Kirton Games Reviews 

623
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always very helpful and can source pretty much anything as long as it's in print. Prices very reasonable (less than GW prices). They run some great regular tournaments (GT and casual) and game nigh... See more

Rated 5 out of 5 stars

I had an absolutely fantastic experience shopping at Kirton Games! Their wide range of gaming products, combined with their knowledgeable and friendly staff, made finding what I needed a breeze. The l... See more

Company replied

Rated 5 out of 5 stars

My experience in the store is always a great one. No matter who is working they are always eager to help, provide advice, encouragement and just generally honest kind people. These guys love what they... See more

Company replied

Rated 4 out of 5 stars

3D printed what I asked for. Only notable downside was I received no feedback on when to expect the items; until the postal service sent me an email a day or so before delivery. (Nothing from Ki... See more

Company replied

Company details

  1. Model Shop

Written by the company

Wargames and hobby superstore, Crediton, Devon.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

623 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(623)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

3D printing Service

I have used this service multiple times now for terrain printing in both FDM and Resin.

The service is excellent. Fantastic communication and advice throughout to ensure I've got exactly what I needed. Cannot recommend enough.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great value

Great value, great people, great place!

Love it love it love. Just wish it was closer to home!

July 28, 2023
Rated 5 out of 5 stars

Competitive prices and friendly staff

As someone who was new to the hobbie the staff were more than happy to answer my questions and recommend games and sets to get started with aswell as ordering in stock specifically to fit my needs. On top of this there is an active community for most games sold at the shop making it a wonderful place not only to buy well priced products (cheaper than GW and usually at least matching amazon with 40k)but also to use these products.

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect delivery

I had not used them before, but they shipped quickly and it arrived in perfect condition, I will definitely use them again :) thanks you

July 21, 2023
Rated 1 out of 5 stars

Items wrongly showing in stock

I purchased from you paying more than other sites due to the fact you were showing stock of the item. I then get an e-mail saying you are waiting for stock, I could have purchased cheaper from elsewhere and been in the same situation of having to wait for the items to come in to stock.

July 25, 2023
Kirton Games logo

Reply from Kirton Games

Hi Leigh, I contacted you via email but to clarify we had this listed as available to order from our supplier. Really sorry that we couldn't get this for you as this item is currently awaiting a reprint and all stores are in the same boat. We have taken on your feedback regarding stock lead times and are in the process of implementing a change that clarifies how long products can take. Unfortunately suppliers don't always let us know when something has fallen out of production.

Thanks for the review and again, our apologies we couldn't source your cards on this occasion.

Rated 1 out of 5 stars

Poor stock control

Website shows items in stock. Took a week after ordering to let me know that they don't have it in stock (even though the website still shows as being in stock)

July 19, 2023
Kirton Games logo

Reply from Kirton Games

Thanks for the review. I’ve been in touch to advise that our website has the item in question as being available to order from Games Workshop. We order twice a week from Games Workshop and upon finding out it was out of stock this week, we contacted you to advise there was a delay. Sadly these issues are out of our hands whilst Games Workshop’s manufacturing delays impact us. I’m sorry that we couldn’t source this item within five days of ordering, but we do have live and current stock levels on our website.

Rated 5 out of 5 stars

What a brilliant trader

What a brilliant trader, I received a lot of help about an item before I ordered, I was kept well informed as to status of my order, which i received very quickly and well packed, best 3d printing service I have come across..

July 12, 2023
Rated 4 out of 5 stars

Really helpful company

Really helpful company, item arrived within 2 days. Only reason didn't give 5 stars was price sticker on the box was less than price they charged me - not by a lot but still?????

July 10, 2023
Kirton Games logo

Reply from Kirton Games

Hi Lynne, thanks so much for your order. Apologies for the pricing mixup - sometimes prices do change over the course of the products being on the shelf and in this instance we hadn't changed it in store. I've sent you over a voucher for the difference!

Rated 2 out of 5 stars

Not received yet and no updates

Ordered a week ago with express delivery (1-3 days) - still yet to receive.

No update has been provided on the estimated due date or any delays in dispatching.

July 4, 2023
Kirton Games logo

Reply from Kirton Games

Hi Emily, really sorry that your item was delayed. This was due to one of your products not being available from Games Workshop as it was currently out of stock. However, we have sourced this for you now and your item is on its way. As advised, the lead times are generally 4-5 days. Enjoy the models and thanks for your review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look