated 4 out of 5 stars

More value

Quick delivery
Had more value in my box than the price that I've paid for sure.
Now let's confirm by selling !

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Nice experience

Once again, King Colis has provided me with some wonderful surprises. A connected watch and a perfume for my wife. God save the King!

January 22, 2025
Unprompted review
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Reply from King Colis

Hello,

Thank you for your feedback! We appreciate you taking the time to share your experience. 😊

Best regards,
The King-Colis Team

Rated 4 out of 5 stars

My King colis experience

I have ordered 10kg of lost packages on the King Colis website and had to reschedule delivery. The King Colis team way really helpfull and professional. The Big mystery box finally arrived home. It was like christmas ! We unboxed everything with my 2 daughters and had one of the best family time in a long period ! So much fun and brand new products in our secret shipment. I recommand !

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

What a cool concept !

I recently visited a King Colis pop up store in Austria and had a great experience ! I bought 5 packages and got AirPods + a very cool Beamer inside. Thank you King Colis for this very fun concept.

January 15, 2025
Unprompted review
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Reply from King Colis

Hello,

Thank you for your feedback! We appreciate you taking the time to share your experience. 😊

Best regards,
The King-Colis Team

Rated 1 out of 5 stars

Not worth the money

I think most of the products have been opened and repacked by the company. You don’t get value for what you pay. Most things are cheap stuff from China. I got several packages and it costed more than the products I got. Don’t buy!

January 21, 2025
Unprompted review
King Colis logo

Reply from King Colis

Hello,

Thank you for sharing your experience with King-Colis. We are sorry to hear that our services did not meet your expectations. Since we offer lost parcels, we do not know their contents prior to shipping. It is precisely this element of surprise and mystery that defines the concept of our service.

However, we understand that this may not suit everyone.

Have a great day,
The King Colis Team

Rated 5 out of 5 stars

Fun concept!

January 16, 2025
Unprompted review
King Colis logo

Reply from King Colis

Hello,

Thank you so much for your feedback! We’re thrilled to hear that you enjoyed the experience!

Have a great day,
The King Colis Team

Rated 1 out of 5 stars

Total scam ! Stay away from it!!!

If I could give minus stars would’ve done it.
If you are looking to buy a box full of made in china stuff, useless stuff and non worthy stuff, go ahead. And get the full experience, and be amaze of how much crap is made in this world.

The concept sounds fun, but there is nothing fun in opening crap after crap, all products comes from china, everything is repacked, so there is obviously no chance for of pulling anything you’ll rather keep.

It is such a ripoff, the actually cardboard box it comes in is probably worth more!

Total scammers! Stay away from it.

This was the biggest mistake one could ever do, and I learned from it!

January 13, 2025
Unprompted review
King Colis logo

Reply from King Colis

Hello,

We’re sorry to hear that your experience did not meet your expectations. The mystery box concept is based on random selection, and while some customers find great deals, we understand that not every box will contain something valuable for everyone.

Our boxes come from unclaimed shipments and surplus stock, and we do not pre-select or modify their contents. Many global products originate from China, just as they do in regular retail stores. However, we strive to provide a fair and transparent experience for all customers.

We regret that you were disappointed, and we appreciate your feedback. If you’d like to share more details about your experience, our customer service team is available to assist you.

Best regards,
The King-Colis Team

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