Kirton Games Reviews 

623
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Always very helpful and can source pretty much anything as long as it's in print. Prices very reasonable (less than GW prices). They run some great regular tournaments (GT and casual) and game nigh... See more

Rated 5 out of 5 stars

I had an absolutely fantastic experience shopping at Kirton Games! Their wide range of gaming products, combined with their knowledgeable and friendly staff, made finding what I needed a breeze. The l... See more

Company replied

Rated 5 out of 5 stars

My experience in the store is always a great one. No matter who is working they are always eager to help, provide advice, encouragement and just generally honest kind people. These guys love what they... See more

Company replied

Rated 4 out of 5 stars

3D printed what I asked for. Only notable downside was I received no feedback on when to expect the items; until the postal service sent me an email a day or so before delivery. (Nothing from Ki... See more

Company replied

Company details

  1. Model Shop

Written by the company

Wargames and hobby superstore, Crediton, Devon.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

623 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(623)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Inaccurate delivery time

Ordered item on the 12th and its the 23rd
Got "2-5 days delivery" still no package or update on where my package is

Even got an email asking how the delivery was, with no package

November 12, 2023
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Reply from Kirton Games

Hi Glenn, we have reached out to offer a refund - Games Workshop are suffering with massively supply delays at the moment and we are working to get your items in.

Rated 1 out of 5 stars

This was a pre order that I haven't…

This was a pre order that I haven't received yet. Stop asking me to review it until it's filled please.

November 1, 2023
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Reply from Kirton Games

Hi Danny, this is something we have now altered within the Trustpilot automation settings. Please revise the review when your pre-order is dispatched

Rated 5 out of 5 stars

I bought a voucher as a gift the…

I bought a voucher as a gift the response was immediate and the e voucher looked nice too. I simply forwarded it to my friend on his birthday. Was a very easy simple transaction.

November 9, 2023
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Reply from Kirton Games

Cheers Colin, glad we could help and happy birthday to your friend!

Rated 5 out of 5 stars

5 stars

Products as described, staff quick to ship orders and responsive to email queries. I would recommend

November 2, 2023
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Reply from Kirton Games

Cheers Alex, thanks for your review and your order!

Rated 5 out of 5 stars

Great shop

Great shop. Lots of good products and pleasant staff. This is my go to for tcg. Support locals.

October 25, 2023
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Reply from Kirton Games

Cheers Maciej! Thanks for your support!

Rated 2 out of 5 stars

T ORDER #33332 was made some…

This order ORDER #33332 was made some time ago and I'm shocked to find it's "awaiting fulfillment". Would have expected a game that was in stock to have arrived by now.

November 2, 2023
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Reply from Kirton Games

Hi Mike, thanks for the order which you have now received. The game was in stock with our suppliers and we shipped it as soon as it arrived to you in line with the timescale on our website.

Rated 1 out of 5 stars

Not received product

Bought a product still haven’t received said product that I bought

October 21, 2023
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Reply from Kirton Games

Hi Cailan. As advised, Games Workshop had a delay in their logistics and couldn’t supply the techmarine so we refunded. The techmarine has since arrived - delays are frustrating for everyone but we try our best!

Rated 5 out of 5 stars

A third printing order and another…

A third printing order and another example of great service.

Time was taken to liaise with me to work out what was possible with the order I wished to make.

The final result was delivered with excellent packaging to protect the items in transit.

October 20, 2023
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Reply from Kirton Games

Thanks for your review and your business!

Rated 1 out of 5 stars

Can't comment as I haven't received my…

Can't comment as I haven't received my order

October 13, 2023
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Reply from Kirton Games

Hi Helen, you haven't received your order as you ordered a game that is marked as being available to order as it is being reprinted. The item on our website advises "Reprint - The product has a confirmed reprint due and should be available in 1-4 weeks."

For clarity, you requested a refund which we provided thus concluding our business. I'm very sorry we were unable to send the item on to you but you chose to take the refund rather than wait for the advised date.

Many thanks

Rated 1 out of 5 stars

Been waiting nearly a month and still…

Been waiting nearly a month and still not even posted the game, would avoid using them again

September 29, 2023
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Reply from Kirton Games

Hi Shane, thanks for your order and your review. You have ordered a game that has a status of "Pre-order", along with a description that "products will be shipped upon release. Any orders containing pre-order products will not be shipped until all products are available, please bear this in mind when ordering".

I'm sorry but we are unable to change the release dates for products. As you may be aware, board game publishers are constantly reprinting games after the initial waves are sold out. We are a small shop that works very hard with our suppliers to get stock for our customers. In this case you are having to wait for it to physically be produced. For clarity again, we have very little agency in this process but your copy will be sent as soon as we receive it.

Thanks again

Rated 5 out of 5 stars

Friendly

Friendly, helpful local game shop.
What more could you want?

September 30, 2023
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Reply from Kirton Games

Thanks Clive! You're a much appreciated part of the community.

Rated 4 out of 5 stars

Good 3rd party seller

Pre ordered items from the seller that originate from games workshop, Kirton are very good, their prices on the products i bought were some of the best i found and the staff are friendly and helpful and understanding, Kirtons only issue for me was not one of their own making however, as they are a 3rd party seller, their stock comes from games workshop directly and their logistics are more than terrible, its why i stopped shopping from them directly, as such and even though id pre ordered my items a week in advance games workshop had let Kirton down resulting in a lot of people, myself included, not getting their items when they were supposed to, because of games workshops F-up, Kirton ended up compensating many people, again myself included with either vouchers or small refund, which was appreciated but felt empty as it should have come from GW, my only criticism of Kirton is that i had to go to them to get updates on my order instead of them coming to me with updates.

October 6, 2023
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Reply from Kirton Games

Hi Niall, thanks so much for your review and understanding of the situation.

Rated 4 out of 5 stars

3D printing service only

3D printed what I asked for.

Only notable downside was I received no feedback on when to expect the items; until the postal service sent me an email a day or so before delivery. (Nothing from Kirton Games themselves).
Overall it took about 2 weeks to arrive, which was longer than the website suggested which, combined with the lack of feedback, meant I almost contacted them to enquire why the delay.

Perhaps some sort of notification that it’d been printed and/or was on its way would be enough to eliminate the above inconvenience.

September 24, 2023
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Reply from Kirton Games

Hi Paul, thanks for your order. I wonder if our emails to you have gone to a spam folder as I've checked the inbox and they were sent. If you add emailATkirtongames.com to your safe sender list they should get to you.

Many thanks again!

Rated 5 out of 5 stars

Great item

Great item and delivered on time

September 30, 2023
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Reply from Kirton Games

Thanks for the review and your order Dan!

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