Kirton Games Reviews 

623
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Always very helpful and can source pretty much anything as long as it's in print. Prices very reasonable (less than GW prices). They run some great regular tournaments (GT and casual) and game nigh... See more

Rated 5 out of 5 stars

I had an absolutely fantastic experience shopping at Kirton Games! Their wide range of gaming products, combined with their knowledgeable and friendly staff, made finding what I needed a breeze. The l... See more

Company replied

Rated 5 out of 5 stars

My experience in the store is always a great one. No matter who is working they are always eager to help, provide advice, encouragement and just generally honest kind people. These guys love what they... See more

Company replied

Rated 4 out of 5 stars

3D printed what I asked for. Only notable downside was I received no feedback on when to expect the items; until the postal service sent me an email a day or so before delivery. (Nothing from Ki... See more

Company replied

Company details

  1. Model Shop

Written by the company

Wargames and hobby superstore, Crediton, Devon.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

623 reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(623)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kasrkin Accomplished

I came to Kirton games in search of a box of Kasrkin. They’re the hot property for the new Imperial Guard, Warhammer 40K.

They had them in stock, dispatched them on Express Shipping and they arrived on the next working day. Couldn’t ask for more!

February 24, 2023
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Reply from Kirton Games

So glad we could help you out!

Rated 5 out of 5 stars

Friendly staff

Friendly staff, great location and a solid website combine to make this a truly special small business.

January 31, 2023
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Reply from Kirton Games

Thanks Daniel!

Rated 4 out of 5 stars

I paid extra to have the item shipped…

I paid extra to have the item shipped to my house, only to find out that the order is first shipped to the store. I subsequently picked it up in store as I live close, and thus had paid an extra few pounds for nothing. If it had been made clear that it would first arrive at the store, I obviously wouldn't have bothered to pay the extra.

UPDATE: Kirton Games have since been in touch and have refunded the extra I paid for the shipping!
Very nice of them!

January 29, 2023
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Reply from Kirton Games

Just saw this review! We have an option for collection in both stores but it can be overlooked. Sorry for this happening - have refunded the postage cost to you now.

Rated 5 out of 5 stars

Excellent service

Excellent service, always deliver

January 28, 2023
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Reply from Kirton Games

Thanks so much for the order! Hope the World Eaters are going well.

Rated 1 out of 5 stars

Given a second chance and blow it

I have ordered from here before only to have my order not turn up as it had been lost or stolen from the store. I was give a refund and a voucher to use at a later date. This was a nice gesture so I decided to give them another go and ordered a core rules book for my son.

It’s now 2 weeks after I submitted and paid for my order and I have only just got an email saying it had been dispatched. 2 weeks to pick and pack a book is a joke. I’ve worked in logistics over 15 years and that is not a reasonable time to take in fulfilling an order. Will definitely not be getting another chance or using again.

January 27, 2023
Unprompted review
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Reply from Kirton Games

Hi Rob, really sorry to hear about this delay and I'm sorry you didn't feel you could reach out to us via our email or live chat support. Unfortunately Games Workshop have had serious logistics delays this year due to their warehouse move. Your order was sadly impacted by this delay as we didn't have your items in stock at point of order and had to wait an extra week for our order to arrive. I'll feed this review back to Games Workshop as it highlights the issues that their move has had on independent businesses like ourselves.

Rated 5 out of 5 stars

Great speed

Great speed, great packaging and a great price. Pleasure as always

January 9, 2023
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Reply from Kirton Games

Thanks Daniel!

Rated 5 out of 5 stars

Would use again

Goods / parcel arrived on time, no issues and well packaged. Would use again.

January 13, 2023
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Reply from Kirton Games

Thanks so much for your review and thanks for your order!

Rated 5 out of 5 stars

Fantastic shop with fantastic staff

Really great shop with some very good and inviting staff, always happy to help and stock a very wide range of stuff. If they haven't got it, then they can probably get it in for you!

January 14, 2023
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Reply from Kirton Games

Thanks so much for your review Matthew!

Rated 5 out of 5 stars

Great

Delivery was fast considering it was around new year, will be using again in the future. Really love the Cadia stands set

December 30, 2022
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Reply from Kirton Games

Cadia stands! Thanks for your review!

Rated 1 out of 5 stars

Wayland Games is better

Put in an order here and at wayland games on the same day. 3 days later I have my order from wayland games. It’s now day 8 and I have nothing from Kirton games, the Shop app says my order has been placed only. 8 days and it’s still not even shipped! Service is terrible, it’s a pack of cards! Nothing massive.

December 25, 2022
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Reply from Kirton Games

Apologies again for this experience. To clarify for anyone wondering about this delay, as the date of your order and review will clarify this was impacted by the team taking a much needed break over the Christmas bank holiday period which is the industry standard in the UK.

Rated 5 out of 5 stars

The Best and Honest Hobby experience

My experience in the store is always a great one. No matter who is working they are always eager to help, provide advice, encouragement and just generally honest kind people. These guys love what they do and want others to love and appreciate the hobby as much as they do themselves. So if you were like me and maybe find it an intimidating thing to want to jump in to, or don't know where to start either of Thier stores are the places to go. It is a real safe place for me personally, when I feel low and need to take my mind elsewhere this is where I go. The hobby itself and these guys in general have helped me in more ways than one.

December 10, 2022
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Reply from Kirton Games

Thanks so much for your review Adam!

Rated 5 out of 5 stars

First Class

Always a 5* service from these guys. Never missed a pre order. Packaging is always first class and delivery always prompt.

November 5, 2022

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