KINGSTON PROPERTY SERVICES LIMITED Reviews 

Professional staff problems still outstanding, however I was assured things will be done

I called Kingston Property Services this morning and spoke to Helen Trotter. She was very friendly, professional and helpful. She dealt with the issue I had called about immediately which was great as I had been worried about it

Anthony was extremely helpful with setting up my account on portal😊he explained everything, was respectful & polite.
Thank you Anthony

Phoned up as couldn't make payment online as they never had my email address.
Gentlemen took details and sorted the online login made payment over the phone,next time I will be able to sort online.
Made it very easy to sort great help.
Thanks

I’m struggling to think of a single productive word to describe these bandits
Nope can’t think of one
Totally shambolic, from a communication point of view
Totally shambolic, with regards to dreaming up administrative figures for owners to alter anything in their own house
Totally shambolic, with regards to trying to get hold of
Totally shambolic, with regards to getting a straight answer out of
Pay monthly management fee
For what? SFA

Julie understood my problem and patiently talked me through to a solution.

She said she would call me back to confirm all ok -which she did.

Extremely disappointed with this company, now operating as Open Spaces. These cowboys are forced onto Home Owners and quite frankly from my experience use fear and aggressive tactics. They claim they send welcome packs, details of fees and what our money pays for but when confronted the only response is “computer says these have been sent” even though I have not been aware until they have involved a solicitor. There needs to be a change in policy and law stop these companies operating.

I spoke the Helen, who was very pleasant and helpful and gave me the advice I needed.

Called and Anthony resolved my issue pleasantly and efficiently

I spoke to Helen Trotter and she was very helpful, pleasant and dealt with my request promptly.

I spoke today with Helen Trotter about a dead bird on the roof of the. Building where I live. After sending in a photograph I received an email advising the matter was in hand and the deceased bird would be removed asap.
Helen was very friendly helpful and dealt with my issue very professionally.

Absolute excellent customer service, dealt with the issue thoroughly and professionally. Could not ask for more. Thank you

Be very aware that the 5 star reviews on here are mostly been prompted by Kingston themselves.

The 1 star reviews tell the real story.

The poor reputation of Kingston around the area is well known amongst property professionals and they advise clients to avoid Kingston like the Black Death (from a local RICS surveyor)

Run from a small unit on Kingston Park industrial estate just outside Newcastle, everyone seems to have their snouts in the trough. (look on Google maps)

If you're one of the 50 or so employee's of Kingston and you're reading this, you should be embarrassed.
Badgering people to leave a five star review on the back of a phone enquiry, in fact it must be a pretty bad place to work, the staff turnover is non stop (Glassdoor employee website)

The way they treat leaseholders, threatening and bullying, many of them elderly, disabled and vulnerable is a disgrace and needs investigating.

The invent a service charge which is not itemised and provides no service whatsoever, increasing rapidly year on year, just fees, fees and more fees.

Enquires are unresolved and emails ignored and unanswered.

The service charges increase rapidly year on year and they do virtually nothing for them - the work they do undertake is overpriced and sub standard, undertaken by contractors who should be wearing Mickey Mouse ears.

Fees on our complex have trebled in the last 3 years.

You're unable to challenge these fees and they know it.

If you withhold payment whilst waiting for an answer to your legitimate question you are threatened with a £50+vat 'administration' fee on top of the already inflated bill.

This company are merely lining their pockets at your expense.

Corporate vampires.

I recommend you apply for the 'Right to Manage' from the Governments website and take over the right to manage the property yourselves.

They also have millions of your money in the 'reserve fund' earning them a nice little rate of interest along with the usual management fee.

Gotta love the self awarded prizes they seem to get every year too, still, need something to justify the £500 a plate annual London bash they go to.

(Kingston: Please don't bother with your usual 'cut and paste' reply promising communication, you're rubbish and everyone knows you are, even yourselves)

The review that just won't go away...

Julie was very helpful and polite . I didn’t have information she required so she gave me time to collect it and rang me back I just thought she she was polite and patient.

My query was handle quickly and efficiently

I have given 4 stars purely for the attention & help Helen Trotter in the repairs dept gave me yesterday.
After months of waiting for a security light to be sorted, as soon as Helen was involved things moved very quickly. Helen’s customer service was actually 5 star, thank you so much.

Lewis from the repairs team dealt with our problem really quickly, was a pleasure to deal with.

Disgrace of a company. Would rather take a customer to court than send them a simple letter. Absolutely cruel and heartless. Shame on you.

Telephone query answered promptly and dealt with in a professional manner

I just wanted to leave some feedback for Julie! Today I called to pay a lump of my leasehold fees off but due to my unfortunate timing it was going to not impact my direct debit this month. Julie however did everything she could in her power to help me and went above and beyond in contacting accounts for me and letting them know
I talked to Julie on the phone for a very brief query some time ago when I first moved in to my home and she was as helpful, warm and friendly over the phone then as she was today.
A buisness is very lucky to have employees that are consistently on top of the game and providing excellent service. Which has absolutely been demonstrated by Julie. Thank you again Julie! You’re a star!